Cancel Justmove: The Right Way to Exit Your Subscription

How to cancel Justmove and protect your consumer rights in new zealand

Understanding Justmove and why you might cancel

Justmove (trading as Just Moving NZ Ltd) is a moving coordination service that connects you with utilities, broadband providers and insurance companies as part of your house move. Rather than managing separate conversations with multiple providers, Justmove's team handles the liaison work on your behalf.

You may decide to cancel for valid reasons: your move is complete and you no longer need the service, the quality fell short of expectations, you discovered a more affordable option, or you activated the subscription accidentally. Whatever prompted your decision, Tocancel is here to walk you through cancellation clearly and confidently so you can exit without unexpected charges or complications.

How Justmove operates in new zealand

Justmove functions as a subscription-based service accessed primarily through mobile apps on the Apple App Store and Google Play. The absence of transparent, publicly listed cancellation instructions on their website creates friction for customers trying to stop payments. This opacity is why understanding your legal position matters before you attempt to cancel.

The company's registered office address with the New Zealand Companies Office serves as the official contact point for legal notices and formal cancellation requests. Sending your cancellation notice to this address creates a documented record and strengthens your position if disputes arise.

Why clear cancellation terms protect you

Justmove does not advertise detailed cancellation policies prominently online. This lack of transparency can delay your cancellation and leave you vulnerable to continued charges. Tocancel exists to cut through this confusion and give you a straightforward action plan you can execute today, whether you subscribed via app or another channel.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you purchase any service, including digital subscriptions and moving coordination.

What the law guarantees you

Under the Consumer Guarantees Act, every service you purchase must be of acceptable quality, fit for the purpose you bought it for, and delivered within a reasonable timeframe. Your legal position is clear: if Justmove fails to meet these standards, you have the right to cancel, request a refund, or escalate your complaint.

The Fair Trading Act 1986 adds a second layer of protection. If Justmove misrepresents its features, charges you without clear consent, or continues billing after you request cancellation, the company has breached your rights and you can demand a remedy.

Digital subscriptions and cooling-off periods

New Zealand consumer law does not automatically grant a 14-day cooling-off period for digital in-app purchases that you consume immediately upon download. Once you activate an app-based service, standard cooling-off rights typically do not apply. However, this does not leave you defenceless.

If Justmove fails to deliver the service as advertised, you retain the right to demand a refund or cancellation under the Consumer Guarantees Act, regardless of when you subscribed. The burden falls on Justmove to prove the service performed as promised.

When you can demand immediate cancellation and refund

You can request cancellation and a refund if any of the following apply:

• The service was not delivered as described in advertising or marketing materials
• The service is of unacceptable quality or does not function as intended
• You were charged without providing clear authorisation for the subscription
• Justmove continues charging after you formally requested cancellation
• The service does not fit the purpose you purchased it for
• The company fails to deliver the service within a reasonable timeframe

If Justmove refuses to cancel or refund after you raise a legitimate complaint, escalate to the Consumer Advocate (a free service in your region) or contact your local Community Law centre. Tocancel strongly recommends saving all evidence - screenshots of charges, email confirmations, transaction records and communication with the company - before you escalate.

How to cancel Justmove step by step

Your cancellation method depends on how you subscribed and whether your goal is to stop future charges immediately or to recover charges already made.

Cancel through the apple app store

If you subscribed to Justmove via your iPhone or iPad, follow these steps to prevent future charges:

1. Open the Apple App Store on your iPhone or iPad
   • Tap the profile icon at the top right of the screen
2. Select "Subscriptions"
   • You will see a list of all active subscriptions linked to your Apple ID
3. Find Justmove in the subscriptions list
   • Tap on it to open the subscription details
4. Tap "Cancel Subscription"
   • The app will display a cancellation confirmation and your final billing date
   • Apple will send you a confirmation email to the address linked to your Apple ID

Your subscription ends at the conclusion of your current billing cycle. This means if you are charged on the 15th of the month and cancel on the 10th, you retain access until the 15th without additional charges. Save the confirmation email as proof of your cancellation.

Cancel through google play

If you subscribed via an Android device, use these steps to stop future charges:

1. Open Google Play on your Android phone or tablet
   • Tap your profile icon at the top right of the screen
2. Select "Payments and Subscriptions"
   • Then tap "Subscriptions"
3. Tap on Justmove
   • The subscription details page will open
4. Tap "Cancel Subscription"
   • Google Play will ask you to confirm the cancellation
   • A confirmation email will be sent to your Google account email address

Google Play processes your cancellation immediately, but you retain access through the end of your current billing period. Keep the confirmation email in a dedicated folder so you can reference it if Justmove continues to charge you.

