Cancel ChowNow: The Right Way for Nigerians

How to cancel ChowNow in nigeria: your complete guide to account closure and refunds

What ChowNow is and why nigerians use it

ChowNow is a restaurant technology platform that enables food businesses to accept online orders directly from customers without relying on third-party delivery aggregators. If you operate a restaurant or food service in Nigeria, you may subscribe to ChowNow to manage orders, build a branded app, and process payments. If you're a diner, you've likely ordered through a restaurant's ChowNow-powered app or website.

The platform offers subscription plans tailored to restaurants of different sizes, from independent eateries to multi-location operations. Many restaurant partners in Nigeria, however, discover that ChowNow's pricing structure, feature limitations, or customer support response times don't align with their business needs, making cancellation the right choice.

Who cancels ChowNow and why

Restaurant owners and managers cancel ChowNow when they find competing platforms offer better value, experience service disruptions, face unexpected price increases, or decide to consolidate their ordering technology with another provider. Diners cancel when they no longer wish to receive app notifications or have permanently uninstalled the application.

At Tocancel, we've helped thousands of Nigerians understand their cancellation rights and navigate this process without losing money to hidden charges or unprocessed refunds. This guide equips you with the same knowledge and confidence.

The two cancellation pathways

Your cancellation route depends entirely on your role. Restaurant partners follow a formal business cancellation process requiring direct communication with ChowNow's account management team. Diners using the app follow a simpler method tied to their account settings or the app marketplace where they downloaded the application.

Understanding your consumer rights under nigerian law

As a consumer or business owner in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which guarantees your right to cancel services, demand refunds for defective goods, and expect transparent pricing from service providers.

Your right to cancel without unreasonable penalties

The FCCPA grants you the right to cancel subscriptions without excessive penalties, especially if ChowNow has misrepresented its features, failed to deliver promised services, or charged you without explicit written consent. If ChowNow offers a trial period and automatically converts you to a paid plan, Nigerian consumer law requires the company to obtain your documented consent first.

Your legal position is straightforward: you can cancel at any time if ChowNow breaches its contractual obligations. If ChowNow refuses to honour your cancellation request or declines to process a refund you are entitled to, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), which is the enforcement authority that can compel the company to act.

Refund entitlements and hardware returns

If you subscribed to ChowNow and paid for services you did not receive, you are entitled to a refund for that unused portion. If you purchased ChowNow hardware-point-of-sale terminals, receipt printers, or other devices-that arrived damaged or failed within 14 days, Nigerian consumer law entitles you to return the items and receive a full refund.

ChowNow may require you to return all hardware within 30 days of cancellation, and this is a reasonable request. However, they must refund you within 14 to 21 days after they inspect and confirm the returned items are in acceptable condition. Document your return shipment with a tracking number so you have proof of delivery.

ChowNow pricing plans and what they cost in nigeria

Understanding what you pay each month helps you verify whether any refunds or prorations apply when you cancel.

Current ChowNow subscription plans in nigerian naira

Exact naira pricing is not published on ChowNow's Nigeria-facing pages. The table below shows approximate converted figures based on USD plans and current exchange rates. Your actual invoice will reflect real-time rates and any applicable local taxes.

These figures are approximate and based on 2024 USD-to-NGN conversion rates. Your final bill will vary based on your chosen plan, order processing volume, and any custom features you add. Request an itemized invoice from ChowNow before you decide to cancel so you understand exactly what charges apply to your account.

Should you cancel ChowNow

Before you cancel, consider whether the issues you face can be resolved by switching plans or negotiating with ChowNow's support team.

Reasons to keep ChowNow

You should keep your ChowNow subscription if the platform successfully processes orders, your customer satisfaction scores are high, the monthly cost fits your budget, and you have not experienced repeated billing errors or service outages. If ChowNow's support team responds promptly and resolves issues within 48 hours, that is a strong signal that the relationship is working for your business.

