Cancel Bpm Supreme: The Complete Guide

How to cancel BPM Supreme in new zealand: your rights and step-by-step guide

What BPM Supreme is and why you might want to cancel

BPM Supreme is a subscription music platform built for DJs who need licensed tracks, remixes and professional edits available on demand. You gain access to curated libraries across Open Format and Latino collections, plus downloadable audio files and mobile apps for iOS and Android. The service charges you monthly or annually depending on your plan, and your payment method determines how you cancel.

Many New Zealand DJs rely on BPM Supreme to stay current with club and radio rotations. However, your music needs may have changed, your budget may have tightened, or you may have found an alternative platform that better suits your workflow. Whatever your reason, cancelling is straightforward when you know where to look. Tocancel is here to walk you through every cancellation method so you avoid surprise charges and reclaim control of your subscription.

Who uses BPM Supreme and why

BPM Supreme serves professional DJs, radio presenters and music producers across New Zealand who need reliable access to fresh, licensed content. The platform's appeal lies in its curated collections and mobile flexibility. If you no longer need that access, or if the cost no longer justifies your use, cancellation is your right as a consumer.

When cancellation makes sense

You may want to cancel if you have found a cheaper alternative, your DJ schedule has reduced, you are taking a break from performing, or you dispute a charge on your account. Whatever your circumstance, you have the right to end your subscription without penalty after your initial billing period ends. Tocancel recommends cancelling as soon as you know you will not renew, so you avoid being charged for a period you will not use.

How BPM Supreme billing works and where your payment goes

Understanding your billing method is essential because it determines exactly how you cancel.

Direct website billing versus app store subscriptions

BPM Supreme charges you in one of two ways. You may have signed up directly on the BPM Supreme website and pay via your credit card, debit card or PayPal. Alternatively, you may have subscribed through the Apple App Store or Google Play Store, in which case those platforms handle your payment and billing. This split means your cancellation method depends entirely on your payment route. If you signed up on the BPM Supreme website, you cancel there. If you subscribed through an app store, you cancel in that store's settings, not on the BPM Supreme website itself. Tocancel recommends checking your email receipts or your bank statement to confirm which route you took.

Billing cycles and when you are charged

BPM Supreme charges you on the same date each month (or year) that you first subscribed. If you subscribed on the 15th of the month, you will be charged on the 15th of every subsequent month unless you cancel before that date. Annual plans work the same way: you are charged once per year on your subscription anniversary. This means timing your cancellation matters. If you cancel after your next charge date, you have already paid for a period you may not use, and you will need to request a refund. Tocancel advises cancelling before your renewal date to avoid unwanted charges.

Pricing and plan options in new zealand dollars

BPM Supreme offers several plan tiers, each at different price points and renewal periods.

New Zealand pricing displayed in app stores may differ slightly due to exchange rates and local promotions. Check your App Store or Google Play listing for the exact amount you were charged, and use that to confirm your plan tier before you cancel.

Your consumer rights under new zealand law

As a New Zealand consumer, you have legal protections that apply to BPM Supreme and every other subscription service you use.

The consumer guarantees act protects your right to cancel

The Consumer Guarantees Act 1993 is the law that protects your rights as a consumer in New Zealand. Under this law, you have the right to cancel a subscription service. The law states that traders (including BPM Supreme) must not engage in misleading or deceptive conduct when they charge you. If BPM Supreme charges you after you have cancelled, or if they continue billing you after your cancellation request without your permission, they are breaching the Consumer Guarantees Act. Your legal position is clear: you own the right to stop paying at any time after your initial billing period ends. The Commerce Commission is the government body that enforces consumer law in New Zealand, and you can lodge a complaint with them if BPM Supreme refuses to honour your cancellation.

Your right to a refund for unused services

If you cancel mid-billing period and request a refund for unused time, BPM Supreme is not required to refund you under the Consumer Guarantees Act. However, many companies offer pro-rata refunds (a refund for the unused portion of your subscription) as a goodwill gesture. If you have been charged in error, or if you cancelled but were charged again without permission, you have the absolute right to demand a full refund of that unauthorised charge. Tocancel recommends requesting a refund in writing if you believe you have been charged unfairly, and escalating to the Commerce Commission if BPM Supreme refuses.

How to cancel BPM Supreme: step-by-step for each payment method

Your cancellation method depends on whether you signed up directly on the BPM Supreme website or through an app store.

Cancelling a website subscription

If you signed up for BPM Supreme directly on their website using your credit card, debit card or PayPal, follow these steps to cancel.

1. Visit the BPM Supreme website and log in to your account using your email address and password.
   • If you have forgotten your password, use the "Forgot password?" link on the login page to reset it.
2. Navigate to your account settings or subscription management page. This is usually located in a "My Account", "Settings" or "Billing" section.
   • Look for a link labelled "Subscription", "Billing", "Manage subscription" or "Cancel subscription".
3. Select the option to cancel your subscription. BPM Supreme may ask you why you are cancelling; you can skip this question or provide brief feedback.
   • Do not ignore any final confirmation prompts. Read them carefully to ensure your cancellation is final.
4. Confirm your cancellation request. BPM Supreme will display a confirmation message and send you a confirmation email.
   • Save this email for your records. It is proof that you cancelled on a specific date.
5. Check that your subscription status has changed to "Cancelled" or "Active until [date]" in your account dashboard.
   • If it still shows "Active" after 24 hours, contact BPM Supreme support immediately to escalate.

