Cancel Everyplate: Step-by-Step Guide for Nigerians

How to cancel Everyplate in nigeria and stop recurring charges safely

What Everyplate is and why nigerian users struggle to cancel

Everyplate is a meal kit subscription service that delivers pre-portioned ingredients and recipe cards to your door each week, designed to simplify meal planning and reduce shopping trips. The service operates primarily in US dollar markets and does not officially advertise Nigeria-specific pricing, local payment methods, or guaranteed delivery to Nigerian addresses.

If you signed up through a workaround address or while abroad, you may now face inconsistent deliveries, unclear billing in foreign currency, or difficulty reaching customer support to cancel your subscription. This creates financial risk because recurring charges continue even when the service fails to deliver. Your right to cancel and recover your money is protected under Nigerian consumer law, and at Tocancel, we guide you through every step to enforce that right.

Why nigerian customers face barriers with Everyplate

Everyplate does not publish naira-based pricing, does not ship directly to most Nigerian addresses, and its customer support team may lack training to handle cancellations from outside primary markets. Many Nigerian users report being charged in USD without receiving boxes, or discovering after sign-up that delivery to their location is impossible or unreliable. As a result, you may be paying for a service you cannot actually use.

This situation is unfair under Nigerian consumer law, and your cancellation is justified regardless of the company's stated policy.

When you should cancel Everyplate immediately

Cancel if boxes stop arriving, if charges continue despite failed deliveries, if your budget no longer allows the subscription, if the service does not operate reliably in your region, or if you were not clearly informed before payment that Everyplate does not serve Nigeria. Stopping the recurring charge now prevents further loss of funds.

Your consumer rights in nigeria under the federal competition and consumer protection act

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) and the Federal Competition and Consumer Protection Act (2019) protect you from unfair trading practices, misleading claims, and non-delivery of services, even when you are dealing with a foreign company.

Key protections that support your right to cancel

Under the FCCPC Act, you have the legal right to cancel a subscription service that is not delivered as advertised, is unavailable in your jurisdiction, or continues to charge you without providing the agreed benefit. If Everyplate advertised service availability to you but has failed to deliver consistently, or if you were not clearly warned that the service does not operate in Nigeria, you qualify for a refund of charges paid within the last 14 to 30 days, depending on your circumstances.

Your legal position is straightforward: if you paid for a service and did not receive it, the company must refund you. The FCCPC recognises that foreign companies operating online in Nigeria must comply with local consumer protection standards. If Everyplate refuses to refund you voluntarily after cancellation, you can file a formal complaint with the FCCPC, which has the authority to investigate and compel the company to reimburse you.

How to invoke your rights when you contact Everyplate

When you request cancellation, clearly state that you are a consumer in Nigeria and that the service is not available or has failed to deliver as promised in your region. Request a full refund of all charges paid within the last 30 days. Document every message you send and every response you receive.

If Everyplate denies your refund request, escalate your complaint to the FCCPC through their official website at fccpc.gov.ng or contact them directly. The FCCPC has recovered funds for Nigerian consumers from foreign companies in the past and will take your case seriously if you have clear evidence of non-delivery or misleading claims.

How to cancel Everyplate: step-by-step instructions

You have three main methods to cancel Everyplate; below are the steps for each, ranked by speed and reliability.

Cancel through the Everyplate website or mobile app (fastest method)

Cancelling online gives you instant confirmation and avoids the delays of email support. This is your best option if you have access to your account and want to cancel before the next weekly charge.

1. Log in to your Everyplate account on the website (everyplate.com) or open the mobile app.
2. Navigate to Account Settings or Subscription Settings (usually found in the menu or profile section).
3. Look for an option labeled "Manage Subscription," "Pause Subscription," or "Cancel Subscription."
4. Select "Cancel" and follow the prompts.
   • Everyplate may offer a discount to keep you as a customer; you can decline this offer and proceed with cancellation.
   • Note any reason Everyplate asks you to select (e.g., "Service not available in my region" or "Delivery failures").
5. Confirm your cancellation. You should receive an email confirmation immediately.
6. Screenshot or forward this confirmation to a safe folder for your records.

This method is fastest because you receive confirmation in real time and avoid email delays.

Cancel by email (reliable for documentation)

Email cancellation is slower but creates a written record that protects you if a dispute arises later. Use this method if you cannot access the app or website, or if you want to include detailed notes about non-delivery or service failures.

