Cancel Breakthrough Guitar: The Right Way

How to cancel Breakthrough Guitar and avoid hidden charges in new zealand

What is Breakthrough Guitar

Breakthrough Guitar is an online platform that teaches you guitar through structured video lessons, practice routines, and membership access to instructional content. The service is designed for learners of all levels-whether you're picking up a guitar for the first time or you're a self-taught player looking for guided progression.

You can access the platform via the main website or through mobile apps available on both the Apple App Store and Google Play Store. This flexibility means you can learn on your computer, tablet, or phone, depending on what suits your schedule and learning style best.

Who uses Breakthrough Guitar

The platform appeals to beginners and intermediate guitarists who want structure beyond free YouTube tutorials. If you benefit from clear lesson sequencing, practice frameworks, and a defined path to skill progression, Breakthrough Guitar targets exactly your learning approach.

User feedback is mixed. Some learners report solid progress and appreciate the organised curriculum, whilst others find the teaching style too basic or notice lessons become repetitive over time. Your actual experience depends entirely on your current skill level and how your learning style aligns with their teaching method.

Why you might want to cancel Breakthrough Guitar

New Zealand subscribers typically cancel for one of these reasons: the content doesn't match their playing level, motivation fades after the initial enthusiasm wears off, unexpected charges appear on their payment method, or they discover alternative platforms that suit them better.

Whatever your reason for cancelling, you have clear rights under New Zealand consumer law, and the process should be straightforward. Tocancel has guided thousands of New Zealand consumers through subscription cancellations, and knowing the exact steps makes the process quick and painless.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect your rights as a New Zealand consumer-including for digital services like online music lessons.

Key protections you have

You have the right to cancel a subscription within a reasonable timeframe if the service fails to meet acceptable quality standards. If Breakthrough Guitar does not perform as represented, is not fit for purpose, or is not delivered as promised, you can request a refund or cancellation without penalty.

The Fair Trading Act specifically prohibits misleading or deceptive conduct. If Breakthrough Guitar uses unclear billing language, hides renewal charges in small print, or makes cancellation deliberately difficult, you have solid grounds to escalate your complaint. Your legal position is clear: businesses must be transparent about costs and cancellation, and they cannot make it harder to cancel than to sign up.

If Breakthrough Guitar refuses to acknowledge your cancellation request or continues charging after you cancel, contact the Commerce Commission at comcom.govt.nz. The Commission investigates complaints about unfair business practices and can compel refunds on your behalf. Keep all evidence-emails, screenshots of your account, payment statements, and support messages-to strengthen your case if escalation becomes necessary.

What happens if the company ignores you

Document everything. Take screenshots of your cancellation request, save email confirmations, and keep copies of your payment statements showing any charges after your cancellation date. If Breakthrough Guitar ignores your requests or continues to charge, you have the right to lodge a formal complaint with the Commerce Commission, which has the power to investigate and award compensation.

Your documented evidence is your strongest tool-it shows the company was given clear notice and chose not to comply.

How to cancel Breakthrough Guitar on the web

Cancelling through the Breakthrough Guitar website is the most direct method and generates immediate written proof of your cancellation request.

1. Visit breakthroughguitar.com and log into your account using your email address and password.
   • If you've forgotten your password, click the "Forgot Password" link to reset it before proceeding.
2. Navigate to your Account Settings or Membership section, usually found in the top right corner under your profile name or in a settings menu.
   • Look for a gear icon or a dropdown menu with your account options.
3. Select "Manage Subscriptions" or a similar option to view your current subscription status and billing details.
   • This section shows your renewal date and the amount you're being charged.
4. Click "Cancel Subscription" and review any on-screen prompts or retention offers.
   • Breakthrough Guitar may offer a discount or pause option to keep you subscribed. Decline if you're certain about cancelling.
5. Confirm your cancellation and request a written confirmation email.
   • Do not close the page until you see a confirmation message. Screenshot this page for your records.
6. Check your email inbox (including spam folders) for a cancellation confirmation from Breakthrough Guitar.
   • This email is your proof of cancellation. Save it permanently and forward it to yourself as a backup.

Complete this process at least 7-10 days before your next renewal date to ensure your subscription does not charge again.

How to cancel via the Breakthrough Guitar mobile app

If you subscribed through the Breakthrough Guitar app on your phone, you may need to cancel through your device's app store rather than the app itself.

