Cancel Kaiber Ai: The Right Way to Reclaim Your Credits

How to cancel Kaiber AI and reclaim your unused credits: step-by-step for indian users

Understanding Kaiber AI before you cancel

Kaiber AI is a cloud-based video generation platform that transforms text prompts and images into professional-quality video content. You can access it through the web browser or mobile apps (iOS via Apple App Store, Android via Google Play), and the service operates on a credit-based system paired with flexible monthly subscriptions. If you've decided to step away, understanding what you're cancelling and what happens to your remaining credits is your first empowering move.

What Kaiber AI delivers

The platform generates AI-powered videos using pre-built templates, customizable style controls, and credit packs that govern your monthly creation capacity. Your chosen subscription tier determines how many credits you receive each month and which features you unlock. Unlike long-term contracts, Kaiber AI's structure provides flexibility, though you must know how to exercise it. Your remaining unused credits are tied to your account and subscription status, which matters when you cancel.

Common reasons indian users cancel

You might be cancelling because monthly credit costs exceed your budget, the subscription no longer aligns with your creative needs, or you've found an alternative video tool that better suits your workflow. Whatever your reason, Tocancel is here to ensure you exit cleanly without surprise charges lingering on your payment method. Understanding your position before you act protects you from billing traps.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 gives you specific legal rights when cancelling digital subscriptions, and knowing these rights is your foundation for confident action.

Consumer protection act, 2019 and subscription rights

Under the Consumer Protection Act, 2019, you have the right to cancel a subscription within a reasonable timeframe and receive transparent information about all charges. If Kaiber AI continues to bill you after you've cancelled, or if they misrepresent their refund or cancellation policy, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Commission. Your legal position is clear: you control whether to continue paying, and the company must honor cancellation requests promptly. Tocancel recommends saving all cancellation confirmation emails and billing statements as proof if you need to escalate to authorities.

Refund rights and trial period protections

Kaiber AI typically offers a paid trial period (5 days with 300 credits for approximately ₹299 or equivalent) that may convert to a paid subscription automatically. If this conversion happened without your explicit written consent, Indian consumer law supports your right to demand a refund. Additionally, if you've been charged after submitting a cancellation request, or if a system error caused duplicate billing, you can reclaim those funds under consumer protection statutes. The burden is on Kaiber AI to prove you authorized continued charges; you need only document the timeline with screenshots, email confirmations, and transaction references.

Pricing and credit structure at Kaiber AI

Understanding what you pay helps you decide whether to stay or cancel, and clarifies what refunds you might recover.

Pay attention to the trial conversion clause: your ₹299 trial investment converts to your chosen plan unless you actively cancel before the 5 days expire. This is a common billing trap, which is why Tocancel emphasizes cancelling immediately if you don't intend to continue.

Methods to cancel Kaiber AI subscription

Kaiber AI offers multiple cancellation routes depending on your sign-up method and which platform you use; selecting the correct method ensures your subscription actually terminates.

Cancel via the Kaiber AI website (primary method)

If you signed up directly through the Kaiber AI website and manage your account via web browser, this is your most straightforward cancellation path.

1. Visit the Kaiber AI website (kaiber.ai) and log in with your registered email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen to reset it via email.
2. Locate your profile icon, typically displayed at the bottom left of the dashboard, and click it.
   • This opens a dropdown menu with account options.
3. Select "Account settings" or "Account" from the menu.
   • You'll be taken to your account management page.
4. Navigate to the "Subscription" or "My plan" section.
   • This displays your current plan, renewal date, and cancellation options.
5. Click the "Cancel subscription" or "Cancel plan" button.
   • Kaiber AI may present a feedback form asking why you're cancelling; this is optional.
   • You may also see a retention offer (discount or bonus credits); decline if you genuinely want to exit.
6. Confirm the cancellation when prompted.
   • The system will display a confirmation message on screen.
7. Check your registered email inbox within 5 to 10 minutes for a cancellation confirmation email.
   • Save this email as proof of your cancellation request.

