Cancel Voot: The Right Way

How to cancel Voot and stop unwanted subscription charges in india

Why you should cancel Voot now and what you need to know

Voot, the streaming service owned by Viacom18 Media, merged into JioCinema in August 2023. This means Voot no longer exists as a standalone service, yet many subscribers still see charges on their bank statements. If you're paying for Voot, you're either dealing with a legacy subscription that should have been cancelled or a billing error that demands your immediate attention.

Understanding your cancellation rights empowers you to act fast. Whether you subscribed through Apple's App Store, Google Play, or directly via Voot's website, your cancellation path depends on your payment method. Tocancel helps thousands of Indian consumers navigate subscription cancellations each month, and we're here to guide you through this exact situation with clarity and confidence.

The service closure and what it means for you

Voot's closure in August 2023 created a straightforward situation: if Voot is still charging you, that charge should not be there. The service no longer exists, which means your subscription is either a phantom charge, a billing system error, or a legacy subscription still active in your payment provider's records. This context matters because it changes how aggressively you can dispute the charge with your bank or payment provider.

Your legal position is strong here. Under India's Consumer Protection Act, 2019, you have the right to cancel any service at will, and you have the right to demand a refund for services you did not receive. Since Voot ceased operations, you received no service after August 2023, making any charge after that date potentially recoverable.

Why cancellation timing and payment method matter

Voot's standard subscription policy did not issue pro-rata refunds for unused time before the service closed. However, because the service itself is now defunct, any charge after August 2023 is not a matter of policy-it's a matter of billing error recovery. Your fastest route to cancellation and refund depends entirely on whether you subscribed through an app store (Apple or Google) or directly with Voot.

Acting now prevents a cascade of unnecessary charges. Each day you delay, another charge cycle may begin, and recovery becomes harder. This is why Tocancel recommends immediate action once you spot the charge.

Voot subscription plans and pricing before closure

Below is the pricing structure that Voot charged before the service merger in August 2023; these figures help you identify and verify charges on your statement.

How to identify a Voot charge on your statement

Open your bank statement and search for transactions matching ₹99, ₹499, or ₹9,999. If you see one of these amounts, cross-check the transaction date: any Voot charge dated after August 2023 is almost certainly a billing error. Write down the exact date, amount, and transaction ID-you'll need these details when you escalate the issue with your bank or file a complaint with the relevant authority.

How to cancel Voot based on your payment method

Your cancellation route depends on how you originally subscribed; follow the steps that match your payment setup exactly.

Cancel Voot through apple's app store

If you subscribed on an iPhone or iPad, your subscription is managed by Apple, not by Voot directly. You must cancel through Apple's settings to stop future charges.

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon on your home screen (grey gear icon).
2. Tap your Apple ID name at the very top of the screen.
   • This appears above "Media and Purchases."
3. Select Subscriptions from the menu.
   • If you don't see Subscriptions, tap "iTunes and App Stores" first, then sign in with your Apple ID.
4. Tap Voot in the list of active subscriptions.
   • Scroll to find it; the list shows all your active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
   • Confirm your choice when prompted.
   • Apple will show your cancellation date (usually immediate).
6. Take a screenshot of the confirmation screen.
   • This proves to your bank that you cancelled if a charge still appears.

Once you complete these steps, your Voot subscription will not renew at your next billing date. However, if a charge already posted today, Apple may not refund it automatically-you'll need to request a refund separately (see the Refund Recovery section below).

Cancel Voot through google play store

If you subscribed on an Android phone or tablet, Google Play manages your subscription. Follow these steps to cancel on your device.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured Play Store icon on your home screen.
2. Tap your profile icon in the top right corner.
   • It appears next to the search bar.
3. Select Manage subscriptions from the menu.
   • This shows all your active subscriptions in one place.
4. Tap Voot in the list.
   • If you don't see Voot, use the search function to find it.
5. Tap Cancel subscription at the bottom of the screen.
   • Google will ask you why you're cancelling; you can skip this.
   • Confirm your choice on the next screen.
6. Screenshot the cancellation confirmation.
   • Save this as proof for dispute purposes.

Your Voot subscription will stop at your next renewal date. Any charge that already posted will not be reversed automatically by Google-you must request a refund (see below).

