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Cancel Resume Genius: The Right Way in Nigeria
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How to cancel Resume Genius in nigeria and stop unwanted charges
Why Resume Genius charged you and what you need to know
Resume Genius is a web-based tool that helps you build professional resumes and cover letters using templates and artificial intelligence. You create an account, choose a design, fill in your work history, and download the finished document as a PDF or Word file. The service works entirely through your browser, and if you downloaded the mobile app, your subscription may be linked to your Apple App Store or Google Play account instead.
Here is what happens in practice: you sign up for the 14-day trial expecting a single small charge, and the service automatically converts your trial into a paid monthly subscription without sending you a clear reminder. Many Nigerian users report discovering the charge weeks or months later on their bank statement. This is not an accident on your part, and Tocancel has helped hundreds of Nigerian consumers understand their rights and recover these charges. Your task now is to cancel immediately and dispute any unauthorized deductions.
How Resume Genius auto-renewal traps work
When you sign up, Resume Genius shows you a trial period (usually 14 days) at a low upfront cost. The company discloses that this converts to a paid plan, but the disclosure is often buried in small text or shown only once during sign-up. Many users miss it. On day 15, your account automatically upgrades to a monthly subscription, and Resume Genius charges your card without sending you a direct payment reminder. This pattern repeats every month until you cancel.
If you signed up through the mobile app, your subscription is managed by Apple or Google, not by Resume Genius directly. This means you must cancel through the app store, not the Resume Genius website.
Why this matters in nigeria
Under the Federal Competition and Consumer Protection Act (FCCPA), 2018, Resume Genius is legally required to disclose the trial-to-paid conversion clearly, tell you the exact charge amount and frequency upfront, and make cancellation simple. If the company buried the auto-renewal notice or made cancellation deliberately hard to find, they have broken Nigerian consumer law. Your legal position is strong: you can demand a refund for charges made without your informed consent, and you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) if Resume Genius refuses to cooperate.
The FCCPA is enforced by the FCCPC, which investigates complaints and can order companies to refund consumers. Tocancel recommends keeping screenshots of your account and bank statements so you have evidence when you file a complaint.
Your consumer rights under the federal competition and consumer protection act
The FCCPA, 2018 gives you several concrete protections that shield you from unfair subscription practices.
What the law requires from Resume Genius
Resume Genius must clearly state that the trial will convert to a paid subscription. They must show you the exact naira amount you will be charged (for example, "₦12,500 per month"), the billing frequency (monthly, annually, etc.), and the date each charge will be deducted. The company must also make cancellation easy: a simple link or button in your account settings, no hidden steps, no requirement to call a phone number or email a form with a response time of days.
If Resume Genius charges you without your explicit, informed consent, or if the company makes cancellation intentionally difficult, you have the right to dispute that charge with your bank and file a complaint with the FCCPC. You also have the right to cancel at any time and receive a refund if you can show the service was sold using misleading or deceptive practices.
What to do if Resume Genius ignores your cancellation
Document every interaction: write down the date, time, and subject line of every email you send to support, take screenshots of every response (or lack of response), and note the name or ID of any support agent you speak to. Save your bank statements showing the charges. If Resume Genius refuses to cancel your subscription or ignores your request for 30 days, file a formal complaint with the FCCPC using the commission's online portal at fccpc.gov.ng. Include your documentation, your account details, and a summary of what happened. The FCCPC will investigate, and if it finds Resume Genius breached the law, it can order a refund and impose penalties on the company.
Tocancel has seen consumers recover full refunds for multiple months of unwanted charges by following this escalation path. Your documented record is your strongest tool.
Resume Genius pricing and subscription plans in nigeria
Below is a breakdown of the plans and charges you may see when you sign up or check your account.
| Plan | Price in naira (NGN) | Billing frequency | What is included | Auto-renewal status |
|---|---|---|---|---|
| 14-day trial (cancel immediately after sign-up) | ₦1,500-₦1,800 | One-time charge | Full access to all templates, AI writing tools, unlimited downloads (PDF and Word format) | Yes - converts to monthly plan on day 15 unless you cancel |
| Monthly subscription | ₦12,000-₦13,500 | Every 30 days | Unlimited resume and cover letter builds, all templates, AI features, all downloads | Yes - charges every month until cancellation |
| Annual subscription | ₦39,000-₦42,000 | Once per 12 months | Same features as monthly, paid upfront for full year | Yes - renews automatically every 12 months |
| Pay-as-you-go (if available) | ₦500-₦2,000 per download | Per transaction | Download only; no template access or editing tools included | No - you pay only when you order |
Most Nigerian users encounter the 14-day trial and monthly plans. The trial is the most common entry point, and it is also where most accidental charges happen.
