Cancel Medify: The Right Way to Avoid Charges

How to cancel Medify and stop unwanted charges in new zealand

What Medify is and why you might cancel

Medify is a UK-registered online platform that prepares medical students for entrance exams, including UCAT, GAMSAT and medical school interviews. The service delivers question banks, mock exams, performance analytics and study guides through a monthly subscription model.

In New Zealand, Medify charges approximately NZ$65 per month (converted from AUD), with payments renewed automatically each billing cycle. Many medical students find the extensive question libraries and detailed performance tracking genuinely useful for exam preparation. However, once you've completed your entrance exam, found alternative study resources, or realised the platform doesn't match your learning style, cancelling immediately protects your wallet from ongoing charges.

Common reasons to cancel Medify

You may want to cancel if you've finished your entrance exam, discovered better-suited study materials, faced budget constraints, or simply aren't using the platform enough to justify the monthly cost. The key insight is this: Medify charges automatically on your renewal date unless you cancel at least 24 hours beforehand. Therefore, once you've made your decision, act quickly to avoid an unwanted payment.

What you need to know before you cancel

Medify operates under a strict no-refund policy for most purchases. Refunds are only issued at the company's discretion in exceptional circumstances, and if approved, you face a processing fee of AU$10 for New Zealand customers. However, New Zealand consumer law may still protect you if the service was faulty or failed to deliver what was promised. Tocancel recommends understanding your statutory rights before you proceed, especially if you believe you have grounds for a refund.

Your consumer rights under new zealand law

The Consumer Guarantees Act (CGA) is your legal shield when you purchase services in New Zealand, regardless of what a company's terms and conditions claim.

What the CGA protects you for

Under the CGA, you have automatic statutory rights if a service is faulty, not delivered as described, not fit for purpose, or arrives significantly later than promised. These protections apply even if Medify's publicly stated terms claim refunds are discretionary or non-existent. Your legal position is straightforward: if Medify promised comprehensive UCAT preparation but the content was outdated, incomplete, or fundamentally failed to deliver as advertised, you may have a legitimate claim for a refund or remedy.

This means the company cannot hide behind its no-refund policy if the service itself was defective or misrepresented. Tocancel has helped thousands of consumers recover money by invoking the CGA when digital services fell short.

How to enforce your rights if Medify won't refund

First, document your complaint in writing with specific details. Explain exactly how the service failed to match its description or perform as a reasonable consumer would expect. Send this to Medify's support team by email and keep a dated copy. If Medify refuses to cooperate or dismisses your claim, escalate to the Commerce Commission (comcom.govt.nz), New Zealand's official consumer authority. As a result, you create an official record that strengthens your position and may prompt the company to reconsider.

You can also seek free advice from a local consumer advocacy service or CAB (Citizens Advice Bureau). The Commerce Commission takes complaints seriously and can investigate unfair trading practices or breaches of the CGA.

How to cancel Medify in three clear steps

Cancelling Medify via your online account is the fastest and most reliable method, taking less than five minutes from start to finish.

Cancellation via your Medify account (recommended)

1. Log in to your Medify account at medify.org or using the Medify mobile app with your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login screen and reset it before proceeding.
   • Ensure you have access to the email address linked to your account.
2. Navigate to My Account, then select the Billing or Subscription section.
   • On some accounts, this may appear as Settings or Subscription Management, depending on when your account was created.
   • Look for any option containing the words "subscription", "billing" or "payment".
3. Click Manage your subscription or Cancel subscription.
   • Medify may ask you why you're leaving; you can skip this step or provide feedback if you wish.
   • Do not feel obligated to explain your decision.
4. Confirm your cancellation when the final prompt appears.
   • You should receive an immediate on-screen confirmation.
   • Check your email inbox for a cancellation confirmation message from Medify within 24 hours.
5. Save or screenshot both the on-screen confirmation and the email for your records.
   • This proves you cancelled and protects you if Medify charges you again by mistake.

Cancellation via email (if online method fails)

If you cannot access your account or the online cancellation option doesn't work, email Medify's support team directly. Use a clear subject line: "Cancellation request - [your full name]". State your full name, the email address associated with your account, and your request to cancel effective immediately. Request written confirmation of your cancellation within 48 hours.