Your cancellation is effective immediately in your account, but you will retain access to BPM Supreme until the end of your current billing period. After that date, your account will be locked and you will no longer be able to download tracks or access the platform.

Cancelling an apple app store subscription

If you subscribed to BPM Supreme through the Apple App Store on your iPhone or iPad, you must cancel through Apple's settings, not through the BPM Supreme app itself.

1. Open the Apple App Store on your iPhone or iPad.
   • Do not open the BPM Supreme app; you must go through the App Store.
2. Tap your profile icon in the top right corner of the screen.
   • If you cannot see a profile icon, swipe up from the bottom of the screen to access the menu.
3. Select "Subscriptions" from the menu.
   • You will see a list of all your active App Store subscriptions.
4. Find BPM Supreme in the list and tap it.
   • If BPM Supreme does not appear, your subscription may have already expired or been cancelled.
5. Tap "Cancel subscription" or the red "Cancel" button.
   • Apple will ask you to confirm. Tap "Confirm" to proceed.
6. Verify that your subscription status has changed to "Expires [date]" or "Cancelled".
   • Apple will send you a confirmation email to your Apple ID email address.

Your Apple subscription will remain active until the end of your current billing period. After that date, Apple will stop charging you and BPM Supreme will deactivate your account automatically.

Cancelling a google play store subscription

If you subscribed to BPM Supreme through the Google Play Store on an Android device, you cancel through Google Play, not through the BPM Supreme app.

1. Open the Google Play Store on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • Then tap "Subscriptions".
3. Find BPM Supreme in your active subscriptions list and tap it.
   • If it is not listed, you either do not have an active subscription or it has already been cancelled.
4. Tap "Cancel subscription".
   • Google will display information about your next charge date and what happens when you cancel.
5. Follow the prompts to confirm your cancellation.
   • You may be asked if you want to provide feedback. This is optional.
6. Check that your subscription status shows "Cancelled" or has a note saying you will lose access on a specific date.
   • Google will send you a confirmation email to your Gmail address.

Google Play will stop charging you at the end of your current billing period, and BPM Supreme will remove your access on that date.

Cancelling via PayPal

If you set up your BPM Supreme subscription through PayPal, you can cancel either through the BPM Supreme website or through your PayPal account. Cancelling through PayPal ensures the payment connection is severed at the payment processor level.

1. Log in to your PayPal account at paypal.com.
   • Use your email and password to access your account.
2. Click "Settings" in the top right corner.
   • Then click "Payments" or "Subscriptions and Automatic Payments".
3. Find BPM Supreme in the list of active subscriptions.
   • Click the subscription to view details.
4. Click "Cancel" or "Turn off automatic payments".
   • PayPal will ask you to confirm. Click "Yes, cancel this subscription".
5. Verify that the subscription status has changed to "Cancelled".
   • PayPal will send you a confirmation email.

Cancelling through PayPal is the most reliable way to ensure BPM Supreme cannot charge you again, because you are severing the payment link at the payment processor level, not just at the BPM Supreme app level.

What happens after you cancel: access, refunds and timelines

Understanding what happens after your cancellation request is key to avoiding confusion and unexpected charges.

Will you lose access immediately after cancelling

No. After you cancel BPM Supreme, you will retain full access to the platform until the end of your current billing period. If you are charged on the 15th of each month and you cancel on the 20th, you will keep access until the 15th of the following month. On that date, BPM Supreme will automatically lock your account and you will no longer be able to download tracks, access remixes or use the mobile app. This grace period gives you time to download any tracks or notes you need before your access ends.

Refunds for partial billing periods

BPM Supreme does not automatically refund unused portions of your subscription. If you cancel mid-billing period, you will forfeit the unused time unless you request a refund. However, you have the right to ask. Contact BPM Supreme support and explain that you cancelled before the end of your billing period and request a pro-rata refund (a refund for the unused days). BPM Supreme may honour this as a goodwill gesture, particularly if you are within a trial period or if you cancelled immediately after discovering a service fault. If they refuse and you believe this is unfair, you can escalate to the Commerce Commission. Tocancel recommends always requesting a refund in writing (via email) so you have proof of your request.

Timeline: when your cancellation takes effect

Your cancellation takes effect immediately in your account dashboard (you will see your subscription status change within minutes). However, you retain access until the end of your billing cycle. Your account will be deactivated on your next renewal date. For example, if your annual plan renews on 15 March and you cancel on 1 March, you keep access until 15 March, then your account locks automatically. You will not be charged again after 15 March because your cancellation is already recorded in the system.

Common mistakes to avoid when cancelling BPM Supreme

Cancelling a subscription can feel stressful, and it is easy to miss important steps. Here are the pitfalls Tocancel sees most often.

