Cancel TipRanks: The Right Way

How to cancel TipRanks and protect your consumer rights in new zealand

Why investors cancel TipRanks and what you should know first

TipRanks is a financial research platform offering analyst ratings, stock screening tools, insider trading data, and Smart Score evaluations to guide investment decisions. You can subscribe directly through the TipRanks website or via the Apple App Store and Google Play Store. Many New Zealand investors find the subscription costs accumulate quickly, or discover that free alternatives meet their research needs just as well.

You might cancel because you're not actively using the premium features, prefer direct broker research tools, want to consolidate subscriptions to save money, or feel the pricing no longer justifies the value. Whatever your reason, cancelling should be straightforward, and Tocancel is here to walk you through your rights and options with complete clarity.

Understanding TipRanks subscription plans

TipRanks offers tiered subscription levels ranging from single-feature access to comprehensive premium packages. Costs vary depending on which plan you selected and whether you subscribed monthly or annually. The platform also offers a 30-day money-back guarantee, though this does not limit your stronger statutory consumer rights under New Zealand law.

Before you cancel, document the specific plan you hold and the date you subscribed-this information will be essential for your cancellation request and any refund claim.

Your legal position before you cancel

As a New Zealand consumer, you have statutory rights that protect you beyond any company guarantee. The Consumer Guarantees Act 1993 guarantees that services are delivered with due care and skill, are fit for purpose, and meet minimum quality standards. If TipRanks fails to deliver on these guarantees, you can claim a refund, replacement, or compensation-regardless of what the company's cancellation terms say.

Understanding these rights empowers you to cancel with confidence, knowing you have legal protection if the service has not met its obligations.

Your consumer rights under new zealand law

New Zealand law gives you robust protections when you purchase digital services like TipRanks subscriptions.

The consumer guarantees act 1993 and your statutory protections

Under the Consumer Guarantees Act 1993, every service provider-including TipRanks-must guarantee that services are delivered with due care and skill, are fit for purpose, and are delivered within a reasonable timeframe. This is a legal obligation, not a courtesy. If the platform fails to meet these standards (for example, if features are unavailable, the app crashes regularly, or access is restricted without cause), you have the right to claim a refund, replacement service, or compensation.

Critically, TipRanks' own 30-day money-back guarantee does not replace or limit your statutory rights. This means your legal protections are stronger than the company's marketing terms suggest. You can invoke your consumer rights even after that 30-day window closes, provided you act within 12 months of purchase if you subscribed directly through the TipRanks website.

Key protections for app store subscriptions

If you subscribed through Apple App Store or Google Play Store, you have two layers of protection. First, those platforms offer their own refund windows (Apple typically allows 15 minutes to 48 hours; Google allows up to 48 hours from purchase). Second, you retain your full statutory rights under New Zealand law if the service fails to meet Consumer Guarantees Act standards. The app store window does not override your legal rights-it simply offers an additional avenue for quick refunds on quality issues.

Tocancel recommends documenting any service failures-screenshots of error messages, records of when features were unavailable, or notes on app crashes-before you cancel, as these evidence a breach of the Consumer Guarantees Act and strengthen any refund claim.

How to cancel TipRanks depending on where you subscribed

Your cancellation method depends on whether you purchased through TipRanks' website or via an app store platform.

Cancel a TipRanks website subscription (fastest method)

Cancelling directly through the TipRanks website is the quickest route and gives you the clearest confirmation of your cancellation request.

1. Visit www.tipranks.com and sign in to your account using your email address and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the reset link sent to your email.
2. Navigate to your account dashboard by clicking your profile icon or avatar in the top right corner of the page.
   • Look for a menu option labelled "My Account," "Account Settings," or "Dashboard."
3. Select "Subscription settings" or "Billing" from the account menu.
   • This section displays your active subscription plan and renewal date.
4. Locate your active subscription and click the option labelled "Cancel subscription," "End subscription," or "Turn off auto-renewal."
   • TipRanks may ask you to confirm your reason for cancelling-you can select a reason or skip this step.
   • Some platforms offer a retention discount at this point; accept only if you genuinely want to stay. Do not feel pressured.
5. Confirm your cancellation by clicking the final confirmation button.
   • Save or screenshot the confirmation page showing your cancellation date and reference number.
6. Check your email inbox for a cancellation confirmation email from TipRanks within 24 hours.
   • If you do not receive this email, contact TipRanks support to verify your cancellation was processed.

Your subscription will remain active until the end of your current billing cycle; TipRanks will not charge you for the next renewal period. Verify this by checking your credit card statement after your next scheduled renewal date-no charge should appear.

Cancel an apple app store subscription

If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's settings, not through the TipRanks app itself.