Cancel Voot through the website or contact viacom18

If you subscribed directly through Voot's website using a credit or debit card, contact Viacom18 Media directly to cancel. Since Voot's platform is no longer operational, this route is now the hardest, which is why acting early matters.

1. Visit the official Viacom18 Media customer support page (if still active) or search for "Voot cancellation" on Google.
   • Voot's direct cancellation portal is no longer accessible, so you may find only archived information.
2. If you find a contact form, submit your Voot account email and request cancellation immediately.
   • Be clear: "I wish to cancel my Voot Select subscription effective immediately."
   • Include your subscription amount and last payment date.
3. If no online cancellation exists, contact your bank or card issuer instead.
   • Report the charge as unauthorized or request a chargeback.
   • Provide your cancellation screenshot (from email or support system) as evidence.
4. Keep all correspondence in writing.
   • Screenshot emails, chat logs, and support responses for your records.

Because Voot no longer operates, you may find that Viacom18's support is slow or unresponsive. This is precisely when escalation to your bank becomes your strongest tool.

Recovering your refund after cancellation

Cancelling stops future charges, but it does not automatically return money you've already paid. Depending on your payment method, your refund journey differs slightly.

Refunds from apple app store

Apple rarely refunds subscriptions automatically. You must request a refund within 14 days of the charge date. Here's how:

1. Open your iPhone or iPad and go to Settings.
   • Tap your Apple ID name at the top.
2. Select Subscriptions, then tap Voot.
   • Look for a "Report an Issue" or "Contact Support" link.
3. Select Report a Problem and explain that the service is no longer available.
   • Mention that Voot merged into JioCinema in August 2023 and you received no service.
4. Apple will review your request and may refund the charge within 5-7 business days.
   • The refund returns to your original payment method.

Refunds from google play store

Google Play offers a similar process. You have 48 hours from purchase to request a refund; after that, your options narrow.

1. Open Google Play Store and tap your profile icon.
   • Select Manage subscriptions.
2. Tap Voot and select the recent charge you want to refund.
   • Google shows your transaction history here.
3. Tap Report a Problem and explain that Voot no longer operates.
   • Google may ask for more details; provide them clearly.
4. Google will process your request within 3-5 business days.
   • Refunds go back to your original payment card.

Chargebacks and bank intervention

If Apple or Google deny your refund request, escalate to your bank. You have the right to dispute any charge for a service no longer provided. Contact your bank's dispute department and request a chargeback for "service not rendered." Provide your cancellation screenshots and explain that Voot ceased operations in August 2023. Your bank will investigate and may recover the charge within 30-45 days.

This is your nuclear option-it's slow but effective. Tocancel advises using it only after app store refund requests have been denied in writing.

Your consumer rights and legal position in india

India's Consumer Protection Act, 2019 gives you clear rights in this situation.

What the law guarantees you

Under Section 2(7) of the Consumer Protection Act, 2019, a "service" must be delivered as described. Voot promised you ad-free streaming and live TV access; after August 2023, it delivered neither. This makes any charge after the closure date a violation of your consumer rights. You can file a consumer complaint with your district's Consumer Disputes Redressal Commission (CDRC) if your refund requests fail.

Additionally, the Information Technology Act, 2000 holds companies liable for unauthorized charges and failure to provide proper cancellation mechanisms. Since Voot's cancellation system is no longer functional, Viacom18 has breached this duty.

Where to escalate if cancellation and refund fail

If your bank denies your chargeback and the app stores deny your refund request, you can file a formal complaint with the National Consumer Helpline (NCH) or your state's CDRC. Here's the escalation path:

1. File a complaint with your bank's grievance officer if the chargeback is denied.
   • Write a formal email citing the Consumer Protection Act, 2019.
   • Request escalation to the Banking Ombudsman if the bank doesn't respond within 30 days.
2. Contact the National Consumer Helpline at 1800-11-4000 (toll-free in India).
   • File a complaint online at www.consumerhelpline.gov.in.
   • Provide your transaction proof, cancellation screenshots, and all correspondence with the company.
3. File a formal consumer complaint with your district CDRC.
   • This requires a legal notice to Viacom18 Media first (usually sent by a lawyer).
   • Your complaint can demand the refund plus compensation for damages and harassment.

