Cancel Trajector: The Right Way

How to cancel Trajector and protect your consumer rights in india

What Trajector is and why you might want to cancel

Trajector is a health and medical expense management platform that uses technology and expert support to help you optimise your healthcare costs and streamline your medical journey. The service analyses your medical data to identify savings opportunities and reduce unnecessary spending on healthcare.

Trajector operates with a registered office in Gurugram, India, though specific details about Indian subscription plans, pricing structures, and cancellation procedures are not widely publicised. If you have signed up and now want to exit, understanding your cancellation options and your consumer rights under Indian law will empower you to act with confidence. At Tocancel, we help you navigate this process step by step.

Common reasons indian customers cancel Trajector

You might choose to cancel Trajector for several legitimate reasons. Perhaps the service does not align with your actual medical needs, you have found a lower-cost alternative, or you simply want to reduce your subscription commitments. Whatever your reason, you deserve a straightforward cancellation process that respects your interests.

Before you take action, pause to confirm whether you are locked into a contract or whether you can exit immediately. This distinction directly affects your refund eligibility and your next steps. The sooner you clarify this, the sooner you can move forward with confidence.

When cancellation becomes urgent

Cancellation becomes time-sensitive if Trajector is charging you without clear authorisation, continuing to bill you after you requested cancellation, or misrepresenting what the service delivers. In these cases, you have legal grounds to escalate beyond customer support. Tocancel recommends documenting every communication so you have evidence if you need to file a formal complaint.

Your consumer rights in india and how to use them

Indian consumer protection law gives you robust safeguards, especially when dealing with health and medical services.

The consumer protection act, 2019 and your legal position

The Consumer Protection Act, 2019 (CPA) is your primary legal shield. It covers unfair trade practices, deficient services, and your right to seek redress for charges you dispute. Under this act, you have the right to:

• Receive accurate, transparent information about the service before you purchase it
• Reject services that fail to meet advertised standards or promises
• Demand a refund or compensation if Trajector provides inadequate, misleading, or deficient service
• File a formal complaint with the District Consumer Commission if the company refuses to cooperate
• Recover compensation for financial loss caused by the company's breach of contract or unfair practice

Your legal position is clear: if Trajector has charged you without explicit consent, continued charging after you requested cancellation, or promised features that do not materialise, you have grounds to escalate beyond the company's customer support team. This is not a favour the company grants you; it is your statutory right under Indian law.

When to invoke consumer law and escalation routes

You do not need to accept silence or delays from Trajector. If the company does not respond to your cancellation request within 7 days, send a formal written notice citing the Consumer Protection Act, 2019 and request immediate acknowledgement. Tocancel recommends keeping copies of all communications-emails, screenshots, account statements, confirmation numbers-because these become evidence if you need to file a complaint.

If Trajector refuses to cooperate, escalate to the National Consumer Helpline (toll-free: 1800-11-4000). This government-backed resource provides free guidance and can direct you to the District Consumer Commission in your jurisdiction. The commission has the power to order refunds, cancel charges, and impose penalties on companies that violate consumer rights.

How to cancel Trajector: step-by-step methods

Your cancellation path depends on how you signed up and which payment method you use.

Method 1: direct email cancellation

Email is your most reliable and documented cancellation route if you created your account directly with Trajector.

1. Draft a clear cancellation email to [email protected] with the following information:
   • Your full name and registered email address
   • Your Trajector account number (found in your welcome email or account dashboard)
   • A clear statement: "I request immediate cancellation of my Trajector account and all associated subscriptions, effective [today/end of billing cycle/specific date]."
   • Your reason for cancellation (optional, but can strengthen your case if you later dispute charges)
   • A request for written confirmation of cancellation within 7 days
2. Use a clear subject line: "Account Cancellation Request - [Your Name]"
3. Send from the email address registered with your Trajector account so the company can verify your identity
4. Keep a screenshot or copy of the sent email and any receipt confirmation for your records
5. Wait for written confirmation from Trajector within 7 days; if you receive no response, move to the escalation step

Email creates a documented trail. The company cannot claim they did not receive your request, and you have proof of the date you sent it. This is crucial if you later need to dispute charges or file a complaint with the consumer commission.

Method 2: account dashboard cancellation (if available)

If Trajector offers a self-service cancellation option in your account dashboard, use it but also send a confirmatory email to the support address above.

1. Log into your Trajector account
2. Navigate to your account settings or subscription management section
3. Look for a "Cancel subscription" or "Close account" option
4. Follow the on-screen prompts and note the cancellation date offered
5. Take a screenshot of the confirmation page or any reference number provided
6. Send a follow-up email to [email protected] referencing the dashboard cancellation and requesting written confirmation of the cancellation date and any refund eligibility

Self-service cancellation is fast, but it may not always trigger a response from the company. The follow-up email ensures the company cannot claim they have no record of your request.

Method 3: written notice via registered post (escalation option)

If email goes unanswered after 7 days, send a formal written notice via registered post to Trajector's registered office. This creates legal evidence of your cancellation attempt.

