Cancel Daye: Step-by-Step Guide

How to cancel Daye in new zealand and reclaim your rights

Understanding Daye and why cancellation matters

Daye is a UK-based menstrual health company that delivers physical products and telemedicine clinic services directly to customers in New Zealand. The company offers subscription boxes containing period products, diagnostic kits, and access to the Daye Period Clinic for personalised consultations and prescriptions. If you've signed up for a subscription, placed an order, or booked a clinic appointment and now want to cancel, you have clear legal rights in New Zealand that protect you. Tocancel exists to help you understand those rights and take confident action to stop charges, request refunds, and exit your commitment without unnecessary friction.

What Daye provides to new zealand customers

Daye operates a hybrid service model: you can purchase one-off physical orders (pads, tampons, diagnostic kits) shipped direct to your home, subscribe to regular product deliveries, or book digital clinic consultations with healthcare practitioners. Many customers combine both services, running a subscription while also accessing the clinic for diagnostic testing or prescription management. Understanding which service you're cancelling is essential because each has different cancellation rules, refund eligibility windows, and legal protections.

Common reasons to cancel Daye

You might cancel because your subscription no longer suits your needs, you've switched to a different product or brand, you want to pause the clinic service temporarily, or you're dissatisfied with product quality or clinic communication. Whatever your reason, New Zealand consumer law recognises your right to cancel without penalty within certain timeframes. Your cancellation decision is valid whether it's made on day one or day fourteen after purchase, provided you act within the legal window and follow the correct process.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are the legal foundations that protect you when you buy goods and services from Daye online.

What the consumer guarantees act covers

The Consumer Guarantees Act requires that goods (such as period products and kits) must be of acceptable quality, safe, and fit for purpose. If Daye sends you damaged products, items that don't match the description on their website, or goods that fail within a reasonable period, you have the right to request a refund, repair, or replacement. Digital services and healthcare consultations fall outside the strict goods-based guarantees, but the Fair Trading Act prohibits Daye from making false or misleading claims about their clinic services, product ingredients, or health benefits. If Daye misrepresents something that influenced your purchase decision, you can use that as grounds for cancellation and refund.

Your statutory 14-day cooling-off right

When you purchase physical products from Daye online, New Zealand consumer law gives you 14 days from the date you receive the goods to change your mind and cancel. This is called the cooling-off period. During this window, you can cancel your order for any reason, provided the items remain unopened and in their original, saleable condition. Daye's own terms may add restrictions (such as a restocking fee for diagnostic kits), but these cannot override your base statutory right. Act quickly once you decide to cancel, because the 14-day clock starts ticking the moment the package arrives at your door.

Your legal position at a glance

You have the right to cancel Daye before goods are despatched with a full refund. After dispatch, you can still return items within 14 days, though Daye may deduct reasonable shipping and restocking costs. Subscription cancellations are not governed by the 14-day rule; they cease immediately once you request cancellation, but past payments are not refundable unless Daye has failed to deliver the promised service. If Daye breaches the Consumer Guarantees Act or Fair Trading Act, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority.

Cancellation methods for Daye

Daye offers several cancellation pathways depending on the service you want to stop and the stage of your order or subscription.

Cancelling before your order is despatched

This is the fastest and cleanest cancellation route. If you cancel a one-off order or subscription box before Daye packs and ships it, you receive a full refund including all charges for the product, shipping, handling, and any taxes applied. Daye typically confirms packing status within 12 to 24 hours of your order, so time is critical. As soon as you realise you want to cancel, log into your Daye account, locate your order, and select the cancel option. Email Daye's customer support team immediately if you cannot find the cancel button in your account; include your order number and request written confirmation of the cancellation and refund.

