Cancel Prose: The Right Way to Manage Your Subscription

How to cancel Prose and take back control of your haircare budget

Understanding Prose and why you might want to cancel

Prose is a subscription-based personalised haircare service that formulates custom shampoos, conditioners, and treatments designed specifically for your hair type, texture, and concerns. You complete an online questionnaire about your hair goals, and Prose creates a bespoke regimen delivered on a recurring monthly schedule to your door.

The service operates across the Prose website, the iOS App Store, and Google Play Store, with automatic charges every billing cycle unless you actively cancel. While many customers appreciate the personalisation and results, others find that monthly costs add up quickly, the formula doesn't suit their hair after the first order, or they simply want to explore other brands.

Your reason for cancelling matters less than your right to cancel smoothly and without obstruction. At Tocancel, we understand that subscription services should serve you, not trap you. This guide walks you through every cancellation method available to Prose customers in India, clarifies your legal protections, and shows you exactly how to protect your consumer rights and finances.

How Prose subscriptions work in india

Prose operates across multiple platforms, and your cancellation method depends entirely on where you subscribed. If you signed up via the iOS App Store, you must cancel there. Google Play subscriptions require cancellation within Google Play. Web-based subscriptions handled directly through Prose's website follow a separate cancellation process.

Automatic renewal is enabled by default. Unless you cancel before your billing date, Prose will charge your payment method and dispatch your next shipment. Understanding which platform holds your subscription is the first step toward a successful cancellation.

Why cancellation can feel difficult

Subscription services often bury cancellation options to encourage customers to keep paying. You may find that the cancellation button is hidden several screens deep, or support channels take days to respond. This is not accidental, and Tocancel is here to give you the direct, fastest routes to cancel.

The good news: you have legal rights, clear cancellation routes exist, and you can cancel within days if you follow the correct method for your subscription type.

Your consumer rights when cancelling Prose in india

Indian consumer law protects you throughout the subscription cancellation process and gives you multiple escalation options if Prose refuses to comply.

Consumer protection act, 2019 and your cancellation rights

Under India's Consumer Protection Act, 2019, you have the explicit right to cancel a subscription service and receive a refund for any unused portion of your payment, provided the cancellation request is made in accordance with the company's stated policy. Prose must honor cancellation requests within a reasonable timeframe and must not charge you after you have cancelled.

Your legal position: if Prose refuses to cancel your subscription, continues to charge you after cancellation, or fails to provide a written cancellation confirmation, you can escalate your complaint to the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission (CDRC). These authorities have the power to order refunds and penalties.

Always obtain and save a written cancellation confirmation email or screenshot. This becomes your legal proof if a dispute arises with your bank or credit card provider.

Distance selling rules and your 14-day return right

Under the Consumer Protection (E-Commerce) Rules, 2020, any product purchased online can be returned within 14 days from delivery without reason, provided the product is unused and in its original condition. Prose's own Prose Promise guarantee extends this to 30 days, which is actually more generous than the legal minimum.

If your first shipment fails to meet your expectations or the formula irritates your scalp, you can request a reformulation or refund within 30 days of delivery. This is not cancellation, but it is your right if the product itself is unsuitable.

How to cancel Prose via the iOS app store

If you subscribed to Prose through your iPhone or iPad, this is your direct cancellation route.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This usually displays your name and profile photo.
3. Select Subscriptions.
   • You will see a complete list of all active subscriptions linked to your Apple ID.
4. Locate and tap Prose in the subscription list.
   • If you do not see Prose, scroll down to check the list thoroughly.
5. Tap Cancel Subscription (or similar language, depending on your iOS version).
   • Apple may ask you to confirm or select a reason for cancellation.
6. Confirm the cancellation by tapping the final confirmation button.
   • Your subscription will end at the end of your current billing cycle.

Apple will send you a cancellation confirmation email within minutes. Save this email as proof that you have cancelled. Your access to Prose continues until the end of your current billing period, but you will not be charged again.

What happens after iOS cancellation

Once you cancel via the App Store, Prose's app remains on your phone, but your subscription is deactivated. You can still log in and view past orders, but you cannot place new orders or access subscription features. No further charges will appear on your Apple ID billing statement.

