Cancel Cricbuzz: The Right Way

How to cancel your Cricbuzz subscription and protect your consumer rights in india

Why you might want to cancel Cricbuzz

Cricbuzz is India's most-visited cricket platform, offering live scores, ball-by-ball updates, player statistics and exclusive fantasy cricket content. It operates on a freemium model: the free tier gives you core live match updates, but Cricbuzz Plus (₹750 annually) unlocks ad-free reading, exclusive articles, the Fantasy Handbook and original cricket video series.

Many Indian cricket fans find genuine value in the premium tier. However, you might discover that you are not using the ad-free features regularly, your budget has tightened, or you prefer competing platforms like ESPN Cricinfo or the official IPL app. Whatever your reason, cancelling should be straightforward and penalty-free.

At Tocancel, we help thousands of Indian consumers understand their rights and exit subscriptions with confidence. This guide walks you through Cricbuzz cancellation step by step, explains your legal protections under Indian consumer law, and shows you how to avoid common pitfalls that leave subscribers trapped or overcharged.

Understanding cricbuzz's subscription tiers and pricing

Before you cancel, review the current plans available to Cricbuzz subscribers in India so you can make an informed decision.

Questions to ask yourself before cancelling

Cancellation is final: once you stop your subscription, you lose access to premium features immediately. Ask yourself honestly: Am I checking the exclusive articles and Fantasy Handbook regularly, or are they sitting unused? Is ₹750 per year simply too steep for your current budget? Would downgrading to the free tier actually meet my cricket-watching needs?

If you subscribed through the Times Prime bundle, cancelling Cricbuzz Plus alone will not affect your other Times Prime services (news, entertainment, lifestyle). You retain those while losing only the Cricbuzz premium layer. Once you have answered these questions clearly, Tocancel's step-by-step instructions will take you through cancellation on any platform or device.

Your consumer rights under indian law

Indian consumer protection law is on your side, and you have real legal leverage if Cricbuzz fails to deliver, hides charges or refuses to honour fair cancellation terms.

What the consumer protection act, 2019 guarantees you

The Consumer Protection Act, 2019 is your statutory shield as an Indian subscriber. Under this law, you have the explicit right to:

• Receive the service exactly as described in Cricbuzz's marketing and terms (ad-free access, exclusive content, etc.).
• Be protected from hidden charges, misleading claims and unfair contract terms that trap you into unwanted renewals.
• Demand a refund or compensation if Cricbuzz fails to provide the promised service, including outages lasting more than a reasonable period.
• File a formal complaint with your District Consumer Disputes Redressal Commission (DCDRC) if the company ignores you.
• escalate to your State or National Consumer Commission if the DCDRC ruling is unfair or unenforced.

Your legal position: Cricbuzz cannot override these rights with a blanket "non-refundable" clause in its terms. If you prove the service was unavailable for extended periods, repeatedly crashed during major matches or was misrepresented in its description, you can sue for damages under Section 2(7) of the Act.

When and how to escalate a complaint

If Cricbuzz refuses your refund request, ignores your cancellation demand, or continues charging you after you cancel, do not simply accept it. File a consumer complaint with the DCDRC in your state (your district commissioner's office handles these). You can lodge this complaint online via the National Consumer Disputes Redressal Commission (NCDRC) portal or in writing to your local DCDRC office.

State your case clearly: include proof of subscription (email receipts, transaction history), proof of cancellation attempt (screenshots, customer-service emails) and evidence of any wrongful charges. The DCDRC can order Cricbuzz to refund you within 30 days and pay compensation for deficiency in service. Tocancel recommends keeping all documentation from day one of your subscription onwards.

How to cancel your Cricbuzz subscription

The cancellation process depends on whether you subscribed through the Cricbuzz app, web browser or a third-party service like Apple, Google Play or Times Prime.

