Cancel Tier: Step-by-Step Guide

How to cancel Tier and recover your prepaid balance in india

Why you might want to cancel Tier

Tier is a micromobility platform that lets you rent electric scooters through a mobile app across Indian cities. You can pay per ride or purchase subscription plans and prepaid packages for regular commuting. The entire service runs through the Tier app, which connects to your payment methods and wallet.

You may decide to cancel Tier for practical reasons: you have moved to an area where Tier does not operate, you have found a cheaper transport alternative, or you simply do not use the service enough to justify ongoing costs. Whatever your reason, cancelling promptly protects you from unwanted charges and helps you recover unused balance under India's consumer protection framework. Tocancel is here to guide you through the cancellation process with clarity and confidence.

How Tier works in india

Tier functions as an app-based micromobility service. You download the Tier app, create an account, and manage your subscription or prepaid package through the in-app wallet. When you subscribe or purchase a prepaid package, Tier charges your linked payment method directly through the app. Some users purchase through Apple App Store or Google Play, which routes the transaction through those app store platforms instead of the Tier app directly.

Understanding where your subscription originates matters because it determines how you cancel and claim refunds. If you bought through the Tier app wallet, you cancel within the app. If you subscribed via Apple App Store or Google Play, you must cancel through that store's subscription management system.

The cost of delaying cancellation

The longer you wait, the closer you move past the critical 14-day cooling-off period that Indian consumer law guarantees you. Within those 14 days, you can cancel most prepaid packages and request a full refund if you have not used the service. After day 14, your refund rights become much more limited. Acting within that window gives you maximum legal protection and financial recovery.

Your legal rights when you cancel Tier in india

India's Consumer Protection Act, 2019, gives you specific rights when you cancel digital services like Tier, and understanding these rights empowers you to act with confidence.

The 14-day right of withdrawal under consumer law

You have 14 calendar days from the date you purchase a prepaid package to change your mind and request a full refund. This cooling-off period applies to prepaid packages bought directly in the Tier app and is your automatic legal right. Tier does not need to approve your reason; the Consumer Protection Act, 2019 grants you this right unconditionally. You simply need to notify Tier clearly in writing within those 14 days.

If you have not used any of the prepaid balance during those 14 days, Tier must refund the full amount to your original payment method. Even if you have made a small purchase, Tier can only deduct the cost of rides actually taken, not penalty fees or non-refundable portions.

Your legal position: You have the automatic right to cancel and recover your money within 14 days of purchase, no questions asked.

Refunds for purchases made through app stores

If you bought your Tier subscription through Apple App Store or Google Play, India's consumer law still applies, but the app store's refund policy may offer additional protections. Apple and Google typically allow refunds within 14 to 15 days for app subscriptions. Tocancel recommends checking the specific app store's policy alongside Tier's terms to understand which refund window applies to your purchase.

If the app store grants a refund but Tier refuses to honour the cancellation, you can escalate to the Central Consumer Protection Authority (CCPA) in India, which enforces the Consumer Protection Act, 2019.

Transparency requirements Tier must meet

By law, Tier must clearly disclose the subscription price, billing cycle, how you cancel, and refund terms before you purchase. If that information is unclear, hidden in fine print, or buried deep in the app settings, that is a violation of consumer protection rules. If Tier fails to provide transparent terms upfront, you may have grounds to request a refund even after the 14-day window has passed.

Document any evidence of unclear terms or misleading information, as this strengthens your case if you need to escalate a dispute.

How to cancel Tier step by step

Your cancellation method depends on whether you subscribed through the Tier app directly or through an app store, and Tocancel walks you through both paths with clarity.

Cancelling a Tier subscription within the app

If you subscribed through the Tier app wallet, follow these steps to cancel your subscription and request a refund:

1. Open the Tier app on your phone and log in to your account.
2. Tap the profile or menu icon (usually in the bottom right or top left corner of the app).
3. Select "Subscriptions," "Billing," or "Payment Settings" (the exact label depends on your app version).
4. Find your active subscription or prepaid package and tap on it.
   • Look for a button that says "Cancel Subscription," "Cancel Package," or "Manage Subscription."
5. Review the cancellation terms and confirm that you understand your refund eligibility.
   • If you are within 14 days of purchase and have not used the balance, you are entitled to a full refund.
6. Tap "Confirm Cancellation" or "Cancel Now" and wait for a confirmation message on screen and in your email.
7. Take a screenshot of the confirmation and note the cancellation date for your records.

Once you cancel, Tier should process your refund to your original payment method within 5 to 7 business days. If your refund does not arrive within that timeframe, contact Tier support with your cancellation confirmation and ask for a status update.

