Cancel Infinity: The Right Way to Protect Your Rights

How to cancel Infinity in nigeria and reclaim your money

What is Infinity and why you might want to cancel

Infinity operates as a subscription service in Nigeria, offering digital content and entertainment through web-based and mobile platforms. The service charges subscribers in Nigerian Naira (NGN) for weekly, monthly, and annual plans, with recurring billing that continues automatically until you actively cancel.

You might decide to cancel Infinity for any number of legitimate reasons: the content no longer meets your needs, you have found a more affordable alternative, or you simply want to reduce your monthly spending. Whatever your reason, cancellation is your right as a consumer, and Tocancel understands that the process should be transparent and straightforward. The challenge many Nigerian subscribers face is that Infinity's cancellation procedure is not always obvious, and the service enforces a strict no-refund policy that catches users off guard.

How infinity's billing structure works

Infinity bills subscribers on a recurring cycle through their registered payment method, typically a debit card or mobile money account. Your account renews automatically at the end of each billing period unless you cancel before the renewal date. This means that if you forget to cancel, your next payment processes without additional warning, and Infinity's no-refund policy means you lose that money.

Understanding your subscription start date and renewal date is essential before you cancel, because this determines whether you can claim any refund for unused time.

Why taking action now protects your finances

Every day you delay cancellation is another day your money is at risk of being charged. Subscription services in Nigeria are not required to send reminder notifications before renewal, which means charges can accumulate without your active awareness. Taking action today stops future charges, prevents the frustration of disputing recurring debits, and gives you immediate control over your spending. Tocancel recommends that you cancel as soon as you have decided the service no longer serves you.

Your consumer rights under nigerian law

Nigerian consumer law offers you strong protections against unfair billing and deceptive subscription practices, though many subscribers do not know they have these rights.

What the federal competition and consumer protection act protects

The Federal Competition and Consumer Protection Act (FCCPA) 2019 is Nigeria's primary consumer protection law. It requires that any service provider operating in Nigeria must clearly disclose all billing terms, cancellation conditions, and refund policies before you pay. This means Infinity must have shown you its no-refund policy during registration, and you must have had a clear opportunity to read and agree to it.

Critically, the FCCPA prohibits "unfair contract terms" and "misleading billing practices." Even if you agreed to a no-refund policy, the law may override that agreement if Infinity makes cancellation unreasonably difficult, continues billing after you have cancelled, or fails to deliver the service you paid for. Your legal position is this: cancellation must be as easy to perform as subscription was, and any policy that deliberately obscures the cancellation method is unenforceable under the FCCPA.

When to involve the federal competition and consumer protection commission

If Infinity refuses to cancel your account, continues billing after you have sent a cancellation request, or ignores your complaints about service failure, escalate to the Federal Competition and Consumer Protection Commission (FCCPC). You can file a formal complaint at www.fccpc.gov.ng or contact their consumer helpline for guidance. The FCCPC has the power to investigate Infinity's practices and compel refunds if the company has violated the FCCPA.

Before escalating, document everything: take screenshots of your cancellation request, save confirmation emails, photograph billing statements, and record the dates and times of your communication attempts. This evidence strengthens your case significantly. Additionally, your bank or payment processor (such as Flutterwave, Paystack, or your bank's direct service) allows you to dispute charges if Infinity fails to provide a refund. This chargeback option often succeeds where direct appeals to the company fail, and Tocancel recommends this route if the company ignores your cancellation request for more than 14 days.

How to cancel Infinity step by step

The cancellation method depends on where and how you subscribed to Infinity, because each platform has its own process and timeline.

Cancel via the Infinity website or app

If you subscribed directly through the Infinity website or mobile app, follow these steps to cancel your account:

1. Log in to your Infinity account using your email address and password.
   • If you have forgotten your password, select "Forgot Password" and follow the recovery email sent to your inbox.
2. Navigate to your account settings or profile menu, typically found in the top-right corner or in a hamburger menu.
   • Look for options labeled "Account," "Settings," "Subscription," or "Billing."
3. Locate the "Cancel Subscription" or "Manage Subscription" option.
   • In some cases, this appears under "Billing Methods" or "Active Plans."
4. Select the plan you want to cancel and choose "Cancel" or "End Subscription."
   • Infinity may ask you why you are cancelling. This feedback is useful but not mandatory to complete the cancellation.
5. Confirm your cancellation when prompted.
   • Save or screenshot the confirmation page that appears immediately after you confirm.
6. Check your email within 24 hours for a cancellation confirmation message from Infinity.
   • This email confirms the exact date your subscription ends and whether any refund has been processed.

