Cancel Ifollow: Step-by-Step Guide

How to cancel your Ifollow subscription in new zealand and protect your rights

What Ifollow is and why you might want to cancel

Ifollow is a digital streaming platform operated by the English Football League (EFL) that delivers live and on-demand football coverage, including matches, highlights, and club-specific content. You access it through iOS and Android apps, web browsers, and compatible streaming devices, with subscription options ranging from monthly passes to season-long access.

You might cancel if you've finished watching a season, prefer free or cheaper football content, no longer have time for live matches, or want to switch to another streaming service. Once you cancel, automatic renewal stops and no charges occur after your current billing period ends.

At Tocancel, we understand that navigating subscription cancellations can feel overwhelming, especially when services operate across multiple platforms. This guide walks you through your options step by step, explains your consumer rights under New Zealand law, and ensures you cancel cleanly without unexpected charges.

Who should cancel Ifollow

You should cancel if your viewing habits have changed, you want to reduce monthly spending, or you've found alternative football streaming services that better suit your needs. Cancelling is your right as a consumer, and you can do it at any time during your subscription period.

Before you start

Gather your login credentials and identify which platform processed your subscription: the Apple App Store, Google Play, or the Ifollow website directly. Your cancellation method depends entirely on where you bought your subscription, so confirming this now saves time and frustration later.

Ifollow pricing and subscription options in new zealand

Ifollow offers flexible subscription tiers, though specific New Zealand pricing in NZD varies by subscription type and is not always published transparently on public sources.

Understanding your charges and currency conversion

Ifollow charges are typically set in British pounds (GBP) and converted to NZD by your bank at the time of purchase. Always check the exact currency displayed at checkout before confirming payment.

If you subscribed through the Apple App Store or Google Play, your local payment method handles the conversion automatically, which may include additional fees set by your bank or card provider. Review your bank statement within 24 hours of purchase to verify the converted amount and catch any unexpected conversion fees. Taking a screenshot of your final receipt before cancelling creates a helpful record for your own files or for dispute purposes.

How to cancel Ifollow depending on where you subscribed

Your cancellation process depends entirely on which platform processed your payment: Apple, Google Play, or the Ifollow website directly.

Cancel via apple app store (iPhone, iPad, or mac)

If you subscribe through Apple, you must cancel through your Apple ID settings, not by deleting the app from your device.

1. Open Settings on your iPhone, iPad, or Mac
   • On iPhone or iPad, tap the Settings icon on your home screen
   • On Mac, go to System Settings in the Apple menu
2. Tap or click your name at the very top of the settings menu
3. Select Subscriptions (you may need to scroll down to find this option)
4. Find and tap EFL Ifollow in the list of active subscriptions
5. Tap Cancel Subscription
6. Confirm your cancellation when prompted by Apple

Critical warning: Simply deleting the Ifollow app does not cancel your subscription. Your payment will continue renewing until you complete the steps above. Many users make this mistake and discover unexpected charges weeks later.

Pro tip: Apple shows your cancellation effective date in Settings. Screenshot this confirmation for your records.

Cancel via google play (Android devices)

If you subscribe through Google Play, cancel directly through your Google account settings on an Android device or via your Google Play account online.

1. Open the Google Play Store app on your Android device
   • Alternatively, visit play.google.com on any web browser
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find EFL Ifollow and tap it
6. Tap Cancel subscription and confirm

Google Play sends a confirmation email after you cancel. Keep this email for your records and verify that the cancellation appears in your account settings within 24 hours.

Cancel directly via the Ifollow website

If you subscribed directly through ifollow.com using a credit card or debit card, cancel through your Ifollow account dashboard.

1. Visit the Ifollow website and log in to your account using your email and password
2. Navigate to your Account Settings or My Account section
3. Look for a Subscriptions, Billing, or My Subscriptions menu
4. Find your active subscription and select Cancel or Manage
5. Follow the on-screen prompts to confirm your cancellation
6. Ifollow will send a confirmation email to your registered email address

If you cannot locate the subscription management section, contact Ifollow support through their website and request assistance with cancellation. Save any confirmation emails you receive.

Understanding your consumer rights and legal protections

Your rights as a New Zealand consumer are protected by the Consumer Guarantees Act 1993, which applies to all goods and services, including digital subscriptions like Ifollow.

Your legal position under new zealand consumer law

Under the Consumer Guarantees Act 1993, you have the right to:

• Cancel your subscription at any time without penalty (unless you've agreed to a fixed-term contract)
• Receive a refund if the service does not match what was promised or advertised
• Be protected against misleading billing practices or hidden charges
• Have your personal data handled lawfully and your account deleted on request

If Ifollow continues to charge you after you cancel, or if charges appear without your authorization, you have the right to dispute these transactions with your bank or card provider. The Commerce Commission is New Zealand's consumer protection authority and can investigate complaints of unfair trading practices.

What happens if Ifollow refuses to cancel

If you submit a cancellation request and Ifollow continues to charge you, this is a breach of your consumer rights. Document everything: take screenshots of your cancellation request, your bank statements showing the charges, and any correspondence with Ifollow support.

Contact your bank or card provider immediately and request a chargeback or reversal. Explain that you cancelled the subscription and were charged without authorization. Your bank has a legal obligation to investigate and may reverse fraudulent or unauthorized charges. If Ifollow disputes the chargeback, provide your screenshots and cancellation confirmation as evidence.

If the issue remains unresolved, file a complaint with the Commerce Commission online at beehive.govt.nz or contact them by phone. The Commerce Commission can take enforcement action against businesses that breach consumer law and may order refunds on your behalf.