Cancel on apple app store (iPhone or iPad)

1. Open the Apple App Store and tap your profile icon in the top right corner.
   • Your profile is a small circle containing your initials or photo.
2. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions linked to your Apple ID.
3. Tap "Breakthrough Guitar" from your subscription list.
   • If you don't see it, scroll down to find it.
4. Tap "Cancel Subscription" and confirm your cancellation request.
   • Apple will show you your refund eligibility and renewal date.
5. Save a screenshot of the cancellation confirmation screen for your records.
   • This serves as proof if you need to dispute charges later.

Cancel on google play store (Android)

1. Open the Google Play Store and tap your profile icon in the top right corner.
   • Your profile appears as a circle in the search bar area.
2. Select "Manage my subscriptions" or "Payments and subscriptions" depending on your device version.
   • You'll see a list of all active subscriptions.
3. Tap "Breakthrough Guitar" to open your subscription details.
   • Check your renewal date and the amount charged.
4. Tap "Cancel subscription" and confirm.
   • Google will ask you to confirm your choice before finalising cancellation.
5. Screenshot the cancellation confirmation for your records.
   • Google emails confirmation, but screenshots protect you if that email goes to spam.

Cancelling through your app store is often faster than contacting the company directly, and you receive automatic confirmation from Apple or Google.

Breakthrough Guitar pricing and subscription options

Understanding what you're paying for helps you decide whether the service is worth keeping or whether cancellation makes sense for your budget.

Monthly subscriptions are most common and most frequently cancelled. If you're on an annual or lifetime plan, cancellation may have different terms-check your original purchase email for details.

What happens after you cancel

Cancelling your subscription doesn't happen instantly, and understanding the timeline prevents surprise charges and confusion.

Immediate after cancellation

Once you submit your cancellation request, Breakthrough Guitar will send you a confirmation email within 24 hours. Your access to lessons continues until your current billing period ends-you won't lose access immediately. This is standard practice: you've paid for the current month or year, so you keep full access until that period expires.

On your renewal date

Your subscription stops charging on the date shown in your cancellation confirmation email. No further payments will be taken after that date. However, if a charge does appear after your confirmed cancellation date, contact Breakthrough Guitar's support team immediately and reference your cancellation confirmation email.

Regaining access later

If you cancel and later want to resubscribe, you'll need to start a new subscription. Breakthrough Guitar does not typically restore cancelled accounts automatically, so you'll create a fresh account or log back in with your original email and select a new plan.

If you're cancelling because the service doesn't suit you, Tocancel recommends exploring alternatives before resubscribing to avoid the same issues.

Refund eligibility and how to claim one

Whether you receive a refund depends on why you're cancelling and how long you've had the subscription.

When you can claim a refund

You have the right to a refund under the Consumer Guarantees Act 1993 if Breakthrough Guitar fails to deliver what was promised. For example, if the lessons don't match the description on their website, the content is outdated, or the platform doesn't work properly, you can request a refund of your payment.

If you're unhappy with the service quality, contact Breakthrough Guitar's support team and explain specifically what didn't meet your expectations. Request a refund in writing (email is fine) and reference the Consumer Guarantees Act 1993.

When refunds are unlikely

If you cancel simply because you've lost interest or found a competitor you prefer, Breakthrough Guitar is unlikely to offer a refund for the current or future billing periods. Cancellation stops future charges, but past payments are typically non-refundable unless the service failed to deliver.

How to claim a refund

1. Email Breakthrough Guitar's support team with a clear subject line: "Refund request - [Your Account Email]".
   • Use a professional tone and explain specifically why the service didn't meet your expectations.
2. Reference the Consumer Guarantees Act 1993 and explain which guarantee the service breached.
   • For example: "The service was not fit for purpose because the lessons don't progress logically" or "The platform crashes regularly."
3. Include screenshots of the issue and dates when you noticed problems.
   • Visual evidence strengthens your case significantly.
4. Request a specific refund amount and a timeline for the company's response.
   • Typically, you should receive a response within 14 days.
5. If Breakthrough Guitar refuses, escalate to the Commerce Commission with copies of all correspondence.
   • The Commission can compel refunds if the company has breached consumer protection law.

Tocancel has seen countless refund requests succeed when consumers cite the specific law and provide clear evidence of the service failure.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, especially if you're worried about hidden charges or unexpected complications-but a few simple precautions eliminate almost all risk.

Mistake 1: assuming the app cancellation worked

Many New Zealand subscribers cancel through the Apple App Store or Google Play but don't realise the app store handles billing, not Breakthrough Guitar directly. If you cancel through your app store, your app store account stops being charged-but Breakthrough Guitar still has your details on file. Always check your app store confirmation and your email for proof, and verify that no charges appear 5-7 days later.

