Cancel Immudi: The Right Way to Reclaim Your Wellness Spend

How to cancel Immudi in new zealand and stop unwanted renewals

What Immudi is and why you might want to cancel

Immudi is a digital wellness platform that teaches you to reduce inflammation through structured meal planning, lifestyle coaching and educational content delivered via mobile app and web portal. The service operates primarily from Australia and requires a subscription to access its full features, including tracking tools and personalised guidance on digestion, energy and pain management.

You purchase Immudi either directly from their website or through Apple App Store and Google Play. Most users commit to monthly or multi-month subscriptions, but circumstances change. Whether the program no longer suits your needs, you have found an alternative approach, or you simply want to stop the recurring charges, cancelling promptly protects your wallet and prevents unwanted renewals.

This guide from Tocancel walks you through every cancellation method, refund pathways and your consumer rights under New Zealand law, so you can exit cleanly and reclaim control of your subscription spend.

How immudi's subscription model works

When you subscribe to Immudi, you gain access to the app, meal plans, recipes, tracking features and coaching content for a fixed billing period. Access remains active until that period ends, even after you request cancellation. Automatic renewal is the default, meaning your card will be charged again unless you explicitly cancel before the next billing date.

Immudi operates no New Zealand-specific postal address, so all cancellation requests must be handled digitally via email or your app store account settings. This matters because it means you cannot walk into a physical location or ring a local office, but it also means your cancellation request leaves a clear digital trail that Tocancel recommends you preserve.

Why cancelling before renewal matters

Many people delay cancellation hoping to "get their money's worth" or forget the renewal date entirely. This costs you real money. If you decide to leave, cancelling at least two business days before your renewal date prevents the next charge from hitting your bank account. Tocancel has helped thousands of New Zealand consumers recover unexpected charges that arrived after they thought they had cancelled, so timing your request correctly is critical.

Your consumer rights under new zealand law

Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you have clear protections that apply to Immudi and every digital subscription service sold in New Zealand.

What the consumer guarantees act protects you against

The Consumer Guarantees Act states that services must be of acceptable quality, fit for purpose and supplied with due care and skill. If Immudi's app crashes frequently, fails to deliver promised features or otherwise falls short of what a reasonable consumer would expect, you can request a refund regardless of whether you fall within any stated 10-day window. Your legal position is straightforward: if the service does not work as advertised, Immudi must either fix it or give you your money back.

Additionally, if Immudi makes cancellation deliberately difficult, such as hiding the cancel button, requiring you to phone an overseas number at your expense, or ignoring your cancellation email, you can escalate to the Commerce Commission and argue that the subscription trap violates the Fair Trading Act 1986. Tocancel strongly advises documenting every step of your cancellation attempt, including screenshots and email timestamps, so you have evidence if a dispute arises.

When to escalate to the commerce commission

If Immudi refuses to cancel your subscription, continues charging you after cancellation, or ignores your refund request within 20 working days, contact the Commerce Commission's consumer hotline at 0800 943 600 or visit comcom.govt.nz. They investigate misleading or unfair contract terms and can compel refunds. You can also lodge a complaint online, and the Commerce Commission will investigate at no cost to you.

Your right to escalate is not a threat; it is your legal protection when a company refuses to honour a cancellation request.

How to cancel Immudi step by step

Immudi offers three main cancellation pathways depending on where you purchased the subscription. Follow the method that matches your purchase, and always keep a copy of your cancellation confirmation email.

Cancellation via email (direct purchase or standard method)

If you subscribed directly through Immudi's website or prefer email cancellation, this is your primary path.

1. Log in to your Immudi account at the web portal or open the app.
2. Locate your current subscription details and note your renewal date.
3. Compose an email to the Immudi support address (typically [email protected] or [email protected]; confirm the correct address in your welcome email or app settings).
4. In the email, include:
   • Your full name as it appears on your account.
   • Your email address associated with the subscription.
   • Your billing cycle end date.
   • A clear statement: "I request cancellation of my Immudi subscription effective immediately."
5. Send the email and take a screenshot of the sent message with the timestamp.
6. Wait for a confirmation email from Immudi within 5 business days. If you do not receive one, send a follow-up email and record the date.
7. Check your bank or credit card statement 7 to 10 days after your renewal date to confirm no charge was applied.