Reasons to cancel ChowNow

Cancel ChowNow if you have experienced multiple service outages that cost you orders, if the platform charges you for features you do not use, if a competing platform offers significantly lower fees, or if customer support has ignored your complaints for more than 7 days. Cancel also if you discover ChowNow charged you without your authorization or if the company increased your fees without giving you 30 days' notice in writing.

At Tocancel, we recommend you cancel immediately if you find a platform that meets your needs at a lower total cost (subscription plus processing fees combined). The difference over 12 months can save your restaurant thousands of naira.

How to cancel ChowNow: step-by-step for restaurant partners

Restaurant account holders follow this process to close their ChowNow business subscription in Nigeria.

Method 1: cancel through your ChowNow account dashboard

1. Log in to your ChowNow account using your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the email reset link.
2. Navigate to Settings or Account Management (usually found in the top menu or sidebar).
   • Look for sections labeled "Subscription," "Billing," or "Account Status."
3. Find the option to "Pause," "Downgrade," or "Cancel Subscription."
   • ChowNow may offer you a pause option (typically 30-60 days) before permanent cancellation. Decide whether you want to pause or cancel completely.
4. Select "Cancel Subscription" and confirm your choice.
   • ChowNow will likely ask you to state your reason for cancellation. Be honest but brief-for example, "Switching to a competing platform" or "Cost no longer fits our budget."
5. Review the cancellation terms and any final charges.
   • Check whether you owe any outstanding invoices or setup fees that cannot be refunded.
6. Confirm the cancellation and take a screenshot of the confirmation page.
   • Save this screenshot as your proof of cancellation request.

Method 2: cancel by contacting ChowNow customer support

1. Gather your account details: your restaurant name, account email address, and invoice/reference number (found on your latest bill).
   • Having this information speeds up the cancellation process and prevents delays.
2. Visit the ChowNow website and locate the contact or support page.
   • Look for a "Contact Us" link, email address, or live chat option.
   • If you cannot find direct contact details for Nigeria, use the US corporate address provided at the end of this guide and specify your location in your message.
3. Send a cancellation email with the subject line: "Request to cancel ChowNow subscription-[Your Restaurant Name]."
   • Write: "I request immediate cancellation of my ChowNow subscription, effective [today's date]. Please confirm cancellation and provide a refund calculation for any unused services. My account email is [your email]."
4. Expect a response within 3 to 5 business days.
   • If ChowNow does not respond within 5 business days, follow up with a second email marked "URGENT."
5. Confirm in writing that your subscription has been cancelled and any final charges have been clarified.
   • Ask for written confirmation so you have documented proof that cancellation is complete.

How to cancel ChowNow: step-by-step for diners

If you are a consumer who ordered through a restaurant's ChowNow app or website, follow these steps to remove your account or stop receiving notifications.

Cancel through the ChowNow mobile app

1. Open the ChowNow app on your phone (iOS or Android).
   • If you have not used it in months, you may need to download it again from the App Store or Google Play.
2. Tap the menu or profile icon (usually in the bottom right or top left corner).
   • This opens your account settings.
3. Select "Account Settings" or "Profile."
   • You will see your email, phone number, and saved payment methods.
4. Scroll down and look for "Delete Account," "Close Account," or "Deactivate."
   • If you do not see this option, look for "Help" or "Support" and contact the restaurant owner directly through the app.
5. Tap the delete or deactivate option and confirm.
   • ChowNow will ask you to confirm your choice. Confirm that you want to proceed.
6. Your account and all saved addresses and payment methods will be removed permanently.
   • You can always create a new account later using the same email address.

Cancel by uninstalling the app and managing notifications

1. If you simply want to stop receiving notifications, go to your phone's Settings.
   • On iOS, go to Settings > Notifications. On Android, go to Settings > Apps.
2. Find ChowNow in your apps list and tap it.
   • Select "Notifications" and turn off all notification types.
3. Uninstall the app by tapping "Uninstall" or dragging the app icon to the trash.
   • This removes the app from your phone but does not delete your account from ChowNow's servers.
4. If you want to fully delete your account, return to the in-app settings and select the delete account option before uninstalling.
   • This ensures your personal data is erased from ChowNow's system.

