Cancel Flowkey: Step-by-Step Guide

How to cancel Flowkey and protect your rights in new zealand

What Flowkey is and why you might want to leave

Flowkey is an interactive piano learning app and web platform that teaches you through guided lessons, real-time feedback and visual instruction. You access it via web browser or mobile apps on iOS and Android. Many people start with enthusiasm but find that the practice demands don't fit their schedule, the teaching style doesn't match their learning preferences, or they've progressed beyond what the app offers. Whatever your reason for wanting to cancel, you deserve a clear, transparent process-and Tocancel is here to guide you through it.

How Flowkey works

Flowkey unlocks its full song and lesson library when you subscribe to a paid plan. You practise one-handed or both-handed, slow down playback speed, and receive real-time feedback as you play. The app runs on web browsers (Mac and Windows) and mobile platforms (iOS via the App Store; Android via Google Play). Your subscription renews automatically every month or year unless you cancel before the renewal date. This automatic renewal is why many users don't realise they're being charged after deciding to stop learning.

Common reasons to cancel Flowkey

You might cancel because you've reached your learning goals, the subscription fees don't match how often you actually practise, you prefer a different teaching method, or your life circumstances have shifted your priorities. Some users also find they progress quickly and need a more advanced platform, or they realise that self-guided learning isn't for them. Whatever your reason, Tocancel helps you understand your rights and exit cleanly without unexpected charges.

Your cancellation rights under new zealand consumer law

New Zealand consumer protection law gives you specific, enforceable rights when you cancel digital services like Flowkey.

The consumer guarantees act and your protections

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel purchases of digital content and services within a reasonable timeframe if they fail to meet acceptable quality standards. Flowkey offers a 14-day cooling-off period for direct website purchases, which exceeds the minimum legal requirement and gives you two weeks to change your mind. If Flowkey fails to deliver what it promises-for example, if lessons don't load properly, real-time feedback is non-functional, or the app is unavailable-you have grounds to demand a refund regardless of when you cancel. Your legal position is simple: you can refuse to pay for a service that doesn't work as advertised.

What to do if Flowkey refuses your cancellation request

If you cancel within 14 days of purchase and Flowkey denies your refund request, you can escalate to the Disputes Tribunal (for claims under NZD 20,000) or contact the Commerce Commission if you suspect unfair contract terms or misleading conduct. Keep all evidence of your cancellation request, correspondence with Flowkey, and your payment confirmation. Tocancel recommends documenting every step in writing-screenshots of your account settings, email confirmations, and any response from Flowkey's support team-so you have a clear record if you need to pursue a formal complaint. This documentation is your legal protection.

How to cancel Flowkey on the web

If you subscribed directly through Flowkey's website, you cancel from your account settings using a computer or tablet.

Step-by-step cancellation via the Flowkey website

1. Open a web browser and navigate to Flowkey's login page
   • Go to www.flowkey.com (or your region's URL)
   • Log in with your email address and password
   • Use a desktop or tablet for easier navigation through settings
2. Navigate to your account settings
   • Look for a gear icon or "Settings" link, usually in the top-right corner of your dashboard
   • Select "Account" or "Subscription" from the menu
3. Find the cancellation or unsubscribe option
   • Look for "Cancel subscription," "Unsubscribe," or "Cancel membership"
   • This is typically under a section labelled "Billing" or "Plan"
   • Click the button to begin the cancellation process
4. Read any retention offers and confirm your choice
   • Flowkey may ask why you're leaving or offer a discount to stay
   • Proceed with cancellation even if retention offers appear-you can always resubscribe later
   • Select your reason for cancellation if prompted
5. Confirm your cancellation in the popup or final screen
   • Click "Yes, cancel my subscription" or equivalent button
   • Do not close the browser until you see a confirmation message
6. Check your email for a confirmation message
   • Flowkey sends a cancellation confirmation to your registered email address within minutes
   • Save this email as proof of your successful cancellation
   • If you don't receive a confirmation within 24 hours, contact Flowkey support to verify
7. Verify your access after the current billing period ends
   • Your access continues until the end of your current billing cycle
   • After that date, you will no longer be able to log in or use premium features
   • Check your account on your final billing date to confirm access has ended

Cancelling Flowkey via the mobile app

You cannot cancel directly from the Flowkey mobile app on iOS or Android-you must cancel through the web interface or contact support. This is a common frustration for app users, but Tocancel advises you to navigate to the Flowkey website on your phone's browser, log in, and follow the web cancellation steps above. Alternatively, if you subscribed through the Apple App Store or Google Play, you may be able to cancel your subscription through those platforms' billing settings (see the section below). Always verify your cancellation through the Flowkey website or email confirmation.

