Cancel Adtranquility: The Right Way

How to cancel Adtranquility and claim your mental wellness refund in india

What Adtranquility is and how your subscription works

Adtranquility is a subscription-based mental wellness platform that delivers guided meditations, mindfulness exercises, and personalised wellbeing features designed to support your emotional health. You access the service through mobile apps and web portals, with payments processed by third-party payment systems such as Google Play, Apple App Store, or 2Checkout (now Verifone). Understanding how your subscription renews, which platform processes your charges, and your cancellation options is your first step toward taking confident action to stop unwanted billing.

How your billing works

When you sign up for Adtranquility, your payment method depends entirely on where you subscribed. Most Indian users set up their subscription through Google Play Store, though some use Apple App Store, 2Checkout (Verifone), or direct in-app billing. Your charges repeat automatically on a fixed cycle until you actively cancel. As a result, knowing which platform handles your payment is essential before you attempt to cancel, because each platform has its own cancellation process and refund window.

Pricing plans and what you pay in INR

Adtranquility pricing is region-specific and varies depending on your plan duration and any promotional offers active at signup. Your exact billing amount in rupees appears on your subscription confirmation email and most recent invoice. Before you cancel, locate that email or check your billing history within the Adtranquility app itself; this document proves your payment amount and billing cycle, which you will need if you later dispute a charge or file a consumer complaint.

Your consumer rights and legal protections in india

As an Indian consumer, you have explicit legal protections under the Consumer Protection Act, 2019, and the Information Technology Act, 2000. These laws guarantee you the right to cancel unwanted subscriptions, request refunds within specified windows, and hold companies accountable if they ignore cancellation requests or withhold refunds without valid reason. Your legal position is strong; you are not obligated to keep paying for a service you do not want.

Consumer protection act 2019 and your subscription rights

The Consumer Protection Act protects you against unfair contract terms, deceptive billing practices, automatic renewal traps, and refund delays. If Adtranquility charges you after you cancel, refuses to process a refund you are entitled to, or makes cancellation intentionally complicated, you can file a formal consumer complaint with your local Consumer Dispute Redressal Commission. The Act also allows you to recover compensation if the company causes you financial or emotional harm through unlawful billing. Document every cancellation attempt, screenshot every confirmation email, and save all refund status messages as evidence for any future dispute.

When and how to escalate a cancellation dispute

If Adtranquility does not honour your cancellation within 7 days, or if they deny a refund you believe you deserve, you have grounds to escalate. Contact the Central Consumer Protection Authority (CCPA) or your state's Consumer Redressal Commission and file a formal complaint. You can also report continued billing after cancellation to your bank or credit card issuer and request a chargeback. Tocancel has helped thousands of Indian consumers win billing disputes by following these exact escalation steps; you have leverage, and companies know it.

How to cancel Adtranquility on google play store

Most Indian users subscribe to Adtranquility through Google Play Store, making this the most common cancellation path. Follow these steps to cancel your subscription and stop all future charges.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top right corner, then select "Manage subscriptions".
3. Find "Adtranquility" in your active subscriptions list and tap it.
4. Tap "Cancel subscription" at the bottom of the screen.
5. Follow the prompts to confirm cancellation; Google will ask if you want to keep the service until the end of your current billing cycle.
6. Select your reason for cancellation (optional but helpful for your records).
7. Tap "Cancel subscription" again to confirm.
8. You will receive an on-screen confirmation message and an email from Google Play confirming the cancellation.

Your subscription will remain active until the end of your current billing cycle, and no further charges will occur after that date. If you were charged within 48 hours before your cancellation, you are eligible for an automatic refund; Google Play processes these within 5 to 10 business days.

How to cancel Adtranquility on apple app store

If you subscribed through Apple App Store on your iPhone or iPad, use this process to cancel and avoid future charges.

1. Open the Settings app on your Apple device.
2. Tap your name at the top, then select "Subscriptions".
3. Find "Adtranquility" in your active subscriptions.
4. Tap "Adtranquility", then tap "Cancel Subscription" at the bottom.
5. You will see a confirmation screen detailing your current billing cycle and access end date.
6. Tap "Confirm" to complete the cancellation.
7. Apple will send you a confirmation email within 1 hour.

