Cancel She Moves: The Right Way

How to cancel She Moves and protect your money in new zealand

Why you might cancel She Moves

She Moves delivers live and on-demand fitness classes designed specifically for pregnant, postnatal and general-fitness mothers across New Zealand. The platform operates through joinshemoves.com and she-moves.co.nz, plus mobile apps on both iOS and Android. You access classes and programmes from home, on your own schedule, with monthly or annual billing options.

If She Moves no longer fits your fitness goals, budget or life circumstances, you have every right to cancel without penalty or judgment. This guide explains your legal position under New Zealand consumer law, walks you through the exact cancellation steps, and shows you how to protect yourself from common traps. At Tocancel, we've helped thousands of New Zealand consumers understand and exercise their cancellation rights.

Common reasons to cancel She Moves

You might cancel because:

• The service no longer matches your fitness needs or recovery phase.
• Monthly or annual fees no longer fit your budget.
• You prefer a broader fitness app with different content or instructors.
• Technical issues prevent you from accessing classes reliably.
• You've achieved your fitness goals and want to pause or stop.

Whatever your reason, your right to cancel is unconditional. You do not need to justify your decision to She Moves or negotiate.

What you lose if you don't act now

If you delay cancellation, you will be charged again on your next billing date. Many consumers waste hundreds of dollars because they assume they have cancelled when they have not. Taking action today stops future charges immediately. At Tocancel, we recommend treating cancellation as urgent, even if you are still deciding whether to switch services.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) protects you in ways that go far beyond what company terms allow. Understanding these rights gives you confidence and leverage if She Moves resists your cancellation or refund request.

What the consumer guarantees act guarantees you

The CGA requires that all services (including fitness memberships) must be delivered with due care and skill, fit for the purpose for which you bought them, and match any description or representation made to you. If She Moves fails on any of these fronts, you have statutory rights to a remedy: repair, replacement, refund, or compensation. No company can strip these rights away with a "no refund" clause or hidden terms.

Your legal position is this: if She Moves promised you access to live classes, specialised postnatal instruction or responsive customer support and failed to deliver, you can demand a refund even if their terms say otherwise. The CGA overrides unfair contract terms.

When you can claim a refund under the CGA

You have grounds for a refund or compensation if any of the following apply:

• Classes were unavailable, cancelled without notice or frequently interrupted by technical faults.
• You were charged for a trial conversion without clear, prior consent.
• The service quality was materially lower than what was advertised.
• The cancellation process itself was deliberately obstructed (hidden email addresses, unreasonable notice periods, or unclear instructions).
• A money-back guarantee was offered at signup but refused without justification.

If She Moves refuses your valid claim, you can escalate to the Commerce Commission or file a dispute with the Disputes Tribunal if your claim is under NZD $15,000. At Tocancel, we recommend keeping screenshots of every promise made at signup, all billing statements and every communication with She Moves.

How to cancel She Moves step by step

She Moves requires cancellation via email. Following the correct process now ensures your cancellation is recorded and prevents billing disputes later.

Step-by-step cancellation process

1. Locate the correct cancellation email address.
   • Check your welcome email or membership confirmation for the support contact.
   • Log into your She Moves account and look for a "Help" or "Contact Us" link.
   • If you cannot find it, use the postal address provided in this guide to send a formal cancellation notice instead.
2. Open your email and compose a new message.
   • Use a professional tone; you are creating a legal record.
   • Keep the message short and clear.
3. Include all required details.
   • Your full name.
   • The email address registered to your account.
   • Your membership account number (if you have it).
   • The date you want the cancellation to take effect (you can request immediate cancellation or a specific future date).
4. Write your cancellation statement.
   • Example: "I request immediate cancellation of my She Moves membership account, effective today."
   • Or: "I request cancellation effective 31 December 2024."
   • Be explicit; avoid vague language like "I want to pause" or "I might cancel."
5. Send the email and save a copy.
   • Send the email from the same address registered to your account.
   • Save a copy to a dedicated cancellation folder on your computer or cloud storage.
   • Note the date and time you sent it.
6. Expect a confirmation within 5 to 10 business days.
   • She Moves should reply acknowledging your cancellation and confirming the end date.
   • If you hear nothing within 10 days, send a follow-up email referencing your original request.
   • If She Moves does not respond, escalate using the postal address provided below.

Sending a written, dated cancellation request protects you. It creates an audit trail, prevents "lost emails" excuses, and gives you evidence if you need to dispute a charge with your bank or the Commerce Commission.

If you cannot reach She Moves by email

If the support email is not working or She Moves ignores your requests, send a formal cancellation notice by post to the registered business address. At Tocancel, we recommend using registered mail so you have proof of delivery.

Address your letter to She Moves, include the same details as your email (name, account number, cancellation date), and keep a copy. Post office records prove you sent it, and companies cannot claim they never received a registered letter.

Refund timeline and what to expect

Knowing what happens after you send your cancellation request helps you monitor your account and catch billing problems early.

Standard cancellation timeline

Once She Moves receives your email cancellation request, the following typically occurs:

• Days 1 to 3: She Moves processes your request and sends a confirmation email.
• Days 4 to 7: Your account access may be removed, depending on your membership start date and billing cycle.
• On your next billing date: She Moves should NOT charge you. If they do, contact your bank immediately.

If you cancelled mid-cycle (for example, on the 15th of a month but your billing date is the 1st), confirm with She Moves whether you will receive a pro-rata refund for unused days. Some services refund the balance; others do not. At Tocancel, we recommend asking this question in your cancellation email so you have a written answer.

