Cancel CBS All Access: The Right Way for Nigerians

How to cancel CBS All Access (now paramount+) in nigeria and reclaim your money

Understanding CBS All Access and paramount+ in nigeria

CBS All Access was a US-based streaming service that rebranded to Paramount+ in 2021. The platform delivered American television shows, live channels, sports content, and exclusive digital series to Nigerian subscribers who wanted access to CBS programming and international entertainment not available through local broadcasters. If you subscribed to CBS All Access before the rebrand, your account automatically transitioned to Paramount+ with your login credentials and watch history intact.

The rebrand transition and what changed for you

When CBS All Access became Paramount+, the service did not create a Nigeria-specific offering or local payment structure for 2026 and 2025. This means most Nigerian users access Paramount+ through international accounts, sometimes using VPNs or international payment methods to bypass geographic restrictions. Your billing currency, subscription tier, renewal schedule, and cancellation process may differ depending on which country your account is registered to. Understanding this matters because cancellation workflows, customer support channels, and refund policies shifted after the rebrand, and you need to know exactly which platform you are cancelling and where your account sits legally.

At Tocancel, we recognize that this confusion often delays cancellations or causes billing to continue after you intended to stop. Clarity on which service you are subscribed to is your first step toward a clean, confirmed cancellation.

Why many nigerians cancel paramount+ subscriptions

Nigerian subscribers typically cancel for one of three reasons: the service is unavailable or slow in their region, they no longer watch enough content to justify the cost, or they discovered cheaper alternatives with better local content. The lack of Nigeria-specific pricing also means you pay in US dollars or another international currency, which makes the cost feel higher when converted to naira. If you fall into any of these categories, cancelling protects your money from repeated charges you do not want.

Your legal rights as a nigerian subscriber

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 is your legal shield, even when you subscribe to a service based outside Nigeria.

What the FCCPA guarantees you

Under the FCCPA, you hold the right to receive accurate, non-misleading information before you purchase a subscription. You also have the right to dispute unauthorized or hidden charges, to cancel a recurring service without unreasonable barriers, and to receive clear confirmation when your subscription ends. The Federal Competition and Consumer Protection Commission (FCCPC) enforces these rights and investigates complaints from Nigerian consumers about unfair business practices by foreign companies that operate in Nigeria or bill Nigerian accounts.

Your legal position is simple: if Paramount+ continues to charge your account after you submit a clear, documented cancellation request, that is a violation of the FCCPA. If the company refuses to cancel or ignores your request, you can file a complaint with the FCCPC, dispute the charge with your bank, or pursue the matter through small claims court. Tocancel helps you build the documentation trail that makes these complaints stick.

How to document your rights and protect yourself

From this moment forward, save every communication with Paramount+ customer service. Record the date, time, the name of any representative you speak to, and their exact response to your cancellation request. Take screenshots of your account page showing the active subscription, your billing history, and any renewal date listed. If the company sends you a cancellation confirmation, screenshot that too. If Paramount+ continues to bill you after cancellation, export your bank statements or payment app history showing the unwanted charge, and save these as PDF or image files.

This documentation is not optional. It is your proof that you cancelled in good faith, and it is the evidence the FCCPC or your bank needs to take action if a dispute arises. Tocancel recommends creating a folder on your phone or computer labeled "Paramount+ Cancellation - [Today's Date]" so all your evidence stays in one place and is easy to retrieve if needed.

How to cancel your paramount+ subscription step by step

The exact cancellation steps depend on how you originally signed up: through the Paramount+ website directly, through a third-party payment platform, or through a mobile app.

Cancelling directly through the paramount+ website

If you subscribed to Paramount+ (or CBS All Access before the rebrand) by creating an account on paramount.com and paying directly with a credit card or international payment method, follow these steps:

1. Log into your Paramount+ account at paramount.com using your email and password.
2. Click on your profile icon or account name in the top right corner of the page.
3. Select "Account" or "Settings" from the dropdown menu.
4. Look for a section labelled "Subscription," "Billing," or "Plan" on your account dashboard.
5. Click "Manage Subscription" or "Cancel Subscription" (the exact wording varies by account region).
6. Read any retention offer or discount the company presents to you. You may ignore these without penalty.
7. Select the reason for your cancellation from the list provided (cost, lack of use, or "other").
8. Click "Confirm Cancellation" or "Cancel my subscription."
9. Take a screenshot of the confirmation page and note the date and time.
10. Check your email within 5 minutes for a confirmation message from Paramount+. Save this email in a folder or take a screenshot.

