Cancel Craft Gin Club: Step-by-Step Guide

How to cancel Craft Gin Club: your step-by-step guide for indian members

What is Craft Gin Club and how it works

Craft Gin Club is a UK-based subscription service that delivers curated artisanal gins, premium mixers, and tasting accessories to your door each month. You receive detailed flavour notes and pairing suggestions with every box, designed to turn home tastings into a guided journey of gin discovery. The service operates on a month-to-month cycle, meaning your membership renews automatically every 30 days unless you cancel before your renewal date.

The subscription tiers explained

Craft Gin Club offers two main membership levels. The Standard tier delivers a carefully selected gin box each month with complementary mixers and snacks. The Thirst Class tier elevates your experience with premium, limited-edition selections and exclusive items for members who want to explore rarer bottles. Both tiers renew automatically and charge to your payment method on the same date each month.

Why indian members are choosing to cancel

If you've been receiving Craft Gin Club boxes but no longer want them, you're not alone. Your circumstances change, budgets shift, or the service simply stops fitting your lifestyle. That's completely normal, and Tocancel is here to guide you through cancelling with confidence and clarity. Your right to cancel is absolute under Indian consumer law, and you don't need to provide a reason.

Your consumer rights under indian law

As an Indian consumer, you have strong legal protections that cover all services, including international subscriptions like Craft Gin Club.

Consumer protection act 2019 and what it means for you

India's Consumer Protection Act (2019) protects you against unfair trade practices, deficient service delivery, and misleading charges, regardless of where the company is based. This law applies directly to your subscription with Craft Gin Club. You have the right to cancel at any time, to request written confirmation of your cancellation, and to pursue a refund where the service terms permit it. You also have the right to lodge a complaint if Craft Gin Club charges you after you've requested cancellation or fails to honour its terms.

If you experience a dispute after cancellation, you can escalate your complaint to these authorities:

• Your local District Consumer Disputes Redressal Commission (handles disputes up to one crore rupees)
• The National Consumer Helpline (1800-11-4000, toll-free) for immediate guidance and mediation
• The National Consumer Disputes Redressal Commission online portal for formal complaints

Your legal position in plain language

You do not need a reason to cancel. Craft Gin Club cannot refuse your cancellation or charge you after you've cancelled. You have the right to receive written confirmation of your cancellation if you request it. Save all email confirmations and screenshots of your cancellation request as evidence. This simple protection means that once you've cancelled, the company must honour it immediately and stop all future charges.

Pricing, charges, and what you pay

Craft Gin Club operates in British Pounds (GBP), so your rupee charges will vary based on exchange rates. Understanding your exact costs helps you decide whether cancellation is right for you.

Current subscription costs and billing

To find your exact GBP charge, check your most recent order confirmation email or your credit card statement. Exchange rates fluctuate daily, so your rupee amount will change month to month. Contact Craft Gin Club at [email protected] to confirm your current tier, next billing date, and exact GBP charge if you're unsure.

How to cancel Craft Gin Club: step-by-step

Craft Gin Club handles all cancellations through a single email contact point, which makes the process straightforward once you know the correct steps to take.

Step-by-step cancellation process

1. Open your email client and draft a new email to [email protected]
   • Use a clear subject line such as "Cancellation Request for My Account"
   • Include your full name and the email address linked to your Craft Gin Club account
   • State clearly: "I wish to cancel my Craft Gin Club membership effective immediately"
   • Do not apologise or over-explain; your cancellation is your right
2. Request written confirmation in your email
   • Ask them to confirm cancellation in writing via email
   • Request confirmation of the effective date of cancellation
   • Ask them to confirm that no future charges will be made
3. Send the email and keep a copy for your records
   • Save the sent email in a dedicated folder for this cancellation
   • Note the date and time you sent it
   • Screenshot the email if possible as backup evidence
4. Wait for confirmation from Craft Gin Club
   • Responses typically arrive within 5 to 7 business days
   • Check your spam folder in case their reply ends up there
   • If you don't hear back after 10 days, send a follow-up email
5. Verify your cancellation has taken effect
   • Check your bank or credit card for any charges after your cancellation date
   • Monitor your account for at least one full billing cycle
   • If you see a charge after cancellation, contact them again and reference your cancellation email
6. Log your cancellation with Tocancel
   • Visit Tocancel.com and document your cancellation journey for your own records
   • This creates a timestamp of your action and helps you track recurring charges across all services

