Cancel Eros Now: Step-by-Step Guide

How to cancel Eros Now in india and reclaim your streaming money

Why you might cancel Eros Now and what you should know first

Eros Now is India's largest Bollywood streaming platform, delivering unlimited access to Hindi films, regional cinema, exclusive TV shows and original series across web browsers, iOS, Android apps and carrier partnerships. You subscribe to stay entertained, but circumstances change: perhaps you've exhausted the content library, found a competing platform that resonates more, or simply decided to trim your monthly expenses.

Whatever your reason for cancellation, you have clear consumer rights in India. This guide walks you through every method to cancel Eros Now, explains what you're entitled to under the Consumer Protection Act, and helps you avoid common traps that cost readers money. Tocancel is here to empower you with the knowledge and confidence to exit your subscription on your terms.

What Eros Now delivers

The platform offers HD and 4K streaming (depending on your plan tier), ad-free playback, offline downloads and subtitles across multiple Indian languages. You can watch on multiple devices simultaneously using the same account, making it flexible for families and households. Content includes Bollywood blockbusters, regional films, curated TV series and exclusive original productions.

When cancellation is the right choice

You should cancel if you've exhausted the content you wanted to watch, prefer another streaming service, want to reduce subscription costs, or simply no longer use the platform regularly. Tocancel recommends reviewing your actual viewing habits before you commit to any long-term plan, so you avoid the frustration of cancellation penalties later.

Eros Now subscription plans and pricing in india

Understanding what you're paying helps you decide whether cancellation saves you money and whether any refund is owed.

Annual plans offer the lowest per-month cost, but they lock you into a longer commitment. If you're uncertain about your long-term viewing habits, the monthly plan (₹49 for Premium, ₹99 for Premium Plus) gives you the flexibility to cancel without financial penalty.

How to cancel Eros Now depending on where you subscribed

Your cancellation method depends on whether you purchased directly from Eros Now, through a third-party app store, or via a carrier partnership. Follow the steps that match your subscription source.

Cancel Eros Now on the website

If you subscribed directly through erosnow.com using your email and debit or credit card, use these steps to cancel your account.

1. Visit erosnow.com and log in with your registered email address and password.
   • If you cannot remember your password, click "Forgot password?" and follow the email recovery link.
2. Click your profile icon (usually top right corner) and select Account Settings or My Account.
   • Some versions show this under a menu icon or Settings option.
3. Navigate to the Subscription, Plans or Billing section.
   • This tab displays your current active plan and its renewal date.
4. Locate your active subscription and click Cancel Subscription, Manage Plan or Cancel Renewal.
   • Do not simply stop watching or delete the app - this does not cancel your subscription or stop charges.
5. Read the cancellation notice, which explains your access end date and any refund eligibility.
   • Screenshot or note this date for your records.
6. Confirm your cancellation by clicking the final confirmation button.
   • You should receive a confirmation email within minutes.

After you confirm, your account remains active until the end of your current billing cycle, and you can still watch content until that date. Your payment method is removed, and no further charges will be applied.

Cancel Eros Now on iOS (Apple app store)

If you subscribed through the Eros Now app on an iPhone or iPad using Apple ID, follow these steps to cancel your in-app subscription.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Eros Now app itself.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile.
3. Select Subscriptions.
   • This shows all active subscriptions linked to your Apple ID.
4. Find Eros Now in the list and tap it.
   • If you do not see it, your subscription may have already ended or was purchased elsewhere.
5. Tap Cancel Subscription or the red X icon.
   • Apple will ask you to confirm and may offer a retention discount - decline this if you want to cancel.
6. Confirm your cancellation.
   • You receive a confirmation from Apple within minutes.

Your access continues until the end of your current billing cycle. Apple handles the refund process, not Eros Now, so check your Apple ID transaction history if you are owed a pro-rata refund for unused days.

Cancel Eros Now on android (Google play store)

If you subscribed through the Eros Now app on an Android phone or tablet using Google Play, follow these steps to cancel.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Subscriptions or Manage subscriptions.
   • This displays all active subscriptions on your Google account.
3. Find Eros Now and tap it.
   • If you cannot find it, your subscription may have already ended or was purchased directly from Eros Now instead.
4. Tap Cancel subscription.
   • Google Play may display a confirmation screen with next billing date.
5. Confirm your cancellation by tapping the final confirmation button.
   • You receive a confirmation email from Google Play within minutes.