Refunds and what to expect after cancellation

Understanding ChowNow's refund policy helps you know what money you can recover when you cancel.

Refund eligibility and timeline

If you cancel ChowNow mid-billing cycle, you are entitled to a refund for the unused portion of your subscription, calculated on a daily basis. For example, if you paid ₦50,000 for a monthly plan and you cancel 10 days into the 30-day cycle, you should receive a refund of approximately ₦16,667 (20 days of unused service at ₦1,667 per day).

ChowNow typically processes refunds within 7 to 14 business days after your cancellation is confirmed. If you paid by debit card, credit card, or bank transfer, the refund will be credited back to your original payment method. Check your bank account regularly during this window. If 14 business days pass and you have not received your refund, contact ChowNow again and request a tracking number for the refund transaction.

Non-refundable charges

Setup fees, custom development work, and annual commitment discounts are typically non-refundable. However, if you cancel within 30 days of signing up (which is the standard cooling-off period under Nigerian law), you may be entitled to recover setup fees. At Tocancel, we recommend you ask ChowNow in writing whether you fall within the 30-day window and whether setup fees can be waived or refunded.

Payment processing fees that were charged on orders you already placed are non-refundable because those transactions have already occurred. However, you should not be charged processing fees on orders after your cancellation date-verify this on your final invoice.

Common mistakes to avoid when cancelling ChowNow

Cancellation can feel like a stressful process, especially if you are worried about losing customer orders or if you have had trouble reaching support. Here are the mistakes that cost people money.

Mistake 1: cancelling without checking your final invoice first

Many restaurant owners cancel without reviewing what they actually owe. Always request an itemized invoice from ChowNow showing the exact charges for the current billing period, any outstanding balances, and the prorated refund amount due to you. This prevents disputes later and ensures you do not overpay.

Mistake 2: not requesting written confirmation of cancellation

If you cancel verbally or through a live chat without saving a transcript, ChowNow can claim later that you never cancelled. Insist on written email confirmation that includes your cancellation date and any refund amount. Save this email permanently-do not delete it.

Mistake 3: continuing to accept orders after you request cancellation

If you are still accepting customer orders through ChowNow after you submit a cancellation request, you may be charged for those orders even after your cancellation date. If you want to stop taking orders immediately, manually disable your restaurant profile on ChowNow before you submit the cancellation request, or contact support to ask them to suspend your account temporarily.

Mistake 4: ignoring payment disputes

If ChowNow continues to charge you after your cancellation date or applies unexpected fees, do not simply accept it. Contact your bank or card issuer immediately and file a chargeback or payment dispute. Provide your cancellation confirmation email as evidence. This is your fastest route to recovering unauthorized charges.

After you cancel: what happens next

Cancellation does not happen instantly, and there are a few critical steps to take after you submit your cancellation request.

Immediate steps (day 1 to day 3)

After you submit your cancellation request, verify within 24 hours that your restaurant profile has been marked as inactive or closed on ChowNow. Check that customers can no longer place orders through your ChowNow link. If orders are still coming through, contact ChowNow support immediately and ask them to suspend your account to prevent further transactions. Keep a screenshot of your active profile page (before cancellation) and your inactive profile page (after cancellation) as documentation.

Follow-up steps (day 5 to day 10)

By day 5, you should have received written confirmation of your cancellation and a refund calculation from ChowNow. If you have not, send a follow-up email to their support team. Include your original cancellation request as a reference and request confirmation within 48 hours. At Tocancel, we recommend you also ask ChowNow to specify the exact date your subscription will terminate and whether you will have any access to your order history after that date.

Final steps (day 15 to day 21)

Verify that your refund has been credited to your bank account or card. If 14 business days have passed and the refund has not arrived, contact your bank and ask them to investigate. Provide your bank with the refund confirmation email from ChowNow as proof. If ChowNow charged you after your cancellation date, file a chargeback with your bank immediately. You have up to 180 days from the original charge to file a dispute, so act quickly.