Common mistakes when cancelling Ifollow

We know cancelling a subscription feels stressful, especially when you're unsure whether you've done it correctly. The mistakes below are easy to avoid once you know what to watch for.

Deleting the app instead of cancelling the subscription

This is the most common error. Removing the Ifollow app from your device does not cancel your subscription or stop recurring charges. You must cancel through your payment platform (Apple, Google Play, or Ifollow directly) as outlined above.

Forgetting to confirm the cancellation

Some platforms require you to confirm your cancellation by clicking a link in an email or tapping a final confirmation button. If you skip this step, your cancellation request is not processed. Always check your email inbox and spam folder for a confirmation message within 24 hours of submitting your cancellation request.

Not tracking your billing date

Your cancellation becomes effective at the end of your current billing cycle, not immediately. If you cancel mid-cycle, you can still access Ifollow until your billing date. Know when you were last charged so you can verify that no additional charges appear after that date.

Ignoring currency conversion fees

When you pay in GBP but your account is in NZD, your bank may apply a conversion fee that you don't notice. Review your bank statement carefully to see the actual amount charged and any separate fees. If the conversion rate seems unfair, contact your bank and ask about their exchange rate and fees.

What to do after you cancel Ifollow

Cancelling is not quite the end of the process. Taking these steps immediately after ensures you have full protection and a clean record.

Verify your cancellation in writing

Save or print the confirmation email you receive from Apple, Google Play, or Ifollow. This email is your proof of cancellation and shows the effective date. Keep it for at least 12 months in case you need to dispute any future charges.

Check your access and confirm end date

Log back into your Ifollow account immediately after cancelling to confirm that your subscription status now shows as cancelled or inactive. Note the date your access will end (usually the end of your current billing cycle). This gives you a final verification point.

Monitor your bank account

Watch your bank or card statements closely for the next 30 days. Verify that no additional Ifollow charges appear after your cancellation effective date. If you see an unexpected charge, contact your bank right away and request a reversal, then follow up with Ifollow support using your cancellation confirmation email as evidence.

Request account deletion if you wish

Once you cancel, you can request that Ifollow delete your account and personal data. This is your right under New Zealand privacy law. Contact Ifollow support and ask them to permanently delete your account, login credentials, and viewing history. Request written confirmation that this has been done.

How to request a refund from Ifollow

If you cancel part way through a billing cycle, you may be entitled to a refund for unused access, depending on Ifollow's refund policy and your subscription type.

When you can claim a refund

You can request a refund if:

• You cancel within a specific refund period (typically 14 days for new subscriptions, though this varies)
• You paid for a service that Ifollow failed to deliver (for example, a live match that was cancelled or did not stream properly)
• You were charged after submitting a valid cancellation request
• The service does not match the description at the point of sale

How to request a refund

Contact Ifollow support directly via their website or email and explain why you believe you deserve a refund. Reference your cancellation confirmation and the specific billing issue. Include your account email, the date of the charge, and the amount. Request a response within 10 working days.

If Ifollow refuses or does not respond, escalate your request to your bank or card provider. Your bank can investigate and may reverse the charge if you can show that Ifollow's service was not as advertised or that the refund request was reasonable.

Tocancel recommends keeping all receipts, emails, and transaction records for at least 12 months. This documentation is invaluable if you need to prove your case to your bank or to the Commerce Commission.

Comparing Ifollow with alternative football streaming services in new zealand

Before you cancel, you may want to compare Ifollow with other football streaming options available in New Zealand. This helps you decide whether to switch or simply pause your subscription.

Tocancel's cancellation checklist for Ifollow

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

• Identify which platform processed your subscription (Apple, Google Play, or Ifollow website)
• Log in to your account and navigate to subscription settings
• Submit your cancellation request through the correct platform
• Confirm the cancellation by clicking any email link or on-screen button
• Take a screenshot of the cancellation confirmation message
• Save the confirmation email for your records
• Log back in to your Ifollow account and verify the subscription status shows as cancelled
• Note the date your access will end
• Monitor your bank account for 30 days to ensure no unexpected charges appear
• If charges appear after the cancellation date, contact your bank immediately

Where to send cancellation requests by post

If you prefer to cancel by post or if you need to send formal documentation, Ifollow's parent company is registered at the following UK address:

Ifollow Ltd
Dartford, Kent
United Kingdom

However, Tocancel strongly recommends cancelling through your payment platform (Apple, Google Play, or the Ifollow website) rather than by post. Direct cancellation through your payment platform provides immediate confirmation and is faster and more verifiable.

If you do send a cancellation letter by post, include your full name, account email, subscription type, the date you want the cancellation to take effect, and a request for written confirmation. Send it via registered mail so you have proof of delivery. Allow 14-21 days for a response.

Summary and next steps

Cancelling Ifollow is straightforward once you know which platform to cancel through and what to watch for afterward. Whether you subscribe via Apple, Google Play, or directly through Ifollow's website, your cancellation is protected by New Zealand's Consumer Guarantees Act 1993.

The key steps are simple: identify your payment platform, submit your cancellation request, confirm it in writing, and monitor your account for the next 30 days. If Ifollow charges you after you cancel, you have the right to dispute the charge with your bank and escalate the issue to the Commerce Commission if needed.

Tocancel has helped thousands of consumers navigate subscription cancellations across every major platform, and we've seen how confusing it can feel when services operate across multiple payment channels. You're not alone in this process, and you have clear legal rights as a New Zealand consumer.

Take action today: identify your payment platform, follow the cancellation steps for your platform, and save your confirmation. Tocancel is here to guide you every step of the way, and we're confident you'll have your subscription cancelled cleanly and without unexpected charges.