Cancel Relevel: The Right Way to Reclaim Your Investment

How to cancel your Relevel subscription and protect your learning investment

Understanding Relevel and your reasons for cancelling

Relevel is an online platform operated by Sorting Hat Technologies Private Limited (the company behind Unacademy) that connects learners across India with skill assessments, certification courses, and job placement opportunities. You may have enrolled expecting structured career pathways, quality course delivery, and genuine placement support.

Many learners in India report concerns: placement promises that never materialised, course content that fell short of expectations, aggressive subscription renewal tactics, and opaque refund policies. If you're considering cancelling your Relevel subscription, you have clear consumer rights under Indian law, and Tocancel is here to walk you through the process with transparency and confidence. Your decision to cancel is valid, and you deserve straightforward guidance on how to enforce it.

Common reasons learners cancel Relevel

You might cancel because promised job placements failed to arrive, course quality did not match the marketing claims, you discovered better alternatives, the subscription cost no longer justifies the value you receive, or you simply want to explore other upskilling platforms. Some learners cancel because they realised the certification carries less industry weight than advertised. Whatever your reason, you are protected by consumer law, and Tocancel helps you understand how to act on that protection.

Your cancellation reason matters only insofar as it informs your complaint strategy if Relevel resists your refund request. Document your concerns clearly and keep all evidence of communication with Relevel support.

Your consumer rights under indian law

When you purchase a subscription or course from Relevel, you are protected by India's Consumer Protection Act, 2019, which explicitly covers online transactions and digital services.

Key protections for online learners in india

The Consumer Protection Act grants you the right to file a complaint if you receive services that are deficient, misleading, or fail to match advertised claims. You can seek refunds, compensation, and additional relief through the District Consumer Disputes Redressal Commission in your state or escalate to the National Consumer Disputes Redressal Commission if the claim value exceeds the district threshold. The Reserve Bank of India (RBI) and the Internet and Mobile Association of India (IAMAI) have published guidelines recommending a 14-day cooling-off period for subscription purchases. In October 2022, Relevel publicly acknowledged a 14-day refund window, though the company has attached conditions around usage and complaint basis. Tocancel advises you to act within this window and document every interaction: timelines work in your favour if you move quickly and keep records.

Your legal position: You have the right to a refund if the service is deficient, misleading, or fails to deliver what was advertised, regardless of whether you've used the course or not.

Escalation options if Relevel refuses your cancellation

If Relevel denies your refund or cancellation request, you can escalate to the District Consumer Disputes Redressal Commission in your state or file a complaint with the National Consumer Helpline at 1800-11-4000 (toll-free, 9:30 AM to 5:30 PM, Monday to Friday). You can also approach the Central Consumer Protection Authority (CCPA) if you believe the company has engaged in unfair trade practices. Tocancel recommends keeping all proof of payment, bank statements, screenshots of the subscription terms, emails from Relevel support, and evidence of unmet promises so you can present a strong case if escalation becomes necessary.

Do not hesitate to escalate; companies often count on you feeling too discouraged to pursue formal complaints.

How to cancel your Relevel subscription step by step

Relevel allows you to cancel your subscription directly through your account dashboard on the web or mobile app without contacting customer support.

Cancellation via the Relevel website

1. Sign in to your Relevel account
   • Visit the Relevel website or open the mobile app.
   • Enter your registered email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset link.
2. Navigate to your account settings
   • On the web: Look for your profile icon (usually top-right corner) and select "Account," "Profile," or "Settings."
   • On mobile: Tap the menu icon (three horizontal lines) and choose "Account" or "Settings."
3. Locate your subscription or membership section
   • Find a section labelled "Subscription," "Membership," "Billing," "Plans," or "My Courses."
   • This section will display your active subscription, next renewal date, and subscription cost.
4. Select the cancel or deactivate option
   • Look for a button or link labelled "Cancel Subscription," "Deactivate Membership," "Pause Subscription," or "End Membership."
   • Click or tap this option.
5. Confirm your cancellation
   • Relevel will present a confirmation dialog asking you to confirm the cancellation.
   • You may be asked to select a reason for cancellation from a dropdown menu (e.g., "Course quality," "Placement concerns," "Cost," "Found alternative").
   • Select your reason and click "Confirm Cancellation" or "Yes, Cancel My Subscription."
6. Save your cancellation confirmation
   • Relevel will display a confirmation message or send you a confirmation email.
   • Screenshot this message and save the email; you will need it if you need to dispute a charge later.

