Cancel Monday.Com: The Right Way in Nigeria

How to cancel monday.com in nigeria: your rights, step-by-step guide, and what happens next

What monday.com is and why you might want to cancel

Monday.com is a cloud-based work operating system that allows teams to manage projects, collaborate on tasks, and automate workflows across their organisation. The platform provides boards, templates, automations and integrations designed to help your team plan, track and deliver work efficiently.

Whether you use monday.com for project tracking, customer relationship management, product development, or operations management, the service scales as your team grows. However, if monday.com no longer aligns with your team's needs, your workflow, or your budget, you have the right to cancel without unnecessary friction. This guide from Tocancel walks you through every step, protects your data, and helps you understand your consumer rights as a Nigerian subscriber.

Who relies on monday.com

Teams across different industries use monday.com to organise their work. Your workspace might include project managers, marketing teams, sales departments, operations staff, or product development groups. Because monday.com operates on a subscription model, your billing depends on your chosen tier and whether you purchased directly through the monday.com website or via Apple's App Store or Google Play Store.

Your cancellation path differs significantly depending on where you subscribed. This distinction is critical to understand before you begin the cancellation process.

Common reasons to cancel monday.com

You might cancel because your team has outgrown the tool, switched to a competitor, reduced headcount, or discovered that features no longer match your workflow. Budget constraints are equally valid. Whatever your reason, Tocancel recognises that cancellation should be a straightforward transaction, not a complicated ordeal.

Your consumer rights in nigeria and what they protect

As a Nigerian consumer, you have legal protections that govern how monday.com must treat you during cancellation.

The federal competition and consumer protection act protects your subscription

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you from unfair contract terms, deceptive billing practices, and auto-renewal traps. This law specifically addresses digital services and subscription businesses operating in Nigeria.

Under the FCCPA, monday.com must:

• Display clear, upfront information about your auto-renewal date and billing amount before you are charged
• Provide a cancellation mechanism that is as simple as the signup process
• Process your cancellation request within a reasonable timeframe, typically within 14 days
• Refund charges if services are not delivered as promised in their terms
• Stop charging you immediately once your cancellation takes effect

If monday.com blocks your cancellation request, continues charging you after you cancel, or makes the process deliberately complicated, you have grounds to escalate to the Federal Competition and Consumer Protection Authority (FCCPA). Your legal position is strong: the law assumes the consumer acted in good faith when requesting cancellation.

When you should escalate to the federal competition and consumer protection authority

Contact the FCCPA if monday.com exhibits any of the following behaviours:

• The company continues charging you after you have submitted a cancellation request in writing or through their platform
• Your cancellation request is denied without a clear, documented reason
• You receive a refund that is less than you are entitled to under their stated cancellation policy
• Monday.com does not respond to your cancellation request within 14 days
• The company refuses to provide written confirmation of your cancellation

Tocancel recommends that you keep screenshots of all cancellation requests, confirmation emails, and billing records. These documents protect you in any formal complaint and demonstrate your good faith effort to resolve the issue directly with monday.com.

How to cancel monday.com depending on where you subscribed

Your cancellation method depends on whether you purchased through monday.com's website or through a mobile app store. Each platform has its own cancellation process, and cancelling in one place does not automatically cancel your subscription elsewhere.

Cancel your monday.com web subscription

This is the recommended method if you subscribed directly through the monday.com website. You control the process entirely and receive immediate confirmation.

1. Log in to your monday.com account using your email address and password
   • Go to www.monday.com and click "Log in" in the top right corner
   • Enter your email and password
   • Verify your identity if prompted (you may receive a confirmation email)
2. Navigate to your account settings and billing section
   • Click your profile avatar in the bottom left corner of the monday.com workspace
   • Select "Account" or "Settings" from the dropdown menu
   • Look for "Billing" or "Subscription" in the left sidebar
3. Find your active plan and select "Cancel subscription"
   • You will see your current plan, billing date, and renewal amount
   • Locate the "Cancel plan" or "Cancel subscription" button
   • Click it to proceed
4. Complete the cancellation survey if prompted
   • Monday.com may ask why you are cancelling (this is optional)
   • You can skip this step or provide feedback
   • Your cancellation does not depend on completing the survey
5. Confirm your cancellation
   • You will see a confirmation message on screen
   • Check your email for a cancellation confirmation email within minutes
   • Save or screenshot this confirmation for your records
6. Verify that monday.com stops charging your payment method
   • Your current billing cycle continues until your next renewal date
   • After that date passes, you should not be charged again
   • Check your bank or credit card statement 5-7 days after your renewal date to confirm

Tocancel advises you to take a screenshot of your cancellation confirmation screen and save the confirmation email. These records protect you if monday.com attempts to charge you after cancellation.

