Cancel Fastvpn: The Right Way in Nigeria

How to cancel FastestVPN in nigeria and reclaim your money

Why you might cancel FastestVPN and what it does

FastestVPN is a virtual private network service that encrypts your internet connection, hides your real IP address, and lets you access servers in multiple countries. You can sign up directly through their website or via the Apple App Store and Google Play Store, and the service supports multiple devices at the same time.

The company promises speed, simplicity, and reliability for Nigerian users. However, if unexpected charges have appeared on your bank statement, if your internet speeds have not matched their claims, or if you have simply found a better alternative, cancelling your subscription is your right. Tocancel helps thousands of Nigerian consumers understand their cancellation rights and execute clean cancellations without delays or hidden fees.

Common reasons nigerian users cancel FastestVPN

Many users cancel because they face unexpected auto-renewal charges, experience slower speeds than advertised, find limited server options for Nigeria, or switch to a competitor. Understanding your legal rights under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) gives you real leverage if the company delays your cancellation or refuses your refund.

Your cancellation reason does not need to be justified to the company. Nigerian consumer law protects your right to cancel, whether or not FastestVPN agrees with your decision.

Pricing overview for FastestVPN in nigeria

FastestVPN offers multiple subscription tiers. Below is a breakdown of their current pricing structure as marketed to Nigerian users:

Prices fluctuate due to exchange rates and promotional offers. Your exact charge depends on the plan you selected and the payment method you used.

Your cancellation rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act gives you specific legal rights when you cancel a foreign subscription service like FastestVPN.

What the FCCPA guarantees you as a consumer

Under section 139 of the FCCPA, you have the right to cancel any subscription within a reasonable timeframe. The law also requires that companies inform you clearly about billing practices and auto-renewal terms before you pay. If FastestVPN auto-renews your subscription without your explicit prior consent, or charges you without clear notification, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

Your legal position is straightforward: you are protected as a consumer even though FastestVPN is a foreign company. Nigerian law applies to any transaction between you and FastestVPN when you are resident in Nigeria.

Tocancel advises you to keep screenshots of your account settings, billing emails, cancellation confirmations, and payment receipts. These documents become critical evidence if you need to dispute a charge or escalate your complaint to the FCCPC.

What to do if FastestVPN refuses your cancellation or refund

If FastestVPN denies your refund request despite your eligibility under their stated money-back guarantee, you can lodge a formal complaint with the FCCPC. Include your order ID, screenshots of your refund request, the date you submitted your cancellation, and proof that you cancelled within the eligible window. The FCCPC investigates consumer complaints at no cost to you and can compel FastestVPN to comply with Nigerian consumer protection law.

FastestVPN's refusal does not end the matter. The FCCPC has enforcement power and can recover your money on your behalf.

How to cancel FastestVPN on the website

If you purchased your FastestVPN subscription directly from fastestvpn.com, you can cancel through your account dashboard in minutes.

Step-by-step cancellation via FastestVPN's website

1. Open your web browser and visit fastestvpn.com.
   • Make sure you are on the official website, not a phishing site.
2. Click the login button and enter the email address and password you used when you signed up.
   • If you have forgotten your password, click "Forgot Password" and reset it using your registered email address.
   • Check your spam or junk folder if the reset email does not arrive within 5 minutes.
3. Once you are logged in, find your account dashboard or account menu.
   • Look for a menu item labelled "Subscription", "Billing", "My Account", "Account Settings", or "Dashboard".
4. Locate your active subscription and the auto-renewal toggle or subscription management section.
   • This section shows your current plan name, renewal date, and payment method.
5. Click the toggle to turn off auto-renewal or select the option that says "Cancel subscription" or "Turn off auto-renewal".
   • Important: Turning off auto-renewal does NOT cancel your account immediately. You keep access until the end of your paid billing period.
6. Confirm the change by clicking "Save", "Confirm", "Apply", or "Yes, turn off auto-renewal".
   • You should receive a confirmation email within 2 to 10 minutes.
7. Screenshot the confirmation email and save it to a secure location.
   • This email is your proof that you cancelled, and you may need it to dispute a future charge or support a refund claim.