Your access continues until your current billing cycle ends. Google Play processes refunds automatically if you cancel within 48 hours of purchase, or manually if you contact Google Play support for a pro-rata refund.

Cancel Eros Now via carrier partnerships

If you subscribed to Eros Now as part of a telecom bundle (Airtel, Jio, VI or other carriers), you must cancel through your carrier's app or customer service.

1. Open your carrier's app (Airtel, Jio, VI) or visit their website.
   • Log in with your registered mobile number and OTP.
2. Navigate to Subscriptions, Add-ons or Manage Services.
   • The exact label depends on your carrier.
3. Find Eros Now in your active add-ons and select Remove, Cancel or Unsubscribe.
   • Some carriers require you to call customer service to confirm.
4. Confirm the cancellation and note any refund or credit applied to your account.
   • Carriers often credit the remaining balance back to your phone account instead of refunding your payment method.

Carrier-bundled subscriptions often have different cancellation and refund rules than direct purchases, so contact your carrier's customer service if the steps above do not work for your plan.

What to do immediately after you cancel

Cancellation is not the end of the process - taking these actions protects you from accidental re-charges and ensures you receive any refund owed.

Verify your cancellation was processed

Check your email for a cancellation confirmation message from Eros Now, Apple, Google Play or your carrier within 24 hours. If you do not receive a confirmation, log back into your account and check the subscription status to confirm it shows as "cancelled" or "pending cancellation".

Note your access end date

Your cancellation notice will state the exact date and time your access ends. Write this down or screenshot it - this date matters if you need to claim a refund for unused days.

Remove your payment method

If you cancelled through the Eros Now website, delete your saved payment card or bank account details from your account profile to prevent accidental re-subscription. If you cancelled through Apple, Google or your carrier, that process is handled on their platform.

Check for unexpected charges

Monitor your bank account or credit card statement for 5 to 10 business days after your cancellation. If a new charge appears on the renewal date, contact Eros Now support or your payment provider immediately to report the unauthorized charge and request a refund.

Understanding your refund rights and what you are entitled to

Your legal position under India's Consumer Protection Act (2019) is clear: if you cancel mid-billing cycle, you may be entitled to a pro-rata refund for the unused portion of your subscription.

When you qualify for a refund

You are eligible for a refund if you cancel before your current billing cycle ends. For example, if you paid ₹399 for an annual plan on January 1st and cancel on January 31st (after using only 30 days), you are entitled to a refund for the remaining 335 days of service (calculated as ₹399 ÷ 365 days × 335 unused days).

Monthly subscriptions are less favorable for refunds - many platforms do not refund cancellations during an active monthly cycle unless you cancel within 48 hours of purchase.

How to claim your refund

If Eros Now does not automatically refund you, submit a formal refund request by emailing their support team with the following information:

• Your Eros Now account email address and user ID
• The plan name and amount you paid (e.g., "Premium Annual ₹399")
• The purchase date and cancellation date
• Your payment method (card last 4 digits or UPI ID)
• A calculation of the pro-rata refund you believe you are owed

Keep a copy of this email and the confirmation number provided by support. Allow 10 to 15 business days for the refund to appear in your bank account.

If Eros Now refuses your refund claim

If Eros Now denies your refund request without justification, you can escalate your complaint to the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Disputes Redressal Commission (SCDRC). Tocancel recommends filing a formal complaint if the amount exceeds ₹1 lakh, as the NCDRC can order compensation and penalize the company.

For refunds under ₹1 lakh, contact your state's District Consumer Disputes Redressal Commission (DCDRC). You do not need a lawyer to file - you can submit your claim in writing with copies of your purchase receipt, cancellation confirmation and refund denial email.

Your consumer rights under the consumer protection act (2019)

India's Consumer Protection Act protects you against unfair terms, hidden charges and service failures. Your key rights are straightforward.

Right to transparency

Eros Now must display all subscription terms, pricing, auto-renewal dates and cancellation methods clearly before you purchase. If these terms are buried in fine print or misleading, that is a violation of your consumer rights and can be reported to the NCDRC.

Right to cancel without penalty

You have the right to cancel your subscription at any time. Eros Now cannot impose cancellation fees, lock-in periods or other penalties for exercising this right. If the platform claims you cannot cancel outside a "contract period", that term is likely unenforceable under Indian consumer law.

