Cancel Proguides: The Right Way

How to cancel ProGuides and reclaim your gaming budget in new zealand

What ProGuides is and why you might cancel today

ProGuides is a gaming coaching and membership platform designed for players who want structured tutorials, live coaching sessions, and community access. You pay a monthly or annual subscription to unlock on-demand video content, one-on-one coaching from professional gamers, and tiered membership perks depending on your plan level. The service operates globally, so as a New Zealand user, you access the same platform and billing systems as players in every other country.

Whether you've outgrown the coaching content, found better value elsewhere, or simply need to cut monthly costs, cancelling ProGuides should be a straightforward process. At Tocancel, we've helped thousands of New Zealand consumers navigate gaming platform cancellations, and we know the process can feel hidden or deliberately confusing. This guide cuts through that fog and puts the power back in your hands. You have rights as a New Zealand consumer, and Tocancel exists to remind you of those rights and show you exactly how to exercise them.

Why your cancellation rights matter in new zealand

Subscription platforms often rely on billing inertia-the assumption that you will forget to cancel or won't know how. New Zealand's Consumer Guarantees Act 1993 protects you in ways many subscriptions don't advertise. You have legal rights that go beyond what ProGuides' terms of service might suggest. Your right to cancel without penalty applies to most digital subscriptions, provided you follow the correct method and timeline.

The Commerce Commission, New Zealand's fair-trading regulator, enforces consumer protection laws and holds subscription companies accountable. This means you are not powerless-you have a government agency backing your consumer rights.

When you should cancel ProGuides

Cancel ProGuides if you no longer use the coaching features, have found cheaper or better-quality alternatives, experience billing disputes or unauthorised charges, or if the content no longer matches your skill level or gaming interests. Gaming communities evolve rapidly, and your subscription should evolve with your needs. Tocancel recommends reviewing your gaming subscriptions at least quarterly to ensure you are paying only for services you actively use.

Your consumer rights under new zealand law

Before you cancel, understand exactly what the law guarantees you.

What the consumer guarantees act 1993 guarantees you

The Consumer Guarantees Act 1993 protects you when you purchase goods or services in New Zealand. For digital subscriptions like ProGuides, this law means the service must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If ProGuides fails to deliver these guarantees-for example, if the coaching is poor quality, the platform is consistently unavailable, or billing is incorrect-you have the right to cancel and claim a refund, even before your contract period ends.

Your legal position is simple: if ProGuides fails to meet its obligations, you are entitled to exit the contract without penalty. The Commerce Commission enforces this law and investigates complaints about unfair contract terms, automatic renewal traps, and misleading billing practices.

Your right to cancel within a cooling-off period

If you subscribed to ProGuides online, you may have a right to cancel within 14 days without penalty under the Consumer Protection (Fair Trading) Act. This cooling-off period applies to distance contracts (purchased online or by phone) and gives you a statutory right to change your mind. However, this 14-day window starts from the date you enter the contract, not from when you first access the service.

After the cooling-off period expires, you can still cancel, but ProGuides may charge you for the remainder of your billing cycle. Tocancel advises you to always cancel in writing so you have proof of your request and the date you submitted it.

Unfair contract terms you should know about

The Commerce Commission has warned about unfair clauses in subscription contracts, including hidden auto-renewal terms, unreasonable cancellation fees, and vague refund policies. If ProGuides uses any of these practices, you can dispute them. Terms that prevent you from cancelling easily, charge excessive fees for cancellation, or make you jump through multiple hoops to leave are potentially unenforceable under New Zealand law.

Tocancel recommends documenting any unfair treatment or misleading billing practices. Screenshot your account, save all emails, and keep a record of cancellation attempts. This evidence strengthens your position if you need to escalate your complaint to the Commerce Commission or seek legal advice.

How to cancel ProGuides step by step

ProGuides offers multiple cancellation routes depending on where and how you pay for your membership.

Cancel through ProGuides support directly

This is the fastest route if you pay ProGuides directly from your bank account or debit card, not through an app store.

1. Email ProGuides support at [email protected] with the subject line "Cancellation request."
   • Include your account email address and username in the body of the email.
   • State clearly: "I wish to cancel my ProGuides membership effective immediately" or "at the end of my current billing cycle" (choose whichever suits you).
   • Request written confirmation of your cancellation date and the final billing date.
   • Ask ProGuides to confirm your request in a follow-up email with all cancellation details.
2. Check the ProGuides website for a dedicated account or subscription management page.
   • Log in to your account and look for "Account settings," "Manage subscription," or "Billing."
   • If a cancellation button exists, click it and complete the form with your reason for cancellation.
   • Screenshot the confirmation page immediately after cancellation.
3. Use the live chat function (if available) on the ProGuides website to request cancellation in real time.
   • Screenshot the entire conversation with the support agent.
   • Ask the agent to send a confirmation email with your cancellation details to your account email address.
   • Wait for that confirmation email before closing the chat.
4. Allow 2-3 business days for ProGuides support to respond and process your cancellation.
5. Confirm in writing with ProGuides that your subscription has ended and your final billing date has passed.