Once you confirm cancellation online, your access should end on the next billing date or immediately, depending on your subscription type. Some accounts end access right away; others allow you to watch until the current billing cycle ends. Check the confirmation message to see which applies to you.

Cancelling if you subscribed through a third-party platform or mobile app

If you signed up for Paramount+ (or CBS All Access) through Apple App Store, Google Play, Amazon Prime Video, or another third-party platform, you cannot cancel directly on the Paramount+ website. Instead, you must cancel through the platform where you originally paid.

• For Apple App Store: Open the App Store app, tap your profile icon at the top, select "Subscriptions," find Paramount+, tap it, and select "Cancel Subscription."
• For Google Play: Open the Google Play app, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," find Paramount+, and tap "Cancel Subscription."
• For Amazon Prime Video: Log into your Amazon account, go to "Your Account," select "Prime Membership," choose "Manage your Prime membership," and look for "Channel Subscriptions" or similar wording, then find and cancel Paramount+.
• For other platforms: Contact the platform's customer support directly and ask them to cancel your Paramount+ subscription. Provide them with your Paramount+ email address and billing email so they can identify your account correctly.

When you cancel through a third-party, you are not cancelling with Paramount+ directly. The third-party platform processes your cancellation and then notifies Paramount+ to stop billing. This means you should receive cancellation confirmations from both the third-party platform and from Paramount+ within 24 to 48 hours. If you receive only one confirmation and not the other, contact both companies to confirm the cancellation went through. Tocancel emphasizes this point because many users think they have cancelled when the third-party processed the request but Paramount+ did not actually receive it.

Cancelling by email or postal mail (if online methods fail)

If you attempt to cancel online and encounter a broken page, an error message, or if customer service does not respond within 7 days, you have the right to cancel by email or post. Send a clear, written cancellation request to Paramount+ using the contact details below. Write the email or letter in English, include your full name, the email address associated with your Paramount+ account, your subscription start date, and a clear statement: "I hereby request to cancel my Paramount+ subscription effective immediately."

Send this request to:

Paramount+ Cancellation Address (via Xpendy third-party service):

Paramount Global
1633 Broadway
New York, NY 10019
USA

Or contact Paramount Global's legal department directly at:

Paramount Global
Legal Department
1633 Broadway
New York, NY 10019
USA

Keep a copy of your email or take a photo of the letter before you send it. Request a read receipt or send the letter via registered mail so you have proof of delivery. Once you send this request, Paramount+ has a legal obligation under the FCCPA to honor it within 14 days and to confirm cancellation in writing.

What happens after you cancel

Cancellation does not always mean immediate loss of access, and this confusion causes many people to worry they have not actually cancelled.

Your access timeline after cancellation

When you cancel a subscription, Paramount+ follows one of two access models depending on your region and billing cycle. Most commonly, you retain access until the end of your current billing month. For example, if you cancel on the 15th of the month but your billing cycle runs from the 1st to the 30th, you can watch until the 30th at no extra charge. Alternatively, some premium tiers end access immediately upon cancellation. Your cancellation confirmation email will state which applies to you. Read this email carefully and note the exact access end date.

After your access ends, do not be alarmed if your account page shows "Subscription Cancelled" or "No Active Subscription" on your next login. This is normal and confirms your cancellation worked. You can reactivate your subscription anytime by logging back in and choosing a plan, but you are not obligated to do so.

