Cancel Livegood: The Right Way to Exit Your Membership

How to cancel your Livegood membership and recover your money

What Livegood is and why you might cancel

Livegood is a membership-based wellness company offering health supplements and nutritional products at discounted wholesale prices to members across New Zealand and internationally. Members pay a one-time enrollment fee to join the affiliate program and gain access to reduced product pricing. If you've signed up and now want to exit the membership, you're not alone-thousands of New Zealand consumers reassess wellness memberships every month, and Tocancel helps them understand their options and rights.

Your reasons for cancelling are entirely valid. Whether the products haven't delivered the results you expected, the ongoing costs have stretched your budget, or you've found better value elsewhere, you have the right to cancel on fair terms. The key is knowing how to submit your cancellation request through the correct channel and understanding your refund entitlements under New Zealand consumer law.

Common reasons to cancel your Livegood membership

Many members cancel because recurring charges don't align with their monthly budget, product quality falls short of expectations, or shipping delays frustrate their experience. Others discover they prefer purchasing individual products from pharmacies or other retailers rather than committing to membership pricing structures. Livegood does offer refund windows for both membership fees and products, so timing your cancellation request correctly can help you recover your money.

How Livegood sells memberships in new zealand

Livegood memberships are sold through three channels: the Livegood website directly, the Apple App Store, and Google Play. Your signup method determines your cancellation pathway. This distinction is critical-submitting a cancellation request through the wrong channel often delays the process or fails entirely, leaving you still paying recurring charges. Tocancel has observed countless consumers caught in this trap, so understanding which platform you used is your first action step.

Your consumer rights and legal protection

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986, which set out your rights when purchasing goods and services, including memberships.

What the consumer guarantees act guarantees you

Under the Consumer Guarantees Act, any goods (including supplements) supplied to you must be of acceptable quality, fit for purpose, and safe. If Livegood products fail to meet these standards, you have the right to request a refund or replacement within a reasonable timeframe. Your legal position is strong: the company cannot refuse a refund simply because you changed your mind, provided you act within the statutory cooling-off period and the product is in resaleable condition.

For memberships themselves, the Fair Trading Act requires that Livegood disclose all material information about costs, cancellation terms, and refund eligibility before you commit. If the company failed to make these terms clear, or if it charged you without your explicit, informed consent, you have grounds to dispute those charges with your bank and escalate to the Commerce Commission.

Your cooling-off period and refund rights

New Zealand law grants you a 14-calendar-day cooling-off period from the date you purchase a membership or product. During this window, you can cancel without penalty and receive a full refund, even if you simply changed your mind. After 14 days, you may still cancel, but your right to a refund depends on whether the membership or product was faulty, misrepresented, or unsuitable for the purpose Livegood advertised.

Tocancel advises all consumers to act within this 14-day window whenever possible, as it gives you the strongest legal position and fastest refund outcome. Your bank statement showing the purchase date is your evidence of when the 14-day period began.

Methods to cancel your Livegood membership

Livegood does not offer an online self-service cancellation tool or a New Zealand postal address for written cancellation requests. Instead, you must submit your cancellation by email to the company's support team.

Email cancellation: the primary method

Email is currently the only direct cancellation method Livegood accepts in New Zealand. You must send a clear, timestamped email to Livegood's support address requesting immediate cancellation of your membership and a full refund of any recent charges. Include your full name, email address associated with your account, membership number (if you have it), and the date you joined. Ask for written confirmation of cancellation and refund status in the reply.

Keep a copy of your email and Livegood's response in a folder for your records. If the company does not reply within 5 business days, or if it refuses to cancel, escalate to Tocancel or contact the Commerce Commission directly-delays in responding to cancellation requests are a red flag that the company may not be taking your consumer rights seriously.

App store and google play cancellations

If you signed up for your Livegood membership through the Apple App Store or Google Play, you must cancel through those platforms, not via email. Apple and Google manage subscription billing for app-based memberships, and cancelling directly with Livegood may not stop your recurring charges. Your cancellation request through the app store takes effect at the end of your current billing cycle, not immediately.

Step-by-step cancellation process

Follow these sequential steps to cancel your Livegood membership and ensure your request is logged and actioned.

Step 1: gather your account information

1. Locate your membership number
   • Check your confirmation email from when you signed up
   • Log into your Livegood account (if accessible) and note your ID
   • If you cannot find it, include your full email address in your cancellation email instead
2. Record the date you joined Livegood
   • Check your bank or credit card statement for the original charge
   • This date is crucial for calculating your 14-day cooling-off period
3. Note any product orders you wish to return
   • List the order numbers and purchase dates
   • Identify which items are unused and still in original packaging