Cancelling Cricbuzz plus via the web (desktop or mobile browser)

If you subscribed directly on Cricbuzz.com, follow these steps to cancel:

1. Open the Cricbuzz website on your browser and log in with your registered email and password.
   • If you have forgotten your password, tap "Forgot Password" and reset it using the email sent to your inbox.
2. Navigate to your account settings (usually found in the top-right menu or under "Profile").
   • Look for a "Subscriptions" or "Manage Billing" section.
3. Select your active Cricbuzz Plus subscription and tap "View Details" or "Manage".
   • You should see your renewal date, billing history and cancellation option.
4. Tap "Cancel Subscription" and confirm your choice.
   • Cricbuzz may offer you a discount to stay subscribed; decline this if you are certain you want to cancel.
   • Do not close the page until you see a confirmation message.
5. Check your email within 5 minutes for a cancellation confirmation email from Cricbuzz.
   • Save this email as proof of cancellation. If you do not receive it, contact Cricbuzz support with a screenshot of your cancellation confirmation.
6. Verify that the "Renew" button no longer appears on your account page, and your subscription status shows "Cancelled" or "Expires on [date]".
   • You retain access to premium features until your current billing period ends.

Cancelling via the Cricbuzz mobile app (iOS and android)

If you subscribed through the Cricbuzz app directly (not through Apple or Google Play), the process is similar:

1. Open the Cricbuzz app and tap your profile icon (bottom-right corner on most devices).
   • Ensure you are logged into the account holding the subscription.
2. Navigate to "Settings" or "Account Settings" and select "Subscriptions" or "Billing".
   • You will see your current Cricbuzz Plus plan and renewal date.
3. Tap "Manage Subscription" and then "Cancel Subscription".
   • Read Cricbuzz's cancellation reason survey (optional) and tap "Confirm Cancellation".
4. Look for an on-screen confirmation message stating your cancellation is complete.
   • Take a screenshot of this message as proof.
5. Check your registered email address for a cancellation confirmation within minutes.
   • If you do not receive an email within 10 minutes, use the in-app "Help" or "Contact Us" feature to report the issue.
6. Return to the Subscriptions section and verify the status has changed to "Inactive" or "Expires on [date]".
   • Your access continues until the end of your billing cycle.

Cancelling if you subscribed through apple (iOS, app store)

If you purchased Cricbuzz Plus through Apple's in-app purchase system, you must cancel via Apple's servers, not through Cricbuzz:

1. Open the Apple App Store app on your iPhone or iPad.
   • Ensure you are signed into the same Apple ID used to buy the subscription.
2. Tap your profile icon (top-right) and select "Subscriptions".
   • A list of your active and past subscriptions will appear.
3. Find "Cricbuzz" in the list and tap it.
   • You will see your renewal date and pricing.
4. Tap "Cancel Subscription" and confirm.
   • Apple may ask why you are cancelling; your response is optional and does not block the cancellation.
5. Verify the status now shows "Expires on [date]" or "Cancelled".
   • Apple sends a confirmation email to your registered Apple ID email address.
6. You retain full Cricbuzz Plus access until your current billing period ends.
   • After that, your access reverts to the free tier automatically.

Cancelling if you subscribed through google play (Android)

If you purchased Cricbuzz Plus through Google Play on an Android device, cancel through Google's system:

1. Open the Google Play Store app on your Android phone or tablet.
   • Ensure you are logged into the Google account linked to your subscription.
2. Tap your profile icon (top-right) and select "Payments and subscriptions".
   • Choose "Subscriptions" from the menu.
3. Tap "Cricbuzz" from your active subscriptions list.
   • You will see your plan, renewal date and pricing details.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask your reason for cancelling; this is optional.
5. Confirm the cancellation when prompted.
   • You will see "Cancelled" in your subscription status.
6. Google sends a confirmation email to your registered Google account email.
   • You keep Cricbuzz Plus access through the end of your current billing period.

Cancelling if you subscribed through times prime

If your Cricbuzz Plus access comes bundled with a Times Prime subscription, the cancellation differs:

1. Log into your Times Prime account on the Times Prime website or app.
   • Visit timesprime.com or open the Times Prime mobile app.
2. Navigate to "My Subscriptions" or "Manage Membership".
   • You will see your Times Prime plan and any bundled services (Cricbuzz Plus, TOI+ news, Times OTT, etc.).
3. Select "Manage Add-ons" or "Included Services".
   • Cricbuzz Plus will be listed as an add-on or included benefit.
4. Tap "Remove Cricbuzz Plus" or "Unsubscribe from Cricbuzz".
   • Confirm your choice. Your Times Prime membership itself remains active and unaffected.
5. Check your email for confirmation within 5 minutes.
   • Times Prime will confirm that Cricbuzz Plus has been removed while your main subscription continues.
6. Log back into Times Prime and verify that Cricbuzz Plus no longer appears in your bundled benefits.
   • You will lose Cricbuzz premium access at the end of your current billing cycle, but keep all other Times Prime perks.