The entire process takes less than 5 minutes if FastestVPN's website is working correctly. If you encounter any error messages or cannot find the cancellation button, Tocancel recommends you proceed directly to contact their support team via email.

Cancelling FastestVPN via the apple app store

If you subscribed to FastestVPN through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription settings, not within the FastestVPN app itself.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad: Settings > [Your Name] > Subscriptions.
   • On Mac: System Settings > [Your Name] > Subscriptions.
2. Tap or click "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find "FastestVPN" in the list and tap or click it.
   • If you have multiple VPN subscriptions, make sure you select the correct one.
4. Tap or click "Cancel Subscription" or "Edit Subscription".
   • Apple will ask you to confirm your cancellation.
5. Select "Confirm Cancellation" when prompted.
   • Your subscription ends at the end of the current billing period.
6. Take a screenshot of the cancellation confirmation and save it.
   • This proves you cancelled on time if Apple later charges you again.

Apple handles the billing for App Store subscriptions, so your cancellation goes through Apple first. However, Tocancel recommends you also disable auto-renewal on your FastestVPN website account for extra protection.

Cancelling FastestVPN via google play store

If you subscribed via Google Play Store on an Android device, you cancel through the Google Play app or website, not within FastestVPN itself.

1. Open the Google Play Store app on your Android device or visit play.google.com in your browser.
   • If using the app, tap the menu icon (three horizontal lines) in the top left.
2. Navigate to "Manage my subscriptions" or "Account > Subscriptions".
   • On the web: Click "Account" in the top right corner, then "Payments and subscriptions" > "Manage subscriptions".
3. Find "FastestVPN" in your active subscriptions list.
   • Tap or click on it to view the details.
4. Tap or click "Cancel subscription" or "Edit".
   • Google will display information about your subscription and the cancellation date.
5. Follow the prompts to confirm your cancellation.
   • Your subscription will end on your next renewal date, and Google will stop charging you.
6. Screenshot the cancellation confirmation page and store it securely.
   • This confirms your cancellation with Google Play and protects you against duplicate charges.

Google Play processes all billing, so FastestVPN cannot charge you again after Google confirms your cancellation. Tocancel still recommends you contact FastestVPN's support team directly to inform them of your cancellation, in case they hold records on their end.

How to request a refund from FastestVPN

FastestVPN advertises a money-back guarantee on their website. You can request a refund if you cancel within the eligible period and meet their stated conditions.

FastestVPN's refund policy and eligibility

FastestVPN typically offers a 31-day money-back guarantee for new subscriptions. This means you can request a full refund if you cancel within 31 days of your first payment. However, the exact terms may vary based on your subscription plan and payment method.

To be eligible for a refund, you must:

• Cancel your subscription within 31 days of your initial purchase.
• Not have used more than a certain amount of data during the trial period (this limit varies).
• Not have violated FastestVPN's terms of service.
• Contact FastestVPN's support team with your refund request (cancellation alone does not guarantee a refund).

Tocancel advises you to verify the exact refund window for your specific plan before you make your request. Log into your account and check the purchase email or terms screen when you first signed up.

How to request your refund

1. Log into your FastestVPN account at fastestvpn.com.
   • Navigate to your subscription or billing section.
2. Record your order ID or transaction ID from your account dashboard.
   • This number appears on your billing receipt or purchase confirmation email.
3. Open your email client and compose a new message to FastestVPN's support team.
   • Use the contact email address listed on their website (typically [email protected] or a similar address).
   • If you cannot find an email address, use the "Contact Us" form on their website.
4. Write a clear refund request that includes:
   • Your full name and email address associated with the account.
   • Your order ID or transaction ID.
   • The date you purchased your subscription.
   • A brief reason for your refund request (e.g., "The service did not meet my expectations").
   • A request for a full refund of your payment.
5. Keep your tone professional and calm, even if you are frustrated.
   • Companies are more likely to approve refunds quickly if they perceive no hostility.
6. Send the email and save a copy of it in a folder titled "FastestVPN Refund".
   • You may need this email as evidence if you escalate to the FCCPC.
7. Wait for a response from FastestVPN within 5 to 10 business days.
   • If you receive no reply after 10 days, send a follow-up email or contact them through their website chat feature.
8. If FastestVPN approves your refund, they will credit your original payment method within 5 to 7 business days.
   • If you paid via debit or credit card, the refund appears as a credit on your bank statement.
   • If you paid via mobile money, the refund returns to your mobile wallet.