Pro tip: Take a screenshot of the cancellation confirmation page and the email confirmation. These are your proof if billing continues and you need to dispute charges.

Cancel via mobile app (iOS or android)

If you primarily use the Kaiber AI app on your phone, you can cancel directly from the app.

1. Open the Kaiber AI app on your iOS or Android device.
   • Ensure you're logged into your account.
2. Tap the profile or settings icon (usually located in the top-left or bottom-right corner).
   • This opens the account menu.
3. Select "Account" or "Settings."
   • Scroll to find subscription or billing options.
4. Tap "Manage subscription" or "Subscription details."
   • This shows your current plan and renewal date.
5. Tap "Cancel subscription."
   • Follow any prompts or confirmation dialogs.
6. Look for a confirmation message within the app.
   • Check your email for a confirmation message within 5 to 10 minutes.

App-based cancellations sometimes take slightly longer to process than web cancellations; if you don't receive email confirmation within 15 minutes, log in via the website to confirm cancellation status.

Cancel a subscription tied to apple app store or google play

If you subscribed to Kaiber AI through the Apple App Store or Google Play Store (rather than directly through Kaiber), you must cancel through that payment platform, not through the Kaiber app itself.

For Apple App Store (iOS):

1. Open the Apple Settings app on your iPhone or iPad.
   • Not the Kaiber app; the device Settings.
2. Tap your name at the top of the screen.
   • This opens your Apple account menu.
3. Select "Subscriptions."
   • You'll see all active and expiring subscriptions.
4. Find "Kaiber AI" in the list and tap it.
   • This shows your subscription details and renewal date.
5. Tap "Cancel subscription."
   • Confirm when prompted.
6. Check for an Apple confirmation email within a few minutes.
   • Kaiber AI will also receive notification from Apple, and your account will terminate at the end of the current billing cycle.

For Google Play Store (Android):

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top-right corner).
2. Select "Manage subscriptions."
   • This displays all active subscriptions.
3. Tap "Kaiber AI."
   • This shows your plan details and next billing date.
4. Tap "Cancel subscription."
   • Google will ask you to confirm; select "Yes, cancel."
5. Look for a confirmation message in the Play Store and check your email.
   • Your subscription will end at the close of the current billing period.

Cancelling through the app store (rather than Kaiber directly) prevents future charges because the payment platform controls the billing relationship. Tocancel emphasizes this distinction because many users accidentally cancel within Kaiber while leaving their app store subscription active, leading to surprise charges.

What happens after you cancel Kaiber AI

Once you submit a cancellation request, understanding the timeline and your access helps you avoid panic if your account doesn't immediately disappear.

Immediate effects and account access

When you cancel your subscription, Kaiber AI typically allows you to access your account and previously created videos until the end of your current billing cycle. For example, if you cancel on the 10th of the month and your billing cycle renews on the 25th, you retain access until the 25th. Any unused monthly credits expire at the end of that cycle; Kaiber AI does not carry credits forward to a new month after cancellation. Your past videos remain in your library as long as your account exists, though some platforms restrict downloads after cancellation-verify this in Kaiber's cancellation confirmation email. After the billing cycle ends, your subscription will be marked as inactive, and you will lose the ability to create new videos or use credits, though your account profile may remain viewable (depending on Kaiber's account deletion policies).

Preventing accidental reactivation

After cancelling, do not attempt to log in and re-explore features, because some platforms interpret activity as renewed interest and may auto-reactivate your subscription. If you receive a "subscription expired" message when you next log in, this confirms cancellation was successful. Save your cancellation confirmation email as proof; if Kaiber charges you again within 30 days, you have documented evidence that you cancelled and can dispute the charge with your bank or payment processor. Tocancel recommends checking your payment method's transaction history in the 5 days following cancellation to confirm no charge was applied.

Refund and credit recovery after cancellation

Understanding what refunds you can claim protects your money and empowers you to recover unused credits or erroneous charges.

