Cancel Big Fish Game Club: The Right Way

How to cancel Big Fish Game Club in new zealand and protect your rights

What is Big Fish Game Club and why members cancel

Big Fish Game Club is a monthly subscription service that delivers game credits, exclusive discounts on purchases, and ongoing access to titles you've acquired through Big Fish Games. The membership appeals to casual players who want regular rewards, a curated library, and streamlined access to their favourite games without hunting across multiple platforms.

Many New Zealand members enjoy genuine value from the service, but others decide to cancel because gaming habits have changed, they've found cheaper or free alternatives, or they simply want to stop recurring charges. Understanding your cancellation rights and how to execute a clean exit helps you avoid unexpected bills and keeps your account secure.

Common reasons members cancel Big Fish Game Club

You might cancel if you've stopped playing regularly, discovered free-to-play or subscription platforms that suit you better, or moved your gaming to console or mobile-only ecosystems. Others cancel because they didn't realise the membership renews automatically, or because they need to tighten their monthly spending. Whatever your reason, you have the right to cancel without penalty under New Zealand's Consumer Guarantees Act.

Why timing matters: act before your next billing date

Big Fish Game Club renews automatically unless you cancel in advance. If you wait until after a charge appears, you'll face delays securing a refund and may need to dispute the charge through your bank. Cancelling at least 24 hours before your next billing date stops the charge before it happens, saving you administration time and frustration. Tocancel recommends checking your next billing date in your account settings right now.

Your consumer rights and what they mean for you

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993, which guarantees that services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. This means Big Fish Games cannot force you into an indefinite subscription or charge you without clear consent.

Your legal position is straightforward: you have the right to cancel a subscription service at any time, and the company must process your cancellation without unreasonable delay. If Big Fish Games refuses to cancel your membership or continues charging after you've requested cancellation, you can escalate to the Commerce Commission, New Zealand's consumer protection regulator. Tocancel has guided many consumers through this process, and enforcement action is rare when you follow the proper steps and keep records.

Key rights under new zealand consumer law

The Consumer Guarantees Act protects you in three critical areas. First, you have the right to clear information about what you're paying for and how to cancel. Second, you have the right to cancel without penalty or hidden fees. Third, if a charge is made in error or after cancellation, you have the right to a full refund within a reasonable timeframe (usually 5 to 10 working days).

If Big Fish Games does not honour your cancellation request within 10 working days, or if they continue charging after cancellation, document everything and contact the Commerce Commission directly. Tocancel recommends keeping screenshots of your cancellation confirmation, your account settings, and any emails as proof of your request.

What happens if Big Fish Games refuses to cancel

In rare cases, a company may ignore a cancellation request or claim they never received it. Your remedy is to escalate through your payment provider. If you paid by credit card or debit card, contact your bank and request a chargeback or reversal, citing unauthorised charges. Banks in New Zealand typically side with consumers on recurring charges when you can show proof of cancellation.

If Big Fish Games disputes your chargeback, your bank will ask for evidence. This is where your screenshots, confirmation emails, and account records from Tocancel's cancellation checklist (see below) become essential. Most disputes resolve in your favour when you present a clear timeline.

How to cancel Big Fish Game Club step by step

Cancellation method depends on where you signed up: directly on the Big Fish Games website, through the Apple App Store, or via Google Play. Identify your subscription source first, then follow the relevant steps below.

Method one: cancel through the Big Fish Games website

This is the fastest route if you created your account directly on bigfishgames.com and paid by card or PayPal.

1. Open a web browser and navigate to bigfishgames.com
   • Use the same device and browser you normally use, if possible, to avoid login issues
2. Log in to your account using your email address and password
   • If you've forgotten your password, click "Forgot Password" and follow the reset link sent to your email
3. Click on your profile icon or "My Account" in the top-right corner
   • Look for a menu labelled "Account Settings," "Profile," or "My Games"
4. Select "My Game Club" or "Subscription" from the account menu
   • You should see your active membership listed with the renewal date
5. Locate the "Cancel Membership," "Cancel Subscription," or "Edit" button next to your Big Fish Game Club subscription
   • Do not close or pause; select cancel only
6. Read the cancellation warning carefully
   • Big Fish Games will remind you that you'll lose future credits and discounts once your current billing cycle ends
   • Your existing games will remain in your library; you simply won't receive new monthly rewards
7. Click "Confirm Cancellation" or "Yes, Cancel My Membership" to finalize
   • You should see a confirmation message on screen immediately
8. Take a screenshot of the confirmation page and save it to your device
   • Check your email (including spam folder) for a cancellation confirmation email within 5 minutes
   • Save this email as well; it's your proof of cancellation

Timeline: Cancellations processed on the Big Fish website take effect immediately. Your next billing charge will not occur. You should see confirmation via email within 5 to 10 minutes.

Method two: cancel through apple app store

If you subscribed to Big Fish Game Club via the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple, not through Big Fish Games' website. Big Fish cannot cancel app store subscriptions on your behalf.