How to handle ChowNow refund disputes in nigeria

If ChowNow refuses to refund you or applies unexpected charges after cancellation, you have legal remedies available under Nigerian consumer protection law.

Step 1: request a written explanation from ChowNow

Send a formal email to ChowNow with the subject line: "REQUEST FOR WRITTEN EXPLANATION OF CHARGES-[Your Account Reference]." Write: "I have requested cancellation of my ChowNow subscription as of [date]. I notice that charges of [amount in NGN] continue to appear on my account. Please provide a detailed written explanation of these charges within 5 business days, or I will escalate this matter to the Federal Competition and Consumer Protection Commission (FCCPC)."

This formal tone signals to ChowNow that you are serious and aware of your rights. Many companies respond faster to written demands than to casual inquiries.

Step 2: file a complaint with your bank

If ChowNow does not respond within 5 business days or refuses to refund you, contact your bank or card issuer and file a payment dispute. Provide them with your cancellation confirmation email and the itemized invoice showing the unauthorized charges. Your bank has an obligation to investigate disputes within 30 days and may issue a provisional credit while they investigate.

Step 3: escalate to the FCCPC

If your bank's dispute process does not resolve the issue, or if ChowNow continues to charge you, lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). You can file a complaint online at the FCCPC website or submit a letter to their offices in Abuja. Include copies of your cancellation request, refund confirmation, invoices, and bank statements showing the unauthorized charges.

The FCCPC has the power to compel ChowNow to refund you and may impose penalties on the company for violating consumer protection law. This is your strongest enforcement lever if ChowNow ignores you.

Checklist: preparing to cancel ChowNow

Use this checklist to ensure you have everything in place before you cancel.

• Gather your account email, password, and account reference number.
• Request and download your latest invoice from ChowNow (shows current charges and billing cycle dates).
• Calculate your prorated refund (days remaining in cycle divided by total days in cycle, multiplied by your monthly fee).
• Verify your current payment method on file and ensure your bank account details are correct for receiving the refund.
• If you are a restaurant, notify your customers that you are transitioning to a new ordering platform (if applicable) and provide them with the new link or contact details.
• Ensure all customer data (order history, contact information) has been backed up if you need it for your records.
• Draft your cancellation email with your account details and the exact date you want the cancellation to take effect.
• Save copies of all cancellation correspondence and refund confirmations in a dedicated folder on your computer or cloud storage.
• Set a calendar reminder to verify your refund has been processed 7 to 10 business days after cancellation.
• Keep the FCCPC contact information and your bank's dispute department phone number in a safe place in case you need to escalate.

ChowNow cancellation address and contact information

ChowNow does not have a published cancellation office or postal address in Nigeria. For correspondence, use the corporate address listed below. When you write, specify your location (Nigeria), your account email, and include "CANCELLATION REQUEST" in the subject line so your letter is routed to the correct department.

When you contact ChowNow, reference your account email address, restaurant name (if applicable), and the account reference or invoice number from your most recent bill. This information helps them locate your account quickly and prevents delays in processing your cancellation request.

Why tocancel is your ally in cancelling ChowNow

Cancelling a subscription should not be complicated or require you to navigate unclear terms and unresponsive customer support. At Tocancel, we have helped thousands of Nigerians cancel their subscriptions, recover refunds, and understand their rights under Nigerian consumer protection law.

Tocancel provides clear, step-by-step guidance tailored to your situation-whether you are a restaurant owner trying to switch platforms or a diner who simply wants to delete your account. We also connect you with information about your legal protections, including your right to escalate complaints to the FCCPC if a company ignores you.

If you encounter resistance from ChowNow or are unsure about your cancellation status, Tocancel helps you draft formal cancellation letters and understand the next steps to protect your money. We believe that you have the right to cancel on your terms, and you should not lose money or be trapped in a subscription you no longer want.

Visit Tocancel today to explore resources for cancelling ChowNow and hundreds of other services in Nigeria. Tocancel has helped thousands of consumers like you take control of their subscriptions and reclaim their money.