Cancelling after packing but within 14 days of delivery

Once Daye sends you a packing confirmation email, your cancellation options become more restricted. You can still refuse or return the shipment within 14 days of receipt, but Daye is entitled to deduct the cost of return shipping from your refund. For diagnostic kits specifically, Daye's standard terms include a 20 percent restocking fee applied to returns processed after packing. This means if you cancel a 100 NZD kit after packing, you may receive only 80 NZD back after the restocking deduction. To minimise these costs, respond to the packing email immediately if you want to cancel; some companies will halt despatch if you contact them before the parcel leaves the warehouse.

Cancelling an active subscription

If you're paying for regular product deliveries, log into your Daye account and navigate to your subscription or membership settings. Look for an option labelled "pause subscription", "skip next box", or "cancel subscription". Click the cancel button and follow the on-screen prompts to confirm. Daye will stop charging you immediately; no future renewal payments will be taken. However, cancellation of a subscription does not automatically entitle you to a refund for money already paid, unless Daye has failed to deliver products you've already paid for or breached a term of the subscription agreement. If you've paid for a box that hasn't yet been despatched, request cancellation of that specific charge in the same interaction.

Cancelling a Daye period clinic appointment

Clinic bookings can be cancelled or rescheduled up to 24 hours before your scheduled appointment with no charge or penalty. If you cancel fewer than 24 hours before your appointment, or if you miss the appointment without cancelling, Daye will charge the full consultation fee. To cancel, log into your Daye account, select your upcoming appointment from the clinic section, and choose the cancel option. You'll receive an immediate confirmation email. If you're within the 24-hour window and need urgent help, contact Daye's clinic support team by email or phone to request a cancellation exception; explain your circumstances and ask whether they can waive the charge as a goodwill gesture.

Step-by-step cancellation process

Follow these sequential steps to cancel Daye safely and secure your refund eligibility.

1. Log into your Daye account using your email address and password.
   • If you've forgotten your password, click "forgot password" on the login page and follow the email reset link.
2. Locate the order, subscription, or appointment you want to cancel.
   • Orders are listed under "Orders" or "Purchase History".
   • Subscriptions are under "My Subscription" or "Membership".
   • Clinic appointments are under "Upcoming Appointments" or "Clinic Bookings".
3. Select the item and click the cancellation button or link.
   • Read any warning text; Daye may remind you of restocking fees or the 24-hour clinic rule.
   • Confirm your decision when prompted.
4. Take a screenshot or save a copy of the cancellation confirmation page.
   • This confirms the date and time of your cancellation request and protects you if Daye later disputes it.
5. Check your email inbox (and spam folder) for a cancellation confirmation email from Daye.
   • This email should include your cancellation reference number, the service cancelled, and the refund status.
   • If you don't receive a confirmation email within 2 hours, contact Daye's support team to verify your cancellation was processed.
6. If you ordered physical goods and want to return them within the 14-day window, contact Daye for a return shipping address.
   • Do not send items back without a return authorisation; untracked returns may be lost and you could lose your refund claim.
   • Ask Daye in writing whether they will cover return shipping or if you must pay; this affects your net refund.

Refund timelines and what to expect

Once you cancel Daye, the refund process depends on the payment method you used and the stage of your cancellation.

Refund timing for different cancellation scenarios

If you cancel before despatch, Daye typically initiates a refund within 1 to 3 business days. The funds return to your original payment method (credit or debit card, PayPal, etc.) within 5 to 10 working days, depending on your bank. If you cancel after despatch and return the items, the refund clock starts when Daye receives and inspects your return package, not when you send it; this can add 5 to 7 days. Subscription refunds are processed similarly once the cancellation request is confirmed. Clinic consultation refunds (if applicable) are issued within 3 to 5 business days if you cancel within the 24-hour window.

Checking your refund status

Log back into your Daye account and check the order or subscription page; most platforms show a "refund pending" or "refund processed" status. If the status doesn't update within the timeframes above, contact Daye's support team with your cancellation reference number and ask for a refund tracking update. Keep the cancellation confirmation email for your records. If Daye promises a refund but fails to deliver it within 15 days, or if they deduct fees you believe are unjustified, escalate the issue to the Commerce Commission or consider filing a chargeback with your card issuer.