Send this email to Medify's support address and keep a dated copy. If you receive no response within 48 hours, send a follow-up email marked "Second notice - cancellation request". Tocancel advises keeping all email correspondence as evidence that you attempted to cancel in good faith.

Cancellation by post (if other methods do not work)

If email and online methods fail, you may cancel by post to Medify's UK registered office:

Medify Ltd
Unit 2B, 71 Goswell Road
London, EC1V 7EN
United Kingdom

Include your full name, the email address on your account, your account ID (if you have it), the date you wish to cancel, and a clear statement: "I request immediate cancellation of my Medify subscription." Send this as registered post and request proof of delivery. Tocancel recommends this method only as a last resort, as postal cancellation takes longer and you should verify cancellation via email within 48 hours of posting.

Important timeline and cancellation timing

Medify requires at least 24 hours notice before your next billing date to prevent a charge. This means you must cancel no later than 24 hours before your subscription renews.

When you cancel, your account remains active until the end of your current billing period. You can continue accessing Medify's full content until that date. However, your subscription will not renew after the final day, and you will not be charged again. Once your billing period ends, your access stops automatically.

Therefore, timing your cancellation correctly is crucial: if your billing date is 15 May, you must cancel by 14 May at the latest to avoid a charge on 15 May. Log in to your account now and check your billing date if you're unsure when your next charge is due.

Refund policy and your options

Medify's published no-refund policy applies to most cancellations. Once you cancel, you will not receive a refund for your current billing period, regardless of how much time remains in the month.

When you may qualify for a refund

Refunds are discretionary under Medify's terms, but they may be granted in exceptional circumstances, such as technical failures that prevented you from accessing the service, billing errors, or unauthorized charges. If you believe you have grounds for a refund, contact Medify's support team in writing with specific evidence: screenshots of errors, dates when you were unable to access the platform, or proof of accidental double-charging.

If Medify approved refund, expect a processing fee of AU$10 deducted from your refund amount. In practice, this means a refund of NZ$65 becomes approximately NZ$55 after the fee.

Using the consumer guarantees act to claim a refund

If Medify's service was faulty or misrepresented, the CGA may entitle you to a refund regardless of the company's no-refund policy. This means you do not need Medify's permission to claim; you have a statutory right. Document the fault clearly: for example, if mock exams did not function properly, if the question bank was significantly smaller than advertised, or if content was outdated and irrelevant to current exam formats.

Send this complaint to Medify with a formal refund demand. If they refuse, lodge a complaint with the Commerce Commission, which can force the company to comply. Tocancel has supported consumers through this process and knows that persistence and clear documentation strengthen your claim significantly.

What happens after you cancel

Cancelling Medify is final, but the process is straightforward once you understand what to expect next.

Immediate after cancellation

You should receive an on-screen confirmation and an email confirmation within 24 hours. Save both of these. Your account remains active until the end of your current billing cycle; you can still access all course materials, question banks and mock exams during this time. You will not be charged again unless you manually resubscribe.

Access after cancellation expires

Once your billing period ends, your access to Medify stops automatically. You will no longer be able to log in or view any content. If you need access again in the future, you can resubscribe at any time by logging back in and purchasing a new plan.

If Medify charges you after cancellation

If you receive an unexpected charge after cancelling, contact Medify immediately by email with your cancellation confirmation attached. Request an immediate refund, referencing the date you cancelled. Most payment disputes can be resolved within 7-10 working days. If Medify refuses to refund an unauthorized charge, you can dispute the transaction with your bank or credit card provider within 120 days.

Tocancel recommends checking your bank statements for 2-3 months after cancellation to catch any erroneous charges early. Act fast if you spot an unwanted payment, as your dispute window is limited.

Medify pricing and subscription comparison

Understanding what you're paying for helps you decide whether cancellation is the right choice.