Always keep a copy of every email and screenshot you send or receive. This is your proof of cancellation and protects you if ProGuides attempts to charge you again after you have cancelled.

Cancel if you pay through apple app store (iOS or macOS)

If you purchased your ProGuides membership through the Apple App Store, you must cancel through Apple, not through ProGuides. Apple controls the billing relationship, and ProGuides cannot cancel app store subscriptions on your behalf.

1. On your iPhone, iPad, or Mac, open the App Store app.
   • On iPhone or iPad: tap your account profile icon at the top right of the screen.
   • On Mac: click your account name in the top-left corner of the App Store window.
2. Select "Subscriptions" or "Manage subscriptions" from the menu.
3. Find ProGuides in your active subscriptions list and tap or click on it.
4. Tap or click "Edit" or the pencil icon, then select "Cancel subscription."
   • Apple will show you the exact date your subscription and access will end.
   • Review this date carefully to ensure it matches your expectations.
5. Confirm the cancellation by following Apple's on-screen prompts.
   • Apple sends a confirmation email to your registered Apple ID email address.
   • Save this email as your proof of cancellation.

For more detailed guidance, visit Apple's official New Zealand subscription management guide. Tocancel recommends cancelling through Apple at least 24 hours before your next billing date to ensure no further charges occur.

Cancel if you pay through google play store (Android)

If you subscribed to ProGuides through Google Play Store on an Android device, you must cancel through Google, not through ProGuides directly.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon in the top-right corner and select "Manage your Google Account."
3. Go to the "Payments and subscriptions" tab, then select "Subscriptions."
4. Find ProGuides in your active subscriptions and tap on it.
5. Select "Cancel subscription" and confirm your cancellation.
   • Google shows you the date your access will end.
   • Google sends a confirmation email to your registered Gmail address.

Save your Google confirmation email as proof. Tocancel advises cancelling at least one day before your renewal date to prevent unexpected charges.

What happens after you cancel ProGuides

Cancellation does not mean immediate loss of access. Understanding your access timeline is crucial.

Your access timeline after cancellation

When you cancel ProGuides, you retain access to all content and coaching until the end of your current billing cycle. For example, if you pay monthly and cancel on 15 February, you keep access until 15 March (or the equivalent date). ProGuides does not provide pro-rata refunds for unused portions of your subscription unless you cancel within the 14-day cooling-off period or discover a service quality issue that breaches the Consumer Guarantees Act 1993.

After your access expires, ProGuides removes your login credentials and you cannot download or access any stored content. If you have videos, notes, or coaching feedback you want to keep, download or screenshot them before your access date expires.

Checking for unwanted recharges

After cancellation, monitor your bank statement or credit card for the next 30 days. Some subscription platforms ignore cancellation requests or attempt to re-bill after a cancellation period expires. If ProGuides charges you after your confirmed cancellation date, contact your bank immediately and request a chargeback or reversal. Tocancel recommends setting a phone reminder for one week after your expected final billing date to check your account.

If unauthorized charges appear, email ProGuides support with your cancellation confirmation and ask for an immediate refund. Include a copy of your bank statement showing the unauthorized charge. If ProGuides refuses to refund within 10 business days, escalate your complaint to the Commerce Commission.

Refunds and what you can realistically expect

Your refund eligibility depends on when you cancel and why.

When ProGuides must refund you

You are entitled to a full or partial refund if you cancel within 14 days of purchasing your subscription and have not used a significant portion of the service. This is your statutory cooling-off right under the Consumer Protection (Fair Trading) Act. To qualify, you must cancel in writing within the 14-day window from the date you first subscribed.

You are also entitled to a refund if ProGuides breaches the Consumer Guarantees Act 1993-for example, if the coaching quality is poor, the platform is frequently unavailable, or the service differs materially from how it was advertised. In these cases, you can cancel immediately and claim a full refund or a partial refund for the unused portion of your subscription, depending on how long you have been a member.