1. Send an email to Everyplate's customer support address (typically [email protected]; verify the address on their website before sending).
2. In the subject line, write: "Cancellation request for [your email address] - Nigerian customer."
3. In the body, include:
   • Your full name and account email address.
   • Your subscription start date (if you remember it).
   • A clear statement: "I request immediate cancellation of my Everyplate subscription, effective today."
   • Your reason: "The service is not available in Nigeria, and I have not received reliable deliveries to my address."
   • A refund request: "I request a full refund of all charges paid within the last 30 days."
4. Send the email and keep a copy for your records.
5. Wait 3 to 5 business days for a response. If you receive no reply or a refusal, escalate (see section below).

Email creates a clear paper trail that helps if you need to involve the FCCPC later.

Cancel by phone (if you can reach support)

Phone cancellation is immediate but provides no written record unless you record the call (check Nigerian law on recording permissions). Use this method only if you cannot access email or the website.

1. Find Everyplate's customer service phone number on their website or in your account.
2. Call and wait for a representative. Be prepared to wait, as support lines can be slow.
3. When a representative answers, provide your account email and full name.
4. State clearly: "I want to cancel my subscription immediately. The service does not operate reliably in Nigeria, and I have not received consistent deliveries."
5. Request a refund of charges paid within the last 30 days.
6. If the representative agrees, ask them to send a confirmation email to you immediately.
7. Do not hang up until you receive that email in your inbox.

Always request a follow-up email after a phone call so you have proof of the cancellation.

Understanding refunds after you cancel

Your right to a refund depends on when you paid, what you received, and whether Everyplate's terms clearly disclosed that the service does not operate in Nigeria.

What you can expect regarding refunds

If you paid for a box that has not yet shipped, you should receive a refund of that charge automatically once you cancel, often within 5 to 10 business days. If a box was shipped but not delivered to you (a common issue for Nigerian customers), you have grounds to request a refund under the FCCPC Act because you did not receive the service you paid for.

Charges made within the last 30 days are your strongest cases for refund requests. If you were charged more than 30 days ago and the service consistently failed to deliver, you can still file a complaint with the FCCPC, which may order a refund depending on the circumstances.

If Everyplate offers you a partial refund or store credit instead of a cash refund, decline it if you want your money back. A credit is worthless to you if the service does not operate in Nigeria. At Tocancel, we advise you to hold firm on your demand for a cash refund.

Timeline for refunds

Most refunds appear in your bank account 5 to 10 business days after cancellation, depending on your bank. If you paid by credit card or online wallet, the refund goes back to that payment method. Check your bank or payment app for the refund, and contact your bank if it does not appear within 10 business days.

Pricing and what you may have been charged

Everyplate does not advertise Nigeria-specific pricing, and charges vary by meal plan and region. The table below shows typical subscription costs you may recognize on your statement.

All charges are in US dollars and are converted by your bank at the exchange rate on the day of the transaction, which means your Nigerian bank statement will show the naira equivalent. Charges occur automatically each week on your subscription day unless you cancel before the cutoff (usually 11:59 PM the day before shipment).

What happens after you cancel

Cancellation takes effect immediately, and no further charges will be applied after the current billing cycle ends. Here is what to expect next.

Immediately after cancellation

You should receive a cancellation confirmation email from Everyplate within a few hours. Check your email (including spam and promotions folders) for this message. Your account will show an "inactive" or "cancelled" status when you log in.

Any box scheduled before your cancellation date will ship as planned. After that date, no new boxes are scheduled, and you will not be charged again.

Monitoring your account after cancellation

Log into your account once per week for the next month to confirm no new charges are being added. Check your bank statement or mobile app each week to verify no fresh Everyplate charges appear. If a charge does appear after your cancellation date, contact Everyplate immediately and demand a refund.

If Everyplate continues to charge you after you have cancelled, this is a violation of Nigerian consumer law, and you should report it to the FCCPC with evidence of your cancellation request and the unwanted charges.

Requesting a refund if the service failed

If you cancelled because boxes were not delivered or the service failed, contact Everyplate again and provide:

• Proof that you did not receive boxes (e.g., tracking numbers showing no delivery to your address, or simply dates on which you expected boxes but received nothing).
• Dates of all charges related to non-delivered boxes.
• A clear request for a refund.