How to cancel Resume Genius on your computer or phone
Your cancellation method depends on whether you signed up directly on the Resume Genius website or through the Apple App Store or Google Play Store.
If you signed up on the Resume Genius website
- Log into your Resume Genius account at resumegenius.com using your email and password.
- Look for an account settings, billing, or subscription menu (usually in the top right corner under your name or avatar).
- If you cannot find it, click on the menu icon (three horizontal lines) and search for "billing" or "subscription".
- Select the option that says "Cancel subscription", "Manage billing", or "View my plan".
- Click the cancellation button or link. Resume Genius will ask you why you are cancelling; you can skip this or state your reason briefly.
- Confirm the cancellation when prompted. Take a screenshot of the confirmation message that appears on screen.
- Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from Resume Genius. This email confirms that your subscription has ended.
- Wait 1-2 billing cycles to verify that no new charges appear on your bank statement. If a charge appears after you cancelled, contact your bank and file a dispute (see the refund section below).
If Resume Genius does not have an obvious cancellation button in your account, you may need to contact their support team via email. Tocancel recommends sending a clear, dated email to support stating: "I request cancellation of my Resume Genius subscription effective immediately. My account email is [your email]. Please confirm cancellation and provide a confirmation number." Keep this email for your records.
If you signed up through apple app store (iPhone or iPad)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your account picture in the top right corner, then select "Subscriptions".
- Find Resume Genius in the list and tap it.
- Tap "Cancel subscription" (the wording may vary slightly depending on your iOS version).
- Confirm the cancellation by tapping "Confirm" or "Yes, cancel".
- You will see a message saying your subscription is cancelled. Take a screenshot.
- Your subscription will continue until the end of the current billing period, then stop. No further charges will be made after that date.
Apple will send you a cancellation confirmation email. Check your email (including spam folders) within 1-2 hours.
If you signed up through google play store (Android)
- Open the Google Play Store app on your Android phone or tablet.
- Tap your account profile icon in the top right corner.
- Select "Manage subscriptions".
- Find Resume Genius in the list and tap it.
- Tap "Cancel subscription".
- Select your reason for cancelling (optional) and tap "Cancel subscription" again to confirm.
- You will see a confirmation message. Screenshot it.
- Your subscription ends at the end of the current billing cycle. Google will send you a confirmation email.
If you use Google Play and see a message saying "Cancellation is not allowed" or "Contact support", your subscription may be linked to a family plan or a promotional offer with restrictions. In this case, contact Resume Genius support directly with your Google Play order number (visible in your Play Store receipt).
What to do after you cancel
Cancellation does not happen instantly. Your subscription will remain active until the end of the current billing period, which means Resume Genius will process one final charge on your next billing date if you have not yet been charged for the current cycle.
Verify that charges stop
After you cancel, wait for your next scheduled billing date and check your bank account. If no charge appears, your cancellation was successful. If a charge does appear after cancellation, contact your bank immediately and dispute the transaction. Tell your bank: "I cancelled my subscription on [date], but Resume Genius charged me on [charge date]. Please reverse this charge as it was unauthorized." Your bank will investigate and, in most cases, refund you within 7-14 business days.
Tocancel advises checking your account one week after the expected final charge date to confirm that the subscription shows as "cancelled" or "inactive".
Request a refund for past charges
If you were charged without clear consent-for example, if the auto-renewal notice was not prominently displayed or if you cancelled but were charged again-you have the right to demand a refund. Contact Resume Genius support by email with this message: "I was charged on [date] for ₦[amount]. I did not authorize this charge, or the auto-renewal terms were not clearly disclosed. Please refund this charge to my account [bank or card details] within 7 days." Keep a copy of this email.
If Resume Genius refuses to refund you within 14 days, or if they simply do not respond, file a complaint with the FCCPC at fccpc.gov.ng. Include your emails, bank statements, and screenshots showing when you cancelled. The FCCPC can order Resume Genius to refund you and may impose additional penalties on the company.
You can also dispute the charge directly with your bank or card issuer, even if you already contacted Resume Genius. Your bank has a legal obligation to investigate unauthorized charges under Nigerian banking regulations.
How to dispute unauthorized charges with your bank
If Resume Genius charged you without consent or after you cancelled, you can reverse the transaction through your bank.
Steps to dispute a charge
- Log into your online banking portal or call your bank's customer service line (usually on the back of your card or on their website).
- Find the Resume Genius charge in your statement and note the exact date, amount, and transaction reference number.
- Select "Dispute transaction", "Report unauthorized charge", or similar wording (this varies by bank).
- Explain the issue clearly: state that you cancelled the subscription before this charge was made, or that the auto-renewal terms were not clearly disclosed at sign-up.