What to do if paramount+ charges you after cancellation

Unwanted charges after cancellation are not rare, and they do not mean you failed to cancel. They mean the company failed to process your request. Act immediately if you see a charge on your bank statement or payment app after your confirmed access end date. Follow these steps:

1. Log into your Paramount+ account and check the "Billing" or "Payment History" section. If your subscription shows as "Cancelled," you have solid proof the company made a billing error.
2. Take a screenshot of the cancelled subscription status on your Paramount+ account showing today's date.
3. Open your bank statement or payment app and screenshot the unwanted charge, including the date, amount, and merchant name.
4. Contact your bank or payment service (usually via their app or phone line) and report the charge as unauthorized. Provide them with the cancellation confirmation from Paramount+ as evidence that you cancelled in good faith.
5. File a dispute or chargeback through your bank. Most banks refund unauthorized charges within 7 to 14 business days while they investigate.
6. Send a follow-up email to Paramount+ (using the address above) with the subject "Unauthorized charge after cancellation - Account [your email]." Attach screenshots of both your cancelled account status and the unwanted charge. Demand a refund and give them 7 days to respond.
7. If Paramount+ does not respond or refund within 7 days, file a complaint with the FCCPC at www.fccpc.gov.ng. Include all your documentation: cancellation confirmation, screenshots of your account, and bank statements showing the unwanted charge.

Your bank and the FCCPC are your enforcement tools. Neither one requires you to be a lawyer or to hire one. Both exist precisely to handle situations like this, and Tocancel has supported thousands of consumers in filing these complaints successfully.

Refund eligibility and what you can expect

Nigeria's FCCPA does not automatically entitle you to a refund of your full subscription cost simply because you cancel. However, you are entitled to a refund if you cancel during the initial free trial period (if offered), or if you can prove Paramount+ billed you fraudulently, without your consent, or after you submitted a valid cancellation request.

When paramount+ must refund you

You have a strong refund claim in these scenarios: you cancelled during a free trial before the paid period began; you cancelled within 7 to 14 days of purchase and Paramount+ has a cancellation guarantee; the company charged you without your authorization; or the company continued billing after you submitted a clear, documented cancellation request. In the last case, you are entitled to a refund of all charges after your cancellation date.

Most subscription services do not offer refunds for unused time in a billing month if you cancel mid-cycle. This is standard practice in Nigeria and internationally. However, if Paramount+ agreed in writing to a refund (for example, in a promotional offer email), you can demand that refund. If the company refuses, escalate to the FCCPC with your written agreement as evidence.

How to request a refund from paramount+

Send a formal refund request email to Paramount+ using this template:

Subject: Refund request for unauthorized charges - Account [your email address]

Body:
"I am writing to request a refund for my Paramount+ account [your email address]. I cancelled my subscription on [date you cancelled] as confirmed by [cancellation confirmation number or screenshot]. However, I was charged [amount] on [date of unwanted charge]. I did not authorize this charge. Under Nigeria's Federal Competition and Consumer Protection Act 2019, I am entitled to a refund of this unauthorized charge. Please process this refund within 7 days and confirm by email."

Send this email to the address above. If Paramount+ does not respond within 7 days, file a chargeback with your bank. If the company responds but refuses your refund, file a complaint with the FCCPC. Include all documentation: the refund request, the cancellation confirmation, bank statements, and Paramount+'s refusal email.

Pricing and billing details for nigerian subscribers

Understanding what you are paying helps you decide whether to cancel or downgrade to a cheaper tier.

*Exchange rates fluctuate. Actual naira cost depends on your payment method and current USD/NGN rates.

If cost is your reason for cancelling, consider downgrading to the Essential tier (with ads) before you cancel completely. This option costs ₦3,000-₦3,500 monthly and may be worthwhile if you still want access to CBS shows or Paramount+ originals. You can downgrade by visiting your Account settings and selecting "Change Plan" instead of "Cancel Subscription." After downgrading, you can always cancel later if the lower tier does not meet your needs.

Common mistakes that delay or fail your cancellation

Cancellations do not always go smoothly, and a few preventable errors cause most of the trouble. Know what to avoid so you do not end up paying for a service you no longer use.

