Cancel Motion Array: The Right Way in Nigeria

How to cancel Motion Array in nigeria and reclaim your subscription fee

Why you might want to cancel Motion Array

Motion Array is a subscription marketplace that gives video creators access to templates, stock footage, royalty-free music, and editing plugins. You pay a recurring monthly or annual fee to unlock the full library and access everything through the web or mobile app.

If you've realised the service doesn't fit your creative workflow, or you've found a cheaper alternative, you have the right to cancel. At Tocancel, we help Nigerian consumers navigate subscription cancellations cleanly and recover refunds where the law entitles you to them. Your rights matter, and cancelling should be straightforward.

Common reasons to cancel Motion Array

You might cancel because you've completed a project, discovered the asset library doesn't match your style, or found a competitor that suits your budget better. Some subscribers cancel because they didn't realise automatic renewal was enabled before payment. Others accidentally upgraded to a higher tier and want to step back down. Whatever your reason, Tocancel is here to walk you through the cancellation process without friction or hidden fees.

What you need to gather before starting

Prepare your Motion Array login credentials and have your payment method information ready. If you subscribed through the Apple App Store or Google Play, ensure you can access that account too. Your original purchase receipt or signup confirmation email will strengthen any refund request. Taking screenshots of your current plan details and billing information protects you if a dispute arises.

Your cancellation rights under nigerian consumer law

Nigeria's Federal Competition and Consumer Protection Act (2018) protects your right to fair treatment when purchasing digital services. This law gives you the right to clear information about cancellation terms before you pay, and the right to reject services that don't match their description.

The 14-day cooling-off period and Motion array's terms

Motion Array's standard terms promise a full refund if you cancel within 14 calendar days of purchase or renewal, provided you haven't downloaded or used any assets. This aligns with consumer protection standards, but Nigerian law may grant you additional rights. Your legal position is this: if Motion Array failed to disclose automatic renewal terms clearly before charging you, or if the service was misrepresented, you have grounds to demand a refund outside the 14-day window. Document everything you see on screen during signup; screenshots are your evidence.

Escalation with the federal competition and consumer protection commission (FCCPC)

If Motion Array refuses your refund or ignores your cancellation request after 14 days, the FCCPC is your enforcement body. You can file a formal complaint with them, and they have the power to investigate and sanction the company for unfair contract terms or misleading advertising. Keep records of all communication with Motion Array support, including dates, times, email addresses, and responses received. This documentation is essential if you need to escalate.

How to cancel Motion Array on the web

Cancelling directly through your Motion Array account is the fastest and clearest method. This route stops automatic renewal and preserves your account access until your current billing cycle ends.

1. Log into your Motion Array account at motionarray.com using your email and password.
   • If you've forgotten your password, click the "Forgot Password" link on the login screen and follow the reset email.
2. Click on your profile icon or avatar in the top-right corner of the screen.
   • On mobile or narrower screens, look for the three horizontal lines (hamburger menu) instead.
3. Select "My Account" from the dropdown menu.
   • This takes you to your account dashboard where all your settings live.
4. Navigate to the "Plan & Billing" or "Subscription" section.
   • You'll see your current plan, next billing date, and renewal amount here.
5. Click "Change Plan," "Manage Subscription," or "Cancel Subscription."
   • This opens your renewal settings and cancellation options.
6. Select "Cancel" or "Do not renew" to stop automatic billing.
   • Confirm your choice when prompted. Motion Array will send a cancellation confirmation email.
7. Save a screenshot of the confirmation page and email for your records.
   • This is your proof of cancellation if you later need to dispute a charge.

Cancelling via the Motion Array mobile app (iOS and android)

If you prefer to cancel through your phone, the process differs slightly depending on your device.

For iOS users: Open the Motion Array app, tap your profile icon at the bottom, select "Account Settings," then "Subscription." Tap "Manage Subscription" and select "Cancel Subscription." Confirm your cancellation. You'll receive a confirmation email within minutes.

For Android users: Open the Motion Array app, tap your profile icon, go to "Account Settings," then "Subscription Management." Select "Cancel" and confirm. If you subscribed through Google Play, you may need to cancel directly in the Google Play Store instead. Go to Google Play, find Motion Array, tap "Manage Subscription," and select "Cancel Subscription."

If you subscribed through a third-party app store

Many Nigerian users subscribe to Motion Array through the Apple App Store or Google Play Store, not directly through Motion Array's website. In these cases, you must cancel the subscription through the app store itself, not through Motion Array.