What happens immediately after you cancel

Understanding what changes when you hit that cancel button helps you avoid surprises and protects you from accidental re-charges.

Your access and billing after cancellation

Once you cancel Cricbuzz Plus, your premium access does not stop immediately. Instead, you retain full ad-free browsing, exclusive articles and Fantasy Handbook access until the end of your current billing period. If you paid for 12 months (₹750), you keep premium features for the remainder of those 12 months; if you are on a 6-month plan, you enjoy premium access for 6 more months from your cancellation date.

After your billing period expires, your account automatically reverts to the free tier. You will lose ad-free reading and access to exclusive content, but you retain free access to live scores, basic commentary and news. No charges occur after your paid period ends, and Cricbuzz does not automatically re-bill you.

Protecting yourself from unwanted re-subscription

To ensure Cricbuzz does not silently re-activate your subscription, take these protective steps immediately after cancelling:

• Update your payment method. Log into your Cricbuzz account, go to "Billing" or "Payment Methods" and remove the credit card or UPI account used for the subscription. This prevents automatic renewal even if Cricbuzz's system glitches.
• Set a phone reminder for one week after your paid access expires (e.g., 12 months from cancellation). Log in and confirm that your status shows "Free tier" or "Inactive subscription".
• Monitor your bank or credit card statements for the next 60 days. If Cricbuzz charges you after cancellation, contact your bank immediately to dispute the charge and report it as an unauthorized transaction.
• Save your cancellation confirmation email indefinitely. If you ever challenge a charge or dispute, this email is your proof that you cancelled on a specific date.

Tocancel advises all Indian subscribers to take these steps proactively, because accidental re-charges happen more often than companies admit, and your bank's dispute window may close in 60 to 90 days.

Refunds and getting your money back

You have cancelled, but what if you paid for a full year and now want your money back? Indian consumer law gives you leverage here, but Cricbuzz will not hand you a refund automatically.

When you are entitled to a refund

Cricbuzz will refuse a refund if you simply changed your mind. However, you are entitled to a refund under the Consumer Protection Act, 2019 if:

• The service was unavailable or non-functional for more than a few days (e.g., the app crashed during major tournaments, or the website was down for extended periods).
• Cricbuzz misrepresented the features you would receive (e.g., you were promised "exclusive live commentary" but received only text updates).
• You were charged multiple times for a single subscription without your consent.
• The service was discontinued or features were removed that you paid for specifically.
• You are a minor (under 18) or were a victim of fraud, and the subscription was purchased without parental consent or by deception.

How to demand a refund from Cricbuzz

Your first step is direct communication with Cricbuzz support. Contact them via email (support.cricbuzz.com or [email protected]) or the in-app "Help" feature. Write a clear, professional email stating:

• Your subscription plan, purchase date and amount paid (₹750, ₹375 or ₹1,199).
• The specific reason for your refund request (service outage, feature not as described, etc.) with dates and evidence.
• A request for a full refund within 7 days and your preferred refund method (original payment method or bank transfer).
• A statement that if they refuse, you will file a complaint with the DCDRC.

Keep a copy of this email and any response. If Cricbuzz refuses or ignores your request within 7 days, file a formal complaint with your District Consumer Disputes Redressal Commission. You can lodge this complaint online via the National Consumer Disputes Redressal Commission portal (ncdrc.gov.in) or in writing at your local district office. Include your email correspondence, payment proof and evidence of your service issue.

The DCDRC can order Cricbuzz to refund your money plus compensation for unfair business practices. This process typically takes 1 to 3 months, but your legal right is absolute if you have evidence. Tocancel has helped consumers recover thousands of rupees in disputed subscription charges by following this escalation path.

Common mistakes to avoid when cancelling

Cancellation sounds simple, but small missteps can leave you charged for months longer than intended or trapped in renewal loops.

Mistakes that cost you money

First, do not assume that deleting the Cricbuzz app cancels your subscription. It does not. Deleting an app only removes it from your device; your subscription remains active in Cricbuzz's system and continues to renew automatically. Always cancel through the account settings or subscription management portal before deleting the app.