Cancelling if you subscribed via apple app store or google play

If you originally subscribed to Flowkey through the Apple App Store or Google Play Store, you must cancel through those platforms' billing systems, not through Flowkey's website.

Cancelling your iOS subscription (Apple app store)

1. Open the Apple App Store on your iPhone, iPad or Mac
   • Tap the profile icon in the top-right corner
   • Select "Subscriptions"
2. Find Flowkey in your active subscriptions list
   • Locate Flowkey and tap it
3. Tap "Cancel subscription"
   • Confirm your cancellation when prompted
   • You will receive an on-screen confirmation and an email from Apple

Cancelling your android subscription (Google play)

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
2. Find Flowkey in your subscriptions list
   • Tap Flowkey
3. Tap "Cancel subscription"
   • Follow the prompts to confirm your cancellation
   • Google will send you a cancellation confirmation email

Flowkey subscription pricing and plans

Understanding Flowkey's pricing structure helps you decide whether the cost justifies your use and when to cancel to avoid unexpected charges.

The annual plan offers the best value per month, but it also means you'll be charged the full amount upfront-so cancelling early means you lose the remainder of that year's prepayment. Tocancel recommends checking your billing cycle before you cancel so you understand whether you're entitled to a partial refund.

When and how to request a refund

Your refund rights depend on when you cancel and which plan you subscribed to.

The 14-day cooling-off period

You have 14 days from the date you first purchased your Flowkey subscription to cancel and receive a full refund. This period applies to all direct website purchases and is your strongest legal protection. To claim this refund, cancel your subscription within 14 days and contact Flowkey support in writing, stating that you are exercising your cooling-off right under the Consumer Guarantees Act 1993. Keep your cancellation confirmation email and send your refund request to Flowkey's support team with a clear subject line: "Refund request-14-day cooling-off period." Tocancel advises you to use registered email or a method that provides a delivery receipt.

Refunds after 14 days

After the 14-day cooling-off period, Flowkey is not legally required to refund you if you simply change your mind. However, you may be entitled to a refund if the service fails to meet acceptable quality standards-for example, if lessons don't load, the app crashes regularly, or real-time feedback is non-functional. You must contact Flowkey support and explain the fault clearly, providing screenshots or video evidence if possible. Give Flowkey a reasonable opportunity to fix the issue (usually 5-7 working days). If they fail to resolve it, you can escalate to the Disputes Tribunal or Commerce Commission.

What to do if Flowkey refuses your refund

If Flowkey denies your refund request, document the entire conversation and escalate your complaint. Contact the Commerce Commission (www.comcom.govt.nz) if you believe Flowkey has engaged in misleading conduct or unfair contract terms. For claims under NZD 20,000, you can also file a complaint with the Disputes Tribunal (www.disputestribunal.govt.nz). Tocancel recommends keeping all evidence-screenshots, emails, payment confirmations and your cancellation confirmation-in one folder so you can submit them with your formal complaint if needed. Your right to a refund is enforceable by law.

Common mistakes when cancelling Flowkey

Cancelling a digital subscription can feel straightforward, but many users inadvertently create problems for themselves by overlooking key steps.

Mistake 1: thinking the mobile app cancels your subscription

The most common error is attempting to cancel through the Flowkey mobile app and then assuming the cancellation went through. The app does not have a direct cancellation option-it will only display your subscription details. You must log in through the Flowkey website or cancel through your app store billing settings (Apple or Google). If you only uninstall the app or delete your account within the app, your subscription will continue to renew and you will be charged.