Mistake 1: cancelling through the wrong platform

If you subscribed via Apple App Store, Google Play, or Amazon Prime Video, cancelling on the Paramount+ website will not work. The two systems are separate, and your cancellation request will not reach the right department. Always cancel through the exact platform where you originally paid. If you are unsure which one you used, log into your email and search for receipts from "Apple," "Google," "Amazon," or "Paramount" to confirm which company charged you.

Mistake 2: assuming you cancelled because the app is still installed

Deleting the Paramount+ app from your phone does nothing. The app is just software; your subscription exists on Paramount+'s servers, not on your device. You must cancel your subscription account, not just remove the app. Similarly, logging out of the app does not cancel. Only a formal cancellation request submitted through the official method (website, app settings, or email) counts.

Mistake 3: not saving your cancellation confirmation

Paramount+ sends confirmation emails, but they can end up in your spam folder or disappear if you delete them. Take a screenshot of the confirmation page immediately after you cancel, and save the confirmation email as a PDF or image file. If the company later denies you cancelled, your screenshot is irrefutable proof. Tocancel has seen cases where customers lost refund disputes simply because they could not produce a cancellation confirmation. Do not be that customer.

Mistake 4: not checking your bank statement after cancellation

Many people cancel and then forget to check whether the company actually stopped billing. You must verify on your bank statement that no charge appears after your access end date. Set a phone reminder for one week after your cancellation to check. If you see a charge, contact your bank immediately. The longer you wait, the harder it becomes to dispute.

Mistake 5: cancelling without documenting authorization if using someone else's account

If your spouse, parent, or friend paid for the Paramount+ account and you are requesting cancellation on their behalf, get written permission first. Send them an email saying "I will be cancelling the Paramount+ account on [date] unless you object." This protects both of you if a dispute arises later. If someone else paid for the account, technically they own the cancellation right, not you.

Checklist: make sure your cancellation is complete

Use this checklist before you consider your cancellation done. Do not skip any step.

• [ ] I submitted my cancellation request through the correct platform (website, app, or email).
• [ ] I received a cancellation confirmation from Paramount+ (via email or on-screen).
• [ ] I took a screenshot of the confirmation and saved it with today's date in a folder labeled "Paramount+ Cancellation."
• [ ] I noted the exact access end date from the confirmation email or my account page.
• [ ] I did not delete the confirmation email from my inbox (it is my backup proof).
• [ ] I logged back into my Paramount+ account to confirm the subscription now shows as "Cancelled" or "No Active Subscription."
• [ ] I set a phone reminder to check my bank statement one week after the access end date to ensure no charge appears.
• [ ] I have all my documentation (confirmation, screenshots, bank statements) saved in one folder on my phone or computer.

Once you have checked every box, your cancellation is solid. You have the proof, the date, and the confidence to dispute any unwanted charge with your bank or the FCCPC.

Should you cancel, downgrade, or pause your paramount+ subscription

Cancellation is not always the right move. Consider these alternatives before you decide.

When to keep your subscription

Keep Paramount+ if you watch at least two to three hours per week of content you genuinely enjoy. At ₦6,000-₦7,000 monthly, it costs less than most Nigerian cable TV packages and offers significantly more choice. If you have a family sharing the account, the per-person cost is even lower. Keep it if you want instant access to new CBS episodes, NFL games, or Paramount+ original series the week they air.

When to downgrade instead of cancelling

Downgrade to the Essential tier (with ads) if you like some Paramount+ content but the Premium price feels too high. The Essential tier costs ₦3,000-₦3,500 monthly and includes the same shows and films, but with advertisements and slightly lower video quality. You lose 4K and offline download, but you keep access to all content. This is the best middle ground if your issue is cost, not interest.

When to cancel completely

Cancel if you have not opened the app in the last four weeks, if you cannot name three shows you want to watch, or if the recurring charge feels like dead money. Cancel if Paramount+ is not officially available in your region and you have to use workarounds (VPN or international accounts) to access it, because this creates legal and service gaps. Cancel if you found a cheaper or better-rated alternative like DSTV, Showmax, or Netflix that covers the content you need. And cancel if you are in financial difficulty and need to cut expenses. Tocancel supports any cancellation decision that puts your wellbeing first.

