Cancel Videostar: Step-by-Step Guide

How to cancel Videostar and protect your subscription rights in new zealand

What is Videostar and why you might want to cancel

Videostar is a mobile app subscription service that delivers professional-level video editing features through the Apple App Store and Google Play. The service operates via these distribution platforms rather than through a standalone New Zealand office, which means you manage your subscription directly through your chosen app store or by contacting the developer's support team at [email protected].

Whether you're cancelling because you've found a better editing tool, you're not using the Power Packs features, or you want to reduce your spending, Tocancel is here to help you navigate the cancellation process safely and confirm you understand your consumer protections under New Zealand law.

When cancellation makes sense

You might cancel Videostar if you're not actively using the Power Packs, if the subscription no longer fits your budget, or if you've discovered alternative video editing apps that work better for your workflow. Many users cancel after a trial period once they've decided the service isn't for them-and that's completely valid.

The good news: cancelling through the app store is straightforward, and Tocancel recommends doing it immediately if you've decided to stop. Waiting only risks another billing cycle charging to your account.

Common reasons new zealand users cancel

You might be cancelling because the editing features don't match your creative needs, you prefer desktop software instead, or the recurring charge no longer aligns with your priorities. Some users cancel after discovering the Power Packs don't include features they expected, or after realising they can achieve the same results with free alternatives.

Whatever your reason, cancelling is your right, and you should act on that decision without delay.

Videostar pricing and subscription plans in new zealand

Understanding what you're paying helps you make an informed decision about whether to stay or cancel.

Current subscription tiers

Videostar offers two monthly subscription options through the New Zealand App Store. Prices listed here are current as of 2026 and include applicable app store taxes.

Important pricing notes

App store taxes, regional pricing adjustments, or limited-time promotional offers may change what you're charged. Always check your App Store or Google Play account before cancelling to see the exact amount being billed. If you spot a charge you don't recognise, keep that record-it may support a refund claim later.

Tocancel recommends checking your payment method and recent transaction history right now so you know exactly what you've been charged and when your next billing date falls due.

Your consumer rights under new zealand law

New Zealand consumer law gives you specific protections even when a company claims "no refunds."

The consumer guarantees act and fair trading act

The Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect all consumers when they purchase goods and services, including digital subscriptions and mobile apps. These laws mean that if the service is faulty, not fit for purpose, or misleading in its advertising, you have the right to demand a refund-regardless of what Videostar's terms say.

Your legal position: if you were misled about what Videostar includes, if the service doesn't work as described, or if you were charged without consent, the Consumer Guarantees Act is on your side. Don't assume a company's "no refund" policy is the final word.

When you can push back on "no refunds"

You have strong grounds to request a refund or cancellation reversal if any of these apply:

• You were charged but never received access to the Power Packs or editing features.
• The subscription features promised don't work or are missing from the app.
• The subscription was purchased without your permission or consent.
• You cancelled before the billing date, but were still charged.
• The app description was misleading about features, pricing, or what's included.
• You are under 18 and purchased the subscription without parental permission.

If you fall into any of these categories, you're not bound by the company's refund policy. Contact the developer first with your claim, and if they refuse, escalate to the Commerce Commission, which enforces consumer law in New Zealand.

How to cancel Videostar on apple app store (iOS)

Cancelling through Apple is the fastest method if you subscribed via iPhone or iPad.

Step-by-step cancellation process

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the account icon in the top right corner of the screen.
   • Select "Subscriptions" from the menu.
2. Find Videostar in your active subscriptions list.
   • Scroll through all active subscriptions until you locate Videostar.
   • Tap on Videostar to open its subscription details.
3. Tap "Cancel subscription" or "Cancel trial" depending on your status.
   • Apple will ask you to confirm your reason for cancelling-select the most accurate option.
   • A final screen will offer a "Confirm cancellation" button.
4. Confirm your cancellation by tapping the red confirmation button.
   • Your subscription will end at the end of your current billing period.
   • You will not be charged again after this date.
5. Check your email for a cancellation confirmation from Apple.
   • Apple sends a confirmation email to your registered Apple ID account.
   • Keep this email as proof of cancellation for your records.

Your subscription remains active until the end of the current billing period. You can cancel anytime without penalty, and Tocancel recommends doing so as soon as you've made your decision.