Mistake 2: not saving your cancellation confirmation email

Users often skip the step of saving their confirmation email, which becomes a problem if Flowkey continues to charge them or disputes the cancellation. Always save the confirmation email to a dedicated folder and take a screenshot of the email header (which shows the timestamp). This is your legal proof that you cancelled on a specific date.

Mistake 3: cancelling on the wrong day in your billing cycle

If you cancel mid-month when your renewal is only days away, Flowkey may still process the renewal charge before your cancellation takes effect. Log in to your account several days before your renewal date and check your next billing date in settings. Cancel at least 3-5 days before that date to avoid being charged again. Tocancel recommends setting a phone reminder one week before your renewal date.

Mistake 4: ignoring refund opportunities within 14 days

Many users wait weeks or months before trying to cancel and request a refund, by which time their 14-day cooling-off window has closed. If you realise Flowkey is not for you, act within the first two weeks. Send your refund request in writing (email is sufficient) and reference the Consumer Guarantees Act 1993 to strengthen your claim.

Mistake 5: not checking your bank statement after cancellation

Tech companies sometimes fail to process cancellations immediately, or they process them incorrectly. Check your bank or credit card statement for 7-10 days after your cancellation to confirm no charge has been taken. If a charge appears, contact your bank and dispute it as an unauthorised transaction, then follow up with Flowkey support. Your bank can help recover the money while the dispute is investigated.

What happens after you cancel Flowkey

Cancelling your subscription is the start of the process, not the end-understanding what comes next helps you verify that your cancellation was successful and your data is handled correctly.

Your access and data after cancellation

Once you cancel, your access to Flowkey's premium features continues until the end of your current billing period. For example, if you cancel on the 15th of the month but your annual subscription doesn't renew until the 30th, you keep your access until the 30th. After that date, you cannot log in or access lessons, and your learning history is retained by Flowkey (you cannot retrieve it after cancellation). If you want to preserve your progress notes or lesson preferences, export or screenshot them before your access ends.

Payment verification and dispute resolution

After you cancel, monitor your bank or credit card statement for 14 days to confirm no further charges are applied. If Flowkey charges you after your cancellation date, contact your bank immediately and dispute the transaction as unauthorised. In New Zealand, your bank can reverse fraudulent or erroneous charges within 120 days under the Payment Card Industry standards. Once your bank has reversed the charge, follow up with Flowkey support in writing to ask why the charge was applied and to request confirmation that your account is now closed.

Reactivating your account

If you cancel but later decide to return to Flowkey, you can reactivate your subscription at any time by logging in and selecting a new plan. Your learning history and saved lessons may be available if you use the same email address, though Flowkey's retention policy means data older than a certain period may be deleted. Tocancel recommends you contact support before reactivating if you need to confirm your historical data is still available.

Checklist: before and after cancelling Flowkey

Use this checklist to ensure you cancel Flowkey correctly and protect yourself legally.

Flowkey cancellation address and contact information

Flowkey does not maintain a distinct postal cancellation address in New Zealand; their primary headquarters and support channel is based in Germany. For cancellation and refund requests, use the digital channels available through Tocancel or contact their support team via email through the Flowkey website's "Help" or "Contact" section. If you need to file a formal complaint in New Zealand after Flowkey refuses to process your cancellation or refund, you have two escalation options.

Escalation contacts for complaints

If Flowkey refuses to honour your cancellation or refund request, contact the following authorities to file a formal complaint.

Why tocancel can help you cancel with confidence

Cancelling a digital subscription should not require legal expertise or multiple attempts. Tocancel has helped thousands of consumers navigate cancellations, understand their rights, and recover money from companies that refuse to honour simple requests. Whether you're cancelling Flowkey because you've mastered the app, found a better platform, or simply can't afford the subscription right now, Tocancel empowers you to act with clarity and confidence. Our guides translate consumer law into plain language, provide step-by-step cancellation instructions, and connect you with enforcement authorities if a company refuses to comply. You have rights in New Zealand-and Tocancel makes sure you know how to use them.

Start your cancellation today by following the steps above, save your confirmation email, and monitor your bank account. If Flowkey continues to charge you or refuses your refund, use the escalation contacts provided or return to Tocancel for support in filing a formal complaint. Your money, your choice, your rights.