Cancel Curable: The Right Way

How to cancel Curable and get your refund in new zealand

Understanding Curable and why you might want to cancel

Curable is a digital health platform designed around pain-management programs and wellness tools. The service offers in-app subscriptions through iOS and Android, web-based consultations via consult.curable.care, and health products through their Drugs@Home channel. If you've signed up and now want to step back, you have every right to do so. Tocancel helps New Zealand consumers navigate subscriptions and cancellations every day, and Curable is no exception.

What services does Curable offer

Curable delivers digital health content, one-on-one consultations with healthcare professionals, and a marketplace for health products and medicines. You can access the main Curable Health app on your phone, book consultations through their web portal, or order medicines and wellness items through Drugs@Home. Each channel operates on different billing cycles and has its own cancellation process, which is why understanding your specific subscription type matters before you take action. Your subscription method determines exactly how you'll cancel.

Where Curable operates and what this means for your cancellation

Curable's corporate offices are based in the United States, though the service is available to New Zealand users. The company does not maintain a dedicated postal address in New Zealand, which means you must send cancellation requests by email or through their U.S. contact channels. This geographic factor shapes how and where you'll send your cancellation request. Tocancel recommends keeping email proof of every cancellation attempt you make, because documentation is your strongest protection if a dispute arises.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act protects you when you buy goods and services. This protection applies to Curable subscriptions and purchases, even though the company operates from overseas.

What the consumer guarantees act 1993 covers

Under the Consumer Guarantees Act 1993, you have the right to expect services to be delivered with due care and skill, fit for the purpose described, and safe. If Curable's service fails to meet these standards-for example, if the app is defective or the promised consultation never happens-you can request a refund, repair, or replacement. The Act also protects you against misleading or deceptive conduct. If Curable misrepresents what you're paying for, you have grounds to cancel and claim a full refund.

Your legal position: You own the right to cancel any subscription that does not deliver what was promised, and you can demand your money back within a reasonable timeframe.

What to do if Curable refuses your cancellation request

If Curable does not respond to your cancellation email within 14 days, or if they refuse to cancel when you have legal grounds to do so, escalate to the Commerce Commission. You can file a formal complaint at comcom.govt.nz. Tocancel advises documenting everything: your cancellation request, the date you sent it, any response from Curable, and the reason you believe you have the right to cancel. The Commerce Commission investigates overseas companies seriously and will take action if non-compliance is found.

How to cancel Curable step by step

Your cancellation method depends on how you subscribed to Curable. Below are the exact steps for each channel.

Cancelling an iOS app subscription

Apple manages your Curable subscription on iOS, so you cancel through your Apple account, not directly with Curable.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Tap Subscriptions.
   • If you do not see Subscriptions, tap Media and Purchases first.
4. Find Curable Health in the list and tap it.
5. Tap Cancel Subscription, then confirm your choice.
   • You may see an option to downgrade instead; ignore this if you want to cancel entirely.
6. Screenshot or note the cancellation confirmation date for your records.

Pro tip: Check your Apple receipt email for confirmation. Apple will stop billing you at the end of your current billing period, even though you have cancelled now. Do not assume you are cancelled until you see the confirmation email from Apple.

Cancelling an android or google play subscription

Google Play handles Android subscriptions the same way Apple does. You cancel through your Google account.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions.
   • If you do not see this option, tap Payments and subscriptions first.
4. Find Curable and tap it.
5. Tap Cancel subscription, then confirm.
   • Google may offer you a discounted rate to stay; decline this if you want to cancel.
6. Save a screenshot of the cancellation confirmation.

Pro tip: Google will send you a confirmation email. Your subscription will end at the close of your current billing cycle. If you do not receive a confirmation email within 24 hours, log back in and verify the cancellation went through.

Cancelling a web-based or direct Curable subscription

If you booked consultations or purchased health products directly through consult.curable.care or Drugs@Home, you will need to contact Curable by email.

1. Gather your account details: your email address, full name, and any order or subscription reference numbers.
2. Draft a clear cancellation email to [email protected] or the email address listed on your invoice.
   • Write: "I request to cancel my Curable subscription, effective immediately. Please confirm cancellation in writing and advise on any refund eligibility."
   • Include your full name, registered email, and the date you joined.
3. Send the email from the email address associated with your Curable account.
4. Keep a copy of your sent email and any response.
5. Allow 5 to 10 business days for Curable to respond.
6. If you do not hear back after 10 days, send a follow-up email marked "Re-submission of Cancellation Request" and note the original date you requested cancellation.

Pro tip: Tocancel recommends sending your cancellation email via registered email or a service that confirms delivery, so you have proof Curable received it. This becomes important if you later need to escalate to the Commerce Commission.

Curable pricing and subscription options

Understanding what you are paying for makes it easier to decide whether to cancel and to assess refund eligibility.

Prices are approximate and subject to change. Check your invoice or Curable account for your exact subscription cost and billing date.

Refunds and what to expect after cancellation

Once you cancel, understand what happens next and how long a refund will take.

When you are eligible for a refund

You are eligible for a refund if any of the following apply: you cancel within the trial period (usually 7 days for monthly plans); you cancel within 30 days of purchasing an annual plan; you cancel a consultation at least 24 hours before the appointment; or your order has not been dispatched yet. If Curable promised a service and did not deliver, you have the right to a refund under the Consumer Guarantees Act, regardless of when you cancel.

How long refunds take

App-based refunds (iOS or Android) typically process through Apple or Google within 5 to 7 business days. Direct Curable refunds from consultations or Drugs@Home orders can take 7 to 14 business days. Check your bank statement to confirm the refund has appeared. If your refund does not arrive within 14 days of your cancellation being confirmed, contact Curable again and request a refund status update. Tocancel suggests keeping a record of the date you requested the refund, so you can track progress.