FastestVPN may deny your refund if you are outside the eligible window or if they believe you have violated their terms. If this happens, Tocancel recommends you escalate your complaint to the FCCPC with your cancellation email as evidence of good faith.

What happens after you cancel FastestVPN

Cancellation takes effect immediately, but your access to the service may continue until your paid period ends. Understanding what to expect next protects you from future charges.

Your access and billing timeline after cancellation

When you turn off auto-renewal or cancel your subscription, FastestVPN stops charging you. However, you retain full access to the VPN service until the end of your current billing cycle. For example, if you have a monthly plan and you cancel on the 10th of the month, you keep access until the last day of that month.

After your paid period expires, your account becomes inactive. You cannot log in or use the VPN service anymore. FastestVPN will not charge you again unless you manually restart your subscription.

Tocancel recommends you mark your calendar with the date your access ends. This helps you remember to switch to an alternative VPN or internet service before you lose protection.

Monitoring your bank account after cancellation

Check your bank statement or mobile money wallet every 3 to 5 days for at least two weeks after you cancel. Look for any unexpected charges from FastestVPN or their payment processor (often listed as "FastestVPN", "AVG", or "Avast" depending on their parent company and payment partner).

If you see an unexpected charge after you cancelled, take these steps immediately:

• Take a screenshot of the charge and your cancellation confirmation email.
• Contact FastestVPN's support team with your proof of cancellation.
• Request an immediate refund of the duplicate charge.
• If they refuse, file a dispute with your bank or mobile money provider within 60 days of the charge.
• Report the incident to the FCCPC as evidence of non-compliance with Nigerian consumer law.

Your bank or mobile money provider has a legal obligation to investigate unauthorized charges and can reverse them on your behalf. You do not have to accept a charge you did not authorize.

Common mistakes when cancelling FastestVPN

Cancellation should be straightforward, but many Nigerian users make preventable errors that delay the process or cost them money. Learning what to avoid protects your rights and your wallet.

Mistake one: turning off auto-renewal instead of cancelling

Many users assume that turning off auto-renewal fully cancels their subscription. In reality, disabling auto-renewal only stops future charges. You still have an active account, and FastestVPN may continue to store your payment method and personal data.

If you want a complete cancellation, you must go beyond auto-renewal and request full account closure from FastestVPN's support team. Write to them and explicitly ask for "complete account cancellation and deletion of my account data". This ensures they remove your information from their systems.

Mistake two: not keeping cancellation proof

Screenshots of your cancellation confirmation email are your only defence if FastestVPN charges you again or denies your refund. Without this proof, the company can claim you never cancelled, and you will struggle to recover your money.

Save every cancellation email in a dedicated folder on your computer or cloud storage. Label each file with the date and service name (e.g., "FastestVPN Cancellation 15 Jan 2024"). If you need to escalate to the FCCPC or your bank, you will have all the evidence ready.

Mistake three: missing the refund window

FastestVPN's 31-day money-back guarantee has a hard deadline. If you request a refund on day 32, they will almost certainly deny it, even if you have legitimate reasons. Once the window closes, your only option is to file a complaint with the FCCPC or your bank.

Contact FastestVPN's support team on or before day 30 of your subscription. Do not wait until the last moment, as email responses can take several days.

Mistake four: cancelling only through the app

If you subscribed via the Apple App Store or Google Play Store, you must cancel through that platform, not within the FastestVPN app. Cancelling within the app does nothing because FastestVPN does not handle the billing. Apple or Google does.