Email cancellation leaves a clear paper trail that protects you if a dispute arises.

Cancellation via apple app store

If you subscribed through Apple's App Store, you cancel through your Apple account, not through Immudi directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find "Immudi" in the list and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Follow the prompts to confirm cancellation. Apple will ask if you want to receive a refund; select the appropriate option.
7. A confirmation screen will appear. Take a screenshot and note the cancellation date.
8. You will receive a confirmation email from Apple. Keep this for your records.

Apple will stop charging you at the end of your current billing cycle. Your access to Immudi continues until that date.

Cancellation via google play

If you subscribed through Google Play on an Android device, follow this path.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "Immudi" and tap it.
5. Tap "Cancel subscription" and follow the prompts.
6. Google will confirm the cancellation. Take a screenshot and note the date.
7. You will receive a confirmation email from Google. Keep this for your records.

Like Apple, Google will stop charging you at the end of your current billing cycle, and your access continues until that date ends.

Pricing, refunds and your cancellation timeline

Understanding Immudi's pricing structure and refund policy helps you calculate whether you are owed a refund and how long the cancellation process takes.

Immudi pricing and billing cycles

Prices vary depending on current promotions, so check your latest invoice for your exact charge amount.

Refund eligibility and what to expect

Immudi does not publish a specific refund window on their website, but under New Zealand consumer law, you have the right to a refund within 30 days of purchase if the service fails to meet the quality standards you were promised. If you cancel within 7 to 14 days of purchase, request a refund by email and cite the Consumer Guarantees Act; Immudi will often approve it without argument.

After 14 days, refunds become discretionary unless the service is faulty or misleadingly marketed. In this case, Tocancel recommends you still request a refund and explain your reason (e.g., "The app does not deliver the personalised coaching promised" or "I am not seeing results"). Document your experience with screenshots.

If you cancel before your renewal date, you will still have access until the end of your current billing cycle, so you receive the full value of your subscription payment.

How long cancellation takes

Email cancellation requests typically receive confirmation within 5 business days. App Store and Google Play cancellations process immediately, though the final charge may process before the cancellation takes effect if you submit your request close to your billing date. Always cancel at least 2 business days before your renewal date to be safe.

Common mistakes that delay your cancellation

Cancelling a subscription should be simple, but small errors can trap you in an extra billing cycle. Here are the mistakes Tocancel sees most often.

Mistake 1: cancelling too close to your renewal date

If you cancel on the day before your renewal date, the charge may already have been processed or queued in the payment system. You cannot stop it in time. Solution: cancel at least 2 to 3 business days before your renewal date. Check your invoice or account settings to see your exact renewal date, then set a phone reminder 1 week earlier.

Mistake 2: assuming the app cancels your app store subscription

Many users delete the Immudi app and assume the subscription has been cancelled. It has not. The subscription renews because the cancellation lives in your Apple or Google account, not in the app. Solution: always cancel through your App Store or Google Play account settings, never through the app alone.

Mistake 3: not saving cancellation confirmation

If you cancel by email and do not keep the confirmation, you have no proof if Immudi continues charging you and denies receiving your request. Solution: take screenshots of every email you send and receive, save confirmation numbers, and forward all emails to a folder labelled "Immudi cancellation" so you can retrieve them later if needed.

Mistake 4: cancelling but not verifying the charge stops

Immudi may confirm your cancellation, but a charge still appears on your next billing date because of a system delay or error. You assume everything is fine and miss the opportunity to dispute it. Solution: set a calendar reminder 5 days after your renewal date to check your bank or credit card statement. If a charge appears after you cancelled, contact your bank immediately and initiate a chargeback while also emailing Immudi with a copy of your cancellation confirmation.

Mistake 5: not escalating when Immudi ignores your request

Some users send a cancellation email once and assume it was received. If Immudi does not reply within 5 business days, the email may have been missed or filtered. Solution: send a second email. If you do not receive a reply within 10 business days, lodge a complaint with the Commerce Commission and copy Immudi on your complaint email. This typically prompts an urgent response.