Why email is your strongest protection

Email creates a paper trail. You have a time-stamped record of your cancellation request, and the company has a documented record of receiving it. If a dispute arises later, you can provide this email as evidence to your bank, your card issuer, or to a consumer authority. Phone calls and live chat conversations leave no record, which is why Tocancel always recommends email for cancellations of any service.

Refunds: what you can expect

Refund eligibility depends on your subscription tier and when you cancel.

Standard tier refunds

If you cancel before your renewal date, you will not receive a refund for your current month. Your cancellation stops future renewals, but the current month's charge is considered earned by Craft Gin Club. This is standard practice for subscription services and is permitted under consumer protection law. You will not be charged again after your cancellation date, even if your current box hasn't arrived yet.

Thirst class tier refunds

The Thirst Class tier offers a 14-day refund window on unused, unopened boxes. If your box arrives and you haven't opened it, you can request a full refund within 14 days of delivery. If you've opened the box or used the contents, Craft Gin Club may offer a partial refund or store credit, but this is at their discretion. Always keep the original packaging and contents intact if you think you might want a refund. Request your refund in writing via email to [email protected] with a clear explanation and photos of the unopened box if helpful.

Charges after cancellation

If you see a charge from Craft Gin Club after you've cancelled, contact them immediately with your cancellation email attached. Request that they reverse the charge. If they refuse, you have the right to ask your bank or card issuer to dispute or reverse the transaction. Most payment providers will side with you if you have documented evidence of your cancellation request. This is where email confirmation becomes invaluable to you.

Common cancellation mistakes to avoid

Cancelling a subscription should be simple, but small mistakes can create headaches. Here's how to protect yourself.

Mistake 1: assuming a missed box means cancellation

If you simply stop opening Craft Gin Club boxes or ignore delivery emails, your account remains active and charges continue. Ignoring the service does not cancel it under any circumstances. You must actively send a cancellation request to [email protected]. Inaction leaves you vulnerable to continuing charges.

Mistake 2: cancelling through your payment method only

Some members try to stop Craft Gin Club by asking their bank or card issuer to block the charges. While this may temporarily pause payments, Craft Gin Club's system will attempt to retry the charge, potentially damaging your payment history. Always contact Craft Gin Club directly by email to cancel properly. This ensures their system records the cancellation and stops all retry attempts.

Mistake 3: not requesting written confirmation

If you cancel verbally or casually and don't ask for written confirmation, you have no proof of your cancellation. A company representative might agree verbally but the system might not update. Always ask for a confirmation email. This one step transforms a casual request into a binding legal record.

Mistake 4: deleting confirmation emails

Your cancellation emails are your evidence. Store them in a dedicated folder and never delete them. If a dispute arises weeks or months later, these emails prove your cancellation date and the company's response. Screenshots and forwarded copies are useful backups too.

Mistake 5: cancelling too close to your renewal date

Cancellations sent within 24 hours of your renewal date may not process in time to stop the charge. Send your cancellation email at least 3 to 5 days before your next renewal date. You can check your renewal date on your account or in a recent billing email from Craft Gin Club. Earlier is always safer than later.

After cancellation: what to do next

Your cancellation is complete, but staying vigilant protects you from surprise charges.

Monitor your accounts for 60 days

Check your bank statement and credit card activity weekly for the first month after cancellation. Watch for any charges from Craft Gin Club or similar-sounding companies. If you spot an unauthorised charge, contact your bank immediately. Keep your cancellation email handy to share with your bank's dispute team if needed.