Cancel through apple app store or google play

If you subscribed to Infinity through the Apple App Store or Google Play Store, you must cancel through the app store platform, not directly through Infinity. The subscription is linked to your app store account, and only the app store can stop recurring charges.

For Apple App Store subscribers:

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap your account icon (usually in the top-right corner).
3. Select "Subscriptions" from the menu.
4. Find "Infinity" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" and confirm the cancellation.
6. Apple immediately sends you a cancellation confirmation email, and your access ends at the current billing cycle's end date.

For Google Play subscribers:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Infinity" from your active subscriptions.
5. Tap "Cancel subscription" and confirm when prompted.
6. Google Play sends a confirmation to your registered email, and billing stops immediately.

Cancel by contacting Infinity customer support

If you cannot locate the cancellation option in your account or experience technical issues, contact Infinity's customer support team directly. This method takes longer than self-service cancellation but creates a documented record of your request.

1. Gather your account information: your email address, account ID (if visible in your account settings), and the email or phone number associated with your subscription.
2. Send a cancellation request to Infinity's support email address. State clearly: "I request cancellation of my Infinity subscription effective immediately" and include your account email.
3. Send this email from the same email address linked to your Infinity account, as Infinity uses this to verify your identity.
4. Request a written confirmation of cancellation in your follow-up message.
5. Save all correspondence. If Infinity does not respond within 7 business days, escalate to Tocancel's guidance on filing a formal complaint with the FCCPC.

Refund policy and what you can realistically claim

Understanding Infinity's refund terms is essential because most Nigerian subscribers incorrectly assume they have no refund rights at all.

What infinity's no-refund policy actually means

Infinity's standard no-refund policy means the company will not return money for unused subscription time after you have made payment. If you cancel on day 15 of a 30-day billing cycle, Infinity does not refund the remaining 15 days. This policy is legal under Nigerian consumer law provided Infinity disclosed it clearly at the point of purchase and you had a genuine chance to read it before agreeing.

However, this policy has important exceptions. If Infinity fails to deliver the promised service (the content is unavailable, the app crashes repeatedly, or the streaming quality is unusable), the no-refund policy may not apply, and you can claim a partial or full refund by citing service failure under the FCCPA.

When you can claim a refund despite the no-refund policy

You have grounds to request a refund in these situations:

• Infinity's service is unavailable for more than 3 consecutive days without explanation or estimated restoration time.
• The service you paid for is fundamentally different from what was advertised (for example, promised content is missing or not available in Nigeria).
• Infinity continues billing your account after you have submitted a valid cancellation request.
• You can prove you cancelled before the renewal date but Infinity charged you anyway.
• You are a minor or were a minor when you subscribed, and your parent or guardian did not authorize the subscription.

If any of these apply to you, document the issue with screenshots and dates, then request a refund from Infinity's support team citing the specific breach. If Infinity refuses, file a complaint with the FCCPC and include this evidence. Tocancel recommends keeping meticulous records because refund disputes often hinge on documented proof.

What happens after you cancel Infinity

Cancellation is not instantaneous, and understanding the timeline helps you avoid confusion about your access and future charges.

Your access after cancellation

Once you cancel, you typically retain access to Infinity until the end of your current billing cycle. For example, if you cancel on day 10 of a 30-day billing period, you can continue using Infinity until day 30. Infinity then removes your access at midnight on the final day. Some subscription services remove access immediately upon cancellation; Tocancel recommends checking your cancellation confirmation email to see Infinity's specific policy.

After your access expires, you will not be charged again unless you resubscribe. If your card is charged after your cancellation date, that is a billing error, and you have the right to dispute it with your bank immediately.

How to verify cancellation has taken effect

Do not assume your cancellation has been processed just because you clicked "confirm." Take these steps to verify:

• Check your account settings 24 hours after cancellation. Your subscription status should show as "Cancelled" or "Inactive."
• Review your cancellation confirmation email for the exact end date of your access.
• Monitor your bank statement or payment app for the next 5 days. No charge should appear.
• If a charge appears after your cancellation date, take a screenshot and contact your bank to dispute the transaction as "unauthorized."

Common mistakes that delay or prevent cancellation

Cancellation frustration is often self-inflicted, and recognizing these pitfalls helps you act efficiently the first time.

Mistake 1: logging out or deleting the app before cancelling

Many subscribers assume they need to delete the Infinity app to stop being charged. This is incorrect. Deleting the app does not cancel your subscription; it only removes the software from your device. Your account remains active, and billing continues. You must explicitly cancel within your account settings or through the app store where you subscribed. Always cancel first, then delete the app afterward if you wish.

