Cancel Audiobookstore: The Right Way

How to cancel Audiobookstore and stop paying in USD

What Audiobookstore is and why you might want to cancel

Audiobookstore is an online audiobook retailer that sells downloadable titles, physical audiobooks, and podcasts worldwide. The service operates on a membership model called FlexPass, which costs USD $11.95 per month and gives you member discounts, unlimited podcast access, and the ability to exchange audiobooks.

You can buy individual titles outright or subscribe to recurring plans. The critical issue for New Zealand customers is that Audiobookstore charges entirely in US dollars with no local NZD pricing available. This means your actual monthly cost fluctuates with exchange rates, making your budget harder to predict.

Many New Zealand customers cancel Audiobookstore because the USD pricing becomes expensive after currency conversion, because they've finished their reading, or because they've discovered cheaper alternatives through local libraries or competing services. At Tocancel, we help you understand your legal rights and execute a clean cancellation without delay or confusion.

Who uses Audiobookstore

Audiobookstore attracts readers worldwide who prefer to own digital audiobook files rather than stream them indefinitely. New Zealand customers specifically should understand that there is no localized pricing, so your monthly cost depends entirely on where the NZD/USD exchange rate sits on your billing date.

The service appeals to buyers who value direct ownership, and to those who use the "LOVE IT" guarantee, which gives you 14 days to request a refund on any member purchase if you're not satisfied.

Should you cancel Audiobookstore

You should cancel if the USD pricing no longer fits your budget, if you've found a cheaper local alternative like your library service, or if you're not actively using the podcast or exchange features. Cancel if you notice yourself letting the subscription sit unused for more than a month; that money could be redirected elsewhere.

Keep your membership if you listen to at least one audiobook per month and use the member discount to offset the USD $11.95 fee. The 14-day refund window on audiobook purchases is genuinely valuable if you're an uncertain buyer and want to try before committing.

Your consumer rights when cancelling Audiobookstore

In New Zealand, you are protected by the Consumer Guarantees Act 1993, which guarantees that digital services like Audiobookstore must be supplied with due care and skill, and that any subscription terms must be fair and transparent.

Your legal position is straightforward: you have the right to cancel a subscription at any time, and the company must process that cancellation without delay or hidden fees. Audiobookstore must not charge you for any period after your cancellation is confirmed. If the company refuses to cancel, or if you're charged after cancellation, you can escalate to the Commerce Commission, which enforces consumer rights in New Zealand.

Tocancel recommends keeping your cancellation confirmation email as proof. If any charges appear after you've cancelled, you can dispute them with your bank and provide the Commerce Commission with the evidence of your cancellation request.

How to cancel Audiobookstore in three steps

Cancellation method depends on where you signed up.

If you subscribed directly via the Audiobookstore website, you cancel via the website. If you signed up through Apple App Store or Google Play, you must cancel directly in that app store, because Audiobookstore does not control the subscription relationship. The app store platform owns it, and only that platform can stop the billing.

Cancel via the Audiobookstore website

This is the fastest method if your FlexPass subscription is tied directly to your Audiobookstore account.

1. Sign in to your Audiobookstore account using your email and password.
2. Navigate to My Account, usually a menu option in the top-right corner or under a settings icon.
3. Look for a link labeled Cancel FlexPass or Manage Subscription.
4. Click the cancellation link and confirm when prompted.
5. You will receive a confirmation email immediately. Your FlexPass membership stops right away, and all member benefits expire instantly.
   • Save this email as proof of cancellation.
   • Check your account settings to confirm the subscription no longer appears as active.

Before you cancel: download or screenshot your order history and any account credits you hold. You can still access your purchase history after cancellation, but credits may expire if you request permanent account deletion later.

Cancel via apple app store (iOS)

If you signed up for Audiobookstore through the Apple App Store, Apple controls the subscription, not Audiobookstore. You must cancel directly in your Apple account settings.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Audiobookstore in the list and tap it.
5. Tap Cancel Subscription and confirm.
   • Apple will show you the cancellation effective date (usually at the end of your current billing cycle).
   • Save a screenshot of the cancellation confirmation.

Your access to Audiobookstore benefits ends on the date Apple specifies. You will not be charged again after that date.

Cancel via google play (Android)

If you signed up via Google Play, Google controls the subscription. You must cancel in Google Play settings, not in the Audiobookstore app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (usually top-right corner).
3. Tap Manage subscriptions or Subscriptions.
4. Select Audiobookstore.
5. Tap Cancel subscription and confirm.
   • Google will specify the cancellation date (usually the end of your current billing period).
   • Take a screenshot as your cancellation record.

No further charges will appear after the cancellation date Google provides.

What happens after you cancel Audiobookstore

After cancellation, your FlexPass membership stops immediately, and you lose access to member-only benefits like the audiobook exchange feature and unlimited podcast access. However, any audiobooks you have already purchased remain yours to download and keep, because you own the files.

Your account login credentials remain valid. You can still view your purchase history, download previously bought audiobooks, and return to the service later if you choose. If you cancel via Apple or Google, the app will no longer function until you resubscribe through that platform.

Check your bank or credit card statement for two to three billing cycles after cancellation to confirm no further USD charges appear. If a charge does appear, contact Audiobookstore customer support immediately with your cancellation confirmation email as proof, and ask for a refund.

Refund eligibility and the "LOVE IT" guarantee

Audiobookstore offers a 14-day "LOVE IT" refund window on individual audiobook purchases made while you hold an active FlexPass membership. If you cancel your FlexPass before the 14 days are up, this guarantee no longer applies to new purchases.