You retain access to Adtranquility until your current billing cycle ends. If your last charge occurred within 14 days, you can request a refund by contacting Apple Support directly through the App Store, and Apple will review your request within 48 hours.

How to cancel Adtranquility via 2Checkout or verifone

Some users subscribe directly through 2Checkout (now operating as Verifone), Adtranquility's third-party payment processor. If you see "2Checkout" or "Verifone" on your invoice, follow these steps to cancel.

1. Visit the Verifone billing portal at your account dashboard or the link provided in your confirmation email.
2. Log in with your email and password.
3. Navigate to "Subscriptions" or "My Billing".
4. Locate your Adtranquility subscription and click "Cancel".
5. Follow the on-screen prompts to confirm your cancellation.
6. Alternatively, email Adtranquility support directly at the address listed in your invoice, stating clearly: "I want to cancel my subscription effective immediately" and include your subscription ID.
7. Keep a copy of your cancellation email as proof of your request.

Verifone will send you a cancellation confirmation within 24 hours. If you were charged within 14 days of your cancellation request, you are eligible for a refund; this is processed within 5 to 10 business days back to your original payment method.

How to cancel Adtranquility through direct in-app billing

If you subscribed directly within the Adtranquility app itself (not through a third-party store), use your app settings to cancel.

1. Open the Adtranquility app on your phone or tablet.
2. Go to "Account" or "Settings" (usually in the bottom right or top menu).
3. Select "Subscription" or "Billing".
4. Tap "Cancel Subscription" or "Manage Subscription".
5. Confirm your cancellation by tapping "Cancel" or "Yes, cancel my subscription".
6. You will see an on-screen confirmation with your cancellation date.
7. If the app offers no in-app cancellation option, email Adtranquility support immediately at the address provided in your account section.

Take a screenshot of your cancellation confirmation within the app. In-app billing refund windows vary by policy, so check your subscription confirmation email for the exact refund eligibility period for your plan.

Common mistakes that delay your cancellation

Cancellation can feel stressful, especially if you are unsure whether you did it correctly. Many consumers cancel once, assume it is done, and then discover unexpected charges weeks later. Here are the mistakes that trap people into continued billing.

Deleting the app instead of cancelling the subscription

Removing the Adtranquility app from your phone does not cancel your subscription. Your payment method will still be charged on your next billing date because the app and the subscription are separate. Always cancel through the app settings, the platform (Google Play, Apple App Store, or Verifone), or by email to your payment processor. Deleting the app only removes your ability to use the service; it does not stop the billing.

Assuming your cancellation is complete without written confirmation

Some users cancel through the app but never receive an email confirmation. Do not assume silence means success. Within 24 hours of cancelling, check your email for a confirmation message from Google Play, Apple, Verifone, or Adtranquility directly. If you do not receive one, contact support immediately. This written confirmation is your legal proof of cancellation; without it, Adtranquility can claim they have no record of your request.

Cancelling mid-cycle but not checking your next charge date

When you cancel mid-cycle, you retain access until your current cycle ends. Your next charge date is printed on your cancellation confirmation. If you cancel on the 10th and your cycle ends on the 25th, you will see a charge on the 25th as expected. This is not an error; this is normal. However, if your cycle ends and you still see a charge 30 days later, that is a billing error worth disputing immediately.

What happens after you cancel your Adtranquility subscription

After you submit a cancellation request, your subscription moves through a specific sequence of events. Understanding this timeline helps you track whether everything is proceeding correctly or whether you need to escalate.

Your access timeline after cancellation

The moment you cancel, your subscription status changes to "Cancelled" in your app or account dashboard. You retain full access to Adtranquility until the end of your current billing cycle. No new features unlock, but you can continue using meditation guides, exercises, and content until your access expires. Your last access date is your current cycle end date, which appears on your cancellation confirmation. Once that date passes, the app will block you from the service.

When to expect your refund

Refund eligibility depends entirely on when you cancelled within your billing cycle. If you cancelled within the refund window (48 hours for Google Play, 14 days for Apple and Verifone), you qualify for a refund of your most recent charge. This refund does not happen automatically; you must request it or, for Google Play, allow their automatic system to process it. Refunds take 5 to 10 business days to appear in your bank account or card statement. This means you should see the refund by day 10 at the latest. If day 11 arrives and the refund has not appeared, contact your bank and reference your cancellation confirmation email as proof.