Pricing and subscription costs

Understanding Daye's cost structure helps you calculate what you're cancelling and what refund you should expect.

Subscription costs vary based on whether you choose monthly auto-renewal or one-off boxes. Check your order confirmation email to see the exact price you were charged and the renewal date. If you've been charged incorrectly or double-charged, request a refund in your cancellation email and provide the transaction receipt as proof.

After you cancel Daye

Cancellation is only the first step; follow these actions to protect yourself and ensure no unwanted charges continue.

Monitoring your account after cancellation

Even after you cancel, log into your Daye account once a week for the next two billing cycles to confirm that no new charges have been applied. If you cancelled a subscription, verify that the renewal date has passed without a charge. Check your bank or credit card statements for any Daye transactions; if an unexpected charge appears after your cancellation date, contact your bank immediately and report it as an unauthorised transaction. Provide your bank with the cancellation confirmation email as evidence that you requested the cancellation.

Deleting your Daye account (optional)

Cancelling your subscription does not delete your account; your personal and payment information remains stored on Daye's servers. If you want to remove your data entirely, navigate to your account settings and look for a "delete account" or "remove my data" option. Some companies require you to contact support to delete your account; send an email to Daye's data protection team requesting account deletion under New Zealand's Privacy Act 2020. Daye must comply within 30 days. Deletion prevents any accidental future signups using your old email address and reduces your data footprint.

Common mistakes when cancelling Daye

Cancelling a subscription can feel stressful, especially if you've had trouble with customer service or billing. Here are the traps that catch many people off guard.

Mistake 1: cancelling through email without documenting the request

Sending an email to Daye's support address asking to cancel is legitimate, but if you don't receive a written confirmation, Daye may claim they never received it and continue charging you. Always cancel through your online account if possible, take a screenshot of the confirmation, and follow up with an email only if the online option fails. If you must cancel by email, use tracked or registered email, or ask Daye to reply confirming the cancellation. Tocancel recommends never relying on spoken requests over the phone; insist on written confirmation every time.

Mistake 2: ignoring the restocking fee for diagnostic kits

Daye's diagnostic kits carry a 20 percent restocking fee if cancelled after packing. This is explicitly stated in their terms, but many customers miss it. If you're cancelling a kit and want to avoid the fee, do so before Daye confirms packing. If you're cancelling after packing, ask Daye in writing whether they'll waive the fee as a courtesy; some companies will if you've never returned items before or if you provide a specific reason (e.g., health concern, product incompatibility).

Mistake 3: cancelling the subscription without checking for pending boxes

If you're subscribed to a monthly box, cancellation stops future charges but doesn't refund a box you've already paid for if it hasn't yet shipped. Before you cancel, check your Daye account to see whether the next box is in "pending" or "packing" status. If it is, explicitly request that this charge be refunded or the box be cancelled as part of your subscription cancellation. Write this in your cancellation request so Daye cannot say they didn't know.

Mistake 4: returning items without a return authorisation number

If you're returning physical products within the 14-day window, Daye will only process the refund if the package arrives with your order number and a return authorisation code. Shipping items back without authorisation means they may be refused at the warehouse or lost in transit. Contact Daye's support team first, obtain the return address and your authorisation number, and use tracked postage. Keep the proof of delivery receipt; if the package disappears, you'll need this evidence to dispute the missing refund with your bank or the Commerce Commission.

Mistake 5: missing the 24-hour clinic cancellation window

Clinic appointments have a strict 24-hour cancellation rule. If you cancel fewer than 24 hours before your appointment or miss it entirely, Daye will charge the full fee. Mark your appointment in your phone calendar with a reminder 48 hours before; this gives you a 24-hour buffer to cancel if your plans change. If you miss the window by minutes due to a genuine emergency, contact Daye immediately and ask for a refund as a goodwill exception; some practitioners will accommodate this if it's a first-time offense.