What to watch instead: alternatives to paramount+ in nigeria

If you are cancelling, you may want to know what to switch to. Here are the leading streaming options for Nigerian viewers:

Showmax is the strongest alternative for Nigerian viewers because it offers Showmax Originals, HBO content, local African series, and live sports, all with pricing in naira and servers optimized for Nigerian internet speeds. If American TV shows are your main draw, Netflix remains the cheapest entry point with excellent local content alongside US hits.

Navigating paramount+ customer service if cancellation fails

If you attempt to cancel online and the page crashes, if customer service does not respond to your emails, or if your cancellation request is ignored, you need a backup plan.

Direct contact channels

Paramount+ does not publicly list a Nigeria-specific support phone number because the service is not officially offered here. However, you can reach the company through these general channels:

• Paramount+ Help Centre: Visit help.paramount.com and search "Cancel Subscription" for region-specific guides and live chat links.
• Email support: Use the contact form on help.paramount.com to submit a cancellation request. Responses typically arrive within 24 to 48 hours.
• Social media: Message @ParamountPlus on Twitter/X or send a direct message via the Paramount+ Facebook page. The social team often has faster response times than email.
• Postal address (for official correspondence): See the address listed in the section above under email cancellation methods.

If customer service claims you cannot cancel because you are in Nigeria, remind them that the FCCPA applies to any company billing a Nigerian account, regardless of where the service is based. Tocancel has documented cases where this statement resolved the issue immediately.

When to escalate to the FCCPC

File a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission if Paramount+:

• Refuses to cancel your subscription after a clear, documented request;
• Continues billing you after your cancellation was confirmed;
• Makes cancellation deliberately difficult (e.g., a button that does not work, or instructions that loop);
• Does not respond to cancellation requests within 7 days;
• Refuses to refund unauthorized charges after you cancelled.

File your complaint at www.fccpc.gov.ng or in person at the FCCPC head office in Abuja. Include all your documentation, screenshots, cancellation confirmation numbers, and bank statements. The FCCPC will investigate at no cost to you and can order Paramount+ to refund you, stop billing, and pay compensation if the company is found at fault.

Final review checklist: before you cancel

Read this checklist one final time before you hit "Cancel Subscription." It takes two minutes and prevents most regrets.

• [ ] I have confirmed that I want to cancel (not downgrade or pause).
• [ ] I know which platform I subscribed through (website, Apple, Google, Amazon, etc.).
• [ ] I have checked which shows or films I will lose access to and I am okay with that loss.
• [ ] I have not used my account for at least two weeks, so I am confident I do not need it.
• [ ] No one else in my household will be upset about the cancellation.
• [ ] I have created a folder on my phone or computer for cancellation documentation.
• [ ] I am ready to take a screenshot of the cancellation confirmation as soon as I see it.
• [ ] I understand that access may end immediately or at the end of my billing month (I will check my confirmation).
• [ ] I have set a phone reminder to check my bank statement one week after access ends.
• [ ] I have saved the Paramount+ support email address in my contacts in case I need to escalate.

If you have checked all ten boxes, you are ready to proceed with confidence. Your cancellation is not final until you have confirmation in hand.

Summary: your rights, your power, your action

Cancelling Paramount+ (formerly CBS All Access) in Nigeria is your right under the Federal Competition and Consumer Protection Act 2019. The company must honor your cancellation request within 14 days, must confirm it in writing, and must stop billing you after your access period ends. If Paramount+ refuses, bills you without authorization, or ignores your request, the FCCPC will investigate at no cost to you.

Do not tolerate confusion, delays, or unwanted charges. Document every step-save confirmations, screenshot your account status, monitor your bank statements, and keep all evidence in one folder. If the company fails you, your documentation is the foundation of a winning dispute with your bank or the FCCPC.

Tocancel has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover unauthorized charges, and stand up to companies that ignore their rights. You can do this too. Whether you are cancelling to save money, reduce clutter, or switch to a better service, your decision matters and your voice will be heard.

Follow the steps in this guide, use the cancellation address provided above, and keep your proof safe. Tocancel is here to support your consumer rights every step of the way.