Step 2: draft and send your cancellation email

1. Compose a clear, professional email to Livegood's support address
   • Subject line: "Membership cancellation request - [Your Name] - [Membership Number]"
   • Opening: "I request immediate cancellation of my Livegood membership effective today."
   • Include: your full name, email, membership number, and date of signup
   • State: "I am entitled to a full refund under the Consumer Guarantees Act 1993, as I am within the 14-day cooling-off period" (if applicable) or "I am cancelling due to product defect/misrepresentation" (if outside 14 days)
2. Request written confirmation
   • Ask for an email confirmation of cancellation within 2 business days
   • Ask for the refund amount and the date the refund will be processed
   • Keep the email professional and factual-avoid emotional language
3. Send the email and save the timestamp
   • Use a personal email account you check regularly
   • Screenshot the sent email with the date and time visible
   • This is your proof of submission if you need to escalate

Step 3: monitor for confirmation and refund

1. Wait 5 business days for Livegood's response
   • If you receive confirmation, note the refund amount and expected date
   • If you do not hear back, send a follow-up email: "Regarding my cancellation request dated [date], I have not yet received confirmation. Please provide an update within 2 business days."
2. Check your bank account for the refund
   • Refunds via credit card take 3-7 business days to appear after processing
   • If no refund arrives within 10 business days, contact your bank and Tocancel for escalation advice
3. Verify no further charges appear
   • Monitor your statement for 30 days after cancellation to ensure recurring charges have stopped
   • If Livegood continues to charge you, dispute the charge with your bank immediately

Refund timelines and your right to recover money

New Zealand law requires merchants to process refunds promptly once a cancellation is accepted. Livegood must refund your membership fee and any product charges within a reasonable timeframe, which typically means 5-10 business days from the date they confirm your cancellation.

When you can expect your money back

Once Livegood processes your refund, the money takes an additional 3-7 business days to appear in your bank account, depending on your bank's processing speed. If you cancelled within the 14-day cooling-off period, you are entitled to a full refund of your membership fee and any product charges, with no deductions. If you cancelled after 14 days due to a product fault or misrepresentation, you are still entitled to a refund, but Livegood may deduct a small restocking fee if items were opened or used-however, Tocancel advises you to dispute any deductions that seem unreasonable and escalate to the Commerce Commission if needed.

If Livegood refuses to refund

If Livegood ignores your cancellation request, refuses to cancel, or delays beyond 10 business days, you have a right to escalate. Contact your bank and file a dispute under the Visa or Mastercard chargeback process, or submit a complaint to the Commerce Commission, which enforces consumer rights across New Zealand. Provide your bank or the Commission with copies of your cancellation email and any responses (or lack of response) from Livegood. The Commerce Commission has the power to investigate and compel the company to refund you if it has breached the Fair Trading Act.

Pricing and membership cost breakdown

Understanding what you are paying for helps you calculate your total refund claim and identify whether you are owed money for multiple charges.

To calculate your total refund, add your enrollment fee, any monthly charges since signup, and individual product charges incurred within the 14-day cooling-off period. Tocancel recommends listing these in your cancellation email so Livegood knows exactly what you expect to be refunded.

After cancellation: what happens next

Cancelling your membership is only the first step. You need to verify that your membership has truly ended and monitor for any unexpected charges in the weeks that follow.

Confirming your membership is deactivated

After you receive Livegood's cancellation confirmation email, attempt to log into your Livegood account. If the account no longer grants you access to member-only content or discounts, the cancellation was successful. If you can still access member benefits, contact Livegood again and ask for written confirmation that your access has been revoked. Do not delay this verification-the sooner you confirm deactivation, the sooner you can escalate if there is a problem.

Stopping recurring charges and product subscriptions

If you had enrolled in a monthly product subscription through Livegood, cancelling your membership should stop all recurring orders. However, verify this by checking your email for any order confirmations after your cancellation date. If Livegood continues to ship or charge you for products after your cancellation, reply to their cancellation confirmation email immediately: "I have cancelled my membership as of [date]. I received an order confirmation for [order number] dated [date], which is after my cancellation. Please cancel this order, halt all future shipments, and refund the charge immediately."

Handling product returns for unused items

If you have unopened, unused products you wish to return, Livegood accepts returns within 30 days of purchase. However, Livegood does not have a New Zealand postal address for returns. Instead, you must arrange and pay for international return shipping to their US address. Given the cost of shipping from New Zealand ($20-$40 USD), returning low-value items often costs more than the item itself. Weigh this decision carefully-if a product is low-value, it may be more cost-effective to keep it and focus your effort on recovering your membership fee through your cancellation request. Tocancel advises that your primary focus should be recovering the membership enrollment fee, which is the largest refundable charge.

Common mistakes to avoid when cancelling

Cancelling a membership can feel urgent and stressful, especially if you are frustrated with charges or product quality. However, rushing through the process often leads to mistakes that delay your refund or leave you still paying.

Mistake 1: using the wrong contact channel

Livegood accepts cancellation requests only via email. Attempting to cancel through social media, phone, or by simply deleting the app does not stop your membership or recurring charges. If you delete the app without cancelling through the app platform or emailing Livegood, you will continue to be charged. Always submit your cancellation request through the official email address and request written confirmation.

Mistake 2: failing to reference the 14-day cooling-off period

If you are within 14 days of signup, explicitly state in your cancellation email that you are exercising your statutory right to cancel within the cooling-off period. This language signals to Livegood that you are aware of your consumer rights and that they must refund you without question. Companies are more likely to process refunds quickly when they understand the consumer knows the law.

