Cancel Yokee: The Right Way

How to cancel Yokee and stop paying for karaoke you no longer use

What is Yokee and why new zealand users subscribe

Yokee is a mobile karaoke application that lets you record singing performances and share them with a global community. The app operates on a freemium model, meaning you access basic features free of charge, but a VIP subscription removes advertisements and unlocks unlimited recording, saving, and sharing capabilities across Yokee's extensive song library.

Core features of Yokee

The Yokee experience centres on a diverse song catalogue spanning multiple genres, background music support, and professional recording tools. Free users encounter regular advertisements and restricted access to premium tracks. VIP subscribers enjoy an ad-free environment, the complete song catalogue, unlimited recording sessions, and the ability to save and share performances without limits.

Why cancelling Yokee matters to your wallet

You might decide to cancel Yokee for several valid reasons: the app no longer fits your lifestyle, subscription costs strain your budget, or you have found an alternative karaoke service that suits you better. Whatever your reason, cancelling promptly protects you from recurring charges you do not intend to pay. At Tocancel, we understand how subscription services can quietly drain your account, and we help you take control with clear, step-by-step guidance so you can cancel with confidence.

Yokee subscription pricing in new zealand

Yokee offers three VIP subscription tiers, all charged in New Zealand dollars through your app store or directly within the app itself.

VIP subscription plans and what you pay

Understanding your pricing and renewal cycles

Prices shown are approximate conversions from USD, and your exact charge in NZD appears in your App Store listing or within the Yokee app before you confirm purchase. Weekly plans renew every seven days, which means charges accumulate quickly if you lose track of your subscription. This is why cancelling promptly, as soon as you know you no longer want the service, is essential to protect your account balance.

Your cancellation options depend on how you paid

Yokee subscriptions can be purchased through different payment channels, and each channel requires a different cancellation process.

Cancel Yokee if you subscribed through apple app store

If you signed up via your iPhone or iPad and paid through Apple, you must cancel directly through Apple's subscription management system. Apple, not Yokee, controls all App Store billing relationships, so Yokee cannot cancel your subscription for you.

1. Open the App Store on your iPhone or iPad.
   • Tap your profile picture or avatar in the top right corner of the screen.
2. Select "Subscriptions" or "Manage Subscriptions" (exact wording varies depending on your iOS version).
   • If you do not see this option, you may need to scroll down or look under "Account" settings.
3. Find "Yokee" in your list of active subscriptions and tap it.
   • Only active subscriptions appear here, so if you do not see Yokee listed, your subscription may already be cancelled.
4. Tap "Cancel Subscription" or select the red "Cancel" button.
   • The exact button label depends on your iOS version.
5. Confirm the cancellation when the app prompts you to do so.

Important: cancelling through the App Store stops automatic renewal immediately, but you retain access to VIP features until your current billing period ends. You will not be charged again after that renewal date, provided your cancellation was successful. Take a screenshot of the cancellation confirmation and save it for your records.

Cancel Yokee if you subscribed through google play store

Android users who purchased their Yokee subscription via Google Play Store must cancel through Google's subscription management system, as Google (not Yokee) controls Android app billing.

1. Open Google Play Store on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions."
   • This option consolidates all your active Google Play subscriptions.
3. Tap "Subscriptions."
   • You will see a list of all active subscriptions on this account.
4. Find and tap "Yokee" in the subscriptions list.
   • If Yokee does not appear, check whether it is already cancelled.
5. Select "Cancel subscription" and follow the on-screen prompts to confirm.
   • Google may ask why you are cancelling; you can skip this or provide feedback if you wish.

Like Apple, Google allows you to keep VIP access until the end of your current billing period after you cancel. No further charges will be made once that period expires. Save a screenshot of the cancellation confirmation for your records.

Cancel Yokee if you subscribed directly within the app

Some users subscribe directly through Yokee's in-app payment system, which may use a third-party payment processor. If you cannot find your subscription in Apple App Store or Google Play Store, you likely subscribed this way.