1. Prepare a letter on plain paper or your letterhead with the following details:
   • Your name, address, and contact details
   • Your Trajector account number
   • A clear statement of cancellation: "I hereby cancel my Trajector subscription effective [date], as is my right under the Consumer Protection Act, 2019."
   • Reference to any previous email attempts and the dates you sent them
   • A request for written acknowledgement within 7 days
2. Send the letter via registered post to Trajector's registered office address in Gurugram (confirmed in final section below)
3. Keep the registration receipt and a copy of the letter for your records
4. If no response arrives within 14 days, you have clear evidence to escalate to the National Consumer Helpline or file a complaint with the District Consumer Commission

Registered post creates irrefutable legal proof that you delivered your cancellation notice. This is your strongest lever if you later need to dispute charges or prove you acted in good faith.

Understanding refunds and billing after cancellation

Your refund eligibility depends on your contract terms and the cancellation timing.

Refund scenarios and what to expect

If you cancel mid-billing cycle, Trajector should either refund the unused portion of your subscription or credit it toward a future billing period (if you choose to reactivate). If you are within a trial period or free access window, you should not be charged at all. If the company has already charged you and you cancel within 14 days of signup, you may have grounds to claim a full refund under consumer protection law for change of mind.

Document the billing date, the amount charged, and your cancellation request date. If Trajector refuses to refund you, cite the Consumer Protection Act and request the refund in writing. If the company continues to charge you after cancellation, this is a breach of contract and grounds for escalation.

Stopping ongoing charges

After you cancel, monitor your bank or payment card statements for 30 days. If Trajector continues to charge you after your cancellation date, contact your bank or payment provider immediately and initiate a chargeback or dispute. Most payment processors allow you to dispute unauthorised charges within 90 days. Keep your cancellation confirmation email and statement records as evidence.

Pricing and subscription structure

Specific pricing for Trajector in India is not publicly listed. The following table outlines typical health management service pricing structures so you can compare your costs:

Your actual charges depend on the plan you selected. Check your account dashboard or invoice to confirm which tier you are paying for, then use the steps above to cancel with full knowledge of your billing status.

Common mistakes to avoid when cancelling Trajector

Cancelling a health service subscription can feel stressful, especially if you are frustrated with billing or service quality. Here are the pitfalls that trip up most customers:

Mistake 1: assuming cancellation equals refund

Cancelling your subscription stops future charges, but it does not automatically trigger a refund for past payments. You must explicitly request a refund in your cancellation email and follow up if the company does not respond. Always ask: "Am I eligible for a refund of the unused portion?" and require a written answer within 7 days.

Mistake 2: cancelling via payment method only

If you only ask your bank or payment provider to block Trajector's charges, the company may still show your account as active. This can lead to disputes about whether you formally cancelled. Always cancel directly with Trajector in writing, then block payment as a backup step.

Mistake 3: not keeping proof of cancellation

If you delete emails or lose screenshots, you have no evidence that you cancelled when disputes arise. Save all cancellation confirmations in a separate folder on your computer or phone. Tocancel recommends taking screenshots of every cancellation-related email and storing them for at least 12 months.

Mistake 4: ignoring charges after cancellation

If Trajector continues to charge you after your cancellation date, do not assume it is a mistake that will resolve itself. Contact the company immediately in writing and initiate a chargeback if the charges continue. The sooner you act, the easier it is to recover the money.

What to do after Trajector cancellation

Your cancellation is complete, but a few follow-up steps protect your interests.

Verification and monitoring

Within 7 days of cancellation, verify that Trajector has confirmed your cancellation in writing. If no confirmation arrives, send a follow-up email referencing your original request. Monitor your bank statements for 30 days to ensure no further charges appear. If you are entitled to a refund, track when it arrives in your account (this typically takes 5 to 10 business days).

If Trajector disputes your cancellation

If the company claims you never cancelled or attempts to re-charge you, reply immediately with your original cancellation email and demand a written explanation within 7 days. If the company refuses to cooperate, escalate to the National Consumer Helpline (1800-11-4000) or file a complaint with your District Consumer Commission. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by documenting every step-and you can too.

Trajector's registered office address

Use this address for registered post cancellation notices if email goes unanswered:

Trajector India Private Limited
Registered Office: Gurugram, Haryana, India

For the most up-to-date contact details and mailing address, visit Trajector's official website or confirm the address with the National Consumer Helpline before sending registered post. This ensures your notice reaches the correct legal address.

Your action steps and final summary

You now understand your rights and the clearest path to cancel Trajector. Here is what you need to do:

1. Gather your Trajector account number and registered email address
2. Send a cancellation email to [email protected] using the template provided in Method 1 above
3. Take a screenshot of the email you sent and keep it for your records
4. Wait 7 days for a written confirmation from Trajector
5. If no confirmation arrives, send a follow-up email or registered post notice citing the Consumer Protection Act, 2019
6. Monitor your bank statements for 30 days to ensure Trajector stops charging you
7. If charges continue after cancellation, initiate a chargeback with your bank and contact the National Consumer Helpline

Cancellation is your right, not a favour. By following these steps and keeping clear records, you protect yourself legally and ensure Trajector cannot claim your cancellation was invalid. Tocancel is here to guide you through every step of this process, from understanding your rights under the Consumer Protection Act to executing your cancellation with confidence.