Cancel Shaw Academy: The Right Way

How to cancel Shaw Academy and take back control of your learning

What Shaw Academy is and why you might want to leave

Shaw Academy is an online learning platform offering live and recorded courses across business, technology, photography, nutrition and other creative fields. You access lessons through a Members Area, where you can join live classes, watch recordings and earn certificates depending on your chosen plan.

The platform operates on a subscription model in New Zealand, with monthly recurring charges or one-off voucher purchases through partners like GrabOne. Billing may run directly through Shaw Academy or via third-party platforms such as the Apple App Store or Google Play, which adds complexity when you decide to cancel.

If you have signed up and now want out, whether the content did not match your needs, the teaching style was not right, or budget constraints mean you need to cut back, Tocancel is here to walk you through a clean exit. You deserve clarity on how to stop paying and what happens to your access afterward.

When you might want to cancel

Cancelling Shaw Academy makes sense if you are not engaging with the material, if the course does not deliver what was promised, or if you simply cannot afford the ongoing subscription cost. New Zealand's Consumer Guarantees Act protects you here: services must be of acceptable quality and fit for purpose. If the course fails to meet that standard, you have grounds to request a refund, something Tocancel helps consumers understand when companies resist.

You might also cancel because you have completed your course, found an alternative platform, or realised the subscription renewal is catching you by surprise each month. Whatever your reason, cancelling is your right, and Tocancel ensures you know exactly how to exercise it.

Why timing matters

Understanding when your subscription renews is critical. If Shaw Academy renews your membership automatically and you do not cancel beforehand, you will be charged again. Tocancel recommends checking your billing date right now so you can act before the next charge hits your account.

Your consumer rights under new zealand law

Before you cancel, it is important to know what protections you have as a consumer in New Zealand.

Your legal position

The Consumer Guarantees Act 1993 (CGA) protects you when you purchase services like Shaw Academy. The law states that services must be of acceptable quality, fit for purpose, safe and durable. If Shaw Academy fails to deliver what you paid for, or if the service does not work as advertised, you are entitled to a remedy, including a refund.

Additionally, the Fair Trading Act 1986 protects you from misleading or deceptive conduct. If Shaw Academy misrepresented the course content, your qualifications or your access rights, you can escalate your complaint to the Commerce Commission, New Zealand's consumer enforcement authority.

Tocancel always recommends knowing your rights before you cancel, so you can ask for a refund if the service has not met the legal standard.

When you can claim a refund

You can request a refund if the course content is significantly different from what was advertised, if you cannot access the platform despite repeated attempts, or if Shaw Academy has breached its own cancellation terms. If the company refuses, you can lodge a complaint with the Commerce Commission or seek advice from the Disputes Tribunal if the amount is under NZD $15,000.

Document everything: screenshots of the course description, your payment receipts, emails with Shaw Academy and records of any issues. This evidence strengthens your case if you need to escalate.

Shaw Academy pricing and plan options in new zealand

Pricing clarity helps you assess whether cancellation is the right move or whether switching to a lower-tier plan makes more sense.

Current pricing table (NZD)

What you are actually paying for

The monthly subscription gives you access to live classes, recorded video lessons and certificates across the platform. One-off voucher courses purchased through discount platforms like GrabOne are non-recurring but may have their own expiry terms. Tocancel advises checking whether your purchase was a subscription or a one-time voucher, as the cancellation path differs significantly.

How to cancel Shaw Academy in new zealand

Your cancellation method depends on how you signed up and where your payment is being processed.

Cancelling a direct Shaw Academy subscription via your members area

This is the most straightforward cancellation path if you signed up directly on shawacademy.com and are paying Shaw Academy directly.

1. Log in to your Shaw Academy Members Area at shawacademy.com using your email and password.
2. Navigate to your account settings or billing section (usually found in your profile menu or dashboard).
3. Look for a "Manage Subscription," "Billing," or "Cancel Membership" option.
4. Click to cancel and follow the on-screen prompts to confirm your cancellation.
5. You should receive a confirmation email at the address associated with your account.
6. Check that no further charges appear on your bank statement or credit card after your billing cycle ends.

If you cannot find the cancellation option in your account, skip to the email cancellation method below.

Cancelling a subscription via apple app store or google play

If you subscribed to Shaw Academy through the Apple App Store or Google Play Store, you must cancel through that platform, not through Shaw Academy itself. Tocancel recommends acting quickly, as these apps can be harder to navigate for cancellations.

For apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Shaw Academy" in the list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
6. You will receive a cancellation confirmation from Apple.

For google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Manage your Google Account."
3. Tap the "Payments & subscriptions" tab.
4. Select "Subscriptions" and find "Shaw Academy."
5. Tap "Cancel subscription" and confirm.
6. Google will send you a cancellation confirmation email.

Cancelling via email

If the online methods above do not work or you have already tried them without success, you can cancel by email. This is your backup option and creates a written record of your cancellation request.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request."
2. In the email body, include your full name, email address associated with your account and your request to cancel your subscription.
3. Ask Shaw Academy to confirm the cancellation date and confirm that no further charges will be made.
4. Send the email from the email address linked to your Shaw Academy account (this helps Shaw Academy match you to your account quickly).
5. Keep a copy of your email for your records.
6. Wait for a response within 5-7 working days. If Shaw Academy does not respond, Tocancel advises you to contact your bank or card provider to block further payments.

When you email, be clear and direct. Do not write a lengthy explanation of why you are cancelling; a simple, professional request is enough.

Cancelling one-off voucher purchases

If you purchased a one-time course voucher through GrabOne or another discount platform, you cancel directly with that platform, not Shaw Academy. Check your purchase confirmation email for the retailer's cancellation policy and deadlines, as these vary.