1. Open the App Store app on your Apple device (iPhone, iPad, or Mac)
   • Do not open the Big Fish Games app itself
2. Tap your profile icon in the top-right corner (or upper-left on some devices)
   • It looks like a circle with your initials or photo
3. Select "Subscriptions" from the menu
   • You'll see a list of all active subscriptions linked to your Apple ID
4. Find "Big Fish Games" or "Big Fish Game Club" in the list and tap it
   • Look for the renewal date and current price
5. Tap "Cancel Subscription" or "Remove"
   • Apple will ask you to confirm; some subscriptions offer a brief pause option, but select cancel to end the membership entirely
6. Confirm your cancellation when prompted
   • You'll see "Subscription cancelled" on screen
   • Apple will send a confirmation email to your registered Apple ID email address within minutes
7. Screenshot the confirmation screen and save the Apple email as proof
   • Cancellation takes effect immediately; your next billing charge will not occur

Important: Deleting the Big Fish Games app from your device does NOT cancel the subscription. You must use the App Store Subscriptions menu to cancel properly. Tocancel has seen many consumers make this mistake and continue being charged.

Method three: cancel through google play store

If you subscribed via Google Play on an Android phone or tablet, cancel through the Google Play Store app, not through Big Fish Games' website.

1. Open the Google Play Store app on your Android device
   • Tap the three-line menu icon in the top-left corner (if on an older version, tap your profile icon in the top-right)
2. Select "Subscriptions" or "Manage subscriptions"
   • You'll see all active subscriptions for your Google Play account
3. Tap "Big Fish Games" or "Big Fish Game Club"
   • Review the subscription details, including the next renewal date and amount
4. Tap "Cancel Subscription"
   • Google may ask you why you're cancelling (optional feedback)
5. Confirm your cancellation
   • You'll see "You've cancelled your subscription" on screen
   • Google will email a cancellation confirmation to your registered Google account email within minutes
6. Screenshot the confirmation and save the email from Google
   • Cancellation is immediate; no further charges will be processed

Timing tip: If you cancel within 48 hours of your renewal date, Google Play may still charge you for the next cycle. This is system lag, not an error. Request a refund through the Google Play Store app (swipe left on the charge in your Purchase History and select "Refund") or contact Google support if the charge appears after your cancellation date.

What to expect after you cancel

Cancellation is stressful, and you deserve clarity on what happens next. Your membership ends at the end of your current billing cycle (not immediately), so you retain access and credits through your paid period. After that date, your account converts to a free account, and you'll no longer receive monthly credits or Game Club discounts.

Your account and games after cancellation

Cancelling Big Fish Game Club does not delete your account or remove games you've purchased. Your game library stays intact forever, and you can still play any title you bought while a member. You simply lose the perks: monthly free credits, Game Club-exclusive deals, and early access to new releases. This means you can return and resubscribe at any time without losing your progress or purchases.

Refunds and what you're entitled to

If you cancel before your next billing date, no new charge will occur, and you'll have nothing to refund. However, if a charge processed after you cancelled, or if you want to cancel and claim a refund for the current billing period (within 14 days of purchase), you have the right to request one under the Consumer Guarantees Act.

Big Fish Games typically does not offer refunds for partial months of membership, as the service is ongoing. However, Tocancel recommends contacting them directly if you've just subscribed (within 14 days) and want your money back. If they refuse, escalate to your bank for a chargeback.

To request a refund directly from Big Fish Games, email their support team with your account details, the charge date, and the amount. Include a brief explanation (e.g., "I no longer use the service" or "I did not authorise this renewal"). Allow 5 to 10 working days for a response. If they decline, file a chargeback through your bank immediately.

Common mistakes and how to avoid them

Cancelling a subscription can feel stressful, especially if you've been charged unexpectedly. These mistakes are easily preventable with the right steps.

Mistake one: cancelling through the wrong platform

The most common error is trying to cancel an app store subscription through the Big Fish Games website, or vice versa. If you subscribed through Apple or Google, Big Fish's website cannot process your cancellation. You must cancel through the app store itself. Tocancel recommends double-checking your original purchase receipt (check your email or bank statement) to confirm whether you subscribed directly or via an app store, then follow the correct method above.

Mistake two: assuming deletion equals cancellation

Uninstalling the Big Fish Games app or deleting your account does not cancel your subscription. You will still be charged monthly. This is one of the most common reasons consumers contact Tocancel in frustration. Always use the official cancellation method for your subscription source (website, App Store, or Google Play), not your device settings.

Mistake three: cancelling too close to your billing date

If you cancel on the same day your next charge is due, the system may still process the payment. Cancel at least 24 hours before your billing date to guarantee the charge stops. You can find your exact billing date in your account settings under "Subscription" or "My Game Club." Mark it on your calendar, then cancel the week before.

Mistake four: not keeping proof of cancellation

Without screenshots or confirmation emails, you have no evidence if Big Fish Games claims they never received your cancellation request. Always take a screenshot of the cancellation confirmation page, and always save the confirmation email. Store these in a dedicated folder or email archive titled "Big Fish Game Club Cancellation." If you need to dispute a charge later, this proof is your strongest defence.

