Cancel Slimkit: The Right Way

How to cancel Slimkit and reclaim your fitness budget

Understanding Slimkit and why you might want to cancel

Slimkit is a mobile fitness app that delivers personalised training plans, audio coaching, meal planning and an ad-free workout experience through paid subscription tiers. The service is operated by Montibus LTD and serves New Zealand users with NZD pricing. Whether you subscribed through the App Store, Google Play or Slimkit's website, your cancellation process depends on your platform. At Tocancel, we understand that fitness services don't always align with your goals or budget, and you deserve a straightforward path to cancel whenever you choose.

What Slimkit offers

Slimkit provides guided workout sessions, progress tracking tools and flexible subscription options including monthly, multi-month, annual and lifetime plans. The app is accessible via Apple's App Store, Google Play Store or direct purchase through the Slimkit website. Your billing method depends on where you subscribed: App Store purchases bill through Apple, Google Play purchases bill through Google, and website purchases bill directly through Slimkit. Each platform has its own cancellation process, which we'll walk you through in detail.

Common reasons to cancel

You might decide to cancel Slimkit if the subscription no longer fits your budget, you prefer a different fitness app, your fitness goals have shifted or you want to pause temporarily. Perhaps the app doesn't deliver the features promised, or you've achieved your fitness milestones and no longer need daily guidance. Whatever your reason, you have consumer rights protecting you, and Tocancel exists to make sure you exercise them confidently.

Your consumer rights in new zealand

New Zealand law gives you specific protections when cancelling digital services. Understanding these rights puts you in a stronger position, especially if Slimkit resists your cancellation or refund request.

Consumer guarantees act protections

Under New Zealand's Consumer Guarantees Act 1993, you have the legal right to expect services to be of acceptable quality, fit for purpose and delivered with due care and skill. This means Slimkit must deliver what it promises: if the app crashes repeatedly, features are missing, or the experience doesn't match the description, these are potential breaches of consumer law. Your legal position is clear: a service that fails these standards may entitle you to a refund or cancellation without penalty, regardless of the company's stated cancellation policy.

If you experience technical faults, persistent crashes, inability to access promised features or a service that doesn't match the product description, document everything with screenshots, dates and times. This evidence strengthens any refund claim you make. Tocancel recommends keeping records immediately when issues occur, as they become your proof if you need to escalate.

When to escalate your complaint

If Slimkit refuses a legitimate refund claim or ignores your cancellation requests after you've given them reasonable opportunity to respond (typically 10-14 business days), you can escalate to the Commerce Commission. The Commerce Commission is New Zealand's consumer protection authority and investigates unfair contract terms, misleading advertising and breaches of the Consumer Guarantees Act. Tocancel recommends keeping detailed records of all communication with Slimkit's support team, including timestamps and response times, as evidence if escalation becomes necessary. The Commerce Commission takes digital service complaints seriously and has the power to order refunds or force policy changes.

How to cancel Slimkit by platform

Your cancellation method depends entirely on where you subscribed. Follow the exact steps for your platform to ensure the cancellation processes successfully and charges stop immediately.

Cancelling through apple app store (iOS)

If you subscribed via iPhone or iPad, your subscription is managed through Apple's billing system. Simply deleting the app will not cancel your subscription or stop charges; you must cancel through your Apple account settings.

1. Open Settings on your iPhone or iPad.
   • Look for the grey gear icon and tap it.
2. Tap your Apple ID name at the top of the Settings screen.
   • You may be asked to authenticate with Face ID, Touch ID or your Apple password.
3. Select Subscriptions from the menu that appears.
   • This displays all active subscriptions linked to your Apple account.
4. Locate and tap Slimkit from your subscription list.
   • You will see your renewal date, price and full billing history.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may offer retention incentives; you can skip these and proceed to cancel.
6. Confirm your cancellation when prompted.
   • You typically retain access to Slimkit until the end of your current billing period.

Pro tip: Check your renewal date before cancelling to avoid unexpected charges. Apple displays the exact date you will be billed if you do not cancel.

Cancelling through google play store (Android)

If you subscribed via Android device, Google Play manages your billing. Like Apple, simply uninstalling the app will not cancel your subscription; you must cancel through your Google account.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner of the screen.
2. Select Payments and Subscriptions from the menu.
   • This takes you to your subscription management dashboard.
3. Tap Subscriptions to see all active subscriptions.
   • Google displays renewal dates and billing amounts clearly.
4. Find and tap Slimkit in your subscriptions list.
   • You will see your current plan, price and renewal schedule.
5. Tap Cancel Subscription at the bottom of the page.
   • Google may ask you to select a reason for cancellation; answer honestly if you wish.
6. Confirm your cancellation in the prompt.
   • Your access continues until the end of your current billing cycle.