Cancellation via the Relevel mobile app

The mobile app follows the same steps as the website. Open the app, sign in, navigate to account settings, find your subscription details, and tap the cancel button. Take a screenshot of the cancellation confirmation and save any confirmation emails. The process typically takes 2 to 5 minutes.

Complete your cancellation within 14 days of purchase if you want the strongest legal position for a refund under the RBI cooling-off guidelines.

Refund timelines and what to expect after cancellation

After you cancel your Relevel subscription, the refund process unfolds over a defined timeline.

How long refunds take

Relevel typically processes refunds to your original payment method (credit card, debit card, or digital wallet) within 5 to 7 business days of your cancellation request. However, your bank or payment provider may take an additional 3 to 5 business days to credit the refund to your account. This means the total time from cancellation to seeing the refund can be 8 to 12 business days. If you cancelled within 14 days of purchase, Relevel has a stronger obligation to refund the full amount. If you cancelled after 14 days, the company may deduct a usage fee or course access fee; Tocancel advises checking Relevel's stated refund policy on your subscription page before confirming cancellation so you understand what amount you can expect.

If your refund does not appear within 15 business days, contact Relevel support with your cancellation confirmation and payment receipt, and request a refund status update.

What happens to your course access after cancellation

Once you confirm cancellation, your access to paid courses and premium features will end immediately or at the end of your current billing cycle, depending on Relevel's terms. You will lose access to course materials, live sessions, and certification credentials associated with that subscription. Download any course materials, notes, or certificates you wish to keep before your access expires. Free content and any resources you purchased outside the subscription may remain accessible, but verify this on your account page.

Take screenshots or download your course progress and certificates the moment you cancel, before access is revoked.

Relevel subscription pricing and plan comparison

Understanding Relevel's pricing helps you calculate your potential refund and assess whether cancellation makes financial sense.

Relevel's pricing varies by course and plan type. Monthly subscriptions range from ₹999 to ₹2,999, while annual memberships can exceed ₹14,999. If you cancel within 14 days, you are entitled to a full refund under the RBI cooling-off guidelines, regardless of plan. After 14 days, refund eligibility depends on course access and usage; Tocancel advises reviewing Relevel's specific refund policy attached to your subscription or contacting support before the 14-day window closes to confirm your refund amount.

Common mistakes learners make when cancelling Relevel

Cancelling a subscription feels final and sometimes frustrating, especially if you feel let down by the service. Avoid these costly errors and protect your refund.

Mistake 1: waiting beyond the 14-day cooling-off period

The 14-day window is your strongest legal protection for a full refund under RBI guidelines. After day 14, Relevel has more discretion to apply deductions. If you are unsure whether to cancel, act within the first two weeks and initiate the process early rather than wait until day 14. You can always appeal a partial refund if you believe the deductions are unjustified.

Mistake 2: not documenting your cancellation

Many learners cancel but fail to screenshot the confirmation message or save the confirmation email. If a dispute arises, you have no proof of when you cancelled or what you were promised. Immediately after cancelling, take screenshots of the confirmation and any refund status information. Save the cancellation email Relevel sends you. These records are essential if you need to escalate to the Consumer Disputes Redressal Commission.

Mistake 3: accepting a partial refund without questioning it

If Relevel offers a partial refund after 14 days, do not accept it immediately if you believe you are entitled to a full refund. Request a detailed explanation of the deductions and compare them against Relevel's stated refund policy. If the deductions seem unfair or unexplained, file a complaint with the National Consumer Helpline at 1800-11-4000 or your District Consumer Disputes Redressal Commission. Tocancel has helped thousands of consumers challenge unjustified deductions and recover full refunds by refusing to accept the company's first offer.

Mistake 4: continuing to use the course after cancelling

If you cancel but continue accessing course materials, Relevel may argue that you benefited from the service and therefore forfeit your refund rights. Once you cancel, stop using the course materials immediately. If you need course access after cancellation, do not cancel yet; instead, contact Relevel support and explain your concerns to explore alternative solutions like a refund or plan downgrade.

What to do after your Relevel cancellation is confirmed

Once your cancellation is complete, your responsibilities shift from cancellation to verification and dispute resolution if needed.