When ProGuides is not required to refund you

If you cancel after the 14-day cooling-off period and the service meets its quality obligations under the Consumer Guarantees Act, ProGuides is not required to provide a refund. You pay for the remainder of your billing cycle, and your access ends at the end of that cycle. However, this does not mean you cannot negotiate. Many gaming platforms offer one-time courtesy refunds or credits if you contact support and explain your situation clearly.

Tocancel advises requesting a refund in writing from ProGuides support if you believe you qualify. Keep all correspondence. If ProGuides refuses and you believe they have breached consumer law, you can lodge a formal complaint with the Commerce Commission at no cost.

Common mistakes to avoid when cancelling ProGuides

Cancellation feels frustrating when you do not know the exact steps, and it is easy to make a mistake that delays the process or loses your evidence. Here are the traps to watch for.

Mistake 1: cancelling through the wrong channel

If you pay through Apple or Google, cancelling through ProGuides' website does nothing. Your subscription will continue to renew through the app store. Always check your payment method first and cancel through the correct channel. Tocancel recommends logging into your Apple or Google account immediately after subscribing so you know exactly where your subscription is billed.

Mistake 2: not requesting written confirmation

Verbal cancellations or live chat conversations without follow-up emails leave you with no proof. If ProGuides later claims they did not receive your cancellation request, you have no evidence. Always ask support to send a confirmation email with your cancellation date and final billing date. Screenshot everything and save all emails in a dedicated folder on your computer.

Mistake 3: cancelling too close to your billing date

If you cancel on the day your subscription renews, ProGuides may have already processed the charge. Cancel at least 3-5 business days before your expected renewal date to avoid accidental charges. Tocancel recommends setting a calendar reminder for the 1st of each month (or your billing date) so you never forget to monitor your subscription status.

Mistake 4: not checking for recharges after cancellation

Some subscription platforms attempt to re-bill after a cancellation period expires or if they detect a lapsed payment method. Monitor your bank statement for 30 days after cancellation. If you see an unexpected ProGuides charge, contact your bank immediately and request a reversal. Document the unauthorized charge and email ProGuides support to demand a refund.

Mistake 5: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your account remains active until you manually delete it. If you want ProGuides to remove all your personal data, you must request account deletion separately. Email support and ask them to confirm both your subscription cancellation and your request to delete your account under New Zealand's Privacy Act 2020.

ProGuides cancellation checklist

Use this checklist to ensure you cancel correctly and keep all necessary evidence.

Why tocancel can help you cancel with confidence

Subscription cancellation should not require a legal degree or hours of research. Tocancel exists because thousands of New Zealand consumers struggle to cancel services due to deliberately opaque processes, hidden billing terms, and unresponsive support teams. Tocancel has helped thousands of consumers cancel gaming platforms, streaming services, fitness apps, and membership programs without losing money or wasting time. We know the common tricks subscription companies use, and we know how to counter them with your legal rights and straightforward, step-by-step guidance.

When you use Tocancel, you are not just getting cancellation instructions-you are getting consumer law backed by the Commerce Commission and evidence-based steps that work. Tocancel provides you with confidence that you are cancelling the right way and have proof to back up your actions if ProGuides disputes your cancellation or attempts unauthorized recharges.

Contact information for ProGuides new zealand

If you need to send formal written correspondence to ProGuides, use the following postal address for ProGuides New Zealand Inc.:

ProGuides New Zealand Inc.
123 Woodglen Road
Glen Eden
Auckland 0602
New Zealand

An alternative address on file is:

9 Rushland Rise
Pukekohe 2120
Auckland, New Zealand

Tocancel recommends confirming the current mailing address with ProGuides support before sending any formal cancellation letter or complaint. Send any formal correspondence by registered mail so you have proof of delivery. Keep a photocopy or scan of everything you send.

For support or further enquiries about your consumer rights, contact the Commerce Commission at www.beehive.govt.nz/info-services or call 0800 943 600. The Commerce Commission investigates subscription complaints and can take enforcement action against unfair practices. Tocancel encourages you to lodge a formal complaint if ProGuides breaches consumer law or ignores your cancellation request.

Final steps: take action now

You now have everything you need to cancel ProGuides confidently and with full knowledge of your legal rights under New Zealand law. Your consumer protections are real, and the Commerce Commission enforces them. Do not delay-if you no longer use ProGuides, cancel today so your next billing cycle does not trigger an unwanted charge. Tocancel has helped thousands of New Zealand consumers take back control of their subscriptions, and you can too. Start by identifying your payment method, then follow the cancellation steps that match your situation. Tocancel is here to remind you: you have the right to cancel, and you have the evidence to prove it.