Your legal position is strong. Tocancel recommends keeping every piece of evidence-screenshots, emails, transaction statements, and cancellation confirmations-for at least two years.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small missteps can leave you exposed to repeated charges and refund denials. Here's what you need to know to protect yourself.

Uninstalling the app instead of cancelling the subscription

Many people delete the Voot app thinking this stops charges. It does not. The subscription exists in your Apple ID or Google account, not on your phone. Deleting the app is like throwing away a bill-the charge still comes. Always cancel through your account settings, not by deleting the app.

Cancelling without taking screenshots

If Voot (or your app store) denies that you cancelled, you have no proof. Screenshot every confirmation page, every cancellation notice, and every support response. These screenshots are your lifeline if a charge still appears next month.

Assuming the service closure means automatic cancellation

You might think, "Voot closed, so my subscription must have stopped." Not true. Many subscriptions linger in payment systems even after the service ends. Your job is to manually cancel and confirm it. Tocancel has seen dozens of cases where customers were charged for months after a service closed, simply because they didn't actively cancel themselves.

Ignoring charges because "they're only ₹99"

Small charges are easy to overlook. But ₹99 multiplied by 12 months equals ₹1,188-money you didn't authorize. Every charge, no matter how small, deserves your attention and action.

What to do after you've cancelled Voot

Cancelling is only the first step. Here's what you should do in the weeks and months after to ensure no surprise charges appear.

Monitor your bank statement for 60 days

Watch your bank and credit card statements closely for the next two months after cancellation. Sometimes payment processors take time to process a cancellation in their system, causing a final charge to slip through. If you see a Voot charge after cancellation, you have clear evidence of a billing error, which strengthens any refund request.

Request a refund confirmation

Whether Apple, Google, or your bank processes the refund, ask for a written confirmation. Screenshot or save the email. This proves you requested the refund and when, which matters if the money doesn't arrive within the stated timeframe.

Follow up if money doesn't return

Refunds can take 5-30 business days depending on your bank. If 30 days have passed and money hasn't appeared, contact your bank's refund tracking team. Ask for the case reference number and expected arrival date. Escalate if you hit 45 days without resolution.

File a complaint if issues persist

If you've done everything right-cancelled, requested a refund, monitored your statement-and money still hasn't returned, file a formal complaint with the National Consumer Helpline or your state CDRC. Tocancel recommends doing this in writing, with all documentation attached, so there's an official record of your attempt to resolve this fairly.

Cancellation checklist and next steps

Use this checklist to confirm you've taken all necessary steps to cancel Voot and protect your money.

Contact information for viacom18 media and escalation

If you need to contact Viacom18 Media directly, here is their official corporate address for complaints and disputes.

Viacom18 media pvt. ltd. registered office

Viacom18 Media Pvt. Ltd.
Embassy Centre, C-32 Blocks G and H, Pandurang Budhkar Marg,
Worli, Mumbai 400025, India
Phone: +91-22-4001-2000
Email: [email protected] (may be inactive due to service closure)

Because Voot no longer operates as a standalone service, direct contact with Viacom18 may be slow. Your most effective escalation path is through your bank, Apple, or Google-they have faster dispute resolution mechanisms and greater power to compel refunds.

Banking ombudsman for payment disputes

If your bank refuses to process your chargeback or refund, you can escalate to your state's Banking Ombudsman. Visit www.rbi.org.in for the office nearest you. This is a free service provided by the Reserve Bank of India and has strong authority to compel banks to act fairly.

Take action today with tocancel

Voot has closed, yet charges may still appear on your statement. You have the right to cancel immediately and recover your money. Whether you subscribed through Apple, Google, or the Voot website, your cancellation pathway is clear-and Tocancel is here to support your confidence every step of the way.

Do not delay. Open your bank statement now, identify any Voot charges, and follow the cancellation steps that match your payment method. Screenshot every confirmation. Request your refund within 14 days if possible. Monitor your account for the next 60 days. If any charge persists, escalate to your bank or file a complaint with the National Consumer Helpline.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable under India's consumer protection laws. Your situation with Voot is recoverable. Act now, keep your evidence, and do not accept repeated charges for a service that no longer exists. Visit Tocancel.com to track your cancellation progress and access additional resources for subscription disputes in India.