Monitor your refund status

After cancellation, log into your Relevel account and check whether a refund status or tracking number appears in your subscription or payment history section. If the refund option is visible, note the estimated refund date. Set a calendar reminder for 15 business days after cancellation to check whether the refund has arrived in your bank account. If it has not, contact Relevel support immediately with your cancellation confirmation and payment receipt.

Check your bank or payment provider account

Log into your bank account, credit card portal, or digital wallet (Google Pay, PhonePe, PayTM, etc.) and verify that the refund has been credited. Refunds may appear under a different name or with a slight delay due to bank processing times. If 15 business days have passed and the refund has not appeared, raise a chargeback or dispute with your bank or payment provider and provide them with your cancellation confirmation from Relevel.

Keep records for future disputes

Even after your refund arrives, keep all cancellation confirmations, refund receipts, and communication with Relevel for at least one year. If Relevel charges you again (accidental or intentional reactivation), you will have proof of your original cancellation and can dispute the charge immediately. Tocancel recommends creating a folder or file on your computer or cloud storage with all Relevel-related documents for easy reference if issues arise.

How to complain to consumer authorities if Relevel refuses your refund

If Relevel denies your cancellation or refund request, you have formal legal remedies under Indian consumer law.

File a complaint with the national consumer helpline

Contact the National Consumer Helpline at 1800-11-4000 (toll-free, Monday to Friday, 9:30 AM to 5:30 PM) or visit www.consumercomplaints.in online. Provide your complaint with the following details: your order or subscription ID, date of purchase, amount paid, date of cancellation, reason for cancellation, and evidence of Relevel's refusal (email screenshots, support tickets, cancellation confirmation). The helpline will file a formal complaint with Relevel and track the resolution. This step is free and builds a record of your complaint if you need to escalate further.

File a complaint with your district consumer disputes redressal commission

If the National Consumer Helpline does not resolve your complaint within 30 days, file a formal complaint with the District Consumer Disputes Redressal Commission in your state. You will need to fill out a complaint form (available on your state's consumer protection authority website) and submit it with supporting documents: proof of payment, cancellation confirmation, all communication with Relevel, and a detailed statement of your claim. The filing fee is typically ₹100 to ₹500 depending on your claim amount. The Commission will summon Relevel to respond and may order the company to refund you plus compensation for deficiency of service. This process typically takes 2 to 6 months.

Your legal position is strong if you cancelled within 14 days and Relevel refuses to refund; consumer commissions routinely order full refunds plus additional compensation in such cases.

Key mistakes to avoid and action checklist

Use this checklist to ensure your cancellation is complete, documented, and protected by law.

Relevel contact and escalation information

If you need to contact Relevel directly for support or dispute resolution, use the following channels.

Relevel customer support

You can reach Relevel through your account's in-app support chat or email support (typically [email protected], though you should verify the correct email on their official website). Provide your subscription ID, the date you cancelled, and a clear statement of your concern. Keep copies of all email communication. Expect a response within 48 hours on business days.

Sorting hat technologies head office (parent company)

Relevel is operated by Sorting Hat Technologies Private Limited. The company's registered office is located in India. For formal complaints, you may address correspondence to Sorting Hat Technologies, requesting that it be directed to the Relevel customer service or refund team. Verify the current office address on the Relevel website or www.sortinghattech.com, as office addresses may change. Always send important documents via registered post or email with read receipts so you have proof of delivery.

Consumer authority escalation

If Relevel or Sorting Hat Technologies does not respond satisfactorily, escalate your complaint to your state's District Consumer Disputes Redressal Commission or file a complaint with the Central Consumer Protection Authority (CCPA) at www.consumercomplaints.in. Both agencies handle complaints about deficient digital services and unfair refund practices. Tocancel advises documenting every step of your complaint process: dates of contact, names of support staff (if provided), and copies of all responses. These records strengthen your case if you must escalate to a consumer commission.

Your path forward: take action with confidence

Cancelling your Relevel subscription is your right, and the process is straightforward if you act deliberately and document each step. The Consumer Protection Act, 2019 protects you; the 14-day cooling-off period gives you a strong legal position for a full refund; and escalation pathways exist if Relevel resists. Do not accept an unjustified refusal or partial refund without questioning it. If you cancelled within 14 days and the company denies your refund, the District Consumer Disputes Redressal Commission will likely order Relevel to repay you in full, plus compensation. Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable for unmet promises. Your cancellation is valid, your rights are real, and your next step is clear: cancel today, document everything, monitor your refund, and escalate if needed. You have the law on your side.