Tocancel advises you to cancel through both the app store and the FastestVPN website for maximum protection. This two-step approach ensures that neither company can claim you failed to cancel properly.

Mistake five: ignoring charged fees after cancellation

If a charge appears on your statement after you have cancelled, do not ignore it. Contact your bank immediately and request a dispute or chargeback. Nigerian banks are required by law to investigate unauthorized charges within 60 days.

Every day you delay increases the risk that your bank will reject your dispute as untimely. Act within one week of discovering the charge.

Your checklist before and after cancelling FastestVPN

Use this checklist to ensure you cancel correctly and protect yourself from future charges:

Comparing FastestVPN to other popular VPN services in nigeria

If you are considering a switch to another VPN provider, below is a quick comparison of FastestVPN against three widely used alternatives available in Nigeria:

All of these services offer comparable cancellation processes and refund policies. Choose based on your speed needs, budget, and number of devices. Tocancel recommends you test any new VPN during the trial period before committing to an annual plan.

Contact information and escalation points

If FastestVPN refuses to process your cancellation or refund, you have several official channels to escalate your complaint in Nigeria.

How to contact FastestVPN directly

FastestVPN does not maintain a physical office in Nigeria. All correspondence must go through their headquarters in the United States. Use these contact methods:

• Email support: [email protected] (allow 5 to 10 business days for a response).
• Website contact form: Visit fastestvpn.com and locate the "Contact Us" page.
• Live chat (if available): Some VPN services offer live chat support on their website during business hours.

Keep all correspondence in writing. Do not rely on phone calls or live chat for critical cancellation or refund requests, as there is no record if a dispute arises later.

Filing a complaint with the FCCPC

If FastestVPN ignores your cancellation request or wrongfully charges you, you can file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission. The FCCPC investigates consumer complaints and can compel companies to refund you.

To file a complaint:

• Visit the FCCPC website at fccpc.gov.ng.
• Click on "Consumer Complaints" or "File a Complaint".
• Complete the online form with your name, email, phone number, and detailed description of the issue.
• Attach your cancellation confirmation, billing emails, and payment receipts as supporting documents.
• Submit your complaint. The FCCPC will acknowledge receipt and assign your case a reference number.
• The FCCPC will investigate at no cost to you and contact FastestVPN on your behalf.

The FCCPC typically resolves complaints within 30 to 60 days, though complex cases may take longer. Your right to file a complaint is protected under Nigerian law, and FastestVPN cannot penalize you for doing so.

Disputing the charge with your bank

If FastestVPN charged you after you cancelled, or if you paid for a service you did not use, you can request a chargeback or dispute through your bank or mobile money provider.

Contact your bank's customer service and request a "dispute" or "chargeback" for the FastestVPN transaction. Provide your proof of cancellation and explain that the charge was unauthorized. Your bank will investigate and, if successful, reverse the charge within 5 to 7 business days.

Banks in Nigeria are required by law to investigate disputes filed within 60 days of the charge. The sooner you report it, the faster your case will be resolved.

Summary and next steps

Cancelling FastestVPN is your right as a Nigerian consumer, and you do not need to jump through hoops to exercise it. The Federal Competition and Consumer Protection Act protects you from unfair billing practices, auto-renewal traps, and wrongful charges. Tocancel has guided thousands of Nigerian users through successful cancellations with minimal stress and maximum recovery of refunds.

Your path forward is clear: disable auto-renewal or cancel through your subscription platform, request a refund if you are within 31 days, keep your confirmation emails, and monitor your bank account for unexpected charges. If FastestVPN resists, escalate to the FCCPC or your bank. Both have the power to recover your money on your behalf.

Do not accept delay, silence, or excuses. You paid for a service, you have the right to cancel it, and you deserve clarity about your refund status. Tocancel empowers you with the knowledge and tools to cancel confidently, protect your wallet, and hold companies accountable to Nigerian consumer law. Start your cancellation today using the step-by-step methods above, and take control of your subscriptions.