Cancel through apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the App Store itself.
2. Tap your name or Apple ID at the top of the screen.
   • You may need to scroll up to see it.
3. Select "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Motion Array" in the list and tap it.
   • If you don't see it, scroll down or search.
5. Tap "Cancel Subscription" or "Delete" depending on your iOS version.
   • Confirm your choice when prompted.
6. Take a screenshot of the confirmation screen.
   • Apple sends a confirmation email to your registered email address.

Cancel through google play store (Android)

1. Open the Google Play app on your Android device.
   • Ensure you're logged into the Google account linked to your Motion Array subscription.
2. Tap the profile icon in the top-right corner.
   • It looks like a circle with your photo or initials.
3. Select "Payments and subscriptions."
   • This opens your subscription management page.
4. Tap "Subscriptions."
   • You'll see a list of all active subscriptions.
5. Find "Motion Array" and tap it.
   • This opens Motion Array's subscription details.
6. Tap "Cancel Subscription" and confirm.
   • Google Play sends a cancellation confirmation to your registered email.
7. Screenshot the confirmation for your records.
   • Keep this evidence in case a charge appears on your next billing cycle.

Motion Array pricing and subscription tiers in nigeria

Understanding what you're currently paying helps you decide if cancellation is right for you, or if downgrading to a lower tier makes more sense.

Prices in Nigeria are shown in Nigerian Naira (NGN) and fluctuate based on currency exchange rates and Motion Array's regional pricing strategy. If you've been charged in USD or GBP, check your bank statement and payment receipt to confirm the exact amount. This clarity helps you calculate any refund you're entitled to claim.

After you cancel Motion Array

Cancelling a subscription can feel uncertain, so let's clear up what happens next. Your cancellation is not final until Motion Array or your app store confirms it. Take these steps immediately after you cancel.

What happens to your access

Once you cancel, your access to Motion Array's full library typically continues until the end of your current billing cycle. For example, if you cancel on 10 January and your renewal date is 25 January, you retain full access until 24 January at 11:59 PM. After that, you revert to the free tier (limited templates and no downloads). Download any assets you need before access expires.

Checking if your cancellation went through

Log back into Motion Array within 24 hours of cancelling. Go to your "Plan & Billing" section and confirm that your subscription now shows as "Cancelled" or "Inactive." Your renewal date should disappear, or show as "No renewal scheduled." If you still see an active subscription or upcoming renewal, your cancellation did not process. Contact Motion Array support immediately with your cancellation confirmation email.

What to do if you're charged after cancelling

If a charge appears on your bank statement after your cancellation date, contact your bank immediately and file a dispute. Provide them with your cancellation confirmation email and screenshot. You also have the right to ask Motion Array for a refund by email within 14 days of the unexpected charge. Send this request to their support email with all relevant dates and transaction IDs.

How to request a refund from Motion Array

Nigerian consumer law and Motion Array's own terms entitle you to a refund within 14 days of purchase or renewal if you haven't used the service. However, proving "no use" is your responsibility.

Step-by-step refund request process

1. Gather your evidence before contacting Motion Array.
   • Screenshot your cancellation confirmation, your plan details page, your bank or payment app showing the charge, and the date you subscribed.
2. Check Motion Array's website for their refund request contact email.
   • Common addresses include [email protected] or [email protected]. Look in their FAQ or "Contact Us" page.
3. Write a clear, polite email to Motion Array requesting your refund.
   • Include: your full name, email address linked to the account, subscription plan, purchase date, amount charged in NGN, and the reason you want a refund. Keep it brief and factual.
4. State that you're cancelling within the 14-day window (if applicable) and have not downloaded or used assets.
   • Example: "I purchased the monthly subscription on 5 January 2024 for NGN 3,200. I have not downloaded any assets and am requesting a full refund within the 14-day period as per your terms."
5. Attach screenshots of your subscription details and cancellation confirmation.
   • Clear attachments strengthen your case and show you're serious.
6. Send the email and note the date and time you sent it.
   • Use a subject line like "Refund Request - Motion Array Subscription Cancellation."
7. Wait 3-5 business days for a response.
   • If Motion Array doesn't reply, send a follow-up email politely repeating your request.
8. If Motion Array refuses your refund after 14 days or ignores you, escalate to the FCCPC.
   • File a complaint at fccpc.gov.ng with your correspondence history and evidence.

If you're charged via bank transfer or debit card

Refunds to bank accounts in Nigeria typically take 3-7 business days to appear. Motion Array may refund you in USD or GBP if that's how you were charged, meaning your bank will handle the currency conversion. Check your bank account and watch for the refund credit. If it doesn't appear within 10 days, contact your bank's customer service and ask them to trace the refund.

Common mistakes when cancelling Motion Array

Cancelling a subscription should be simple, but small missteps can leave you charged. Here are the pitfalls Tocancel has seen Nigerian users fall into, and how to avoid them.