Mistake 2: cancelling too close to your renewal date

If you cancel on the 28th of the month and your renewal date is the 30th, Breakthrough Guitar may process your renewal charge before your cancellation takes effect. Cancel at least 7-10 days before your renewal date to ensure the cancellation processes first. Check your account settings to see your exact renewal date before submitting your cancellation request.

Mistake 3: not saving your cancellation confirmation

Screenshot every confirmation page and save all cancellation emails. If Breakthrough Guitar later claims it never received your cancellation request, your screenshots prove otherwise. Tocancel strongly recommends saving these files in a folder you can easily access if you need them later.

Mistake 4: contacting only through social media

While Breakthrough Guitar may respond to Twitter or Facebook messages, these are not official records. Always follow up with an email to their support address so you have a timestamped record. Social media messages can be deleted or ignored more easily than formal support emails.

Mistake 5: closing your account instead of cancelling the subscription

Some users delete their Breakthrough Guitar account thinking this cancels their subscription. Deleting an account and cancelling a subscription are different actions. Always explicitly click "Cancel Subscription" before closing your account, or your subscription may continue charging against a deleted account-and you won't be able to access it to cancel properly.

After cancellation: what to monitor

Cancelling is one step; protecting yourself from unexpected charges is the next.

Check your statements

Monitor your bank account or credit card statement for 30 days after your confirmed cancellation date. If you see a charge from Breakthrough Guitar after you've cancelled, contact both the company and your bank immediately. Your bank can dispute the charge and credit your account while you sort out the issue with Breakthrough Guitar.

Request a refund for erroneous charges

If Breakthrough Guitar charged you after your cancellation date, email their support team with your cancellation confirmation and the unexpected charge screenshot. Request a refund and explain that you cancelled before the charge was processed. Most companies refund these charges quickly if the evidence is clear.

Keep your cancellation records

Save all cancellation confirmations, screenshots, and emails in a dedicated folder or cloud storage. If you ever need to file a complaint with the Commerce Commission, having organised records makes the process much faster. Tocancel recommends keeping these files for at least 12 months after cancellation.

Comparing Breakthrough Guitar to similar platforms

If you're cancelling because Breakthrough Guitar doesn't suit you, understanding how it compares to alternatives helps you choose your next platform wisely.

If you found Breakthrough Guitar too expensive, Justin Guitar and GuitarTricks offer cheaper alternatives. If you wanted more interactive features, Fender Play may suit you better. Before switching, use free trials to test whether the alternative matches your learning style.

Contact information for Breakthrough Guitar cancellations

If you need to contact Breakthrough Guitar directly to confirm your cancellation or dispute charges, use these details.

Email support

Send cancellation requests and refund appeals to Breakthrough Guitar's support email address. When writing, include your account email, full name, and the date you requested cancellation. Keep your email brief but complete-support teams respond faster to organised, specific requests.

Postal address

User reports and reviews indicate Breakthrough Guitar's registered office address is located in Puerto Rico. For formal complaints or legal correspondence, use the address on their website or in your subscription confirmation email. If no New Zealand address is listed, the Commerce Commission can help you serve notice on the company.

Escalation contact

If Breakthrough Guitar ignores your cancellation request or disputes your refund claim, lodge a formal complaint with the Commerce Commission. Visit comcom.govt.nz to file your complaint. The Commission investigates breaches of the Fair Trading Act 1986 and Consumer Guarantees Act 1993 and can compel companies to refund consumers and change their practices.

Tocancel recommends exhausting direct contact with Breakthrough Guitar first, but don't hesitate to escalate if the company fails to respond within 14 days or refuses your legitimate cancellation request.

Summary and next steps

Cancelling Breakthrough Guitar is straightforward when you follow the correct process and protect yourself with evidence. You have strong rights under New Zealand consumer law, and companies cannot hide behind complex cancellation procedures or unclear billing practices.

Your next steps are clear: log in to your account today, navigate to the subscription settings, and click "Cancel Subscription" at least 7-10 days before your renewal date. Screenshot the confirmation, save the email Breakthrough Guitar sends you, and monitor your bank statement for the next 30 days. If any unexpected charges appear, use your evidence to request a refund from Breakthrough Guitar and escalate to the Commerce Commission if necessary.

You can fix this, and you don't need to tolerate unwanted charges or complicated cancellation processes. Tocancel has helped thousands of New Zealand consumers cancel subscriptions confidently and has the tools and knowledge to guide you through every step. If you get stuck, refer back to this guide or contact the Commerce Commission-your consumer rights are non-negotiable, and organisations like Tocancel exist to make sure you know how to use them.