If you've been on the monthly plan for more than 8 months, you've already paid NZ$520, which is the equivalent of the annual price. Cancelling now saves you from paying any additional months. If you're considering switching to an annual plan, calculate carefully: you save money per month on an annual plan, but you lose flexibility if your needs change mid-year.

Common mistakes to avoid when cancelling

Cancelling should be simple, but a few common missteps can lead to unexpected charges or confusion.

Mistake 1: assuming cancellation happens automatically

Many users mistakenly believe that not using Medify or not logging in means the subscription cancels. This is not true. Medify will continue charging you every month until you formally cancel through your account or by email. Therefore, you must take deliberate action to stop the charges.

Mistake 2: not checking your cancellation deadline

Medify charges 24 hours before your billing date if you haven't cancelled. If your billing date is 20 June and you cancel on 20 June morning, you will likely be charged. Always log in and check your next billing date, then cancel at least one full day earlier. This is non-negotiable and prevents an unwanted charge.

Mistake 3: deleting your account instead of cancelling your subscription

Some users try to delete their account instead of cancelling their subscription. Account deletion does not cancel your subscription; it may actually make it harder for Medify to process your cancellation request. Always cancel your subscription first through the Billing section, not by deleting your account.

Mistake 4: not saving your cancellation confirmation

If you receive an unexpected charge after cancellation and you have no proof that you cancelled, Medify can claim you never requested cancellation. Save the on-screen confirmation, screenshot it, and save the email confirmation. These are your legal evidence that you acted in good faith.

Mistake 5: cancelling via email without following up

Email can be lost or overlooked. If you cancel by email and receive no response within 48 hours, send a follow-up email. If Medify still doesn't respond, use the postal address as a back-up. Tocancel advises treating email cancellations as a first attempt, not a final answer, until you receive written confirmation.

After you've cancelled: next steps

You've made the decision and submitted your cancellation, but the work isn't quite finished yet.

Monitor your bank account

Check your bank statement or credit card transactions for the next 2-3 months to ensure Medify doesn't charge you again. Most erroneous charges appear within 30 days of cancellation. If you spot an unexpected debit, contact Medify immediately and file a dispute with your bank within 120 days if necessary.

Delete the Medify app if you no longer need it

Once your access expires, you can uninstall the Medify app from your phone or device. This removes any temptation to re-subscribe and keeps your device uncluttered. You can always reinstall it later if you change your mind.

Consider alternative study resources

If you cancelled because Medify didn't work for you, research alternative exam preparation platforms. Many offer free or lower-cost options, and some may align better with your learning style. Taking time to find the right resource now prevents repeating the same frustration later.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly and protected yourself from future charges.

Contact Medify if you need support

Medify provides support via email, and this is the best way to reach them if your online cancellation fails or you have questions.

Medify support email: Support requests can be sent to Medify's contact form on medify.org, or you can email support directly. Use a clear subject line and include your full name and account email.

Medify registered office (postal address):
Medify Ltd
Unit 2B, 71 Goswell Road
London, EC1V 7EN
United Kingdom

If Medify doesn't respond to your cancellation request within 48 hours, or if you believe they've breached the Consumer Guarantees Act, escalate to the Commerce Commission at comcom.govt.nz or phone 0800 943 600. The Commerce Commission is your official consumer protection authority in New Zealand and investigates unfair trading practices.

Final steps: take action today

Medify's automatic monthly charges can add up quickly, especially if you've already completed your exam preparation. You have clear legal rights under New Zealand's Consumer Guarantees Act, and you can cancel your subscription within minutes using the steps outlined above.

Your first action is simple: log into your Medify account right now and check your next billing date. If it's coming up within the next week, cancel today to avoid an unwanted charge. If you've decided Medify isn't the right fit, cancelling immediately prevents you from paying for another month of unused access.

Tocancel has helped thousands of New Zealand consumers cancel subscriptions, recover refunds and understand their consumer rights. We're here to empower you to take control of your spending and hold companies accountable. Visit Tocancel (tocancel.com) if you need help with any other subscription services, or if you've encountered problems with Medify that we can help you resolve through the Consumer Guarantees Act.

You are in control of your money. Cancel Medify today, and keep your spending aligned with what truly matters to you.