Pricing and membership breakdown

Understanding what you're paying for helps you decide whether to cancel or keep your membership.

The membership cost varies slightly by region and currency, but in New Zealand, Big Fish Game Club typically costs between NZD 10 and NZD 15 per month (approximately USD 6-9 or GBP 5-7). Cancel if the monthly credits and discounts no longer justify the cost for your gaming habits.

Comparing Big Fish Game Club to alternatives

If you're cancelling because you want something different, consider these gaming subscription options available in New Zealand.

Each service serves different gaming preferences. Big Fish Game Club is best for casual players who enjoy purchasing individual games rather than streaming from a large library. If you prefer unlimited access to hundreds of titles, Game Pass, PlayStation Plus, or Google Play Pass may suit you better. Tocancel supports your choice either way.

Final cancellation checklist

Use this checklist to confirm you've completed every step correctly.

• Identify your subscription source (Big Fish website, Apple App Store, or Google Play Store)
• Log into the correct platform (not just the Big Fish Games app)
• Locate your subscription in "My Account" or "Subscriptions"
• Click "Cancel Subscription" or "Cancel Membership"
• Read the cancellation warning and confirm you understand the terms
• Click the final confirmation button ("Confirm Cancellation" or equivalent)
• Screenshot the confirmation page immediately
• Wait 5-10 minutes and check your email (including spam) for a confirmation email from Big Fish Games or your app store
• Save the confirmation email to a folder titled "Big Fish Game Club Cancellation"
• Check your account settings 24 hours later to verify the cancellation is still active
• Check your bank or payment method 3-5 days after cancellation to confirm no new charge appears
• If a charge appears after cancellation, file a chargeback through your bank immediately and provide your screenshots as proof

What to do if Big Fish Games refuses to cancel

It's rare, but occasionally a company will ignore a cancellation request or claim the request failed. Tocancel has helped thousands of consumers escalate these situations successfully.

Step one: contact Big Fish Games customer support

Send a formal email to Big Fish Games' customer support team requesting cancellation. Use this template:

Subject line: "Cancellation Request for Account [Your Email Address]"

Body: "I request immediate cancellation of my Big Fish Game Club membership effective [today's date]. My subscription was signed up on [date] and has been charged to [card ending in XXXX]. Please confirm cancellation in writing and confirm that no further charges will be processed. I have attached screenshots of my account showing the active subscription. Please respond within 5 working days."

Send this email from the email address linked to your Big Fish Games account. Attach screenshots of your account settings showing the active subscription. Allow 5 working days for a response.

Step two: dispute through your bank

If Big Fish Games does not respond within 5 working days, or if they refuse to cancel, contact your bank and request a chargeback or payment reversal. Provide your bank with the following:

• Your cancellation email and Big Fish Games' response (or lack thereof)
• Screenshots of your account showing the active subscription and cancellation request
• Bank statements showing all charges from Big Fish Games
• A brief statement explaining that you requested cancellation and the company refused

New Zealand banks typically process chargebacks within 10 working days and rule in your favour when evidence is clear. The Commerce Commission also has a dispute resolution mechanism if the amount is small and you want to avoid bank fees.

Step three: escalate to the commerce commission

If your bank's dispute resolution doesn't work, or if the amount is small and you don't want bank fees, contact the Commerce Commission directly. The Commission investigates breaches of the Consumer Guarantees Act, including companies that refuse to cancel subscriptions or continue charging after cancellation.

File a complaint at www.comcom.govt.nz or call 0800 943 600. Provide your evidence (cancellation request, bank statements, screenshots). The Commission will investigate and, if Big Fish Games is found in breach, may issue a compliance order or penalty. Tocancel recommends this option if Big Fish Games owes you more than NZD 500 or if other methods have failed.

Final summary and next steps

Cancelling Big Fish Game Club in New Zealand is straightforward when you follow the correct steps. Your membership ends at the close of your current billing cycle, your game library remains yours forever, and no penalties apply. The Consumer Guarantees Act protects you at every step: you have the right to cancel, the right to clear confirmation, and the right to a refund if charges continue after cancellation.

The key is acting before your next billing date and keeping proof. Tocancel has helped thousands of consumers cancel gaming subscriptions and resolve disputes with app store providers and banks. Whether you're cancelling to save money, switch platforms, or simply reduce subscriptions, your choice is valid and protected by law.

Start now: identify where you subscribed (website, Apple, or Google), log in to the correct platform, and follow the steps above. Screenshot your confirmation, save your email, and check your bank three days later. If Big Fish Games tries to charge you again, you have proof and the law on your side. Tocancel is here to support your consumer rights every step of the way.

Contact information for Big Fish Games

Big Fish Games does not maintain a physical office in New Zealand. For cancellation support, contact their team via email through your account settings on bigfishgames.com, or visit their help centre at www.bigfishgames.com/support. Response times are typically 5 to 10 working days. If you subscribed through Apple or Google, contact those platforms directly; they manage app store subscriptions independently of Big Fish Games.

For unresolved disputes, escalate to the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. Tocancel provides step-by-step guides and consumer rights information to empower you to cancel any service with confidence.