Cancel Aon: The Right Way to Secure Your Refund

How to cancel your Aon insurance policy in new zealand and protect your refund

Why you might cancel your Aon insurance policy

Aon is a global professional services firm providing insurance broking, risk management and advisory solutions to New Zealand consumers and businesses. Whether you hold personal insurance (home, motor, contents) or commercial coverage through Aon, you have the legal right to cancel at any time.

You might decide to cancel your Aon policy for several reasons: you've found a more competitive premium elsewhere, your life circumstances have changed, you no longer need the cover, or you want to switch to a different broker. Whatever your motivation, Tocancel is here to guide you through the cancellation process step by step so you understand your rights and maximise your chances of securing any refund you're entitled to.

When cancellation makes financial sense

Cancelling your Aon policy makes sense if you've compared quotes from competitors and found better value. You should also cancel if your coverage no longer matches your circumstances-for example, you've sold your vehicle, moved house, or restructured your business operations. Keep in mind that some policies include lock-in periods or short-rate penalties for early cancellation; timing directly affects your refund amount, so review your policy documents before you take action.

What you need to know before cancelling

Before you contact Aon, review your policy documents carefully. Check whether you're within a cooling-off period (usually 14 to 30 days from purchase), whether premium funding is attached to your policy, and whether a broker placed the insurance on your behalf. These factors directly affect your refund amount and the cancellation process. Gathering this information now saves time and helps you negotiate the best outcome.

Your consumer rights when cancelling Aon insurance

As a New Zealand consumer, you have legal protections when dealing with Aon and any broker involved in your policy.

Key legal protections under new zealand law

The Fair Trading Act 1986 requires Aon and any broker to provide accurate, transparent information about policy terms, premiums, fees and commissions before you purchase or renew. You have the right to clear disclosure and honest representation. The Privacy Act 2020 governs how Aon collects, uses and stores your personal data-they must handle it securely and only for legitimate purposes related to your insurance.

Most importantly, the Insurance Brokers (Conflicts of Interest) Regulations 2018 require brokers to act in your best interests and disclose any commissions or conflicts of interest. If Aon or its brokers breach these obligations, you have grounds to escalate your complaint. Your legal position is clear: you can cancel your policy at any time, and you're entitled to a fair refund if you've paid more than the cover you've used.

Dispute resolution and escalation pathways

If Aon refuses to process your cancellation or disputes your refund, you can lodge a formal complaint with the Financial Markets Authority (FMA) or the Insurance and Financial Services Ombudsman Scheme (IFSO). These bodies handle complaints free of charge and have the power to compel Aon to pay compensation if they find in your favour. Tocancel recommends documenting every communication with Aon and keeping copies of all written correspondence-this evidence is crucial if you need to escalate your complaint.

How to cancel your Aon insurance policy step by step

Aon offers multiple cancellation pathways depending on how you originally purchased your policy and your preferred communication method.

Cancellation by phone

The fastest method is to ring Aon's client service team directly. Have your policy number and personal details ready before you call. The team can discuss your cancellation request, explain any fees or refund implications, and may offer retention deals to keep you as a customer. During the call, ask for the name and reference number of the staff member you speak with, and note the date and time.

1. Locate your policy number from your most recent insurance document or email.
2. Call Aon's main client services line and select the option for policy changes or cancellations.
3. Provide your policy number and full name when prompted.
4. State clearly: "I want to cancel my policy effective immediately" (or specify your preferred cancellation date).
5. Ask the representative to confirm in writing that your cancellation has been processed.
6. Request a breakdown of any refund you're entitled to, including how it will be paid and when.
7. Note the representative's name, reference number and call time for your records.

Cancellation by post or email

A written cancellation request creates a formal record and is often the safest approach. You can send your request by post to Aon's Auckland head office or by email to their client services team. This method protects you because you have documented evidence of your cancellation request and the exact date you sent it.

1. Address your letter to Aon's Auckland head office (see contact details below).
2. Include your full name, policy number and the date of your letter at the top.
3. Write a clear cancellation statement: "I hereby request cancellation of my insurance policy [Policy Number] effective [date or immediately]."
4. Include your contact phone number and email address so Aon can confirm receipt.
5. Keep a copy of your letter for your records.
6. If posting, use registered mail or a courier service so you can track delivery.
7. If emailing, request a read receipt or follow up with a phone call to confirm Aon received your request.

Cancellation through your broker

If a broker arranged your Aon policy, you can request cancellation through them as well. Brokers often have direct access to Aon's systems and can process cancellations quickly. However, remember that the broker works on commission, so they may try to retain you or offer alternative products-stay firm on your decision if you've already decided to cancel.

1. Contact your broker by phone, email or in person at their office.
2. State your cancellation request clearly and ask them to confirm they'll process it with Aon.
3. Ask for a written confirmation (email is fine) that they've submitted your cancellation to Aon.
4. Follow up with Aon directly after 3 to 5 business days to verify the cancellation has been processed.
5. Request a refund breakdown and payment timeline from both your broker and Aon.

Understanding your refund and timing

Your refund depends on several factors: how long your policy has been active, whether you're within the cooling-off period, and any penalties or short-rate charges in your policy.

Cooling-off period refunds

If you cancel within 14 to 30 days of purchasing your policy (the cooling-off period), you're entitled to a full refund of your premium, minus any claims you've made or costs Aon incurred. This is your statutory right under consumer protection law. If your cancellation falls within this window, Aon must process your full refund within 10 business days of your written cancellation request.