Pro tip: Google Play shows your cancellation confirmation immediately. Screenshot this confirmation as proof for Tocancel's records or future disputes.

Cancelling a direct Slimkit website subscription

If you subscribed directly through Slimkit's website with your credit or debit card, you must contact Slimkit support to cancel. This is the most challenging platform because it requires direct communication with the company.

1. Visit the Slimkit website and locate the support or contact page.
   • Most fitness apps display support links in the footer or settings menu.
2. Send a written cancellation request to Slimkit's support team.
   • Use email or their contact form and clearly state: "I request cancellation of my Slimkit subscription effective immediately."
3. Include your full name, email address and account details in your message.
   • This helps Slimkit locate your account quickly and process the cancellation faster.
4. Request written confirmation of cancellation.
   • Ask Slimkit to confirm the cancellation date and provide a reference number.
5. Keep a copy of your cancellation email and any response from Slimkit.
   • This becomes your evidence if disputes arise later or if charges continue.
6. Monitor your bank statement for charges after the stated cancellation date.
   • If Slimkit continues to bill you after cancellation, contact your bank for a chargeback.

Pro tip: If Slimkit does not respond within 5 business days, send a follow-up email referencing your original cancellation request and copying in Tocancel's support if you need escalation guidance. Document every attempt to contact them.

Slimkit subscription pricing and plans

Slimkit offers multiple subscription tiers with different price points and commitment lengths. Understanding what you currently pay helps you calculate potential savings when you cancel.

If you're on an annual or lifetime plan and cancel within a reasonable timeframe (typically within 30 days), you may be entitled to a pro-rata refund. Tocancel advises checking your receipt to confirm the exact plan you purchased and when your renewal date falls.

Requesting a refund after cancellation

Cancelling your subscription stops future charges, but you may also be entitled to a refund of fees you've already paid, depending on when you cancel and the circumstances.

Refund eligibility and timeline

If you cancel within 30 days of purchasing an annual or multi-month plan, you have a strong case for a pro-rata refund under consumer law. This means Slimkit refunds the portion of your payment that covers the unused period. For example, if you paid $119.99 for a year but cancel after one month, you may receive a refund for the remaining 11 months. Your legal position is supported by the Consumer Guarantees Act if you can demonstrate that the service did not meet its promised standards.

If you subscribed through Apple or Google, refund requests go directly to those platforms, not Slimkit. Apple and Google have their own refund policies: Apple typically allows refunds within 14 days of purchase for accidental or unwanted subscriptions, while Google Play allows refunds within 48 hours. Submit refund requests through your respective app store account rather than contacting Slimkit.

How to request a refund

If you subscribed directly through Slimkit's website and believe you're entitled to a refund, follow these steps:

1. Contact Slimkit support in writing with your refund request.
   • State the reason clearly: technical issues, service didn't match the description, or cancellation within 30 days.
2. Include your original receipt or transaction confirmation.
   • Provide the date of purchase, amount paid and your subscription plan.
3. Request a specific refund amount if you're claiming pro-rata entitlement.
   • Calculate this by dividing your annual cost by 365 days, then multiplying by the unused days remaining.
4. Allow Slimkit 14 business days to respond.
   • If they refuse unreasonably or don't respond, escalate to the Commerce Commission with your evidence.

Tocancel recommends sending refund requests to the same contact address where you submitted your cancellation, and keep all copies for your records. If Slimkit refuses a legitimate refund claim, the Commerce Commission can investigate and order a refund on your behalf.

What to do after you cancel

Cancelling is just the first step. Take these actions immediately after to protect yourself and verify the cancellation took effect.

Verification steps

After you cancel through Apple, Google or Slimkit directly, your access to the app typically continues until the end of your current billing period. This is normal and doesn't mean the cancellation failed. Verify the cancellation by checking your subscription settings 24 hours later to confirm Slimkit no longer appears in your active subscriptions list. If it does still show as active, the cancellation didn't go through; repeat the process or contact support immediately.

Monitor your bank statement or credit card for charges in the weeks following cancellation. Most digital subscriptions process charges on the same day each month. If Slimkit charges you after your stated cancellation date, contact your bank to dispute the charge. Your bank can retrieve a chargeback within a specific timeframe (typically 90 days for credit cards), protecting your money while the dispute is resolved.