Unused credits and refund eligibility

Kaiber AI's standard policy does not refund unused monthly credits once a billing cycle has begun. However, if you cancelled during a paid trial period within the first 5 days, you may be eligible for a refund of the trial fee (₹299 or equivalent). This refund is not automatic; you must request it by emailing Kaiber AI support with proof of cancellation. Include your cancellation confirmation email, account email, and transaction reference number. Under Indian consumer law, the company has 30 days to process a legitimate refund request; if they refuse without justification, you can escalate to the Central Consumer Protection Authority or your state Consumer Commission with your evidence.

Disputing unauthorized or duplicate charges

If Kaiber AI continued to bill you after you submitted a cancellation request, or if you see duplicate charges on your billing statement, you have two immediate options:

• Contact Kaiber support directly: Email support with your cancellation confirmation, the incorrect charge date, and your account details. Request a refund and explanation. Keep copies of all correspondence.
• Dispute the charge with your bank or card issuer: Contact your bank or credit card company and file a chargeback or dispute claim, citing the cancellation date and unauthorized charge. Provide your cancellation confirmation email as evidence. Your bank will investigate and typically reverses the charge within 5 to 15 business days pending their review.

Under the Consumer Protection Act, 2019, if you have documentary evidence that you cancelled and were still charged, the burden shifts to Kaiber AI to justify the charge. You are not required to pay disputed amounts while the investigation is underway. Tocancel advises pursuing both channels simultaneously-request a refund from Kaiber while filing a chargeback-because this increases your likelihood of recovery.

Common mistakes to avoid when cancelling

It's easy to slip up in the cancellation process, and these oversights can leave your subscription active and charges ongoing.

Many users cancel within the Kaiber app but forget to check their Apple App Store or Google Play subscription settings, leaving the payment method active and charges flowing. This is the single most common mistake. Always cancel through every platform where you subscribed, not just the app. A second frequent error is accepting a retention offer (discounted month or bonus credits) while thinking you're cancelling; these retention offers re-engage your subscription at a lower price, delaying your actual exit. If you receive a pop-up offering "Stay 50% off for 3 months," close it without accepting unless you genuinely intend to continue. Third, users often fail to verify cancellation with email confirmation or fail to screenshot the confirmation page, leaving no proof if billing continues. Take screenshots and save emails. Fourth, some users cancel on the wrong date-for instance, cancelling one day before their renewal date means they pay for one more month. Check your renewal date and cancel at least 3 to 5 days before the cycle resets to ensure processing time. Finally, don't delete your cancellation confirmation email; you may need it for a dispute or chargeback claim months later.

Timeline and billing cycle details

Knowing when your cancellation takes effect and when charges stop is essential to verifying successful cancellation.

If a charge appears after your billing cycle end date, this is unauthorized and you should immediately dispute it with your bank or file a complaint with Kaiber support. The timeline above assumes a standard monthly billing cycle; annual or multi-month plans follow the same principle but with longer end dates.

Steps to verify successful cancellation

Verification is your safety net; confirm your cancellation worked before you assume you're clear.

1. Open your email and locate the cancellation confirmation message from Kaiber AI.
   • If you can't find it, check your spam or promotions folder.
   • If no email arrived within 15 minutes, log into your Kaiber account via the website and check the Account or Subscription section to confirm the cancellation status manually.
2. Log into your Kaiber AI account via the website.
   • Navigate to Account settings and the Subscription section.
   • Verify that your plan now shows as "cancelled" or "inactive" with an end date listed.
   • If it still shows as "active," your cancellation did not process; repeat the steps above immediately.
3. Check your payment method's transaction history.
   • Log into your bank or credit card account and review the last 7 days of transactions.
   • Confirm that no new Kaiber charge has appeared after your cancellation confirmation timestamp.
   • A final charge on the renewal date (before cancellation) is expected and normal.
4. If you subscribed via Apple App Store or Google Play, open those apps and verify the subscription is gone.
   • Apple: Settings → Your Name → Subscriptions. Kaiber should not be listed.
   • Google Play: Play Store → Profile icon → Manage subscriptions. Kaiber should not be listed or marked as "cancelled."
5. Mark your calendar 3 days after your billing cycle renewal date.
   • Confirm no charge has appeared by that date.
   • If a charge does appear, immediately contact Kaiber support and your bank.

