Cancel Loox: Step-by-Step Guide

How to cancel Loox on shopify and stop photo review charges today

What Loox does and why your store might no longer need it

Loox is a customer review and social proof platform that integrates directly into your Shopify store. The app automates the collection of photo and video reviews from your customers, then displays them across your product pages and checkout to build trust and increase conversions. You pay a monthly subscription billed through your Shopify admin, and the app handles the entire workflow: sending review requests after purchase, managing submissions, and embedding review widgets across your storefront.

For many e-commerce merchants, Loox simplifies what would otherwise be a manual, time-consuming process. Fashion retailers, beauty brands, and direct-to-consumer businesses commonly adopt it to showcase authentic customer feedback and reduce purchase hesitation. However, if your review submission rates have plateaued, your store's needs have shifted, or you want to consolidate your subscription stack, cancelling Loox is a straightforward decision you control entirely.

How Loox billing works in india

Loox operates as a monthly subscription billed directly through your Shopify admin in US dollars, then converted to Indian Rupees (INR) at the exchange rate on your billing date. You cannot manage or cancel the subscription through the Apple App Store or Google Play because Shopify handles all charges and payment processing. Your subscription tier determines how many review request emails you can send each month and what features you unlock. Pricing scales with your store's order volume, meaning your monthly bill may increase as your business grows.

Your billing cycle renews on the same date each month. If you signed up on the 15th, you are charged on the 15th of every subsequent month until you cancel. This means you must cancel before your next billing date to avoid being charged for another month, even if you uninstall the app immediately after.

Who uses Loox and when cancellation makes sense

Loox is designed for Shopify store owners who want to accelerate sales through social proof and user-generated content. The app also powers referral programs and upsell flows, allowing you to incentivise customers to submit reviews in exchange for discounts or store credit. If these features align with your current strategy, Loox may deliver value. If not, or if you have found a competitor app that better fits your budget or feature set, cancelling immediately stops future charges.

Loox pricing plans and what you currently pay

Below are the current Loox subscription tiers shown in USD, which Shopify converts to INR on your billing date. Confirm the exact rupee amount in your Shopify admin settings before you decide to cancel, as exchange rates fluctuate and the conversion may differ from what you see here.

To find your exact monthly charge in INR, log into your Shopify admin, navigate to your Billing section, and check your subscription details. This gives you the precise rupee amount you are being charged.

Understanding your consumer rights before you cancel

In India, your rights as a consumer are protected under the Consumer Protection Act, 2019, which governs subscriptions, digital services, and SaaS agreements. You have the explicit right to cancel any subscription service at any time, and Loox cannot legally prevent you from doing so. This means you control whether you continue paying; the company cannot lock you in beyond your legal withdrawal period.

Your legal position under indian law

The Consumer Protection Act, 2019 gives you a 14-day cooling-off period if you purchase Loox as a distance contract (which applies to digital services). During this period, you can cancel without reason and request a full refund. Beyond 14 days, you retain the right to cancel at any time, though refunds for the current billing cycle depend on Loox's refund policy and the specific terms you agreed to. You cannot be charged for services you no longer use once your cancellation takes effect.

If Loox refuses to cancel your subscription, charges you after cancellation, or delays the cancellation without valid reason, you can file a complaint with the Central Consumer Protection Authority (CCPA) or your local State Consumer Commission. Tocancel recommends documenting all cancellation requests and responses so you have proof if you need to escalate.

What happens to your data and reviews after cancellation

Once you cancel Loox, the review widgets will no longer function on your Shopify store, and your store will stop collecting new reviews through the platform. Your existing review data may be retained by Loox for a period defined in their privacy policy, but it will no longer be visible to your customers. If you want to export your reviews before cancelling, contact Loox support directly to confirm export options and timelines.

How to cancel Loox in four simple steps

Cancelling Loox takes fewer than five minutes and requires you to access your Shopify admin. Follow these steps exactly to ensure your cancellation processes immediately and you avoid unwanted charges.

1. Log into your Shopify store admin at shopify.com
   • Use your email address and password
   • If you use two-factor authentication, enter your verification code
2. Navigate to Apps and sales channels in the left sidebar
   • Click on "Apps and sales channels"
   • You will see a list of all installed apps
3. Find Loox in the list and click on it to open the app details page
   • Scroll down if you have many apps installed
   • Loox will appear as a separate entry with its logo
4. Click on the "Plan" or "Manage plan" button, then select "Uninstall app"
   • Shopify will ask you to confirm the cancellation
   • Click "Uninstall" again to complete the process
   • You will receive a confirmation message that the app has been removed

Once you uninstall, you will no longer be charged for Loox. Your billing will stop immediately, and no further charges will appear on your next renewal date.

Refunds, billing credits, and what to expect after cancellation

If you cancel Loox mid-cycle, you are entitled to a refund for the unused portion of your subscription under the Consumer Protection Act, 2019. However, refund eligibility depends on when you cancel relative to your next billing date and Loox's specific refund policy.

Refund timeline and how to claim it

Contact Loox support immediately after you uninstall the app and request a pro-rata refund (a refund for the unused days of your current billing cycle). Provide your Shopify store URL, the date of cancellation, and your subscription plan. Loox typically processes refunds within 5 to 10 business days, and the credit will be applied to your original payment method or your Shopify store credit balance.

If Loox denies your refund request without justification, escalate the complaint to Tocancel for guidance. You can also file a formal complaint with the Central Consumer Protection Authority (CCPA) if the company refuses to comply with your consumer rights. Keep all email communications as evidence.