What happens to your data

After cancellation, your workout history and personal data typically remain in the Slimkit app for a set period (often 30 days to 1 year). If you want this data deleted immediately, contact Slimkit support and request deletion under your privacy rights. In New Zealand, the Privacy Act 2020 gives you the right to request deletion of your personal data, and Slimkit must comply within 20 working days. Tocancel recommends requesting data deletion in writing to create a paper trail if any disputes arise later.

Common mistakes when cancelling Slimkit

Cancelling a subscription feels straightforward, but small mistakes can delay the process or leave you continuing to pay. Here are the traps many people fall into and how to avoid them.

The most common error is deleting the app without cancelling the subscription. You can remove Slimkit from your phone today and still be charged next month because the app deletion doesn't trigger cancellation with Apple, Google or Slimkit themselves. The subscription persists on their billing systems regardless of whether the app is installed on your device. Always cancel through your subscription settings before deleting anything.

Another frequent mistake is failing to cancel before the renewal date. If your monthly renewal occurs on the 15th and you cancel on the 16th, you've already been charged for another month. Check your renewal date in your subscription settings and aim to cancel at least 2-3 days before it arrives. If you miss this window, contact support immediately and request a courtesy one-time refund; many companies grant this if you ask quickly.

Some users cancel on one platform but forget they subscribed on another. If you have both iOS and Android devices, check both app stores for active Slimkit subscriptions and cancel on each platform separately. Similarly, if you tried Slimkit via website and then subscribed through the App Store, you may have two active subscriptions. Verify all platforms before assuming cancellation is complete.

Finally, people sometimes submit a cancellation request and assume it's processed without verifying. Slimkit or the app stores don't always send confirmation emails immediately. After cancelling, check your subscription settings again within 24 hours to confirm the cancellation status. If Slimkit still shows as active after this period, contact support or try the cancellation process again.

Checklist before and after cancelling

Use this checklist to ensure you've covered every step and protected yourself from ongoing charges or disputes.

Contact information and escalation

If you cannot cancel Slimkit using the methods above or if charges continue after cancellation, you have the right to escalate your complaint officially.

Slimkit support channels

Slimkit is operated by Montibus LTD, a company based outside New Zealand. While the company does not maintain a dedicated New Zealand postal address for cancellations, you can contact them through the following channels:

• Email: Contact Slimkit through their website support form or in-app help centre
• App support: Access help directly through the Slimkit app's settings or support menu
• Website: Visit the Slimkit website and locate the contact or FAQ page for support details

When contacting Slimkit, always use written communication (email or contact forms) rather than chat or phone. Written communication creates a record of your request and response times, which strengthens any future complaint to the Commerce Commission if escalation becomes necessary. Tocancel strongly recommends keeping copies of every communication you send and receive.

Escalating to the commerce commission

If Slimkit refuses to cancel, ignores your cancellation request or continues charging after you've cancelled, you can lodge a formal complaint with the Commerce Commission. The Commission is New Zealand's official consumer protection authority and investigates:

• Unfair contract terms that make cancellation deliberately difficult or costly
• Misleading advertising about subscription terms or cancellation policies
• Breaches of the Consumer Guarantees Act (failure to provide a quality service)
• Repeated unauthorized charges after cancellation

To file a complaint, visit the Commerce Commission website (comcom.govt.nz) and select the "make a complaint" option. You'll need to provide copies of your communications with Slimkit, proof of payment, your cancellation requests and evidence of ongoing charges if applicable. The Commission reviews complaints at no cost to you and has the authority to order refunds or mandate policy changes. Tocancel has helped thousands of consumers resolve subscription disputes by escalating to the Commerce Commission when companies refused to cooperate.

Summary and next steps

Cancelling Slimkit is straightforward when you follow the right platform-specific process and understand your consumer rights under New Zealand law. Your cancellation method depends on where you subscribed: cancel through Apple Settings for App Store subscriptions, Google Play Settings for Android subscriptions, or contact Slimkit support directly for website purchases. Always verify the cancellation within 24 hours and monitor your bank statements for charges afterward.

You have legal protections under the Consumer Guarantees Act if Slimkit fails to deliver a quality service or misrepresents its features. If the company refuses to cancel or continues charging without authorization, the Commerce Commission can investigate and order a refund on your behalf. Keep detailed records of all communication with Slimkit, including timestamps and response dates, as this evidence supports any formal complaint.

Take action today: identify your subscription platform, check your renewal date, and cancel before charges occur again. If you need guidance at any step or face resistance from Slimkit, Tocancel is here to help. Visit Tocancel.com for additional resources on cancelling digital services and protecting your consumer rights. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds when companies refused to cooperate. You deserve control over your fitness budget and your personal data, and Tocancel is committed to making that possible.