This verification checklist takes 10 minutes and prevents weeks of frustration from unnoticed billing. Tocancel urges you to complete these steps before closing the cancellation conversation in your mind.

When to escalate to consumer authorities

If Kaiber AI refuses to honour your cancellation or return unauthorized charges, you have legal recourse under Indian consumer law.

File a formal complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Commission if:

• Kaiber continues to charge you 30 days after you submitted a cancellation request and provided evidence.
• The company refuses to refund charges applied after your documented cancellation date.
• Kaiber misrepresented its cancellation policy or refund eligibility at the point of sale.
• Your dispute with Kaiber support remains unresolved after 15 business days of correspondence.

To file a complaint, visit the CCPA website (consumercomplaints.in) or contact your state Consumer Commission directly. You will need to provide your cancellation confirmation email, billing statements showing unauthorized charges, email correspondence with Kaiber support, and a clear timeline of events. The authority will typically give the company 30 days to respond; if Kaiber fails to refund or justify the charges, the commission can order a refund plus compensation for deficient service. This escalation pathway is free and does not require a lawyer; it is designed for consumers like you. Tocancel recommends keeping all evidence in one folder (digital or printed) so you can submit it quickly if needed.

Comparison: should you cancel or pause?

Before you finalize cancellation, understand whether pausing your subscription might better serve you than a full exit.

If you foresee needing Kaiber AI again in 3 to 6 months, ask Kaiber support whether pausing (rather than cancelling) preserves your account and unused credits. Many SaaS platforms offer pause features; if Kaiber does, this is often a smarter move than full cancellation because reactivation is instant and you retain your account history. Only cancel if you are certain you won't return to video generation with Kaiber AI.

Contact and company information

If you need to escalate a cancellation issue or contact Kaiber AI directly, use the channels below.

Kaiber AI support contact details:

• Support email: [email protected] (expected response within 24 to 48 hours)
• Website: kaiber.ai
• Registered company: Portal AI Inc. (the entity behind Kaiber AI)
• Support hours: Typically Monday to Friday, 9 AM to 6 PM (verify on their website for specific timezone)

When contacting support, always include your account email, the date you cancelled, your cancellation confirmation number (if provided), and a clear description of the issue. Polite but firm communication speeds resolution. If support does not respond within 5 business days, escalate to the Central Consumer Protection Authority or your state Consumer Commission, citing the unresponsive support as part of your complaint.

Indian consumer authority contact:

• Central Consumer Protection Authority (CCPA): consumercomplaints.in or toll-free number 1800-114-007 (available across India)
• Your state Consumer Commission: Search "[Your State] Consumer Commission" to find contact details specific to your location

Conclusion: you are in control of your subscription

Cancelling Kaiber AI is straightforward when you follow the correct steps for your platform and keep proof of your cancellation. You have strong consumer rights under Indian law: the right to cancel without penalty, the right to clear refund policies, and the right to dispute unauthorized charges. Whether you cancel via the website, mobile app, or through Apple App Store and Google Play, the process takes fewer than 10 minutes and puts you in control of your money and account access. Tocancel has helped thousands of consumers cancel unwanted subscriptions like Kaiber AI cleanly and confidently, recovering unused credits and preventing surprise charges. Save your cancellation confirmation email, verify the cancellation through your payment method's transaction history, and escalate to consumer authorities if Kaiber continues to charge you after your documented cancellation date. You have the law and the evidence on your side. Take action today, and you'll reclaim both your monthly budget and peace of mind.