What happens to your data after cancellation

Cancelling your Curable subscription does not automatically delete your health data. Your account information remains stored unless you request deletion separately. If you want your personal health data deleted, send a separate email to Curable and request data deletion under your privacy rights. Allow an additional 30 days for this process. New Zealand's Privacy Act 2020 gives you the right to request what data Curable holds about you and to demand its deletion.

Common mistakes to avoid when cancelling Curable

Cancellation can be frustrating, especially when you are dealing with a company overseas. Many New Zealand users make preventable errors that delay their cancellations and refunds.

Mistake 1: cancelling only the app, not the subscription

Deleting the Curable app from your phone does not cancel your subscription. Curable will continue to charge you each month. You must cancel the subscription through Apple, Google, or by emailing Curable directly. Deleting the app simply removes access-it does not stop billing.

Mistake 2: not keeping proof of cancellation

If you do not screenshot or save your cancellation confirmation, you have no evidence if Curable continues to charge you or disputes your cancellation later. Always screenshot Apple or Google cancellation confirmations. Always save the confirmation email Curable sends. This proof is essential if you need to escalate to the Commerce Commission.

Mistake 3: assuming you are cancelled after sending an email

Sending a cancellation email to Curable does not guarantee cancellation. You must wait for written confirmation from Curable. If you do not receive a response within 10 business days, send a follow-up email. Do not assume silence means approval.

Mistake 4: not checking your bank statement

After you cancel, check your bank or credit card statement for 2 to 3 billing cycles to ensure Curable has stopped charging you. If charges continue after cancellation, report this to Curable immediately and escalate to your bank if needed. Your bank can dispute fraudulent charges on your behalf.

After cancellation: what to do next

Cancelling is only the first step. Protecting yourself after cancellation ensures you do not face unexpected charges or disputes.

Verify your cancellation is complete

Log back into your Curable account 2 to 3 days after you cancel. Your subscription status should show as cancelled or inactive. If it still shows as active, contact Curable immediately. Do not wait for the next billing date to discover the cancellation did not go through.

Monitor your bank statements

For the next 60 days, check your bank statement weekly for any charges from Curable, Apple, or Google. If an unwanted charge appears, contact your bank within 24 hours and report it as an unauthorized transaction. Your bank can reverse the charge and investigate.

Document everything for your records

Keep a folder with the following documents: your cancellation request emails, confirmation emails from Curable, Apple, or Google, screenshots of your subscription status, and bank statements showing the charges stopped. If a dispute arises, this documentation will support your case at the Commerce Commission.

If Curable continues to charge you after cancellation

If Curable or its payment processors charge your account after you have cancelled, take immediate action.

Step 1: contact Curable

Email Curable and report the unwanted charge. Include your cancellation confirmation date, the charge date, and the amount. Request a full refund within 5 business days. Keep your email and any response.

Step 2: contact your bank

If Curable does not refund within 5 days, contact your bank or credit card provider. Report the charge as unauthorized and request a chargeback. Your bank will investigate and may reverse the charge while they investigate.

Step 3: escalate to the commerce commission

If your bank's chargeback fails or Curable refuses to refund, file a complaint with the Commerce Commission at comcom.govt.nz. Include all documentation: your cancellation request, Curable's response (or lack thereof), and bank statements. The Commerce Commission can pursue Curable on your behalf and may award compensation.

Comparison: Curable versus alternative health platforms in new zealand

If you are considering cancelling Curable, you may want to know how it compares to similar services.

All New Zealand-based platforms typically offer faster customer support and clearer cancellation policies than overseas services. Tocancel recommends checking cancellation policies before you sign up for any health platform.

Your cancellation checklist

Use this checklist to ensure you have completed every step and are fully protected.

• Gather your account details: email, full name, subscription reference number (if available).
• Choose your cancellation method: app store (iOS/Android) or email (web/direct subscriptions).
• Complete the cancellation steps for your platform.
• Screenshot or save the cancellation confirmation.
• Send a follow-up email to Curable if you cancelled via app store, requesting written confirmation.
• Note the cancellation date and expected refund date in your records.
• Check your bank statement after 7 days to confirm the refund appeared.
• Log into your Curable account after 3 days to verify subscription status shows cancelled.
• Monitor your bank for 60 days to ensure no further charges occur.
• If charges continue or refund does not arrive, contact Curable and request a status update.
• If Curable does not respond within 10 business days, file a complaint with the Commerce Commission.
• Keep all emails, confirmations, and bank statements in a secure folder.

Contacting Curable to cancel

If you are cancelling via email or need to reach Curable directly, here is the contact information currently available.

Email: [email protected]

Web portal: consult.curable.care

Curable U.S. corporate office (mailing address for formal correspondence): Curable Inc., U.S.-based headquarters (specific address available on Curable's website or in your account settings).

Tocancel recommends sending cancellation emails from the email address linked to your Curable account, and using a delivery confirmation method if available. If you do not receive a response within 10 business days, follow up with a second email referencing the original cancellation request date.

Final summary: take control of your Curable subscription

Cancelling Curable is your right as a New Zealand consumer. You are protected by the Consumer Guarantees Act, and you can escalate to the Commerce Commission if Curable refuses to cancel or refund. Whether you cancel through the app store or by email, keep proof of every step. Monitor your bank account and your Curable account after cancellation to ensure the subscription has truly stopped. Do not accept delays or non-responses-persist until you receive written confirmation.

Tocancel has helped thousands of New Zealand consumers cancel subscriptions, dispute charges, and recover refunds from overseas companies. Your rights do not disappear because a company is based in the United States. Take action confidently, document everything, and escalate to the Commerce Commission if needed. Tocancel is here to guide you through every step of cancellation, and the law is on your side.