1. Open the Yokee app on your device.
   • Log in with the account you used to subscribe.
2. Navigate to "Settings" or "Account" (exact menu name varies by app version).
   • Look for an icon or menu option related to your profile or account management.
3. Look for "Subscription," "Billing," "Payment Method," or "Manage Subscription."
   • This section displays your active subscription and renewal date.
4. Select "Cancel Subscription" or a similar option.
   • The app may ask you to confirm or provide feedback.
5. Confirm the cancellation when prompted.
   • Save any confirmation screen or email receipt you receive.

If you do not find a cancellation option within the app, contact Yokee support directly through the app's "Help" or "Contact Us" section. Clearly request cancellation of your subscription and include your account email address so support can process your request. At Tocancel, we recommend this in-app contact method because it creates a written record of your cancellation request.

Your consumer rights and protections in new zealand

As a New Zealand consumer, you have legal rights when purchasing subscription services, and these rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

What the consumer guarantees act means for your Yokee subscription

Under the Consumer Guarantees Act 1993, goods and services (including digital subscriptions) must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. Your legal position is clear: if Yokee fails to provide the service you paid for, or if the app contains a fault that prevents you from using core features, you have the right to request a refund or replacement. This protection applies regardless of whether Tocancel or any other cancellation service helps you navigate the process. If Yokee continues charging you after you have cancelled, or if you encounter billing disputes, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority.

Your right to cancel and what happens to your access

You have the absolute right to cancel your Yokee subscription at any time, without penalty or explanation. New Zealand consumer law does not require a "cooling-off period" for most digital services, but your cancellation takes effect immediately and you retain access until the end of your paid billing period. This means if you pay monthly on the 1st of the month and cancel on the 15th, you keep VIP access until the 1st of the following month, after which no further charges apply.

What happens after you cancel Yokee

Knowing what to expect after cancellation helps you verify the process worked correctly and protects you from surprise charges.

Immediate changes to your account

Once you cancel, your Yokee account enters a "cancelled" state immediately in the app store or payment system's records. However, you will retain full VIP access until the end of your current billing period. After that date passes, your account reverts to free tier status: advertisements return, premium songs lock, and recording limits may apply. You can still use the free features and log into your account, so your recorded performances and account history remain accessible.

Monitoring your account after cancellation

After cancelling, watch your bank or credit card statement for the next two billing cycles to confirm no further charges appear. If Yokee charges you after your cancellation date, you have grounds to dispute the charge with your bank or credit card provider. Keep your cancellation confirmation screenshot or email from when you completed the cancellation process. Most banks allow you to dispute unauthorised charges within a certain timeframe (typically 60 to 120 days), and Tocancel recommends acting quickly if you spot a rogue charge.

Refunds and what you can claim back

Your eligibility for a refund depends on when you cancelled and whether you have legitimate grounds under New Zealand consumer law.

When you can claim a refund

If you cancelled before your billing period renewed, you are not entitled to a refund for the current period you have already paid for, as you retain access to VIP features until that period ends. However, you can request a refund if: the app was faulty and you could not use core features; you were charged after cancellation; you were charged without your consent; or Yokee misrepresented what the service includes. In these cases, contact Yokee support within 30 days of the charge and explain your reason clearly. Include your account email, the transaction date, and the amount charged. If Yokee refuses, you can lodge a complaint with the Commerce Commission.

How to request a refund from Yokee

Open the Yokee app, navigate to "Help" or "Contact Us," and select "Billing" or "Payment Issues." Explain that you wish to request a refund and describe your reason clearly and concisely. Provide your account email, the date you were charged, and the amount in NZD. Yokee support typically responds within 5 to 10 business days. If you do not receive a response or if your request is denied unfairly, escalate to the Commerce Commission via their website (beehive.govt.nz) with your correspondence history as evidence.

Common mistakes that delay or prevent cancellation

Cancelling a subscription can feel stressful, especially if you worry you might lose access to something you value. These mistakes are easy to make, but knowing them helps you avoid them.