Cancel via direct contact with Justmove

If you subscribed through Justmove's website or cannot locate your subscription in the Apple App Store or Google Play, contact the company directly using their registered office address:

Just Moving NZ Ltd (Justmove)
Companies Office Registered Office Address
[Official address for service of documents]

Send a formal cancellation notice to this address by registered post or courier. Your letter should include:

• Your full name and the email address linked to your Justmove account
• Your account or subscription number (if available)
• A clear statement requesting cancellation effective immediately
• The date you want the cancellation to take effect
• A request for written confirmation of cancellation

Keep a copy of the letter and proof of postage. Registered post creates a legal trail showing Justmove received your cancellation request, which protects you if the company continues to charge you.

Refunds and recovering charges after cancellation

Stopping future charges is only the first step. If you believe you were overcharged or the service failed to deliver, you can pursue a refund.

Requesting a refund from Justmove

Contact Justmove directly and explain why you believe a refund is warranted. Reference the relevant Consumer Guarantees Act provision - for example, "The service was not of acceptable quality as required by the Consumer Guarantees Act 1993" or "The service was not fit for purpose."

Set a deadline in your message: "I expect a response and refund decision within 10 working days." Justmove must respond within a reasonable timeframe, typically interpreted as 10-15 working days in New Zealand consumer practice.

Escalating to the consumer advocate if Justmove refuses

If Justmove refuses your refund request or fails to respond within a reasonable timeframe, lodge a complaint with the Consumer Advocate office covering your region. This service is free and independent. The Consumer Advocate can investigate whether Justmove has breached consumer law and can issue binding determinations up to certain thresholds.

Provide the Consumer Advocate with all supporting evidence: correspondence with Justmove, screenshots of charges, your subscription terms, and a timeline of events. Tocancel recommends documenting every interaction from the moment you first contact Justmove.

Common mistakes that delay or prevent cancellation

Many people accidentally extend their subscriptions by making simple errors during the cancellation process. You can avoid these pitfalls with awareness and care.

Deleting the app without cancelling the subscription

Removing the Justmove app from your device does not cancel your subscription. Your account remains active and you continue to be charged. Always cancel through your app store or contact Justmove directly before deleting the app. Tocancel has helped thousands of consumers recover charges from subscriptions they thought were cancelled simply by deleting the app.

Relying on verbal or informal cancellation requests

Cancelling via a phone call without documented follow-up is risky. Justmove may claim they never received your request, leaving you liable for charges. Always send a written cancellation notice via email (with read receipts enabled) or registered post. This creates proof that the company received your request on a specific date.

Failing to check your account one week before the next billing date

After you cancel through the app store, verify your subscription status 5-7 days before your next scheduled billing date. Log into your Apple ID or Google Play account and confirm the subscription no longer appears in your active subscriptions list. If it does, contact Justmove immediately and request an urgent refund of the charge.

Not saving confirmation emails and proof of postage

Every cancellation confirmation email and receipt of registered post is evidence you acted in good faith. Store these in a dedicated folder or take screenshots. If a dispute arises, you can show the Consumer Advocate that you cancelled promptly and Justmove failed to honour your request.

What to do after you cancel Justmove

Cancelling is just the beginning. The actions you take afterward determine whether you stay charged or recover your money.

Monitor your next billing cycle

Wait until your next scheduled billing date passes, then check your bank or credit card statement. If no charge appears, your cancellation was successful. If a charge appears despite your cancellation, contact Justmove immediately and request a refund, citing the Consumer Guarantees Act.

Document any continued charges

If Justmove charges you after cancellation, take screenshots of the charges and download your full bank statement for the relevant period. This evidence proves the company breached your request and strengthens your case if you escalate to the Consumer Advocate or pursue a refund claim.

Request a final refund if needed

Send Justmove a formal refund request by email and registered post. State clearly: "I cancelled my subscription on [date]. Your company charged me on [date] in breach of the Consumer Guarantees Act 1993. I request a full refund of [amount] within 10 working days." If the company refuses, escalate to the Consumer Advocate or Community Law centre.