1. Open the Apple App Store app on your device.
   • On iPhone and iPad, tap the profile icon in the top right corner.
   • On Mac, click your name or profile icon in the App Store window.
2. Tap or click "Subscriptions" from the menu options.
3. Find TipRanks in your active subscriptions list.
   • If you have multiple subscriptions, scroll to locate TipRanks.
4. Tap or click TipRanks to open the subscription details page.
5. Tap or click "Cancel subscription" or "End subscription."
   • Apple may offer you a discounted renewal rate; you can accept or decline this offer.
   • If you choose to decline, confirm that you wish to cancel.
6. Confirm your cancellation by tapping the final confirmation prompt.
   • Take a screenshot showing the cancellation confirmation for your records.

Apple will send you a confirmation email. Your access to TipRanks via the app will end on your subscription's next renewal date; no further charges will be applied.

Cancel a google play store subscription

If you subscribed through the Google Play Store on an Android device, you must cancel through Google Play, not the TipRanks app.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner and select "Manage my Google Account."
   • You may need to verify your identity by entering your password.
3. Tap the "Payments and subscriptions" tab at the top of the screen.
4. Tap "Subscriptions" to view your active subscriptions.
5. Find and tap TipRanks in your subscription list.
6. Tap "Cancel subscription" and confirm your cancellation.
   • Google Play may offer a retention discount; you can accept or decline.
7. Screenshot the cancellation confirmation page for your records.
   • Google will send a confirmation email to the address associated with your Google account.

Your TipRanks access will end on your next renewal date. Verify that no charge appears on your payment method on or after that date.

How to contact TipRanks if you need help cancelling

If you encounter technical issues during cancellation or your subscription does not cancel properly, contact TipRanks support directly.

TipRanks support contact methods

TipRanks handles most cancellation requests via email support. The company does not appear to maintain a dedicated New Zealand support office; therefore, correspondence should be sent to the company's headquarters in Israel.

When you contact support, include your full name, registered email address, account username, subscription plan, and the date you wish to cancel. If you've already attempted to cancel online but the subscription remains active, clearly state this and ask for manual cancellation by support staff.

What to do if TipRanks refuses to cancel

In rare cases, a company may ignore or refuse a cancellation request. If this happens, you have escalation options. Document every cancellation attempt-screenshots of your request, dates, and any responses from TipRanks. If the company does not honour your cancellation within 5 working days of your request, contact the Financial Markets Authority (FMA) or your bank to lodge a dispute or chargeback.

Tocancel advises keeping detailed records of all cancellation communications, as these are essential evidence if you need to escalate a complaint to a regulatory authority or pursue a refund through your bank.

Refunds and what to expect after you cancel

Understanding TipRanks' refund policy and timing helps you track your money and verify that your cancellation took effect.

TipRanks' 30-day money-back guarantee

TipRanks offers a 30-day money-back guarantee on most plans. If you cancel within 30 days of your initial purchase, you may be eligible for a full refund, provided you request it before the 30-day window closes. To claim this refund, contact TipRanks support with your cancellation request and explicitly ask for a refund under their money-back guarantee.

However, your statutory rights under the Consumer Guarantees Act 1993 are stronger and last 12 months from purchase. If you cancel after 30 days but can demonstrate that TipRanks failed to deliver on quality, fit, or service standards, you can still pursue a refund or compensation through consumer protection channels.

Refund timelines and payment methods

If TipRanks approves your refund, processing typically takes 5 to 10 business days. The refund will be credited to your original payment method-the same credit card, debit card, or app store account you used to purchase the subscription. Check your bank statement or payment app 10 to 14 days after your refund is processed to confirm the credit has arrived.

If your refund does not arrive within the expected timeframe, contact TipRanks support again and provide your refund reference number. If the company does not respond within 5 working days, you can dispute the charge through your bank or contact the Consumer Protection Bureau (Citizens Advice Bureau in New Zealand).

What happens to your account after cancellation

Once your subscription ends, your access to TipRanks premium features will stop immediately or on the next renewal date, depending on when you cancelled. You will no longer receive analyst ratings, Smart Score updates, or premium stock screening data. Your account username and historical data may remain in TipRanks' system, but you will not be charged for future access.

If you wish to delete your account entirely (not just cancel your subscription), contact TipRanks support separately and request account deletion under New Zealand privacy law (Privacy Act 2020). This is a separate process from cancellation.

Common mistakes to avoid when cancelling TipRanks

Cancelling a subscription can feel stressful, especially if you're not sure what to expect. Many consumers make small missteps that delay their cancellation or complicate refund claims. Here's how to avoid them.

Mistake 1: assuming the app cancellation cancels your subscription

Deleting the TipRanks app from your phone does not cancel your subscription. Your account remains active, and your payment method will continue to be charged on the renewal date. You must cancel through the platform where you subscribed (TipRanks website, Apple App Store, or Google Play Store). Tocancel strongly recommends completing the formal cancellation process, not just removing the app.