Mistake one: deleting the app without cancelling

Simply deleting Yokee from your device does not cancel your subscription. The app store continues billing you on schedule. Always cancel through your app store or payment system first, then delete the app if you wish. Tocancel emphasises this point because thousands of people unintentionally keep paying after they thought they had quit.

Mistake two: cancelling in the wrong location

If you subscribed through Apple, cancelling within the Yokee app itself does not work. You must cancel through Apple's subscription management system. The reverse applies to Google Play: you must cancel through Google Play Store, not within the app. Verify which payment method you used (check your bank or credit card statement if unsure), then cancel through the correct platform.

Mistake three: not saving your cancellation confirmation

Take a screenshot of every confirmation screen after you cancel. If a dispute arises or Yokee continues charging you, this screenshot proves you cancelled on a specific date. Without it, you have no evidence, and resolving the issue becomes harder.

Mistake four: ignoring your first bill after cancellation

If you cancelled mid-cycle, you will still be charged for that current period on its renewal date. This is normal and expected. However, after that charge, no further billings should appear. If they do, contact your bank or card provider to dispute the unauthorised charge.

How tocancel helps you cancel Yokee with confidence

Cancelling subscriptions should not require detective work or multiple attempts. Tocancel has helped thousands of New Zealand consumers navigate cancellation processes like Yokee's, and we are here to give you a clear roadmap. This guide provides you with everything you need: the exact steps for each platform, an understanding of your legal rights, and the knowledge to spot mistakes before they happen. If you get stuck or encounter resistance from Yokee, Tocancel can guide you through escalation to the Commerce Commission.

Your next step: act today

The sooner you cancel, the sooner unwanted charges stop. Use the steps above that match your subscription method, save your confirmation, and monitor your account for the next two billing cycles. If you are uncertain which payment method you used, log into your app store account (Apple or Google) and check your subscription list. Tocancel recommends completing your cancellation today rather than delaying, because weekly and monthly charges accumulate quickly.

Contacting Yokee support if you encounter barriers

If you cannot find a cancellation option in your app store or within the Yokee app, or if Yokee support is unresponsive, you have recourse.

How to reach Yokee support

Open the Yokee app, navigate to "Help" or "Contact Us," and select "Account" or "Subscription." Describe your issue clearly: explain that you wish to cancel your subscription and specify your subscription method (Apple App Store, Google Play Store, or in-app). Include your account email address and the date you subscribed. Yokee support typically responds within 5 to 10 business days. If you do not hear back within two weeks, send a follow-up email or contact them again through the app.

Escalation if Yokee does not respond or refuses to help

If Yokee ignores your cancellation request or refuses to cancel without valid reason, you have the right to escalate. File a formal complaint with the Commerce Commission, which enforces consumer protection law in New Zealand. Include copies of your cancellation request, any response (or lack of response) from Yokee, and proof of all charges. The Commerce Commission can investigate and compel Yokee to comply with your cancellation request. Tocancel recommends documenting every communication you have with Yokee so you have a clear record if escalation becomes necessary.

Yokee parent company address

Yokee's parent company is registered in Guangzhou, China. While Yokee does not operate a dedicated New Zealand postal address for cancellations, you can request cancellation through the in-app contact form, which is the most effective method for reaching support. If you need to file a formal complaint, direct it to the Commerce Commission in Wellington, which handles disputes between New Zealand consumers and overseas service providers.

Your checklist before and after cancelling

Use this checklist to ensure you cancel correctly and verify the process succeeded.

Summary and your path forward

Cancelling Yokee is straightforward once you know which payment method you used and where to find the cancellation option. Whether you subscribed through Apple App Store, Google Play Store, or directly within the app, these steps walk you through the process clearly. You keep VIP access until the end of your current billing period, no further charges apply after that date, and your account reverts to free tier status. New Zealand consumer law protects you: if Yokee charges you after cancellation or refuses to cancel, you can escalate to the Commerce Commission. Tocancel has helped thousands of consumers cancel streaming services, fitness apps, and subscription software, and we are confident that you can cancel Yokee successfully using this guide. Act today, save your confirmation, and reclaim control of your subscription spending.