If Adtranquility charges you after cancellation

If you see a charge from Adtranquility after your cancellation date has passed, this is a billing error. First, verify that your cancellation was actually processed by checking your app subscription settings or your payment platform (Google Play, Apple, or Verifone). If the subscription shows as "Cancelled" but you were still charged, contact Adtranquility support immediately with your cancellation confirmation email and the date of the unexpected charge. Demand a refund within 7 days. If they do not respond, file a chargeback with your bank or credit card issuer and report the company to the Central Consumer Protection Authority. Tocancel recommends documenting everything at every step so you have a clear trail of evidence for any dispute.

Refund policy and your eligibility window

Your refund depends on three factors: which platform processes your payment, when you cancelled, and whether the company has a stated refund policy. Tocancel breaks down each scenario so you know exactly what you are entitled to claim.

Google play store refund window

Google Play offers a 48-hour automatic refund window from the date of your charge. If you cancel within this 48-hour window, you receive an automatic refund without needing to request it; Google processes this within 5 to 10 business days. If you cancel after 48 hours, you retain access until your cycle ends but receive no refund for that charge. Your next charge (the one that would have occurred at the start of your next cycle) is cancelled and does not go through.

Apple app store refund window

Apple offers a 14-day refund window from the date of your purchase. If you cancel within this window, you can request a refund directly from Apple by going to Settings > [Your Name] > iTunes and App Stores > View Apple ID > Purchase History, finding your Adtranquility charge, and selecting "Report a Problem". Select "I would like a refund for this purchase" and provide your reason. Apple reviews your request within 48 hours and, if approved, processes the refund within 5 to 10 business days. After 14 days, Apple does not offer refunds, though you may still cancel the subscription itself to stop future charges.

2Checkout (Verifone) refund window

Verifone honours a 14-day money-back guarantee from your first charge date. If you cancel within 14 days, email your cancellation request to Adtranquility support or Verifone directly and explicitly ask for a refund. Verifone processes approved refunds within 5 to 10 business days. After 14 days, you can still cancel the subscription, but no refund is issued for charges already made.

How to request a refund if you are past the automatic window

If you missed the automatic refund window but believe you have a legitimate reason for a refund, you can request one manually. Your request carries weight under the Consumer Protection Act if you can demonstrate unfair billing or misleading contract terms.

1. Gather your evidence: cancellation confirmation email, screenshots of app settings, invoice showing the charge, and any relevant payment platform communications.
2. Identify the correct contact: if you subscribed through Google Play, contact Google Play Support; if through Apple, contact Apple Support; if through Verifone, contact both Verifone and Adtranquility support.
3. Send a clear, dated email requesting your refund. Include your subscription ID, the date and amount of the charge you dispute, and your cancellation confirmation number.
4. State your reason: for example, "I cancelled on [date], well within the refund window, but was charged again on [date]" or "I cancelled but was unaware the service would continue to be free for the remainder of my cycle. I request a refund under my consumer rights under the Consumer Protection Act, 2019".
5. Request a response within 7 days and state that if they do not comply, you will escalate to the Consumer Redressal Commission.
6. Send this email as a registered message or use a service that provides proof of delivery.
7. Keep a copy of your email and any reply as evidence.

Companies often honour manual refund requests if you present clear evidence and invoke consumer law. Tocancel has found that explicitly mentioning the Consumer Protection Act significantly increases your chances of a positive response.

Common traps and how to avoid them

Subscription services sometimes use design tricks to make cancellation difficult or misleading. Knowing these tactics helps you protect yourself and stay focused on your goal to cancel cleanly.

The "pause" option versus cancellation

Some apps offer a "pause subscription" button that sounds like cancellation but is not. Pausing temporarily stops your access but keeps the subscription active in the background. You are still enrolled and your account is still linked to your payment method. After the pause period ends (usually 7 or 30 days), billing resumes automatically. If you truly want to cancel, select "Cancel Subscription", not "Pause". If you only see a pause option in the app, go to your payment platform (Google Play, Apple Store, or Verifone) to cancel from there instead.