You cannot request a refund on your membership fee simply because you want to cancel; FlexPass is a monthly subscription, and you are entitled to cancel it, but you pay for the month in which you cancel. If you cancel on the first day of a billing cycle, you lose access to benefits immediately, but no refund is due for that month.

The only exception is if Audiobookstore fails to deliver the service as promised, or if your bank or payment method is charged without your ongoing consent. In that case, you can dispute the charge with your bank under New Zealand's Payment Card Act, and Tocancel recommends also filing a complaint with the Commerce Commission if the company refuses to cooperate.

Pricing and what you're paying

The exact NZD equivalent of FlexPass depends on the exchange rate on your billing date. Use the XE.com or OANDA currency converter to estimate your actual monthly cost in New Zealand dollars before you subscribe. This transparency helps you decide whether the USD pricing justifies the cost relative to local alternatives like library services or competing platforms.

Common mistakes to avoid when cancelling Audiobookstore

Cancelling a subscription can feel stressful, especially when you're juggling multiple platforms. Here are the pitfalls that catch most customers.

Mistake 1: cancelling the app instead of the subscription

Deleting the Audiobookstore app from your phone does not cancel your subscription. Billing will continue. You must cancel the subscription itself through either the Audiobookstore website, Apple App Store, or Google Play, depending on where you signed up. Only then should you delete the app.

Mistake 2: confusing which platform controls your subscription

If you cannot find a cancel option on the Audiobookstore website, your subscription is almost certainly managed through Apple or Google. Contacting Audiobookstore support to cancel will not work; they cannot cancel an app-store subscription. You must go directly to the app store. Tocancel strongly recommends checking your original signup email to see which platform you used.

Mistake 3: not saving your cancellation confirmation

Confirmation emails are your legal proof. If a charge appears later, your bank and the Commerce Commission will ask you to prove you cancelled. Without the email, you have no documented evidence. Save it in a folder or forward it to yourself for safekeeping.

Mistake 4: assuming your credit expires immediately after cancellation

If you hold store credits in your Audiobookstore account, they do not automatically vanish when you cancel FlexPass. However, they may expire if you request permanent account deletion. Before you cancel, use any credits to buy audiobooks, or contact support to clarify the expiry policy on your account.

Mistake 5: not checking for charges after cancellation

Monitor your bank or credit card statement for at least three billing cycles after you cancel. If an unexpected USD charge appears, dispute it immediately with your bank and provide your cancellation confirmation email as proof. The longer you wait, the harder it is to recover the money.

Pricing comparison: Audiobookstore vs alternatives

If price is your main concern, New Zealand public libraries offer free audiobook lending through partner apps. Your local library card gives you access to thousands of titles at no additional cost. Tocancel recommends checking your library's website to see what audiobook services they support before you commit to any paid subscription.

How to request a refund if you're charged after cancellation

If Audiobookstore or its payment processor charges you after your cancellation is confirmed, you have two routes to recover the money.

Step 1: contact Audiobookstore directly

Email their customer support with your cancellation confirmation email attached. State the date you cancelled, the amount charged, and the date of the unwanted charge. Request a full refund and a written explanation of why the charge appeared.

Give them five to ten business days to respond. If they refuse or do not reply, move to step 2.

Step 2: dispute the charge with your bank

Contact your bank or credit card provider and file a dispute (also called a chargeback). Provide them with your cancellation confirmation email as evidence. Your bank will investigate the charge and may recover the money within 20 to 30 business days.

Step 3: escalate to the commerce commission (if necessary)

If the charge is large or Audiobookstore has repeatedly charged you after cancellation, file a complaint with the Commerce Commission. You can do this online at www.comcom.govt.nz. Include your cancellation email, your dispute correspondence, and copies of the unwanted charges. The Commerce Commission has the power to investigate and order the company to refund you.

At Tocancel, we have helped thousands of consumers recover unwanted charges by providing clear documentation and understanding their rights. You are not alone in this process.

Checklist before and after cancellation

Why you should cancel Audiobookstore now if you're not using it

USD $11.95 per month may not seem like much, but over a year that is nearly USD $144 (approximately NZD $230-240). If you're not actively listening to at least one audiobook per month, or if the USD pricing no longer fits your budget, that money is gone.

Every month you delay is money you cannot recover. Cancellation takes fewer than five minutes. Tocancel recommends you cancel today if you've decided the service no longer serves you. The faster you act, the sooner you stop paying and can redirect that money toward something you actually use.

New Zealand's Consumer Guarantees Act gives you the right to cancel any ongoing subscription without penalty or delay. Use that right. Your wallet will thank you.

Contact and escalation details for Audiobookstore

Audiobooks.com (the parent company of Audiobookstore) is based in the United States and does not maintain a physical mailing address in New Zealand. For written cancellation requests or complaints about billing, you can write to their registered address in the United States.

However, your most effective cancellation method is through the website, Apple App Store, or Google Play, as outlined above. These methods provide immediate confirmation and clear proof of your request.

If you face resistance or are charged after cancellation despite following these steps, contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. The Commerce Commission has the authority to investigate breaches of consumer law and can order refunds or penalties against the company.

Tocancel has guided thousands of New Zealand consumers through subscription cancellations just like yours. Visit tocancel.com to find guides for other services, access templates for dispute emails, and get answers to your consumer rights questions. You have the legal right to cancel, and we are here to help you do it confidently.