Cancel Crashplan: The Right Way to Protect Your Data

How to cancel Crashplan in new zealand: protect your data and understand your refund rights

Why you might cancel Crashplan

Crashplan is a cloud backup service that stores your files securely online, letting you restore previous versions whenever you need them. The service works well for individuals and small businesses who want continuous, hands-off backup without managing physical hard drives.

You may decide to cancel for several reasons: you have switched to another backup provider, the monthly cost no longer fits your budget, you no longer need ongoing backup protection, or you are unhappy with the service's performance or support response. Whatever your reason, Tocancel is here to guide you through the cancellation process with confidence and clarity.

What Crashplan offers

Crashplan's core features include continuous background backup, file versioning (so you can restore files to earlier states), and the ability to restore your data to any device from anywhere in the world. Depending on your plan, you receive either limited storage with restrictions on the number of devices you can back up, or unlimited cloud storage across multiple devices.

Who relies on Crashplan

Individuals, freelancers, and small teams use Crashplan to ensure their documents, photos, and work files remain safe from loss. The service also offers Small Business plans designed for organisations that need per-device backup at scale, though these are now legacy offerings.

Understanding Crashplan pricing in new zealand

Crashplan displays all pricing in US dollars; New Zealand dollar billing is not available, so your charges will appear in USD on your statement and convert at your bank's current exchange rate.

If you are on a multi-year plan and decide to cancel midway through, be aware that Crashplan's refund policy is restrictive. Tocancel recommends carefully reviewing the terms before committing to annual or 2-year billing cycles.

Compare Crashplan to similar services

Before you cancel, you may want to compare Crashplan to other cloud backup options available in New Zealand. The table below shows how Crashplan stacks up against common alternatives on cost, storage, and device limits.

Before you cancel: checklist and preparation

Cancelling without proper preparation can leave your data vulnerable. Take these steps before you submit your cancellation request.

Have a backup plan ready

Do you already have another backup solution in place, such as an external hard drive, a different cloud service, or local copies on your devices? If not, set up your replacement backup first. This means your files remain protected during the transition from Crashplan to your new solution.

Download and export your data

Once you cancel, Crashplan will delete your backed-up files according to its data retention policy. You typically have a grace period of around 30 days, but do not rely on this window. Download or restore any critical files to your computer or to another service before you click the cancel button. This protects you from accidental data loss if Crashplan's grace period is shorter than expected or if the company changes its retention policy.

Review your subscription details

Log into your Crashplan account and check your current plan type, renewal date, and billing method. If you are partway through an annual or 2-year contract, understand that Crashplan rarely issues refunds for unused time. Knowing this in advance helps you decide whether cancellation is the right move now or later.

Before you cancel, gather your subscription information, export your data, and arrange a replacement backup solution.

Your consumer rights and what they mean for you

In New Zealand, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws require that services meet certain legal standards, and you have the right to a refund or compensation if they do not.

When you can claim a refund under new zealand law

If Crashplan is not fit for purpose (for example, it consistently fails to back up your files, operates much slower than advertised, or does not work as described at the point of sale), you may have grounds to claim a refund under the Consumer Guarantees Act. This applies even if you are partway through a contract or annual billing cycle.

Similarly, if Crashplan has engaged in misleading or deceptive conduct (for example, claiming features that do not exist or hiding cancellation terms in fine print), you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority.

Tocancel's approach to your rights

Tocancel believes you deserve transparency and fair treatment when you cancel. If you believe Crashplan has breached consumer law, Tocancel recommends documenting the problem (screenshots, dates, error messages) and writing to Crashplan's support team to request a refund. If they refuse, escalate your complaint to the Commerce Commission.

Your legal position: if Crashplan fails to deliver the service as promised, you may have the right to a refund or compensation under New Zealand consumer law, regardless of the stated refund policy.

How to cancel Crashplan: step-by-step

Cancelling Crashplan depends on how you set up your account and which payment method you use. Follow the steps below for your situation.

Cancel via the Crashplan website (recommended method)

This is the fastest and most straightforward way to cancel your account.

1. Log into your Crashplan account at www.crashplan.com
   • Use the email address and password associated with your account.
2. Navigate to your account settings or billing dashboard
   • Look for a menu option labelled "Settings", "Account", or "Billing".
   • Click on "Subscription" or "Plan" to see your current plan details.
3. Find the cancellation option
   • Look for a button or link that says "Cancel subscription", "Downgrade", or "Cancel my plan".
   • Click it to enter the cancellation flow.
4. Answer Crashplan's exit survey (optional)
   • Crashplan may ask why you are cancelling; you can skip these questions if you prefer.
   • Providing feedback helps Tocancel and other advocates understand service gaps.
5. Confirm your cancellation
   • Review the cancellation summary, which will show your final billing date and data retention period.
   • Click the final confirmation button.
6. Save your confirmation email
   • Crashplan will send you a confirmation email to your registered email address.
   • Keep this email for your records in case you need to dispute a charge later.

Cancel via your payment provider

If you cannot log into your Crashplan account or prefer to cancel through your payment method, you can contact your bank, credit card issuer, or payment platform directly.