Cancelling through apple app store or google play

If you subscribed to Tier through an app store rather than the Tier app directly, you must cancel through that store's subscription system:

For apple app store subscribers

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions."
4. Find the Tier subscription in the list and tap on it.
5. Tap "Cancel Subscription."
   • Apple will ask you to confirm and may offer a discount to keep the subscription; ignore this and proceed with cancellation.
6. Confirm the cancellation and take a screenshot of the confirmation screen.
7. Request a refund by selecting "Report a Problem" on the same Tier subscription page if you are within 14 days of purchase and want to recover your money.

For google play subscribers

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Select "Manage Your Google Play Account" and then go to the "Payments and subscriptions" tab.
4. Tap "Subscriptions."
5. Find the Tier subscription and tap on it.
6. Select "Cancel Subscription."
   • Google will confirm the cancellation date (usually the end of your current billing cycle).
7. If you are within the refund window, request a refund by selecting "Report a Problem" next to the Tier subscription on the same page.

Both Apple and Google process refunds within 5 to 10 business days if approved. If either app store declines your refund request, escalate by filing a complaint with Tocancel, which will help you document your case for further action.

Timeline and refund expectations

Understanding the refund process and timelines helps you track your money and know when to follow up if something goes wrong.

The 14-day cancellation window

Your 14-day clock starts on the date Tier charged your payment method for the subscription or prepaid package. This is not 14 days from when you first downloaded the app, but from when you made the actual purchase. Check your email or app transaction history to confirm the exact purchase date, as this is the anchor point for your cooling-off period.

If you purchase on a Monday, your 14-day window ends at the end of day Sunday two weeks later. Acting on day 13 is safe; waiting until day 15 puts you at risk of losing the automatic refund right.

Refund processing timelines

Digital wallets and UPI often process refunds faster than traditional bank cards because the money stays within a digital system. If you paid via UPI or a digital wallet, expect your refund within 1 to 3 business days. If you paid by debit or credit card, your bank may take an additional 2 to 5 days to deposit the refund into your account.

What to do after you cancel Tier

Cancellation is not the end of the process; there are important steps you should take to protect yourself and ensure your refund arrives safely.

Document your cancellation immediately

Within minutes of cancelling, take screenshots of the cancellation confirmation screen, the email confirmation Tier sends you, and the exact date and time shown on your app or email. Save these screenshots to your phone or computer with a clear file name like "Tier_Cancellation_23Nov2024." This documentation is your proof if you later need to dispute a refund delay or escalate to consumer authorities.

Also note down the last four digits of the payment method you used to subscribe. This helps you track the refund to the correct card or account if you have multiple payment methods.

Monitor your refund status

After you cancel, log into your Tier app or app store account every 2 to 3 days to check for refund notifications. Most platforms send an email notification when a refund is processed, but do not rely on email alone. Check your bank account or digital wallet directly to see if the refund has arrived. If you used a credit card, the refund may appear as a credit on your next statement rather than an immediate deposit.

Set a phone reminder for day 7 after cancellation as a checkpoint to verify the refund has been processed.

What to do if the refund does not arrive

If 10 business days have passed since you cancelled and your refund has not arrived, contact Tier support immediately. Use the in-app support chat or email support with your cancellation confirmation and transaction ID. State clearly: "I cancelled my Tier subscription on [date] and have not received my refund. Please process this immediately." Include your screenshots as attachments.

If Tier support does not respond within 3 business days or refuses to process the refund, file a complaint with the Central Consumer Protection Authority (CCPA) in India or your state's consumer protection commission. Tocancel can help you draft this complaint with evidence of your cancellation and the refund delay.

Common mistakes people make when cancelling Tier

Many consumers accidentally forfeit refunds or extend their cancellation process unnecessarily. Being aware of these pitfalls keeps your cancellation on track.

Mistaking the purchase date for the download date

Your 14-day cooling-off period starts on the date you paid for the subscription or prepaid package, not the date you downloaded the Tier app. If you downloaded the app on 1 November but made your first purchase on 10 November, your clock starts on 10 November. Check your transaction history or email receipts to confirm the exact purchase date, as this is the only date that matters legally.

Using the service after deciding to cancel

Once you have decided to cancel and claim a refund, avoid taking any rides or using the prepaid balance. If you complete even a small ride after initiating cancellation, Tier can argue that you have used the service and deduct that cost from your refund. Wait until you receive the full refund confirmation before using your balance again, or accept that used rides will reduce your refund amount.