Deleting the app instead of cancelling your subscription

Simply deleting the BPM Supreme app from your phone will not cancel your subscription. BPM Supreme and the app stores will continue charging you every month until you formally cancel through the settings or website. Always cancel first, then delete the app if you want to. Deleting the app does not trigger a cancellation.

Cancelling in the wrong place

This is the most common error. If you subscribed through the Apple App Store, you must cancel through Apple's settings, not through the BPM Supreme website or app. If you cancel in the wrong place, your subscription will remain active and you will continue to be charged. Check your email receipts to see whether your subscription came from BPM Supreme directly or from an app store, and cancel in that exact location.

Not saving your cancellation confirmation

When BPM Supreme or an app store confirms your cancellation, you receive a confirmation email. Save this email or take a screenshot of the confirmation page. If a dispute arises later (for example, if you are charged after cancellation), this proof that you cancelled on a specific date is invaluable. Without it, BPM Supreme may claim they have no record of your cancellation request.

Cancelling too late in your billing cycle

If you cancel after your renewal date has passed, you have already been charged for the next period. You will then need to request a refund, which BPM Supreme may refuse. Cancel before your renewal date to avoid being charged for a period you will not use. Check your renewal date in your account settings or on your most recent receipt, and set a reminder to cancel a few days before that date.

Assuming your cancellation worked without verifying

After you cancel, log back into your account (or check the app store) within 24 hours to confirm that your subscription status has actually changed. If it still shows "Active" or "Subscribed", contact BPM Supreme support immediately. Do not assume the cancellation worked. Tocancel recommends checking one more time a few days before your renewal date to be absolutely certain.

If BPM Supreme refuses to cancel or keeps charging you

You have legal protections if BPM Supreme refuses to honour your cancellation request or charges you after you have cancelled.

What to do if you are still being charged after cancelling

If you cancelled but BPM Supreme or the app store charged you again, follow these steps immediately. First, gather evidence: save your cancellation confirmation email, take a screenshot of your account showing "Cancelled" status, and save copies of the unauthorised charges from your bank or card statement. Second, contact BPM Supreme support in writing (via email) and explain that you cancelled and should not have been charged. Request an immediate refund and provide your evidence. Third, if BPM Supreme does not respond within 10 business days or refuses to refund you, contact the Commerce Commission. You can lodge a complaint online at beehive.govt.nz, and the Commerce Commission will investigate whether BPM Supreme has breached the Consumer Guarantees Act. You also have the right to dispute the charge with your bank or payment provider; most banks will reverse unauthorised charges if you provide proof of your cancellation.

Escalating to the commerce commission

The Commerce Commission is New Zealand's official consumer protection agency. If BPM Supreme refuses to cancel your subscription, refuses to honour your cancellation, or keeps charging you after you have cancelled, you can file a formal complaint. The Commerce Commission has the power to investigate and take legal action against BPM Supreme if they find that the company has engaged in unfair contract practices or misleading conduct. Your complaint is free to lodge, and the Commission takes action on behalf of all affected consumers. Use the Commerce Commission's online complaint form or call 0800 943 600 (the commission's consumer hotline). Tocancel recommends documenting everything: dates, confirmation numbers, emails, and amounts charged. The more detailed your complaint, the stronger your case.

Checklist: steps to complete before your cancellation is final

Use this checklist to ensure you have covered all bases and your cancellation is truly complete.

Comparing BPM Supreme to alternative music platforms

If you are cancelling because you want to explore other options, here is how BPM Supreme compares to similar services available in New Zealand.

Each service has different strengths. BPM Supreme specialises in licensed professional-grade remixes for DJs, while Spotify is cheaper and broader. Beatport is a strong alternative if you focus on electronic music. Compare your specific needs before you decide which service to switch to.

Key takeaways: your right to cancel and next steps

Cancelling BPM Supreme is simple once you understand your payment method and know where to look. You have the legal right under the Consumer Guarantees Act to cancel your subscription at any time after your initial billing period ends. You will retain access until the end of your current billing cycle, then your account will be locked. If BPM Supreme refuses to cancel, charges you after cancellation, or engages in misleading billing practices, you have the absolute right to escalate to the Commerce Commission.

Tocancel has helped thousands of consumers cancel unwanted subscriptions without surprise charges or frustration. Whether you are cancelling BPM Supreme because your budget has changed, your DJ schedule has shifted, or you have found a better platform, your cancellation is your choice and your right. Cancel before your renewal date, save your confirmation email, and verify your account status one final time. If you encounter any difficulty, contact Tocancel or the Commerce Commission for support. You are in control of your subscription, and you deserve a service that works for you.

Contact details for BPM Supreme support and escalation

BPM Supreme does not publish a dedicated New Zealand postal address for consumer cancellations. Support requests should be submitted through the BPM Supreme website contact form or support email. For official correspondence, you may use the BPM Supreme corporate mailing address in the United States (available on their website under "Contact Us"), although New Zealand queries may be handled more quickly through their online support channels. If you do not receive a response within 10 business days, or if BPM Supreme refuses your cancellation request, lodge a complaint with the Commerce Commission at beehive.govt.nz or call 0800 943 600.