What happens after you cancel

Understanding what to expect after you press cancel helps you avoid surprises and catch any errors.

Your access and billing after cancellation

Once you cancel, your access to Shaw Academy typically ends at the end of your current billing cycle. For example, if you cancel mid-month on a monthly subscription, you will retain access until the end of that month, then lose it automatically. Any certificates you have already earned will remain in your account history, though access to download or print them may vary depending on Shaw Academy's policy.

Your final charge will appear on your bank statement or credit card for the billing period you paid in advance. No further charges should occur after your subscription ends. Monitor your account for 1-2 billing cycles to confirm no unexpected charges arrive.

Requesting refunds for unused time

If you cancel mid-billing cycle and believe you are entitled to a refund for unused days, contact Shaw Academy directly. Include your cancellation date and request a pro-rata refund. Shaw Academy is not legally required to offer one unless your cancellation falls within a cooling-off period (usually 14 days for online purchases) or unless the service has failed to meet the Consumer Guarantees Act standard.

If Shaw Academy refuses and you believe the refusal breaches the CGA or the Fair Trading Act, you can escalate to the Commerce Commission or the Disputes Tribunal. Tocancel recommends keeping all correspondence in case you need to lodge a formal complaint.

Common mistakes to avoid when cancelling Shaw Academy

Many consumers accidentally extend their subscriptions or lose refund rights because they cancel the wrong way or at the wrong time. Here is how to stay clear.

Mistake 1: cancelling your app without cancelling your subscription

Deleting the Shaw Academy app from your phone does NOT cancel your subscription. Shaw Academy will continue to charge you monthly. You must cancel through your Members Area, your email, or the app store where you subscribed. Tocancel strongly recommends cancelling first, then deleting the app afterward.

Mistake 2: missing your billing date

If you do not cancel before your next billing date, you will be charged for another month. Once that charge hits your account, refunding it takes additional effort. Mark your billing date on your calendar and cancel at least 3-5 days before it arrives.

Mistake 3: cancelling with the wrong method

If you subscribed through the Apple App Store, cancelling via Shaw Academy's website will not work. Shaw Academy has no record of your subscription because Apple handles the payment. Always cancel where you subscribed. Check your bank statement or email receipt to confirm the payment processor.

Mistake 4: not saving your cancellation confirmation

If Shaw Academy refuses to refund an erroneous post-cancellation charge, you will need proof that you cancelled. Screenshot your cancellation confirmation, save any confirmation emails and note the date and method of cancellation. Tocancel always advises consumers to document every step.

Refunds and disputing charges

If Shaw Academy continues to charge you after you cancel, or if you believe you are owed a refund, you have several options.

Disputing a charge with your bank

Contact your bank or credit card provider immediately if an unauthorised charge appears after your cancellation. Provide your bank with proof of cancellation (confirmation email, screenshot of your cancelled subscription status, or your cancellation request email). Your bank can initiate a chargeback, which may recover your money within 2-8 weeks.

Requesting a refund from Shaw Academy

Email [email protected] with your cancellation request and the erroneous charge details. Ask Shaw Academy to refund the amount within 14 days. Keep copies of all correspondence. If Shaw Academy does not respond or refuses without justification, your next step is to escalate to the Commerce Commission.

Escalating to the commerce commission

If Shaw Academy refuses to cancel your subscription or refund disputed charges, and the company is unresponsive to your emails, you can lodge a formal complaint with the Commerce Commission. The Commerce Commission investigates breaches of the Consumer Guarantees Act and the Fair Trading Act. Visit www.comcom.govt.nz to lodge a complaint. Tocancel recommends gathering all evidence before you file: emails, payment receipts, cancellation requests and Shaw Academy's responses (or lack thereof).

Comparison: keep or cancel Shaw Academy

Before you finalise your cancellation, here is a quick summary to help you decide whether leaving is truly the right choice for you.

Key checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from errors.

Before you cancel

• Check where you subscribed (Shaw Academy website, Apple App Store, Google Play Store or via GrabOne).
• Find your next billing date (check your last invoice or bank statement).
• Download or screenshot any course materials or certificates you want to keep.
• Note your Shaw Academy login email and account number if visible.
• Decide whether to cancel immediately or at the end of your billing cycle.

During cancellation

• Use the correct cancellation method for where you subscribed.
• Keep a copy of your cancellation request (screenshot or saved email).
• Note the date and time of your cancellation.
• Wait for a confirmation email before assuming it is complete.

After cancellation

• Monitor your bank statement for 2-3 billing cycles to confirm no further charges.
• If an unexpected charge appears, contact your bank immediately.
• Save all confirmation emails and receipts for at least 12 months.
• If Shaw Academy disputes your cancellation, escalate to the Commerce Commission with your evidence.

How tocancel helps you cancel with confidence

Cancelling a subscription should not be stressful or uncertain. Tocancel has helped thousands of consumers cancel educational platforms, streaming services, memberships and subscriptions with clarity and confidence. Our mission is to empower you to understand your rights, take control of your money and exit services on your terms.

Whether you are facing misleading cancellation policies, hidden charges, or unresponsive customer service, Tocancel provides the guidance you need to navigate the process and escalate if necessary. We translate consumer law into plain language, connect you with the right authorities and ensure you know exactly what to do at every step.

Your subscription, your choice. Tocancel makes cancellation simple.

Shaw Academy contact information

Email: [email protected]

Members Area: Log in via shawacademy.com to manage your subscription directly.

Alternative contact method: If email support is slow, try cancelling through your Members Area or your payment platform (Apple App Store, Google Play Store or GrabOne).

For disputes: Commerce Commission, New Zealand (www.comcom.govt.nz) or Disputes Tribunal (www.justice.govt.nz/about/dls/disputes-tribunal).