Update your subscription records

Visit Tocancel and log your cancellation. Tocancel helps you track all your active subscriptions and cancellation dates in one place, making it easier to spot unwanted charges. This simple habit catches billing errors faster and protects your budget across multiple services.

Consider automating your subscription tracking

Use your bank's notification settings to alert you whenever a charge is made. Set a calendar reminder to review your subscriptions once a month. These habits help you catch surprise charges within days rather than weeks.

When Craft Gin Club refuses to cancel: your escalation options

Most cancellations are processed smoothly, but if Craft Gin Club ignores your email or refuses to cancel, you have clear legal remedies.

Step 1: document the refusal

Save all emails. If the company says "no" or doesn't respond after two weeks, you have evidence of their non-compliance. Take screenshots of your cancellation email, their response (or lack thereof), and any other communications.

Step 2: send a formal notice

Email [email protected] again, this time using formal language: "This is a formal cancellation notice effective immediately. I expect written confirmation within 5 business days. Failure to comply will be escalated to the National Consumer Disputes Redressal Commission." This shifts the tone and creates a legal record of your formal demand.

Step 3: file a complaint with the national consumer helpline

Call the National Consumer Helpline (1800-11-4000, toll-free) or visit their online complaint portal. They can mediate with Craft Gin Club on your behalf. File a complaint describing the service (unfair trade practice) and the company's refusal to honour your cancellation request. Tocancel recommends including your cancellation emails as attachments.

Step 4: escalate to your district consumer commission

If the helpline doesn't resolve the issue within 30 days, file a formal complaint with your local District Consumer Disputes Redressal Commission. You can do this online via the National Consumer Disputes Redressal Commission portal. This is a free legal process that forces the company to respond and can result in a refund plus compensation for your inconvenience. Tocancel encourages this step if the company continues to refuse.

Comparison: should you keep or cancel Craft Gin Club?

A quick reference to help you decide whether cancellation is right for your situation right now.

Cancellation checklist: your final verification steps

Use this checklist to confirm you've covered every step and protected yourself fully.

• I have sent a cancellation email to [email protected] with my name, email address, and clear cancellation request
• I have requested written confirmation of my cancellation in that email
• I have saved a copy of my sent email and noted the date and time
• I have received a written confirmation from Craft Gin Club confirming my cancellation date
• I have verified my next billing date and confirmed no future charges are scheduled
• I have set a calendar reminder to check my bank statement one month after cancellation
• I have logged my cancellation on Tocancel for future reference and tracking
• I have stored all cancellation emails in a dedicated folder for at least one year
• If any charge appears after cancellation, I have contacted Craft Gin Club with my cancellation email attached and requested a reversal

Your cancellation summary and contact information

Cancelling Craft Gin Club is your right as an Indian consumer, and it's simpler than you might think once you follow these clear steps. The key to a smooth cancellation is one email, a request for written confirmation, and evidence that you've acted. Tocancel has helped thousands of consumers cancel unwanted subscriptions across dozens of services, and your cancellation with Craft Gin Club follows the same proven process.

How to reach Craft Gin Club

Email: [email protected]

Cancellation mailing address (for formal notice): Craft Gin Club, Unit 1, Ceres Trading Estate, Weston-super-Mare, BS23 3SA, United Kingdom

Send your cancellation email to the email address above. If you need to send a formal letter, use the postal address for added weight. Keep copies of everything you send and everything you receive. This documentation is your protection under the Consumer Protection Act 2019.

Your next step today

Open your email right now and draft your cancellation message to [email protected]. Include your name, account email, and a clear statement: "I wish to cancel my Craft Gin Club membership effective immediately. Please confirm this in writing and confirm that no further charges will be made." Send it today and save the confirmation you receive. If you need help tracking other subscriptions or cancellations, visit Tocancel to log this cancellation and monitor your accounts. You've got this, and you have the law on your side.