Mistake 1: cancelling through Motion Array but forgetting about app store subscriptions

Many users cancel their subscription on the Motion Array website but forget they subscribed through Apple App Store or Google Play. The web cancellation does not cancel your app store subscription. You end up charged twice or continue to be billed even after you thought you'd cancelled. Solution: If you subscribed via an app, cancel there. If you subscribed on the website, cancel on the website. Do both if you're unsure.

Mistake 2: assuming your free trial is cancelled automatically

Motion Array often offers free trials for 7 or 14 days. Many users think the trial ends automatically, but it converts to a paid subscription unless you actively cancel. Mark your calendar for day 13 of your trial and cancel before the trial expires. This prevents an unwanted charge on day 15.

Mistake 3: not saving your cancellation confirmation

After you click "Cancel," Motion Array sends a confirmation email. Some users delete this email or miss it in their spam folder. If a charge appears later and you can't prove you cancelled, disputing it becomes harder. Save every cancellation email in a dedicated folder.

Mistake 4: cancelling mid-cycle and thinking your access ends immediately

Cancelling does not cut off your access right away. You keep access until your paid period ends. If you panic after cancelling and think you've lost your work, log back in. Your projects are still there until your billing cycle ends.

Mistake 5: not following up if Motion Array doesn't confirm your cancellation

You cancel, but Motion Array's system glitches and doesn't process it. You assume you're done, but the charge hits anyway. Check your account 24 hours after cancelling to confirm the cancellation went through. If not, contact support or try cancelling again.

Checklist before and after cancelling Motion Array

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Should you downgrade instead of cancelling Motion Array?

Cancellation is not always the best option. If you occasionally need Motion Array's assets but don't want to pay full price, downgrading might suit you better.

When to downgrade

Motion Array typically offers a free tier with limited templates and no download access, plus several paid tiers at different price points. If you downgrade to the free tier, you keep your account and profile but lose access to premium assets. This approach makes sense if you think you'll return to Motion Array in the future, or if you want to keep your creative history and project files. Downgrading is also faster than cancelling and later resubscribing.

How to downgrade

Log into your account, go to "Plan & Billing," click "Change Plan," and select a lower tier (or free). Confirm your choice. Motion Array will stop charging you at the higher rate and bill you only for the lower tier (if you choose a paid tier) or not at all (if you select free). This change takes effect immediately or at your next renewal date, depending on Motion Array's policy.

How to contact Motion Array for support in nigeria

If you need to resolve issues before cancelling, or if cancellation didn't work, you need Motion Array's contact details. Tocancel recommends exhausting support channels before escalating to the FCCPC.

Motion Array contact address

For written correspondence regarding cancellations, payment disputes, or formal complaints, send your letter to the address listed on Motion Array's official website under "Contact Us" or "Legal." If you cannot find a Nigeria-specific address, use their primary corporate office address:

Motion Array corporate office address: You can typically find this on their website footer or "Contact" page. If Motion Array does not list a physical address, email their support team and request the correct mailing address for formal complaints. Alternatively, file your complaint directly with the FCCPC at fccpc.gov.ng if Motion Array fails to respond within 14 days.

Email and online support

Search Motion Array's website for their support email address (usually [email protected] or [email protected]). Send cancellation requests and refund requests to this email. Expect a response within 3-5 business days. If they don't reply, send a follow-up email referencing your original message with the date and time you sent it.

Escalating your complaint to the FCCPC

If Motion Array refuses to cancel your subscription, denies your refund without valid reason, or ignores your cancellation requests, you have the right to escalate to Nigeria's Federal Competition and Consumer Protection Commission (FCCPC).

Filing a complaint with the FCCPC

Visit the FCCPC website at fccpc.gov.ng and navigate to their complaints portal. File a detailed complaint that includes your full contact information, Motion Array's company details, dates of all communication with Motion Array, copies of cancellation requests and confirmations, and a clear explanation of why you believe Motion Array has violated your consumer rights. The FCCPC will review your complaint and investigate. You should receive an acknowledgment within 14 days.

Why tocancel exists and how we help you cancel Motion Array

Cancelling digital subscriptions should not require a guide, but companies often hide cancellation buttons or ignore refund requests. This is where Tocancel steps in. We empower Nigerian consumers by translating their rights into simple, actionable steps. Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable. Whether you're cancelling Motion Array, a streaming service, or any other recurring charge, Tocancel is your trusted resource.

Your subscription is a contract between you and Motion Array, and you have the right to end it. Use this guide, gather your evidence, and take action with confidence. If Motion Array resists, the FCCPC backs your claim. Tocancel stands with you every step of the way.