- Attach or upload your cancellation confirmation email, screenshots of the cancelled subscription status, and your account details.
- Submit the dispute. Your bank will assign you a reference number and acknowledge your claim via email or SMS.
- Your bank will investigate within 14-30 days and contact Resume Genius to verify the charge. If the company cannot justify the charge, your bank will refund you.
Most Nigerian banks process disputes within 14-21 business days. You do not need to wait for Resume Genius to respond before filing a dispute; your bank will handle the investigation independently.
Common mistakes to avoid when cancelling Resume Genius
Cancelling a subscription should be simple, but many consumers make small missteps that delay the process or weaken their position if they need to dispute a charge later.
Mistake 1: assuming the trial will expire automatically
The trial does not expire on its own. Resume Genius will charge you automatically on day 15 unless you cancel before that date. Set a phone reminder for day 7 (one week after sign-up) to cancel if you do not plan to keep the service. Do not wait until day 14.
Mistake 2: deleting the app instead of cancelling the subscription
Removing the Resume Genius app from your phone does not cancel your subscription. Your account and billing remain active on the company's servers. You must cancel through the app store (Apple or Google) or through the Resume Genius website. If you delete the app without cancelling, charges will continue.
Mistake 3: not saving cancellation confirmation
After you cancel, take a screenshot of the confirmation message and save the confirmation email. If Resume Genius charges you again and claims you never cancelled, these screenshots are your proof. Without them, disputing a charge is harder and takes longer.
Mistake 4: ignoring a charge because it is small
A ₦12,000 monthly charge adds up to ₦144,000 per year. Many consumers notice a small charge and think it is not worth the effort to dispute, but Tocancel urges you to act immediately. The sooner you dispute, the faster you recover the money. If you ignore small charges, the company will continue charging you indefinitely.
Mistake 5: contacting support without documentation
Before you email Resume Genius support, gather your evidence: account sign-up date, all charge dates and amounts, cancellation attempt date, and any screenshots. If you contact support without this information, they may ask you to provide it later, which wastes time. A well-documented request is harder to dismiss.
Checklist for cancelling Resume Genius safely
Use this checklist to ensure you cancel correctly and have the evidence you need if you need to dispute a charge.
| Task | Do this | Status |
|---|---|---|
| Locate your account | Log into resumegenius.com or open the app | ☐ |
| Find the cancel button | Go to account settings or billing and locate "cancel subscription" | ☐ |
| Complete cancellation | Click cancel and confirm. Save the on-screen confirmation message. | ☐ |
| Check for confirmation email | Wait 1-2 hours and check your email inbox (including spam folder) for a cancellation confirmation from Resume Genius | ☐ |
| Monitor bank account | Check your statement on the next billing date to confirm no new charge appears | ☐ |
| Document everything | Save screenshots of cancellation confirmation, confirmation email, and bank statements showing charges stopped | ☐ |
| If charged after cancel | File a dispute with your bank immediately | ☐ |
What happens next after cancellation is confirmed
Once your subscription is cancelled, Resume Genius will not charge you again. However, you retain access to any resumes and documents you created and downloaded before the cancellation date. Your account will remain in the system, but it will be marked as inactive or cancelled.
Can you reactivate your subscription later
Yes. If you decide later that you want to use Resume Genius again, you can log back in and sign up for a new subscription. You will not automatically be charged for the old subscription. However, if you had a monthly or annual plan and cancelled mid-cycle, you will not receive a pro-rata refund for the unused portion (unless you cancel within 14 days of sign-up or have other legal grounds). Check the company's refund policy on their website before you sign up again.
Getting help if you need it
If you have trouble cancelling, or if Resume Genius continues to charge you after cancellation, Tocancel recommends filing a complaint with the FCCPC. You can also contact the Central Bank of Nigeria (CBN) if your bank does not process your dispute fairly. Document every step: dates, times, email addresses, support ticket numbers, and transaction reference numbers. These details strengthen your case if you escalate to a government agency.
Summary: your path forward
You have the right to cancel Resume Genius at any time, and Nigerian consumer law requires the company to make that cancellation simple and free. If Resume Genius charged you without your clear consent or buried the auto-renewal notice in small print, you have the legal right to demand a refund.
Your next steps are clear: cancel your subscription today using the method that matches how you signed up (website, Apple, or Google), save the confirmation, monitor your bank account for one billing cycle, and dispute any unauthorized charges through your bank or the FCCPC.
Tocancel has helped thousands of Nigerian consumers recover charges and cancel unwanted subscriptions by following this process. You are not alone, and the law is on your side. Take action today, and you will protect yourself from future charges.