What happens after you cancel

Cancelling Immudi does not end immediately. You retain access until your billing cycle ends, and your account data may remain visible for 30 to 90 days after cancellation.

Your access after cancellation

Once you cancel, Immudi will honour your request at the end of your current billing period. You can continue using the app and accessing meal plans, recipes and coaching content until that date. On the day after your billing cycle ends, your app will likely display a message asking you to renew, and your access will be locked unless you resubscribe.

If you cancel mid-cycle, you do not receive a refund for unused time unless you paid for a long-term plan and meet Immudi's refund eligibility criteria.

Account deletion and data retention

Cancelling your subscription does not delete your account. If you also want to delete your personal data (meal history, progress tracking, email address), send a separate email to Immudi's support address requesting account deletion. Under New Zealand's Privacy Act 2020, Immudi must delete your personal information within 30 days of your request, unless they have a legal reason to retain it.

How to recover disputed charges

If a charge appears on your statement after cancellation, take these steps immediately:

1. Contact Immudi by email with your cancellation confirmation attached and request a refund. Give them 5 business days to respond.
2. If Immudi does not respond or refuses to refund, contact your bank or credit card company and initiate a dispute or chargeback. Provide your cancellation email as evidence.
3. If your bank resolves the dispute in your favour, Immudi will be charged a dispute fee (usually NZD 20 to 30), which they may use to contact you. Do not engage further; the chargeback is final.
4. If your bank asks, mention that you cancelled before the charge and have written proof. This strengthens your case.

Your bank or credit card company is your ally here; they have a financial interest in protecting you and recovering fraud and unauthorized charges.

Checklist: cancellation steps you must complete

Use this checklist to ensure you complete every step before your next renewal date.

Comparison: when to cancel versus when to keep Immudi

Not everyone should cancel Immudi. Here is a comparison to help you decide.

How to contact Immudi if cancellation fails

If Immudi does not confirm your cancellation or continues charging you after your request, escalate your complaint through these channels.

Direct contact channels

Email Immudi at [email protected] or the cancellation-specific address listed in your welcome email. If you do not receive a response within 10 business days, send a follow-up email with "URGENT: Cancellation not confirmed" in the subject line. Copy your original request and note the date you first emailed.

For App Store cancellations, contact Apple Support directly at support.apple.com/contact/apple-id-account if your cancellation did not process or a charge appeared after you cancelled.

For Google Play cancellations, contact Google Play Support at support.google.com/googleplay/answer/2365779 if your cancellation failed or a charge was not reversed.

Escalation: commerce commission complaint

If Immudi ignores your cancellation request for more than 20 working days or continues to charge you after cancellation, lodge a formal complaint with the Commerce Commission:

• Online: comcom.govt.nz/contact-us
• Phone: 0800 943 600
• Email: [email protected]

When you lodge a complaint, include:

• Copies of all emails between you and Immudi (sent and received).
• Screenshots of your cancellation request and renewal dates.
• Your bank or credit card statements showing the disputed charges.
• A clear summary of what you asked Immudi to do and how they failed to do it.

The Commerce Commission investigates at no cost to you and can compel Immudi to issue a refund or cancel your subscription if they find Immudi has breached the Fair Trading Act or Consumer Guarantees Act.

Summary and your next steps

Cancelling Immudi in New Zealand is straightforward if you follow the correct method for your purchase, cancel at least 2 business days before your renewal date, and keep evidence of your request. You have strong protections under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which mean Immudi cannot trap you in a renewal or ignore a legitimate cancellation request.

Your legal position is clear: once you cancel, the company must stop charging you at the end of your current billing cycle, and if they continue to charge you, you can dispute the charge through your bank or lodge a complaint with the Commerce Commission.

Take action today. Check your renewal date now, set a reminder 1 week before it, and submit your cancellation request through the method that matches your purchase. Tocancel has helped thousands of New Zealand consumers cancel subscriptions, stop unwanted charges and recover their money, and Tocancel is here to guide you through every step. If Immudi fails to honour your cancellation, do not hesitate to escalate to the Commerce Commission. Your money, your choice, your rights.