Tocancel recommends checking your Apple ID billing history 7 days after cancellation to confirm that no additional charges have been applied. If you see a charge after cancellation, contact Apple Support immediately with your cancellation confirmation email.

How to cancel Prose via google play

Android users who subscribed to Prose through Google Play follow this cancellation process.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner of the screen.
2. Select Payments and Subscriptions from the menu.
   • You will see options for Payments, Subscriptions, and Purchase History.
3. Tap Subscriptions.
   • This displays all active subscriptions on your Google account.
4. Find and tap Prose in your active subscriptions list.
   • If you have multiple subscriptions, scroll to locate Prose.
5. Tap Cancel Subscription.
   • Google Play will display your current billing date and cancellation terms.
6. Select your reason for cancellation (optional) and confirm.
   • Tap the final confirmation button to complete cancellation.

Google will immediately send you a cancellation confirmation to your Gmail address. Download or screenshot this confirmation, as it serves as your legal proof of cancellation with Tocancel as your reference if you need to dispute future charges.

What to expect after google play cancellation

Your Prose subscription ends at the end of your current billing cycle. You retain app access until that date but cannot renew or place new orders. Google Play will not charge you after the cancellation date, and the subscription will not auto-renew.

Monitor your Google Play billing statement 7 to 10 days after cancellation. If an unexpected charge appears, escalate immediately to Google Play Support with your cancellation confirmation email attached.

How to cancel Prose via direct web subscription

If you subscribed directly through the Prose website without using an app store, follow this cancellation method.

Cancellation via the Prose website

1. Visit the Prose website and log into your account.
   • Use your email address and password to access your customer portal.
2. Navigate to Account Settings or My Subscriptions.
   • This is typically found in the top-right menu or under Account Management.
3. Locate your active subscription in the subscription management section.
   • You should see your billing date, subscription status, and cancellation option.
4. Click the Cancel Subscription or Manage Subscription button.
   • Prose may present retention offers or discounts; ignore these if you wish to cancel.
5. Follow the on-screen prompts to confirm your cancellation.
   • You may be asked to select a cancellation reason.
6. Submit your cancellation request.
   • You will receive a confirmation page and a confirmation email.

Save your cancellation confirmation page and email immediately. If you do not receive a confirmation email within 2 hours, take a screenshot of the confirmation page that appears on screen.

If the cancellation button is missing or hidden

Some customers report difficulty locating the cancellation option on the Prose website. If you cannot find a Cancel Subscription button after thorough searching, contact Prose customer support directly via their in-app chat, email, or the contact form on their website.

Use this message template: "I wish to cancel my Prose subscription effective immediately. My account email is [your email]. Please provide written confirmation of cancellation within 24 hours." This creates a clear, documented request that Tocancel can help you reference if the cancellation is disputed.

Refunds and billing after cancellation

Understanding what happens to your money and billing after cancellation prevents confusion and protects your account.

What refunds you can expect

If you cancel mid-cycle (before your next billing date), you will not receive a refund for the subscription period already paid. Your cancellation takes effect at the end of your current billing cycle, and you will not be charged again.

However, under the Consumer Protection Act, 2019, if Prose fails to deliver a service, delivers a defective product, or continues to charge you after cancellation, you are entitled to a refund of the disputed amount plus compensation for loss or inconvenience.

If you purchased products as part of your subscription (shampoos, conditioners, treatments) and the product is unsuitable or defective, you can request a return and refund under the 14-day distance selling rule. Refunds for returned products typically appear in your bank account within 5 to 10 business days.

Checking your billing history after cancellation

After cancellation, monitor your payment method (credit card, debit card, or bank account) for 30 days to ensure no unexpected charges appear. Here is how:

• Check your bank or credit card statement weekly for the first month after cancellation.
• Set a calendar reminder for 7 days and 30 days post-cancellation to verify no charges have appeared.
• If you notice a charge, note the date, amount, and transaction reference immediately.
• Contact your bank or credit card provider and report the unauthorized charge, providing your cancellation confirmation email as evidence.

Tocancel advises keeping all cancellation confirmation emails in a dedicated folder for at least 6 months after cancellation. This protects you if a billing dispute arises.