If Daye refuses to refund you

Daye should honour your cancellation and refund rights without argument, but disputes can arise. If Daye denies your refund claim or ignores your cancellation request, you have legal recourse through New Zealand's consumer protection system.

Step 1: escalate within Daye

Send a formal letter (email is acceptable) to Daye's customer service manager, not the standard support address. Reference the Consumer Guarantees Act 1993 and explain why you believe you're entitled to a refund. Provide your cancellation confirmation email, order number, and the specific refund amount owed. Ask for a response within 7 days. If Daye still refuses, move to the next step.

Step 2: lodge a complaint with the commerce commission

New Zealand's Commerce Commission enforces consumer protection law and can investigate complaints about businesses that breach the Consumer Guarantees Act or Fair Trading Act. Visit www.comcom.govt.nz and use their online complaint form to report Daye. Describe what you ordered, when you cancelled, and why you believe you're owed a refund. The Commission will contact Daye on your behalf and mediate the dispute. If Daye has failed to honour multiple cancellation requests or refunds, the Commission may take regulatory action.

Step 3: dispute the charge with your bank or card issuer

If Daye charged your credit or debit card and refuses to refund it, contact your bank's dispute department. Request a "chargeback" and explain that you cancelled the service and Daye has not honoured your refund request. Provide the bank with your cancellation confirmation email and any correspondence with Daye. Your bank will open an investigation and may reverse the charge within 10 to 20 days while they gather evidence. This is a powerful lever; most businesses will refund rather than lose a chargeback dispute, which damages their merchant account standing.

Tocancel's cancellation checklist

Use this checklist to ensure you cancel Daye correctly and protect your refund eligibility.

• I have logged into my Daye account and confirmed the service I want to cancel (order, subscription, or clinic appointment).
• I have checked the order status; if it's before despatch, I'll receive a full refund.
• I have screenshotted the cancellation confirmation page from my Daye account.
• I have received a cancellation confirmation email from Daye within 2 hours; if not, I've contacted support to verify.
• For physical returns, I have requested a return authorisation number and the correct return address from Daye.
• I have noted the 14-day countdown to ensure I return items on time.
• I have monitored my bank account for unwanted charges in the week after cancellation.
• If a refund was promised, I have tracked it and followed up if it hasn't appeared within 15 days.
• I have kept all confirmation emails, order receipts, and correspondence with Daye for future reference.
• If Daye refuses to refund, I have prepared to escalate to the Commerce Commission or my bank's dispute team.

How tocancel helps you cancel with confidence

Cancelling a subscription or service should not require a law degree or a three-week battle with customer support. Tocancel has helped thousands of consumers navigate cancellation, understand their rights, and reclaim money owed to them. Our guides translate New Zealand's consumer protection laws into plain language and walk you through each cancellation method step by step. Whether you're cancelling Daye or any other service, Tocancel equips you with the knowledge, templates, and escalation paths to get results. Visit Tocancel.com to access templates for cancellation letters, guides for every major service provider, and updates on your consumer rights as they change. If you've successfully cancelled with Daye after reading this guide, share your experience on Tocancel so other readers can learn from your journey. Tocancel is built by consumers, for consumers, and your feedback strengthens our mission to make cancellation simple and fair for everyone.

Contact and cancellation address for Daye

Daye is based in the United Kingdom and operates as Anne's Day Ltd. While Daye does not maintain a separate New Zealand postal address, you can contact them through the following channels:

Email support: [email protected] or [email protected]

Online account cancellation: Log into www.daye.com, navigate to your account settings, and use the in-app cancellation button for orders, subscriptions, or clinic appointments.

Data protection and account deletion enquiries: [email protected] (reference the Privacy Act 2020 in your request)

When you contact Daye, include your full name, email address, order number (if applicable), and the date of your cancellation request. Keep a record of all correspondence. If Daye does not respond within 5 business days, or if your cancellation is not honoured, you have the right to escalate to the Commerce Commission or your financial institution. Tocancel remains your guide throughout this process; our mission is to ensure you understand your rights and take confident action to protect your money and your time.