How to cancel Videostar on google play (Android)

If you subscribed via Android, you'll cancel through Google Play using similar steps.

Android cancellation walkthrough

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions."
2. Tap "Subscriptions" to view your active subscriptions.
   • Scroll to find Videostar in the list.
   • Tap on Videostar to open the subscription page.
3. Select "Cancel subscription" at the bottom of the Videostar page.
   • Google Play will ask why you're cancelling-choose the most relevant reason.
   • Review the final cancellation screen before confirming.
4. Tap "Cancel subscription" again to confirm your cancellation.
   • Your access will end at the end of the current billing period.
   • You will not be charged on your next billing date.
5. Check your email for confirmation.
   • Google sends a cancellation confirmation to your registered Google account email.
   • Save this confirmation as evidence of your cancellation.

Cancellation is effective immediately, though your access continues until the end of your paid period. Tocancel recommends completing these steps as soon as you've decided to cancel.

How to contact Videostar support directly

If you're unable to cancel through the app store, or if you've encountered an error, you can reach Videostar's support team by email.

Email cancellation method

Send a cancellation request to [email protected] with the following information:

• Your full name as it appears on your account.
• The email address linked to your Videostar subscription.
• Your Apple ID or Google Play account name (whichever you use).
• The date you wish to cancel from (or immediately if you prefer).
• A brief reason for cancellation (optional, but helpful).

Request a written confirmation of cancellation in the reply, and keep a copy of both your original email and their response. This creates a paper trail if billing issues arise later.

Tocancel recommends also cancelling directly through your app store account (steps above) to ensure the cancellation is processed through the primary billing platform. Email cancellation is a backup method.

What happens after you cancel Videostar

Knowing what to expect after cancellation prevents confusion and helps you catch billing errors early.

Your access after cancellation

After you cancel, you retain full access to Videostar's features until the end of your paid billing period. This means if you cancel mid-cycle, you've already paid for that month or three-month term-use it fully before access expires.

Once your billing period ends, the app will either lock premium features or display a prompt to re-subscribe. You won't be charged again unless you manually re-subscribe.

Checking your billing after cancellation

Monitor your payment method for 30 days after cancellation to ensure no additional charges appear. Log into your Apple ID or Google Play account and review your recent transactions. If you spot an unexpected charge after your cancellation date, Tocancel advises contacting Apple or Google immediately and requesting a refund.

Screenshot your cancellation confirmation and keep it handy in case you need to dispute a charge with your bank or credit card company.

How to request a refund from Videostar or Apple/Google

You have the right to request a refund under specific circumstances, even after the refund window has closed.

Refund eligibility and process

You can request a refund if you cancelled within 48 hours of being charged, or if you have grounds under the Consumer Guarantees Act (service not delivered, misleading description, faulty service). Apple and Google typically offer a refund window of 48 hours for subscription charges, though this is not guaranteed.

To request a refund from Apple:

1. Visit reportaproblem.apple.com or open the App Store app.
2. Select the Videostar charge you want to refund.
3. Choose "I'd like a refund" and select your reason.
4. Submit your request and wait for Apple's review (usually 24-48 hours).

To request a refund from Google Play:

1. Visit play.google.com/store/account and sign in.
2. Click "Payments and subscriptions" and then "Subscriptions."
3. Select the Videostar charge and click "Report a problem."
4. Choose your reason and submit; Google reviews these within 24 hours.

If the app store denies your refund, contact Videostar directly at [email protected] with your receipt and explanation. Reference the Consumer Guarantees Act if the service was faulty or misrepresented. If Videostar refuses, escalate your complaint to the Commerce Commission (comcom.govt.nz), which investigates consumer disputes.

Tocancel recommends documenting every step: screenshots of charges, cancellation confirmations, emails to support, and refund responses. This evidence strengthens any dispute claim.

Common mistakes when cancelling Videostar

It's easy to feel rushed or unsure during cancellation-here are the pitfalls to avoid.

Mistakes that cost you money

Many users cancel through email only, forgetting to cancel through the app store itself, which results in continued billing until they cancel both places. Others delete the app thinking it cancels the subscription-it doesn't. Deleting Videostar from your phone does nothing to stop the recurring charge.

Some users cancel but forget to check their payment method afterward, missing a billing error until weeks later. Others assume the cancellation confirmation email means they're fully cancelled, without verifying the subscription status in their app store account.