Cancel monday.com if you subscribed through apple app store

If you signed up for monday.com through Apple's App Store or used it to manage your subscription, you must cancel through Apple, not through monday.com directly. This separation is important because Apple processes your payment and manages your renewal.

1. Open the Apple App Store on your iPhone, iPad, or Mac
   • Tap the "App Store" icon
   • Look for your profile icon in the top right corner and tap it
2. Navigate to your subscriptions
   • Tap "Subscriptions" in the menu
   • You will see a list of all your active subscriptions
3. Select monday.com from your active subscriptions
   • Find "monday.com" in the list
   • Tap on it to view your subscription details
4. Tap "Cancel subscription"
   • You will see options to cancel or manage your plan
   • Confirm your cancellation when prompted
5. Check for Apple's confirmation email
   • Apple sends a cancellation confirmation to your Apple ID email address
   • Your cancellation takes effect at the end of your current billing cycle

Your Apple ID email will receive a confirmation that your monday.com subscription has been cancelled. You can still use monday.com until your current billing period ends, but you will not be charged for renewal.

Cancel monday.com if you subscribed through google play store

If you subscribed via Google Play Store on an Android device, you cancel through Google Play, not through monday.com. Google manages your payment and renewal, so your cancellation must go through their system.

1. Open Google Play Store on your Android device
   • Tap the Google Play Store icon
   • Tap your profile icon in the top right corner
2. Go to your subscriptions section
   • Select "Manage subscriptions" or "Subscriptions" from the menu
   • You will see a list of all your active subscriptions
3. Select monday.com from your list
   • Find "monday.com" and tap on it
   • You will see your current plan and renewal date
4. Tap "Cancel subscription"
   • Google will ask you to confirm your cancellation
   • You may be prompted to provide a reason (this is optional)
5. Confirm the cancellation
   • Google Play sends a confirmation email to your Google account email address
   • Your subscription ends at the end of your current billing cycle
   • You will not be charged again

Google Play will confirm your cancellation via email. You retain access to monday.com until your billing period ends, but renewal charges will not apply.

What happens after you cancel monday.com

Once you cancel, understanding what comes next protects you from unexpected charges and ensures a clean break from the service.

Your access and data after cancellation

After you submit your cancellation request, you typically retain access to your monday.com workspace until the end of your current billing cycle. This grace period allows you to download your data, export reports, or transition to another tool. However, your access may be limited: you usually cannot create new items, invite team members, or access premium features during this period.

Export all critical data before your billing cycle ends. Once your subscription expires, monday.com may delete your workspace after a set period (typically 30 days). Tocancel recommends downloading your project boards, reports, and any custom automation configurations in advance.

Refunds and billing after cancellation

Monday.com typically does not refund the portion of your current billing cycle that remains after cancellation. For example, if you are charged on the 15th of each month and you cancel on the 20th, you will not receive a refund for the unused days. This is standard practice for SaaS subscriptions and complies with the FCCPA, provided monday.com disclosed this policy clearly at signup.

However, you may be entitled to a refund if:

• Monday.com has a documented refund policy that guarantees partial refunds
• The service was unavailable or non-functional during your billing period
• You cancel within a money-back guarantee period (if monday.com offers one)
• You were charged after your cancellation date

Check your billing history in your monday.com account or your bank statement to confirm you were not charged after your cancellation took effect. If you were, contact monday.com support immediately and escalate to Tocancel or the FCCPA if the company refuses to issue a refund.

Pricing and plan options you should know before cancelling

Understanding monday.com's pricing structure helps you make an informed cancellation decision and verify that you are paying the correct amount.

Note: Prices vary depending on your region, currency settings, and any active promotional discounts. Annual plans typically offer 15-20% savings compared to monthly billing. Check your last invoice to confirm your exact plan and renewal amount.

Common mistakes that delay or prevent your cancellation

Cancellation should be straightforward, but many consumers make avoidable mistakes that create unnecessary delays or leave them vulnerable to continued charges. We understand that the cancellation process can feel stressful, especially if you are switching platforms or cutting costs. Here are the errors Tocancel sees most often.

Mistake 1: cancelling in the wrong location

You may think you have cancelled your subscription, but if you cancelled in one location (for example, the monday.com website) while your payment is being processed through another (Apple App Store or Google Play Store), you will still be charged. Always cancel in the same place where you subscribed.