Support emails that do not confirm cancellation

If you email Adtranquility support to cancel, some teams send vague replies such as "Your request has been received" without confirming cancellation or providing a reference number. Do not accept this as proof. Reply asking for explicit confirmation: "Please confirm that my Adtranquility subscription [Subscription ID] has been cancelled as of [date] and that no further charges will occur." Request a cancellation reference number. Without this explicit confirmation, you have no documented proof of cancellation if a charge appears later.

Misleading "free trial" to automatic renewal

If you signed up for a free trial of Adtranquility and did not explicitly cancel before the trial ended, your payment method was automatically charged. Many users do not realise that free trials automatically convert to paid subscriptions unless cancelled beforehand. If you are charged after a trial period, you may still qualify for a refund if you cancelled immediately after discovering the charge. Check your cancellation window (48 hours for Google Play, 14 days for Apple/Verifone) and request a refund as a matter of automatic renewal without clear consent. Under the Consumer Protection Act, companies must make renewal terms transparently clear, so you have grounds to dispute unclear wording.

Keeping track of your cancellation: a practical checklist

Use this checklist to ensure your cancellation is complete and protected.

What to do if Adtranquility refuses to cancel or refund

Occasionally, companies fail to process cancellations or deny refund requests outright. If this happens to you, you have formal escalation paths under Indian law.

Step one: formal demand via email

Send a registered email to Adtranquility support and your payment processor (Google, Apple, or Verifone) with the subject line "Formal Demand for Cancellation and Refund - Consumer Protection Act 2019". Include your subscription ID, the date and amount of disputed charges, your cancellation confirmation number, and your refund eligibility window. Clearly state: "I am exercising my consumer rights under the Consumer Protection Act, 2019, and demand a refund within 7 days or I will escalate this matter to the Consumer Redressal Commission." Send this email as a registered letter or via a tracked email service. Keep proof of delivery.

Step two: file a consumer complaint

If the company does not respond within 7 days, file a formal complaint with your state's Consumer Dispute Redressal Commission or, for disputes under 1 lakh rupees, your district-level commission. You can file online at the National Consumer Disputes Redressal Commission website or visit your local commission office in person. Include your email proof, screenshots of your subscription and cancellation attempts, copies of invoices, and copies of your complaint to the company. The commission will send a notice to Adtranquility and require them to respond within 30 days. If you win, the company must issue a refund plus compensation for any loss or harassment. Tocancel has guided consumers through this process successfully; it is a formal but accessible path to justice.

Step three: chargeback through your bank

If Adtranquility continues charging you after you cancel, contact your bank or credit card issuer immediately and file a chargeback dispute. Provide your cancellation confirmation email as evidence. Banks typically rule in your favour if you show documented proof of cancellation. The company is then blocked from further charges on that card, and you recover the disputed amount within 30 to 45 days.

Contact information and cancellation confirmation

While Adtranquility does not publish a primary customer service mailing address, you can use the following escalation contacts to resolve cancellation disputes.

Payment platform contacts:

• Google Play Support: support.google.com/googleplay
• Apple Support: support.apple.com
• Verifone (2Checkout) Support: support.verifone.com

Consumer escalation contacts:

• Central Consumer Protection Authority (CCPA): www.ccpa.gov.in
• Your state Consumer Redressal Commission (search "[Your State] Consumer Redressal Commission")
• National Consumer Disputes Redressal Commission: www.ncdrc.nic.in

If you contact Adtranquility directly via email or in-app support, always request a cancellation reference number and save the reply as proof. Tocancel recommends filing this correspondence chronologically in a folder on your phone or computer so you have instant access if you need to escalate later.

Final summary: take action today

Cancelling Adtranquility is straightforward if you follow the correct steps for your payment platform and keep documented proof of your request. Your consumer rights under the Consumer Protection Act, 2019, protect you if the company fails to honour your cancellation or delays your refund. Whether you choose to cancel via Google Play, Apple App Store, Verifone, or direct in-app settings, the process takes fewer than 5 minutes. Do it today, save your confirmation, and verify your cancellation within 24 hours.

If you encounter any resistance or unexpected charges, you know exactly how to escalate: file a formal demand email, contact the Consumer Redressal Commission, or request a chargeback through your bank. You are not powerless; companies count on consumer silence. Tocancel has helped thousands of Indian consumers cancel unwanted subscriptions and recover refunds by taking these exact steps. Document everything, stay calm, and remember that the law is on your side. Start your cancellation now.