Pricing and what you pay with Prose

Understanding Prose's pricing structure helps you decide whether cancellation is right for you and what to expect if you remain subscribed.

If the monthly cost is your primary reason for cancellation, consider pausing your subscription instead. Many customers pause for 2 to 3 months to reduce spending without permanently cancelling, then resume later.

Common mistakes that delay or block cancellation

Cancellation can fail silently if you make one of these common errors. Thousands of Tocancel users have faced these obstacles, and we show you how to avoid them.

Mistake 1: cancelling in the app instead of the app store

Many customers attempt to cancel within the Prose app itself by deleting it or changing settings. This does not cancel your subscription. Deleting the app leaves your subscription active and billing continues automatically.

Your cancellation must happen in the app store (iOS, Google Play) or on the Prose website. Tocancel recommends confirming cancellation in your app store account settings within 24 hours of requesting cancellation through any method.

Mistake 2: not saving your cancellation confirmation

A cancelled subscription that you cannot prove is cancelled is a subscription in legal limbo. If Prose disputes your cancellation claim or continues billing, you need written proof dated the day you cancelled.

Screenshot or forward your cancellation confirmation email to a secondary email address you control, and save it with the date and method clearly labelled (e.g., "Prose iOS cancellation 15 Jan 2025").

Mistake 3: assuming cancellation is immediate

Cancellation takes effect at the end of your current billing cycle, not immediately. If your billing date is the 20th of each month and you cancel on the 10th, you will be charged once more on the 20th for that final month.

Review your subscription details to identify your exact billing date before cancelling, so you understand when the charges will stop.

Mistake 4: not checking your bank statement after cancellation

Even well-intentioned companies sometimes fail to cancel subscriptions due to system errors, processing delays, or backend glitches. If you do not verify your bank statement 7 to 10 days after cancellation, you may miss unauthorised charges until months later.

Set a phone reminder for one week after your cancellation date to check your statement. If a charge appears after cancellation, contact Tocancel for guidance on how to dispute it with your bank or credit card provider.

What happens after you cancel Prose

Cancellation is not the end of the process; what you do after matters for your protection and peace of mind.

Immediately after cancellation (within 24 hours)

Once you receive your cancellation confirmation email, take these steps:

• Forward the confirmation email to a personal email address for safekeeping.
• Screenshot the confirmation page or email and save it to your phone and computer.
• Note the cancellation date, your subscription ID (if provided), and the amount of your final charge in a document.
• Log back into the app store or website and verify that your subscription status now shows "cancelled" or "inactive".

This creates a complete record of your cancellation request and gives you multiple copies of proof if you need to defend your position later.

One week after cancellation

Check your bank account or credit card statement to confirm that no new charges have appeared. If you see an unexpected charge, contact your bank immediately and provide your cancellation confirmation email as evidence of your request.

Tocancel has helped thousands of consumers recover unauthorised charges by acting quickly with clear documentation. The sooner you report the charge, the faster your bank can reverse it.

One month after cancellation

Perform a final check of your payment method to ensure no further charges are pending. If everything is clear, you can consider the cancellation complete.

Keep your cancellation confirmation emails and screenshots archived for at least 12 months. Some disputes take time to surface, and you will want proof readily available if Prose or your bank later questions whether you actually cancelled.

If Prose refuses to cancel or continues to charge you

If you have requested cancellation and Prose refuses, fails to process your request, or continues to charge you after cancellation, you have legal escalation options.

Escalation step 1: formal written notice to Prose

Send a formal cancellation and refund demand letter to Prose Technologies India Private Limited. Use this address for registered mail:

Prose Technologies India Private Limited
[Official registered corporate headquarters address as per Indian corporate registry]

Your letter should state:

• Your full name, account email, and subscription ID.
• The date you requested cancellation and the method used (app store, website, etc.).
• A clear statement that you withdraw consent for any further billing.
• The date of any unauthorised charges and the amounts.
• A request for cancellation confirmation and refund within 7 days of receiving your letter.
• A statement that if Prose does not comply, you will escalate to the Consumer Disputes Redressal Commission and your bank.

Send this letter via registered post so you have proof of delivery. Tocancel advises keeping the postal receipt and a copy of the letter in your records.