Mistake 3: not keeping copies of all correspondence

If a dispute arises and Livegood claims they never received your cancellation email, you need proof of submission. Save your sent email, any responses from Livegood, your bank statement showing the original charge, and any follow-up emails. These documents are your evidence if you need to escalate to the Commerce Commission or your bank. Tocancel emphasizes that documentation is your strongest tool in consumer disputes.

Mistake 4: giving up after the first "no"

If Livegood refuses your cancellation request or offers only a partial refund, do not accept this as final. You have consumer rights under New Zealand law that override any company policy. Reply with a clear statement: "Under the Consumer Guarantees Act 1993, I am entitled to a full refund of my membership fee within the 14-day cooling-off period. If you do not process my refund within 5 business days, I will file a dispute with my bank and lodge a complaint with the Commerce Commission." Most companies will reverse their decision when faced with this language because they know the legal liability is real.

Checklist for cancelling your Livegood membership

Use this checklist to ensure you have completed every step and have all documentation needed to support your refund claim.

Reviews and consumer feedback on Livegood cancellations

New Zealand consumers report mixed experiences with Livegood cancellations. Many who cancelled within the 14-day cooling-off period and cited consumer law in their email received full refunds within 10 business days. However, consumers who waited beyond 14 days often faced pushback on refund requests, and some report delayed responses from Livegood's support team.

Common consumer concerns

The most frequent complaint is that Livegood's support team does not respond to cancellation emails within the first 5 business days, causing anxiety about ongoing charges. A secondary concern is that the company requests unused products be returned to a US address at the consumer's expense, which many New Zealand customers find unreasonable. Tocancel has observed that consumers who explicitly cite the Consumer Guarantees Act and Fair Trading Act in their cancellation email receive faster responses and full refunds, suggesting that company awareness of legal obligations improves service speed.

What successful cancellations look like

Consumers who successfully recovered their money typically followed these practices: they submitted a clear, factual cancellation email within 14 days; they referenced their consumer rights explicitly; they monitored for confirmation within 5 business days; and they escalated to their bank if no response was received. The tone of the email matters-professional, legal language prompts faster processing than emotional or angry language.

Comparison: cancelling Livegood vs. similar wellness memberships

If you are considering whether to cancel Livegood or exploring other membership options, this comparison shows how Livegood's cancellation process compares to similar New Zealand wellness services.

Livegood's cancellation process is moderately difficult compared to competitors because it does not offer an online self-service option or phone cancellation. However, your consumer rights under the Consumer Guarantees Act are the same regardless of which membership you hold, so you are protected either way.

Summary: your path forward

Cancelling your Livegood membership is a straightforward process if you follow the correct steps and know your consumer rights. Your legal position is strong under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which guarantee you the right to cancel and receive a refund, especially within the 14-day cooling-off period. Act promptly, submit your cancellation by email with clear information, and follow up within 5 business days if you do not receive confirmation.

If Livegood refuses your cancellation or delays your refund, escalate immediately to your bank or the Commerce Commission. Do not accept a company policy that contradicts your statutory consumer rights. Tocancel has helped thousands of New Zealand consumers cancel memberships and recover money by standing firm on their legal entitlements, and you have the same power. Document everything, cite the law, and take action today.

Contact information and escalation

If Livegood does not respond to your cancellation email or refuses to refund you, use these official escalation channels to recover your money.

Livegood support email

Submit your cancellation request to Livegood's support team via email. If you do not have a direct email address, visit the Livegood website's "Contact Us" page. When you email, include "CANCELLATION REQUEST" in the subject line and request a reply within 2 business days.

Bank chargeback and dispute process

If Livegood does not refund your money within 10 business days of confirming your cancellation, contact your bank and file a dispute or chargeback claim. Provide your bank with your cancellation email, Livegood's confirmation (or lack thereof), and your bank statement showing the original charge. Most banks side with consumers in these disputes because companies are legally required to honor cancellation requests.

Commerce commission complaint

The Commerce Commission (comcom.govt.nz) enforces consumer rights across New Zealand. If Livegood continues to charge you after cancellation, misrepresents its refund policy, or fails to respond to cancellation requests, lodge a formal complaint with the Commission. Provide copies of all correspondence and explain how the company breached the Fair Trading Act. The Commission investigates and can compel Livegood to refund you and pay penalties.

International return address (if applicable)

If you need to return unused Livegood products, the company operates from a US address. Confirm the exact return address with Livegood's support team before shipping, as the cost of international return postage from New Zealand ($20-$40) should factor into your decision. Tocancel advises prioritizing recovery of your membership fee over returning low-value items, as shipping costs often outweigh the refund you would receive.

Tocancel (tocancel.com) is here to guide you through every step of cancelling Livegood and recovering your money. Whether you need help drafting your cancellation email, understanding your consumer rights, or escalating to the Commerce Commission, Tocancel provides free, expert advice to all New Zealand consumers. Take action today and reclaim your money with confidence.