Justmove pricing and subscription structure

Justmove's exact pricing and plan details are not transparently listed on publicly accessible websites, which adds to the confusion surrounding cancellation. The table below outlines what is typically available through app store subscriptions:

The lack of transparent pricing is a red flag for consumers. Before you subscribe to any moving service, ask for written confirmation of the cost, cancellation terms and refund policy. Tocancel recommends requesting this information in writing so you have evidence if a dispute arises later.

Should you stay or cancel Justmove

Deciding whether to keep your Justmove subscription depends on your specific circumstances and whether the service delivers value.

Reasons to keep Justmove

• Your move is ongoing and the service is actively assisting with utility or broadband connections
• The company responds promptly to your requests and coordinates effectively with third-party providers
• You have had successful outcomes using the service (connections completed on time, no billing errors)
• The cost is reasonable compared to managing connections yourself or using competitors

Reasons to cancel Justmove

• Your move is complete and you no longer need coordination assistance
• The service has failed to deliver as promised (providers not contacted, connections delayed)
• You are being charged for services you did not authorise
• Customer service is unresponsive or unhelpful when you raise concerns
• You found a cheaper or more effective moving coordination alternative
• The subscription terms are unclear and the company refuses to clarify cancellation conditions

If you have had a positive experience with Justmove and your move is not complete, keeping the subscription may make sense. If the company has underperformed or your move is finished, cancelling immediately stops unnecessary charges and frees up your budget for other priorities.

How Justmove compares to other moving services

New Zealand has several moving coordination and utility switching services. Understanding how Justmove stacks up helps you decide whether to stay subscribed or switch to a competitor.

If you decide to cancel Justmove and manage your moving coordination independently, you can contact utilities, broadband providers and insurance companies directly. This approach takes more time but gives you complete control over communication and eliminates subscription fees entirely.

Checklist to cancel Justmove safely and successfully

Before you begin cancellation, use this checklist to ensure you have all necessary information and documentation:

• Confirm how you subscribed (Apple App Store, Google Play, or direct website)
• Locate your Justmove account email address and password
• Check your most recent bank or credit card statement for the billing date and amount charged
• Write down today's date and the date you want cancellation to take effect
• Take screenshots of your subscription in the app store (showing active status) before cancelling
• For direct contact, find Justmove's registered office address and prepare a cancellation letter
• Set a calendar reminder to check your bank statement one week after your next scheduled billing date
• Save all confirmation emails and proof of postage in a dedicated folder
• If a charge appears after cancellation, immediately collect screenshots and your bank statement
• Have the Consumer Advocate's contact details and website URL to hand before you escalate

Following this checklist protects your interests and creates a documented trail if Justmove refuses to cancel or continues charging after you request cancellation.

Key legal contact information and next steps

If Justmove refuses to cancel or continues to charge you after cancellation, you have access to free consumer advocacy services in New Zealand:

Consumer Advocate
Free, independent dispute resolution service covering your region
Website: consumer.org.nz
All regional offices handle subscription disputes and billing complaints

Community Law Centre
Free legal advice and support
Multiple locations across New Zealand
Website: communitylaw.org.nz

Just Moving NZ Ltd (Justmove) - Registered office for legal documents
The official address registered with the Companies Office
Use this address for formal cancellation notices sent by registered post

Tocancel strongly recommends contacting the Consumer Advocate if Justmove breaches your consumer rights. The service is completely free and the Consumer Advocate has the authority to compel Justmove to refund you if the company has acted unlawfully.

Taking control of your subscription and protecting your rights

Cancelling Justmove is straightforward once you understand your options and legal protections. Whether you subscribed via the Apple App Store, Google Play or directly through the company, you have clear consumer rights under New Zealand law that entitle you to cancel, receive a refund if the service failed to deliver, and escalate your complaint if the company refuses to cooperate.

The key is to act promptly, document every step, and escalate to the Consumer Advocate if Justmove does not honour your cancellation request within a reasonable timeframe. Tocancel has helped thousands of consumers cancel moving coordination services, utility subscriptions and similar digital services by providing clear steps and reminding them of their legal position.

Your consumer rights are not suggestions - they are legal protections you can enforce. Start your cancellation today using the method that matches how you subscribed, save all confirmation communications, and monitor your next billing cycle to confirm the subscription has ended. If problems arise, Tocancel and the Consumer Advocate are here to help you resolve them decisively and recover any charges made in breach of your rights.