Mid-term cancellation refunds

If you cancel after the cooling-off period, your refund depends on your policy terms. Aon typically calculates a pro-rata refund based on the unused portion of your premium. For example, if you've paid $1,200 for annual cover and cancel after six months, you're entitled to approximately $600 back (minus any short-rate penalty). Some policies include surrender fees or cancellation penalties-check your documents to understand the exact calculation.

Refund payment timeline

Once you've submitted your cancellation request in writing, Aon must process your refund within 10 to 15 business days. If your policy includes premium funding (a loan), your refund may be applied to the loan balance first, or your refund may be delayed pending settlement of the loan. Always ask Aon for a specific refund date in writing-vague promises don't protect you.

Common mistakes to avoid when cancelling Aon

Cancelling insurance can feel daunting, and mistakes can cost you money or delay your refund. Here's what to watch for.

Mistake 1: not cancelling in writing

Verbal cancellations are risky because you have no proof you requested one. Aon may claim they never received your cancellation or that it was unclear. Always submit your cancellation in writing-by post, email or through their online portal if available. This creates a dated record that protects you if a dispute arises later.

Mistake 2: failing to ask about fees and penalties

Some policies include early exit fees, short-rate penalties or cancellation charges. If you don't ask about these upfront, you might receive a much smaller refund than expected. Request a written refund breakdown from Aon before you finalise your cancellation, so you know exactly what you'll receive.

Mistake 3: not checking the cooling-off period

If you're within the cooling-off period and cancel without knowing it, you might miss out on a full refund. Check your policy documents immediately to confirm when your policy started and whether you're still within the 14 to 30-day window. If you are, cancel now and emphasise the cooling-off period in your cancellation request.

Mistake 4: overlooking premium funding implications

If your premium was funded through a loan, your refund won't come directly to you-it goes to the lender to reduce your loan balance. This is legal, but it means you don't get cash back. Understand this before you cancel so you're not surprised by the outcome.

Mistake 5: not following up after submitting your request

Aon receives hundreds of cancellation requests daily. If you don't follow up after 5 business days, your request might slip through the cracks. Ring Aon after a week and confirm your cancellation has been processed. This small step prevents delays and ensures you receive your refund on time.

What to do after you cancel your Aon policy

Cancelling your policy is just the beginning. Here are the steps to protect yourself and ensure a smooth transition.

Secure alternative cover before your Aon policy expires

Never cancel your Aon policy unless you have replacement cover in place. A gap in insurance leaves you unprotected and may void any claims. Arrange your new policy with another provider and confirm the start date before you formally cancel Aon. This ensures continuous protection and peace of mind.

Keep all cancellation documentation

File every piece of correspondence related to your cancellation: your written request, Aon's confirmation email, the reference number, and your refund details. If a dispute arises later, this documentation is your strongest evidence. Keep these records for at least two years.

Monitor your refund payment

Aon should process your refund within 10 to 15 business days. If you haven't received it within this timeframe, contact Aon immediately and ask for an update. If they can't provide a clear explanation or timeline, escalate your complaint to the IFSO (Insurance and Financial Services Ombudsman Scheme) or FMA (Financial Markets Authority). Tocancel recommends checking your bank account regularly so you notice any delays promptly.

Review your new provider's terms

Before you celebrate your cancellation, review your new insurance policy carefully. Confirm the cover matches your needs, the premium is competitive, and the policy terms are clear. Many consumers cancel one policy only to discover they've made a poor choice with the new provider. Take time to read the fine print.

Comparing Aon with other new zealand insurers

If you're cancelling Aon because you've found a better deal elsewhere, here's how your options compare.

Getting help from tocancel

Cancelling your Aon policy doesn't have to be complicated or stressful. Tocancel specialises in helping New Zealand consumers navigate cancellations, understand their rights and secure refunds they're entitled to. Whether you need clarity on your cooling-off period, help drafting a cancellation letter, or advice on escalating a dispute with Aon, Tocancel is here to support you every step of the way.

Tocancel has helped thousands of consumers cancel insurance policies, gym memberships, subscriptions and services-often recovering money they didn't know they could claim. Our guides are free, written by consumer rights experts, and designed in plain language so you understand exactly what to do. Visit Tocancel today and take control of your cancellation.

How to contact Aon new zealand for cancellation

Use the contact details below to submit your cancellation request.

Aon new zealand contact information

Postal address (Auckland head office):
Aon New Zealand Limited
P.O. Box 105-251
Auckland 1143
New Zealand

Phone:
Contact Aon's client services team during business hours. Your policy documents will include a dedicated phone number for your policy type.

Email:
Submit cancellation requests by email to Aon's client services team. Check your policy documents or Aon's website for the specific email address for cancellations.

Regional offices:
If you arranged your policy through a regional Aon office, you may send your cancellation to that office instead. Confirm the address with your policy documents or your broker.

When you contact Aon, provide your full name, policy number and requested cancellation date. Tocancel recommends always sending your cancellation in writing and keeping a copy for your records. If Aon delays your cancellation or refuses to process it, contact the IFSO or FMA-these bodies exist to protect you and can compel Aon to comply with your legal rights.

Taking control of your insurance cancellation is your right as a New Zealand consumer. Armed with this guide and the support of Tocancel, you can cancel your Aon policy confidently, secure your refund and move forward with coverage that better suits your needs and budget.