Mistake 2: not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation page and email. If a dispute arises later-for example, if TipRanks charges you again after you cancelled-your confirmation is the proof that you took action. Without this evidence, you may struggle to recover the charge through your bank.

Mistake 3: missing the 30-day money-back guarantee window

The 30-day refund window begins on your purchase date, not your cancellation date. If you cancel on day 31 and request a refund, TipRanks may deny it based on their company policy. However, you still have statutory rights under the Consumer Guarantees Act. If you can document quality issues or service failures, you can escalate your refund claim to the appropriate consumer authority even after 30 days have passed.

Mistake 4: not checking your statement after cancellation

Set a reminder to check your bank statement on or after your next scheduled renewal date. Verify that no charge appears. If a charge does appear after you cancelled, contact your bank immediately to dispute it and provide evidence of your cancellation. This prevents unwanted charges from becoming a larger financial problem.

Mistake 5: not documenting service failures before cancelling

If you're cancelling because of poor service-crashes, unavailable features, or restricted access-take screenshots or notes before you cancel. These records are essential if you decide to pursue a refund under the Consumer Guarantees Act. Document what the issue was, when it occurred, and how it affected your use of the service.

What to do immediately after you cancel

Cancelling is just the first step. Taking these simple actions after cancellation protects your money and ensures a smooth process.

Step 1: verify your cancellation confirmation

Check your email inbox (including spam folders) for a cancellation confirmation from TipRanks within 24 hours. This email should include your cancellation date, subscription end date, and a reference number. If you do not receive it, contact TipRanks support immediately to confirm your cancellation was processed.

Step 2: save or screenshot your confirmation

Save the confirmation email and take a screenshot of your account settings page showing that your subscription is no longer active. Store these documents in a safe digital folder or cloud storage. You may need them later to prove you cancelled if a dispute arises.

Step 3: set a reminder for your renewal date

Check the confirmation to see your subscription's final renewal date. Set a calendar reminder for that date, and check your bank statement on or shortly after that date to verify no charge appears. If a charge does appear, contact your bank immediately to dispute it.

Step 4: if you requested a refund, track it

If TipRanks approved your refund, note the expected processing date (typically 5 to 10 business days). Check your bank account or app store account balance 10 to 14 days after cancellation to confirm the refund has been credited. If it hasn't appeared, contact TipRanks support or your bank to investigate.

Step 5: explore your next research platform

With TipRanks cancelled, consider what free or low-cost alternatives suit your investment needs. Many New Zealand investors use broker research tools, free analyst rating aggregators, or community-driven platforms. Taking time to identify your next resource prevents an impulse re-subscription to TipRanks.

Cancellation checklist for TipRanks

Use this checklist to track your cancellation progress and ensure nothing is overlooked.

Print or save this checklist and work through each task. Tocancel recommends keeping it handy for reference throughout your cancellation and refund process.

TipRanks pricing overview (before you go)

Understanding what you're paying for helps confirm you've made the right decision to cancel. Here's a breakdown of TipRanks' typical plan structure.

If you've been paying $15 to $50 monthly, cancelling saves you between $180 and $600 annually-a significant saving if you find alternative research resources that meet your needs.

Your next steps: cancel with confidence

Cancelling TipRanks is straightforward once you understand the correct platform and your legal rights. New Zealand law protects you far beyond any company guarantee, and your cancellation request is a legitimate, enforceable instruction. Whether you cancel today or next week, remember that you have statutory rights under the Consumer Guarantees Act 1993 and the right to a refund if the service fails to meet quality standards.

Follow the steps for your subscription platform (website, Apple App Store, or Google Play Store), save your confirmation, and verify your bank statement on your renewal date. If TipRanks refuses to honour your cancellation or delays your refund, escalate to the Citizens Advice Bureau or your bank. Tocancel has helped thousands of consumers cancel subscriptions confidently, and you now have the knowledge and tools to do the same. Take action today, and reclaim your money.

Contact TipRanks to cancel by email or post

If you prefer to cancel by post or need to escalate a dispute, contact TipRanks at their headquarters address:

TipRanks Ltd
Tel Aviv, Israel
(Check www.tipranks.com for the full postal address)

For cancellation or refund disputes, you can also escalate to:

Citizens Advice Bureau (New Zealand)
Phone: 0800 60 60 60
Email: [email protected]

Tocancel recommends email as your first contact method, as it creates a written record of your request and ensures TipRanks cannot claim they never received your cancellation instruction. Always include your full name, registered email address, subscription plan, and the date you wish to cancel. Keep copies of all correspondence, and do not hesitate to escalate if your request is ignored.