Refund for unused membership time

If your terms included a money-back guarantee or if you purchased an annual plan and cancel early, you may be entitled to a refund. Here is what to expect:

• Check your membership terms for any stated refund period (often 14 to 30 days).
• If a refund is promised, include this in your cancellation email: "I request cancellation and a pro-rata refund of unused membership fees."
• If She Moves refuses, invoke the Consumer Guarantees Act: you have a right to a refund if the service failed to meet its promises.
• If she Moves still refuses, escalate to your bank or the Commerce Commission.

Do not assume you have forfeited your money. At Tocancel, we have helped many New Zealand consumers recover refunds by calmly citing the law and providing evidence.

Pricing and subscription options

Understanding your billing structure helps you spot the right cancellation date and calculate any refund you are owed.

She Moves membership plans

If you are on an annual plan and cancel before the year ends, your terms may entitle you to a partial refund. At Tocancel, we recommend requesting this in writing and citing the Consumer Guarantees Act if She Moves refuses without good reason.

After your cancellation: what to verify

Cancellation does not end your responsibility to monitor your account and bank statements. Many consumers believe they have cancelled only to find they were charged weeks or months later.

Verification steps after you send your cancellation request

• Check your email for a confirmation message from She Moves within 10 business days. If you do not receive one, send a follow-up request.
• Log into your She Moves account (if still accessible) and verify that your membership is marked as "cancelled" or "inactive."
• Check your bank and credit card statements on your next scheduled billing date. You should see no charge from She Moves.
• If a charge appears after cancellation, contact your bank immediately and dispute it as an unauthorized charge (see the section below on disputing erroneous charges).
• Keep all confirmation emails, cancellation emails and bank statements for at least 12 months.

This simple checklist prevents months of wasted money and gives you evidence if you need to escalate a complaint to the Commerce Commission or your bank.

What to do if She Moves charges you after cancellation

If you are charged after your cancellation date, act immediately:

1. Contact She Moves in writing (email or post) and state: "I cancelled my membership on [date]. I was charged on [date] in breach of that cancellation. I request an immediate refund of [amount]."
2. Give She Moves 5 business days to respond and process the refund.
3. If they do not refund within 5 days, contact your bank or credit card provider and dispute the charge as "unauthorized" or "service not rendered."
4. Your bank will investigate and can force She Moves to refund you. This process typically takes 10 to 15 business days.
5. Keep all correspondence and screenshots as evidence.

You are protected. Banks take unauthorized charges very seriously, and She Moves will lose any dispute if you provide written proof of your cancellation request.

Common mistakes to avoid when cancelling

Cancelling a subscription is straightforward, but small errors can leave you stuck paying for weeks or months longer than you intended. Learning from others' mistakes will save you time, money and frustration.

Mistake 1: using the wrong contact method

Some consumers message She Moves through social media, post comments on their website or call a general support line and assume their cancellation has been processed. She Moves' terms specify that cancellation must be done by email to the official support address. If you use any other method, you have no proof that your request was received. Always use the email address provided in your account settings or welcome email. At Tocancel, we recommend ignoring any other contact method for cancellation.

Mistake 2: not saving evidence

If you do not keep a copy of your cancellation email and She Moves' confirmation, you have no way to prove what you requested or when. Screenshots and email copies are free and take seconds to save. If a dispute arises later, they are invaluable. Create a folder now and save every cancellation-related email to it.

Mistake 3: cancelling too close to your billing date

If your billing date is tomorrow and you send a cancellation email today, She Moves may process the charge before they see your cancellation. To be safe, cancel at least 5 to 7 business days before your next scheduled billing date. If you are already past that window, monitor your next statement and be ready to dispute the charge through your bank.

Mistake 4: assuming "cancellation" means the same as "pause"

If you tell She Moves you want to "pause" your membership, they may reactivate it automatically after a set period without asking. If you want to stop paying permanently, use the word "cancel" and be explicit. Write: "I request permanent cancellation" rather than "I would like to take a break."

Mistake 5: forgetting to check your bank statement on billing day

The most expensive mistake is assuming your cancellation worked without verifying it. Check your statement on your next scheduled billing date. If a charge appears, you can dispute it immediately rather than discovering it weeks later. At Tocancel, we remind consumers that this five-minute check protects you from hundreds of dollars in unwanted charges.

Comparing She Moves to other fitness platforms

If you are cancelling because the service does not fit your needs, you may want to understand how She Moves compares to other New Zealand fitness options.

How She Moves compares to alternatives

If you are switching services, cancel She Moves before starting a new membership. This avoids paying two services at once and gives you a clean financial break. At Tocancel, we often see consumers overlap subscriptions by accident; a little planning now saves money.

Contact information and cancellation address

To cancel She Moves, use the email address in your welcome email or account settings. If that fails, use the postal address below.

How to reach She Moves for cancellation

• Primary method: Email the support address provided in your account settings or welcome email.
• Backup method (registered mail): She Moves Limited, as registered with the Companies Office (New Zealand). Use registered post to ensure proof of delivery.
• Escalation (if She Moves does not respond within 10 days): File a complaint with the Commerce Commission (comcom.govt.nz) or the Disputes Tribunal if your claim is under NZD $15,000.

Always send cancellation notices by email first. If She Moves ignores your email after 10 business days, escalate immediately by registered post or to the Commerce Commission. Do not wait months for a response.

Key takeaways and next steps

Cancelling She Moves is your right, and you do not need permission or justification to exercise it. New Zealand law protects you with the Consumer Guarantees Act, which overrides unfair company terms. Send a clear, dated cancellation email today, save a copy, verify the cancellation on your next billing date, and dispute any erroneous charges through your bank.

At Tocancel, we have helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds and understand their rights. Whether you are cancelling because your needs have changed, your budget has tightened or the service simply did not deliver, you have the power to stop paying today. Do not delay. Send your cancellation email now, keep your records, and move your money toward a service that better serves you.