Right to a refund for unused service

If you cancel mid-cycle, you are entitled to a pro-rata refund unless you purchased the subscription during a promotional trial period with explicit no-refund terms. Tocancel emphasizes that automatic renewal subscriptions are particularly protected - the law requires explicit consent before each renewal charge.

Right to lodge a complaint

If Eros Now violates these rights, you can file a complaint with your state's District Consumer Disputes Redressal Commission at no cost. The DCDRC can award compensation, order refunds and impose penalties on the company. Your legal position is strong if you document everything in writing.

Common mistakes that cost you money when cancelling

Cancellation sounds simple, but small errors can trap you into months of unwanted charges and leave you fighting for refunds.

Mistake 1: deleting the app without cancelling the subscription

This is the costliest error. Uninstalling the Eros Now app does not cancel your subscription or stop charges - your account remains active on Eros Now's servers, and your renewal charges continue as scheduled. You only stop receiving notifications about charges. Always cancel through your account settings or app store before you delete anything.

Mistake 2: cancelling during a promotional trial and losing your refund window

Some Eros Now offers include free trials (e.g., "First month free"). If you cancel after the trial ends without understanding the auto-renewal terms, you forfeit the right to a refund for the subsequent paid month. Read all trial terms carefully, and set a phone reminder to cancel before the trial period ends if you do not want to continue.

Mistake 3: cancelling through the wrong channel

If you subscribed through Google Play but try to cancel via the website, the cancellation may not process correctly. Always cancel through the same channel (app store, website or carrier) where you purchased. If you are unsure, log into the Eros Now website, Apple Settings, Google Play and your carrier app to check which shows your subscription as active.

Mistake 4: ignoring the confirmation email

After you submit your cancellation, Eros Now or your app store sends a confirmation email within minutes. If you do not receive one within 24 hours, your cancellation may not have processed. Check your spam folder or log back into your account to verify the subscription status.

Mistake 5: not requesting a pro-rata refund in writing

Eros Now does not automatically refund unused days on annual or quarterly plans. You must submit a written refund request with your cancellation confirmation and a calculation of the unused portion. Without this, you lose the refund entirely. Tocancel strongly recommends sending this request within 7 days of cancellation while the transaction is fresh in the company's system.

Timeline and charges: what happens after you cancel

Understanding the cancellation timeline prevents confusion about when your access ends and when charges stop.

Mark your calendar with the renewal date shown in your cancellation email. If a charge appears on that date after you cancelled, contact your bank or payment provider immediately to dispute the transaction and request a refund.

How tocancel helps you cancel with confidence

Cancelling a streaming subscription sounds straightforward, but hidden auto-renewal terms, confusing payment flows and carrier partnerships can turn cancellation into a frustrating, expensive process. Tocancel has helped thousands of Indian consumers navigate cancellation across dozens of platforms, claim refunds they were owed and understand their consumer rights when companies resist.

Whether you are cancelling Eros Now on the website, via Apple or Google, or through a carrier, Tocancel provides step-by-step guidance tailored to your situation. If Eros Now denies your refund claim, Tocancel shows you how to escalate to the Consumer Disputes Redressal Commission. Our mission is to empower you to cancel on your terms, not the company's.

Visit Tocancel.com today to review your specific cancellation scenario, download a refund claim template, and access consumer rights resources for India. Tocancel is your advocate when companies make cancellation difficult.

Contact information and escalation addresses

If you need to contact Eros Now directly or file a formal complaint, use the following details.

Eros Now customer support

Email: [email protected]

Website: erosnow.com/support or erosnow.com/contact

Registered office: Eros International Media Limited, Subhash Chandra Bose Road, Mumbai, Maharashtra 400025, India

Consumer complaint escalation (India)

If Eros Now refuses to honour your cancellation or refund rights, file a formal complaint with your state's District Consumer Disputes Redressal Commission. You can also contact the National Consumer Disputes Redressal Commission (NCDRC) if your claim exceeds ₹1 lakh. These bodies are free to approach and do not require a lawyer.

Tocancel recommends sending a formal notice to Eros Now's registered address via registered post before filing a DCDRC complaint - this demonstrates good faith and often encourages faster resolution. Keep copies of all correspondence for your records.