Cancelling through the wrong channel

If you subscribed through Google Play, cancelling through the Tier app alone does not stop the app store from charging you again at your next billing cycle. You must cancel through Google Play itself. Similarly, if you subscribed through Apple App Store, the Tier app cancellation may not work. Always cancel through the platform where you originally subscribed.

Not following up on missing refunds

Assuming your refund will arrive automatically can leave you out of pocket. Banks and app stores sometimes delay refunds or route them incorrectly. Check your refund status 7 days after cancellation and escalate immediately if it has not arrived. Waiting passively beyond the 14-day cancellation window weakens your legal position, so act quickly if there is a delay.

Pricing and refund eligibility comparison

Understanding Tier's typical pricing structure helps you estimate your refund amount and decide whether cancellation makes sense for your budget.

Prepaid packages offer the best value if you use them regularly, but monthly subscriptions give you more flexibility to cancel. If you are unsure whether you will use Tier long-term, a monthly subscription is safer because you can cancel within 14 days for a full refund if you change your mind.

Key checklist for cancelling Tier

Use this checklist to ensure you handle your cancellation correctly and do not miss any critical steps.

• Note the exact date you purchased your Tier subscription or prepaid package
• Confirm you are still within the 14-day cancellation window
• Identify whether you subscribed through the Tier app, Apple App Store, or Google Play
• Log into the correct platform (app or app store) where you subscribed
• Find and open your subscription settings and select cancel
• Review the cancellation terms and confirm you understand your refund eligibility
• Tap confirm and take a screenshot of the on-screen confirmation message
• Save the confirmation email Tier sends you
• Note the refund processing timeline (typically 5-10 business days)
• Check your bank account or digital wallet every 2 to 3 days for the refund
• If no refund arrives after 10 business days, contact Tier support with your confirmation
• If Tier does not respond within 3 days, file a complaint with your state consumer protection authority

When to escalate beyond Tier

If Tier refuses to process your refund, ignores your cancellation request, or provides unclear refund terms, you have consumer protection options that give you real leverage.

File a complaint with the central consumer protection authority

India's Central Consumer Protection Authority (CCPA), established under the Consumer Protection Act, 2019, handles unfair trade practices and service deficiencies by large platforms and app-based services. If Tier fails to refund you within the legal window or breaches its transparency obligations, you can file a formal complaint with the CCPA. The complaint is free and can result in Tier being ordered to pay your refund plus compensation for the inconvenience.

To file a complaint, visit the CCPA website, provide your cancellation evidence, and explain how Tier has violated your rights under the Consumer Protection Act, 2019. Include screenshots of the subscription, cancellation confirmation, and any email correspondence with Tier support.

Contact your state consumer commission

Your state's consumer protection commission handles local complaints and can order Tier to refund you if the service has wrongfully retained your money. The filing fee is minimal (often INR 100-500 for amounts under INR 1 lakh), and the process is designed for ordinary consumers. You do not need a lawyer to file a complaint.

Escalate through your bank or payment provider

If you paid with a debit or credit card, contact your bank's dispute resolution team and file a chargeback or reversal claim if Tier has not refunded you within 10 business days. Digital wallet providers like PayTM, PhonePe, and Google Pay also have dispute resolution processes you can use. Provide your cancellation confirmation and evidence of the refund delay.

Tocancel recommends keeping all screenshots and email correspondence in one folder so you can produce evidence quickly if you need to escalate.

How tocancel helps you stay protected

Cancelling a service should not be complicated or frightening. Tocancel has helped thousands of consumers cancel subscriptions, recover prepaid balances, and stand up to companies that try to hide their cancellation policies. Tocancel provides clear, step-by-step guides tailored to each service, explains your rights under Indian consumer law, and gives you the confidence to act.

Whether you are cancelling Tier, another app-based service, or a subscription you no longer need, Tocancel walks you through the process with clarity and empowers you to recover your money. Your rights are real, and Tocancel ensures you know how to use them.

Contact information for Tier and escalation

If you need to contact Tier for support regarding your cancellation or refund, use the in-app support chat (tap the menu icon and select "Help" or "Support"). This creates a documented record of your request.

For formal complaints or escalation, Tier Mobility's primary corporate office in India can be reached through the official contact information listed in the Tier app's settings or terms of service. Check the "About" or "Company Information" section for the registered office address.

If Tier does not respond to your support request within 5 business days, file a complaint with the Central Consumer Protection Authority or your state's consumer commission. Tocancel recommends keeping your cancellation confirmation, screenshots, and all email correspondence in a single document so you are prepared to escalate if necessary.

Your right to cancel and recover your money is protected by Indian law. Act within 14 days, document everything, and do not hesitate to escalate if Tier does not honour your refund. Tocancel is here to support your journey toward a hassle-free cancellation.