Escalation step 2: complaint to the consumer disputes redressal commission

If Prose fails to respond or refuses to cancel within 7 days of receiving your formal notice, you can file a formal complaint with your state's Consumer Disputes Redressal Commission (CDRC) under the Consumer Protection Act, 2019.

Your complaint should include:

• Details of your subscription and cancellation request.
• Copies of all cancellation confirmation emails and screenshots.
• Your formal notice letter to Prose and proof of delivery.
• Bank or credit card statements showing unauthorised charges.
• A calculation of the total amount owed to you, including refunds and any interest on delayed refunds.

The CDRC can order Prose to refund your money, pay penalties for non-compliance, and compensate you for inconvenience or loss. Most complaints are resolved within 60 to 90 days.

Escalation step 3: chargeback with your bank

While pursuing a CDRC complaint, you can also contact your bank or credit card provider and request a chargeback for any charges made after your cancellation date. Provide your cancellation confirmation email and formal notice letter as evidence that you did not authorise the charges.

Your bank can reverse unauthorised charges within 30 to 60 days, and the funds will be returned to your account while the dispute is investigated.

Tocancel recommends pursuing both the CDRC complaint and the bank chargeback simultaneously, as they operate on different timelines and provide redundant protection.

Comparing cancellation across platforms: summary table

Different cancellation methods have different timelines and confirmation processes. This table compares them side by side.

The iOS and Google Play methods are fastest because app stores process cancellations automatically. The Prose website method is nearly as fast if you can locate the cancellation button. Email support is slowest and should be a backup option only.

Contact information and official address for Prose

If you need to contact Prose directly or send formal correspondence, use this information.

Official registered address

For formal written cancellation requests, legal notices, or complaints, send correspondence to:

Prose Technologies India Private Limited
[Registered corporate headquarters address as per Indian corporate registry]

Always use registered mail when sending formal notices so you have proof of delivery. Keep your postal receipt and a copy of your letter in your cancellation file.

Online contact methods

For faster responses, use these digital contact options:

• In-app chat: Open the Prose app and use the chat feature (typically found in Account or Help sections).
• Website contact form: Visit prose.com and use the Contact Us or Support form.
• Email: Send cancellation requests to customer support (check the Prose website or your past emails for the official support address).

Always include your account email, subscription ID, and a clear statement of your request in any written communication.

Your cancellation checklist

Use this checklist to ensure you have covered all essential steps before and after cancelling Prose.

• Identify your subscription type: iOS App Store, Google Play, or Prose website.
• Locate your exact billing date so you know when your final charge will appear.
• Complete cancellation using the correct method for your subscription type.
• Save and screenshot your cancellation confirmation email or page immediately.
• Forward your confirmation email to a secondary personal email address.
• Log back into your app store or Prose account and verify the subscription now shows "cancelled".
• Set a calendar reminder for 7 days after cancellation to check your bank statement.
• On day 7, verify that no unexpected charges have appeared on your payment method.
• Check your statement again on day 30 and day 90 to ensure no delayed charges surface.
• Retain all cancellation confirmation emails and screenshots for at least 12 months.
• If a charge appears after cancellation, contact your bank immediately with your confirmation email attached.

Final steps and why tocancel exists

Cancelling a subscription should be straightforward, but companies often make it deliberately difficult to protect recurring revenue. You have every right to cancel, and Indian consumer law is squarely on your side.

Whether Prose has served you well or disappointed you, your decision to cancel deserves clear guidance and confidence. At Tocancel, we have helped thousands of consumers navigate subscription cancellations across platforms, understand their consumer rights, and recover money from companies that refused to honor cancellation requests.

Follow the steps in this guide, save all confirmation emails, monitor your bank statement, and escalate to the Consumer Disputes Redressal Commission if Prose refuses to cancel or continues to charge you. Your consumer rights under the Consumer Protection Act, 2019 are real, enforceable, and backed by the authority of the law.

Tocancel is here to empower you to take control of your subscriptions and spending. If you encounter any issues cancelling Prose or face unauthorized charges after cancellation, return to Tocancel for detailed escalation guidance or consult your state's consumer protection authority.