Mistake 2: not checking which platform you subscribed through

If you subscribed through the Apple App Store or Google Play, you cannot cancel through Infinity's website. Cancelling in the wrong place leaves your app store subscription active, and charges continue. Before you cancel, confirm whether you subscribed via the Infinity website, Apple App Store, or Google Play, then use that same platform to cancel. Tocancel recommends checking your bank statement to see whether the merchant is "Infinity," "Apple," or "Google," as this tells you where to cancel.

Mistake 3: assuming the free trial cancellation is the same as plan cancellation

If you are on a free trial, cancelling the trial does not automatically cancel your paid subscription when the trial ends. You must cancel your paid plan separately, even if you cancelled the trial. Check your account settings to see whether you have both a trial period and a paid subscription running, then cancel both if necessary.

Mistake 4: not saving your cancellation confirmation

If you do not screenshot or save your cancellation confirmation, you have no proof that you requested cancellation if a billing dispute arises later. Always save the confirmation page, the confirmation email, and the cancellation date in a notes app or folder. This takes 30 seconds and protects you for months afterward.

Pricing and billing structure overview

Understanding what you are paying helps you decide whether cancellation is the right choice and helps you spot billing errors.

Prices vary depending on your location, payment method, and any active promotions. Check your account or your most recent bank statement to see your exact plan and price. If you are paying significantly more than the amounts shown above, you may be on a premium tier or your currency conversion is adding fees; contact Infinity to clarify.

Checklist: what to do before and after cancelling

Use this checklist to ensure you cancel correctly and protect yourself afterward:

• Before cancelling: Log in to your account and note your current plan type, billing date, and renewal date.
• Before cancelling: Download or screenshot any content you want to keep (if applicable), as you will lose access after cancellation.
• Identify your subscription platform: Check your bank statement to confirm whether you subscribed via Infinity's website, Apple App Store, or Google Play.
• Submit cancellation: Use the correct platform (website, app store, or email) and confirm immediately.
• Save confirmation: Screenshot or save the cancellation confirmation page and any confirmation email.
• After cancelling: Check your account 24 hours later to verify your status shows "Cancelled" or "Inactive."
• After cancelling: Monitor your bank statement for the next 5-10 days to ensure no charge appears.
• If charged after cancellation: Contact your bank immediately and dispute the charge as "Unauthorized" or "Subscription not cancelled as requested."
• Keep all records: Store emails, screenshots, and transaction records for at least 12 months.

Comparison: should you keep or cancel Infinity

This table helps you decide whether cancellation is the right decision based on your situation:

If more reasons to cancel apply to your situation than reasons to keep, cancellation is likely the right choice. Tocancel believes you should only pay for services you actively use and value.

How to contact Infinity if cancellation fails

If you cannot cancel through the website or app, or if charges continue after cancellation, contact Infinity's support team. Exact contact details are below:

Infinity customer support contact information

Use the following contact methods to reach Infinity for cancellation assistance, billing inquiries, or service complaints:

• Email support: Send cancellation requests and detailed inquiries to Infinity's primary support email (contact details available on Infinity's official website or in your account settings).
• In-app support: Open the Infinity app, navigate to "Help" or "Contact Us," and submit a support ticket describing your cancellation request.
• Official website: Visit Infinity's help or support section to find live chat options or submit a contact form.
• If unresponsive: Escalate to the Federal Competition and Consumer Protection Commission at www.fccpc.gov.ng or call their consumer helpline for guidance on filing a formal complaint.

Always communicate in writing (email or app support ticket) so you have documented proof of your cancellation request. Verbal requests are difficult to prove if a dispute arises later.

Final summary: taking action today

Cancelling Infinity in Nigeria is straightforward when you understand your rights and follow the correct process. You are protected by the Federal Competition and Consumer Protection Act, which guarantees that cancellation must be as simple as subscription was, and that billing must be fair and transparent. You have the right to cancel at any time before your next renewal charge, the right to escalate to the FCCPC if Infinity refuses, and the right to dispute charges through your bank if the company ignores your request.

The steps are clear: identify your subscription platform (website, Apple App Store, or Google Play), log in, locate your cancellation option, confirm, and save your confirmation. Monitor your account and bank statement for the next week to verify that charges have stopped. If Infinity continues billing after you have cancelled, contact your bank to dispute the charge and file a formal complaint with the FCCPC.

Tocancel has helped thousands of Nigerian consumers cancel subscriptions, reclaim their money, and protect themselves from unwanted billing. Whether you cancel today or decide to keep your subscription, you now have the knowledge and legal backing to make that decision with confidence. Take action now, save your confirmation, and you will never wonder whether Infinity is still charging you.