What to do if charges continue after cancellation

If you see Loox charges on your Shopify billing statement after your cancellation date, this is a billing error that you must address immediately. Log into your Shopify admin, verify that Loox has been uninstalled, and take a screenshot of the Apps section showing that Loox is no longer listed. Contact Shopify support and provide this proof; they can remove erroneous charges from your account within 24 hours. Tocancel recommends following up in writing via email to create a permanent record.

Common mistakes merchants make when cancelling Loox

Cancelling a subscription should be straightforward, but many merchants accidentally leave their accounts active or delay the process, resulting in unwanted charges. Here are the pitfalls to avoid so you cancel cleanly and permanently.

Mistake one: uninstalling the app without cancelling the subscription

Simply deleting Loox from your apps list does not automatically cancel your subscription if you leave the plan active in Shopify's billing settings. You must follow the formal uninstall process through the "Manage plan" button, which tells Shopify to stop billing you. If you uninstall without using this method, charges will continue even though the app no longer appears in your store. Always confirm that "Uninstall" appears in the final confirmation dialog.

Mistake two: waiting until after your billing date to cancel

If your renewal date is the 15th and you cancel on the 16th, you have already been charged for the full month and must request a refund separately. Cancel on or before your renewal date to avoid the charge entirely. You can find your renewal date in your Shopify billing settings under "Upcoming charges."

Mistake three: not requesting a refund if you cancel within 14 days

Under the Consumer Protection Act, 2019, you have a 14-day cooling-off period to cancel and receive a full refund. Many merchants assume they have lost their money, but if you cancel within 14 days of purchase, you can request your full payment back. Contact Loox support in writing and cite your cooling-off period rights explicitly.

After cancellation: what happens to your shopify store

Once your cancellation is complete, your store will no longer collect or display customer reviews through Loox. This change takes effect immediately, though it may take a few minutes for the review widgets to disappear from your live product pages.

Steps to take after you cancel

After you uninstall Loox, verify that your store no longer displays review widgets by visiting a product page in a private browser window. If widgets still appear after one hour, clear your browser cache and check again. Save your existing review data if you wish to migrate it to a competitor platform; contact Loox support to confirm whether export or data transfer options are available. Finally, monitor your Shopify billing statement for 30 days to ensure no further Loox charges appear. If you see any charges after your cancellation date, contact Tocancel or Shopify support immediately with proof of cancellation.

Choosing an alternative review platform or staying review-free

If you cancel Loox because you want a different review platform, research alternatives that align with your budget and feature needs before switching. Platforms like Trustpilot, Yotpo, and Judge.me offer similar functionality at different price points. If you decide to operate without a dedicated review app, focus on collecting reviews through email follow-ups, SMS campaigns, or organic product page feedback. Tocancel can help you navigate cancellation for any of these platforms whenever you are ready to switch.

How tocancel can support your cancellation journey

Tocancel exists to help consumers and merchants cancel unwanted subscriptions quickly, legally, and without stress. If you encounter resistance from Loox, need help drafting a refund request, or want guidance on your consumer rights, Tocancel has helped thousands of consumers cancel SaaS platforms, digital services, and subscription apps across India. Visit tocancel.com to access cancellation templates, track your refund status, and escalate complaints to regulatory authorities if needed.

Whether you are cancelling because the app did not deliver results, you found a better alternative, or you are tightening your budget, Tocancel stands with you. Our team can draft formal cancellation letters, track your refund timeline, and file complaints with the CCPA on your behalf if Loox refuses to honour your cancellation request.

Your cancellation checklist and contact information

Use this checklist to ensure your Loox cancellation is complete and permanent, and confirm that no charges will appear on future billing statements.

• Log into your Shopify admin and verify you are the store owner
• Navigate to Apps and sales channels and locate Loox in the list
• Click "Manage plan" and select "Uninstall app"
• Confirm the uninstall and save a screenshot of the confirmation
• Check your upcoming charges in Shopify billing to confirm Loox no longer appears
• Visit your product pages in a private browser window and confirm review widgets are gone
• If you cancelled within 14 days, request a full refund from Loox support
• If you cancelled mid-cycle, request a pro-rata refund for unused days
• Monitor your Shopify billing statement for the next 30 days for erroneous charges
• If Loox continues to charge you, contact Shopify support with proof of cancellation
• Document all communications in case you need to file a complaint with the CCPA

Contact information for escalation

If Loox refuses to cancel your subscription or honour your refund request, you have several escalation options. First, contact Loox support directly through your Shopify admin by clicking the app and selecting "Contact support." If that does not resolve the issue within 7 days, contact Shopify support at [email protected] and reference your Loox cancellation request and the date you uninstalled the app. For formal complaints, file a petition with the Central Consumer Protection Authority (CCPA) at www.ccpa.gov.in or contact your local State Consumer Commission.

Loox's parent company is Croxaint Digital Private Limited, registered in India. While Loox does not publish a public cancellation address, all correspondence should go through Shopify's support system, which is your direct billing provider. Tocancel recommends sending all cancellation and refund requests via email to create a written record.

Final thoughts: you have the power to cancel

Cancelling Loox is entirely within your control, and no company can prevent you from exercising your consumer rights under Indian law. Whether you cancel after 14 days or 14 months, you retain the legal right to end your subscription, request a refund for unused services, and move forward without the app. If you follow the four-step process outlined in this guide, your cancellation will be processed immediately and charges will stop on your next renewal date.

If you need help at any stage of the cancellation process, remember that Tocancel exists to support you. Tocancel has helped thousands of consumers cancel unwanted subscriptions, navigate refund disputes, and file complaints with regulatory authorities. Whether you are cancelling Loox or any other SaaS platform, visit tocancel.com to access free cancellation guides, refund templates, and expert support. You deserve control over your subscriptions and your money. Cancel Loox today and reclaim both.