How to avoid these traps

• Cancel through your app store account AND email support to ensure both channels are closed.
• Do not delete the app as a substitute for cancellation-the subscription will continue to bill.
• Log back into your app store account 24 hours after cancellation to confirm the subscription is listed as "Cancelled" or no longer appears.
• Set a reminder on your phone to check your bank statement 3-5 days after the cancellation date to confirm no charge was processed.
• Keep all cancellation confirmations in a dedicated folder or email label for future reference.

Cancellation is not complete until you verify it in your app store account settings-never rely on email confirmation alone.

Pricing comparison and alternatives to Videostar

If you're considering cancellation, you might be exploring other video editing apps available in New Zealand.

Popular alternatives and their costs

If cost is your concern, CapCut and iMovie offer powerful free alternatives with no subscription required. If you need professional features, DaVinci Resolve on desktop is the gold standard and costs nothing unless you want advanced tools. Therefore, before re-subscribing to Videostar, test at least one free alternative to confirm Videostar truly meets your needs.

Checklist before you cancel Videostar

Use this checklist to ensure you're fully prepared before cancelling.

• Log into your app store account and confirm Videostar is listed as an active subscription.
• Check your most recent billing date and next scheduled charge date.
• Review your payment method to ensure there are no other charges linked to Videostar.
• Confirm you have exported or saved any projects you created in Videostar (the app will not delete them, but backing up is wise).
• Take a screenshot of your Videostar subscription page showing the plan and price you're paying.
• Decide whether to cancel immediately or at the end of your current billing cycle (both are valid; immediate cancellation prevents a final charge).
• Prepare a cancellation email to [email protected] in case the app store cancellation fails.
• Set a calendar reminder to verify the cancellation in 24-48 hours.
• Plan a second reminder to check your bank statement 5-7 days after the expected billing date to confirm no charge occurred.

Completing this checklist before you cancel ensures you're in control and prepared for any follow-up steps.

Reviews from new zealand users who cancelled Videostar

Real feedback from users in New Zealand who've cancelled helps you understand what to expect.

Why new zealand users cancel

Many users report cancelling because the Power Packs don't offer enough variety after the first few months, or because they discovered free alternatives like CapCut delivered the same results. Some users cancel because the subscription feels expensive relative to how often they actually edit videos. Others mention that Videostar works best for short-form social media content, and once they stopped creating that type of content, the subscription became unnecessary.

A significant portion of users also report confusion about what features are included in the subscription versus what requires additional payment, leading them to cancel after feeling misled about the value.

Positive experiences with cancellation

Users consistently report that cancelling through the Apple App Store or Google Play is quick and straightforward, with most completing the process in under two minutes. Many users also report successfully obtaining refunds through Apple or Google when they cancelled within 48 hours of being charged, confirming that the refund process works if you act promptly.

Tocancel has helped thousands of New Zealand consumers navigate subscription cancellations with confidence, and user feedback confirms that armed with the right information and your consumer rights, cancelling Videostar is painless and within your full control.

Contact information and support resources

Here are the key contact points if you need support before, during, or after cancellation.

Videostar and app store contacts

Videostar developer support email: [email protected]

No New Zealand postal address has been identified for Videostar. All cancellations and support requests must be handled via email to the developer or through your app store account (Apple App Store or Google Play).

Apple App Store support: Go to support.apple.com, select "Subscriptions and purchases," and follow the refund request form.

Google Play support: Visit support.google.com/googleplay and select "Subscriptions and apps" to file a dispute or request a refund.

New zealand consumer protection contacts

Commerce Commission (consumer law enforcement): comcom.govt.nz or call 0800 943 600

Consumer NZ (independent consumer advocate): consumer.org.nz

If Videostar or the app store refuses your cancellation or refund request, and you believe the Consumer Guarantees Act or Fair Trading Act has been breached, lodge a formal complaint with the Commerce Commission. They investigate unfair trading practices and can compel refunds on your behalf.

Tocancel recommends using the resources above as your final escalation point if a company refuses to honour your cancellation or refund rights. You have the law on your side, and these agencies exist to enforce it. Visit Tocancel.com for additional guides on cancelling other subscriptions and protecting your consumer rights across New Zealand.