1. Contact your bank or credit card company
   • Call the number on the back of your card or log into your online banking portal.
   • Tell them you want to cancel or stop recurring payments to Crashplan.
2. Request a stop-payment order
   • Ask the provider to block all future charges from Crashplan.
   • Request written confirmation of the stop-payment instruction.
3. Also cancel via Crashplan's website
   • Even after stopping payment, Tocancel recommends cancelling your account on Crashplan's website to ensure it is officially closed.
   • This prevents confusion and keeps your records clear.

Cancelling via your bank works, but always cancel your Crashplan account directly as well to ensure a clean break.

Crashplan's refund policy and what to expect

Understanding Crashplan's refund terms helps you know whether you will receive any money back after cancellation.

Refund eligibility

Crashplan's official refund policy is restrictive. The company typically does not refund unused time on annual or multi-year plans. However, if you cancel your monthly subscription, you will not be charged for the next billing cycle, so you lose only the remainder of the current month.

If you are charged after cancellation, dispute the charge with your bank immediately. Keep your cancellation confirmation email as evidence.

If you paid by credit card or debit card

Contact Crashplan support or your bank to request a refund if you believe you are owed one. Tocancel recommends using the Consumer Guarantees Act as your legal basis if Crashplan failed to provide the service as described. Include this in your request.

If you paid via PayPal or apple ID

Log into your PayPal or Apple account, find your Crashplan transactions, and request a refund directly through those platforms. Both PayPal and Apple have buyer protection policies that may entitle you to a refund if Crashplan did not deliver the promised service.

Refunds are not guaranteed, but disputing unfair charges through your payment provider increases your chances of recovery.

Common mistakes to avoid when cancelling

Cancellation can go wrong if you rush through the process or miss important details. Here are the pitfalls Tocancel has seen most often, and how to avoid them.

Forgetting to download your data first

Once you cancel, your backed-up files may be deleted after the grace period expires. If you have not already downloaded critical files, you could lose them forever. Download everything before you press the cancel button.

Cancelling through your bank but not through Crashplan

Stopping payment at your bank does not automatically close your Crashplan account. The service may still exist in Crashplan's system, and you may encounter issues if you try to reactivate it later or if billing disputes arise. Always cancel directly on Crashplan's website.

Not keeping your cancellation confirmation

If Crashplan charges you after cancellation, your confirmation email is your proof that you ended the subscription. Save it to your email archive or print it out.

Cancelling on the wrong day of the month

If you cancel mid-billing cycle, you may still be charged for the rest of that month. Check your renewal date before you cancel, and time your cancellation to align with the end of your billing cycle if possible. This minimises the cost of unused time.

Plan your cancellation timing, download your data, and confirm the cancellation through multiple channels to avoid losing access or facing unexpected charges.

What happens after you cancel Crashplan

Cancellation is just the start; several things happen to your account and data after you submit your request. Here is what to expect.

Immediate changes

Your Crashplan account will stop accepting new backups immediately, though your backed-up files will remain accessible for a grace period (usually 30 days). During this time, you can still log in and download your data.

Billing

You will not be charged for the next billing cycle. However, if you are on an annual plan and cancel midway through, Crashplan will not refund the unused portion. If you are charged after cancellation, contact Tocancel for guidance on how to dispute the charge.

Data retention

After the grace period ends (typically 30 days), Crashplan will permanently delete all your backed-up files from their servers. If you have not downloaded your data by then, it will be lost. Make sure you export everything you need before the grace period expires.

Account reactivation

You can reactivate your Crashplan account at any time by logging in and choosing a new plan. However, your previously backed-up files will not be restored; you will start fresh with a new account.

After cancellation, your account remains accessible during the grace period, but your files will be deleted permanently if you do not download them first.

How tocancel can help you cancel with confidence

Cancelling any subscription can feel daunting, especially if you are unsure of your rights or worried about hidden charges. Tocancel has helped thousands of consumers cancel Crashplan and other services by providing clear, step-by-step guidance and standing up for your consumer rights.

If you encounter resistance from Crashplan, face unexpected charges, or believe the company has breached consumer law, Tocancel is here to support you. Visit Tocancel.com to explore additional resources, read cancellation guides for other services, and learn more about your rights under New Zealand law.

Next steps

Use the step-by-step instructions above to cancel your account today. Download your data first, save your confirmation email, and keep records of all communication with Crashplan. If any issues arise, Tocancel and the Commerce Commission are here to help.

Crashplan cancellation address and contact details

Although cancellation via the Crashplan website is recommended, you may need postal or email contact details if you require formal termination notice or wish to lodge a complaint.

Crashplan does not provide a dedicated New Zealand postal address; all cancellations and account changes must be handled through the online portal at www.crashplan.com. If you need to contact Crashplan by email or post, use the contact information listed in your account or in their Terms and Conditions (accessible from their website).

For consumer complaints in New Zealand, contact the Commerce Commission at www.comcom.govt.nz or phone 0800 943 600. If Crashplan refuses to refund you or fails to deliver its service as described, the Commerce Commission can investigate and take action on your behalf.

Tocancel remains your trusted partner in cancelling subscriptions fairly and protecting your consumer rights across New Zealand.