Second, do not ignore your cancellation confirmation email. Some subscribers cancel, receive no email and assume the process failed, so they cancel again (which does nothing) and forget about it. When renewal day arrives, they are charged again because the first cancellation did succeed. Always check your email for confirmation within 5 to 10 minutes of cancelling. If you do not receive one, contact Cricbuzz support immediately with a screenshot of your cancellation action.

Third, if you subscribed through Apple or Google Play, do not try to cancel through the Cricbuzz app itself. Cancelling in the app does not work if your payment is processed by Apple or Google. You must cancel through Apple's App Store or Google Play Store respectively. Cancelling in the wrong place leaves your subscription active and recurring, and Tocancel finds this is the most common mistake among Indian mobile users.

Fourth, do not wait until your renewal date to cancel if you are unhappy. Cancel as soon as you decide. Although you retain access until the end of your paid period, cancelling early ensures no accidental re-charges occur and gives you time to resolve any billing disputes before your next charge date arrives.

Checklist: before, during and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from hidden charges or access loss.

Contacting Cricbuzz support and escalation addresses

If you encounter problems during cancellation, or if Cricbuzz re-charges you after you cancel, contact their support team directly and document everything.

Cricbuzz support channels

Reach out to Cricbuzz through these official channels:

• In-app support: Open Cricbuzz, tap your profile icon, select "Help" or "Contact Us". You can submit a form or live-chat with a support agent.
• Website: Visit cricbuzz.com and scroll to the footer. Look for "Contact Us", "Support" or "Help Centre".
• Email: [email protected] (response time typically 24 to 48 hours).

When you contact Cricbuzz support, include your account email, subscription plan, purchase date, amount paid and a clear description of your issue (cancellation failure, unexpected charge, etc.). Attach screenshots of your account status and any confirmation emails. Be professional but firm: state that if Cricbuzz does not resolve the issue within 7 days, you will file a consumer complaint.

Escalation: consumer authorities in india

If Cricbuzz ignores you or refuses to honour your cancellation or refund request, escalate to the appropriate consumer authority:

• District Consumer Disputes Redressal Commission (DCDRC): File a complaint online via ncdrc.gov.in or visit your local district consumer office. This is your first formal escalation step.
• State Consumer Disputes Redressal Commission: If you disagree with the DCDRC decision, appeal to your state commission.
• National Consumer Disputes Redressal Commission (NCDRC): If the state commission's decision is still unfair, escalate to the national level.

Cricbuzz registered office address

For formal legal notices or registered mail, address correspondence to Cricbuzz Platforms Limited at their registered office. Contact the DCDRC in your district for the current registered address, or check Cricbuzz's official Terms of Service and Privacy Policy (available on their website) for their listed corporate address. Tocancel recommends sending any formal complaint via registered post with acknowledgement due, so you have proof of delivery.

Final summary and your next steps

Cancelling your Cricbuzz Plus subscription is your right as a consumer, and it should be simple and fee-free. To recap: identify which platform you subscribed through (Cricbuzz website, app, Apple, Google Play or Times Prime), log in to that platform, locate your subscription and tap "Cancel". You retain premium access until your billing period ends, after which your account reverts to free tier automatically. Save your cancellation confirmation email, remove your payment method from Cricbuzz's system and monitor your statements for 60 days to catch any unauthorized re-charges.

If Cricbuzz refuses to cancel, re-charges you without consent or fails to deliver the promised service, file a formal complaint with your District Consumer Disputes Redressal Commission. Indian consumer law is on your side: you can recover your money plus compensation for deficiency in service. Do not accept a "non-refundable" blanket excuse; Cricbuzz cannot override your statutory rights under the Consumer Protection Act, 2019.

Tocancel has helped thousands of consumers cancel subscriptions confidently and resolve billing disputes that companies hoped would go unnoticed. Whether you are downsizing your memberships, facing budget pressures or switching to a competitor, Tocancel ensures you cancel cleanly, understand your legal rights and recover any wrongful charges. Visit tocancel.com today to explore cancellation guides for hundreds of other Indian and international services, and join our community of empowered consumers who refuse to pay for services they no longer use.