Mistake 2: not saving cancellation confirmation

Confirm that you have received written cancellation confirmation via email before you consider the process complete. If you do not have documentation, you have no proof of cancellation if monday.com later charges you. Screenshot your cancellation confirmation screen and save the confirmation email.

Mistake 3: cancelling too close to your billing date

If you cancel within 24 hours of your renewal date, monday.com may process the charge before your cancellation takes effect. The safest approach is to cancel at least 5-7 days before your next billing date to ensure monday.com has time to process the cancellation.

Mistake 4: deleting your account instead of cancelling your subscription

Deleting your account and cancelling your subscription are two different actions. You can delete your account and still be charged for your subscription. Always cancel your subscription first, confirm cancellation, then delete your account if you wish. This sequence protects you.

Mistake 5: not checking your bank statement after cancellation

Even if you received a cancellation confirmation, verify that monday.com stopped charging you. Check your credit card or bank statement 5-7 days after your original renewal date. If an unexpected charge appears, contact your bank immediately and file a dispute if necessary.

How to dispute a charge and escalate if monday.com refuses to cancel

If monday.com continues charging you after you cancel or refuses to process your cancellation request, you have clear remedies under Nigerian consumer law.

Step 1: document everything

Gather all evidence of your cancellation attempt and any unwanted charges. This includes screenshots of your cancellation request, confirmation emails, billing statements, and any communication with monday.com support. This documentation is your strongest lever in a dispute.

Step 2: contact monday.com support in writing

Send a formal written cancellation request to monday.com support, clearly stating that you have already requested cancellation and are disputing the subsequent charge. Use your monday.com account email or your account dashboard to send this message. Request a written response confirming cancellation within 7 days.

Step 3: dispute the charge with your bank

If monday.com continues charging you, contact your bank or credit card issuer and file a chargeback or dispute. Provide your bank with your cancellation documentation. Most banks in Nigeria side with the customer if you have clear evidence of a cancellation attempt. Your bank can reverse unauthorised charges and refund you within 10-15 business days.

Step 4: escalate to the federal competition and consumer protection authority

If monday.com refuses to refund you and your bank's dispute process fails, file a formal complaint with the FCCPA. You can submit your complaint online or in writing. Include all documentation: cancellation requests, confirmation emails, billing records, and communication with monday.com. The FCCPA investigates and can compel monday.com to refund you and pay penalties.

Contact information for FCCPA complaints:

• Website: www.fccpa.gov.ng
• Email: [email protected]
• Phone: +234 (0) 700 1000 1000

Your legal position is strong. The FCCPA enforces the principle that subscription cancellations must be as easy as signups, and continued charging after a cancellation request is a clear violation.

When you should keep your monday.com subscription instead of cancelling

Before you cancel, consider whether the cost is truly misaligned with the value you receive. Cancellation is not always the best solution.

If you are cancelling purely to save money, explore downgrading to a lower-cost plan first. You may retain core functionality at a fraction of the cost.

Checklist: ensure your cancellation is complete and protected

Use this checklist to verify that your cancellation is final and that you are protected from future charges.

• Cancellation submitted: I have cancelled my subscription through the correct platform (website, Apple App Store, or Google Play Store)
• Confirmation received: I have received a written cancellation confirmation email from monday.com or the app store
• Screenshot saved: I have saved a screenshot of my cancellation confirmation to my computer or cloud storage
• Timing noted: I have noted the date and time of my cancellation and my next renewal date
• Data exported: I have downloaded all essential data, boards, and reports before my access expires
• Payment method checked: I have verified that no new charge appears on my bank statement 5-7 days after my renewal date
• Second cancellation location checked: If I subscribed through multiple platforms, I have cancelled in each location
• Account deletion optional: I understand that deleting my account does not cancel my subscription; I will delete only after cancellation is confirmed

How tocancel helps you cancel safely and protect your rights

Cancelling a SaaS subscription should never feel complicated or risky. Tocancel has helped thousands of consumers cancel monday.com and other services by providing clear, step-by-step guidance and connecting them with their consumer rights. If you encounter resistance from monday.com, have questions about your rights under the FCCPA, or need help documenting your cancellation, Tocancel is here to support you.

Your subscription is your choice. Whether you cancel or downgrade, your voice matters, and your rights are protected by Nigerian consumer law. Start your cancellation today using the steps above, save your confirmation, and move forward with confidence. Tocancel stands with you every step of the way.

For more help cancelling monday.com or other digital services in Nigeria, visit Tocancel.com today. We are committed to making your cancellation straightforward and your rights crystal clear.