Keep all documentation for at least 60 days. If Everyplate refuses, file a complaint with the FCCPC and include this documentation with your complaint.

Common mistakes to avoid when cancelling

Cancelling a subscription can be frustrating, especially when the company makes it deliberately difficult; we understand your concern, and these mistakes can be prevented with care.

Mistake 1: cancelling too late in the week

Everyplate's weekly cutoff (the deadline to cancel before the next box charges and ships) is usually before noon or midnight on the day before your shipment day. If you cancel after this cutoff, you will be charged for one more box. To avoid this, cancel as soon as you decide to quit, preferably early in the week.

Mistake 2: pausing instead of cancelling

Everyplate offers a "pause subscription" option that temporarily stops deliveries but keeps your subscription active and your payment method on file. Do not use pause if you want to cancel permanently; select "cancel" instead. After pausing, the subscription resumes automatically after a set period, and you may forget to cancel later.

Mistake 3: not requesting a refund for failed deliveries

Many Nigerian users assume that once they cancel, they have accepted the loss of their money. This is false. If Everyplate failed to deliver boxes you paid for, you have a legal right to a refund. Ask for it explicitly, and escalate to the FCCPC if the company refuses.

Mistake 4: not keeping cancellation proof

If you cancel by phone or through the app, save the confirmation email or take a screenshot of the confirmation message on screen. This proof is essential if a dispute arises. At Tocancel, we always recommend saving multiple copies of your cancellation confirmation in different locations (email, cloud storage, or printed).

Mistake 5: assuming the company will stop charging automatically

Some users report that Everyplate continued to charge them even after they requested cancellation. Do not assume the process is complete until you see proof (a confirmation email) and verify that no new charges appear on your statement for two weeks after cancellation.

Checklist: your cancellation step-by-step

Use this checklist to track your progress and ensure you have completed every necessary step.

Comparing cancellation methods: which is right for you

Choose the cancellation method that matches your situation and comfort level.

Contact information and escalation address

If Everyplate refuses to cancel your subscription or refund your money, escalate your complaint to the official regulator.

Everyplate cancellation contact details

Email: [email protected] (verify on their website before sending)
Website: everyplate.com
App: Available on iOS and Android (search "Everyplate")
Note: Everyplate does not publish a dedicated Nigerian customer service line. Use email or the app for fastest responses.

Federal competition and consumer protection commission (FCCPC)

If Everyplate does not respond to your cancellation or refund request within 7 business days, or refuses to refund you unfairly, file a formal complaint with the FCCPC.

FCCPC official website: fccpc.gov.ng
Email complaints: [email protected] or file through their online portal
Phone: +234 (0) 700 9700 9700
Office address: 3rd Floor, Oshodi-Isolo Local Council Development Area Secretariat, Osolo Way, Isolo, Lagos State, Nigeria
Complaint type: "Non-delivery of subscription service" or "Unauthorized recurring charges"

Include in your FCCPC complaint:

• Dates and amounts of all charges you paid.
• Proof that boxes were not delivered (order tracking, screenshots, dates).
• Copies of your cancellation request and Everyplate's response (or lack of response).
• Any email correspondence about refunds.
• A clear statement that Everyplate does not operate officially in Nigeria and failed to disclose this before charging you.

The FCCPC has the authority to investigate foreign companies operating in Nigeria and can compel Everyplate to refund your money if your complaint is valid.

Key takeaway: your rights are real, and you can enforce them

Everyplate does not officially operate in Nigeria, does not publish naira pricing, and has not guaranteed reliable delivery to Nigerian addresses. If you have been charged without receiving the service, or if deliveries have failed, you have a legal right under the Federal Competition and Consumer Protection Act to cancel your subscription and recover your money.

Start by cancelling through the app or website if you can access your account; this is fastest and safest. If Everyplate refuses to refund you, or if charges continue after cancellation, do not accept this outcome. Instead, file a complaint with the FCCPC and provide all your documentation. The FCCPC takes action against companies that deceive or overcharge Nigerian consumers, and your case has strong merit if the service was not delivered as promised.

Tocancel has helped thousands of consumers recover money from subscription services they no longer needed or could not use. Your cancellation is justified, and your refund request is valid. Take action today by logging into your account and submitting your cancellation through the fastest method available to you. If the company refuses to cooperate, Tocancel and the FCCPC are here to back up your rights as a Nigerian consumer.