Cancel Deseret Bookshelf: The Right Way

How to cancel Deseret Bookshelf and stop US dollar charges in new zealand

What is Deseret Bookshelf and why cancellation matters now

Deseret Bookshelf (also branded as Bookshelf+) is a subscription streaming service offering unlimited access to over 4,000 audiobooks and eBooks, with a strong focus on Latter-day Saint and faith-based content. You stream titles online or download them for offline use while your subscription remains active. The service is managed entirely through DeseretBook.com, not through Apple App Store or Google Play, even if you subscribed via those platforms initially.

You might want to cancel for straightforward reasons: your reading habits have changed, you have found an alternative service that suits you better, or the foreign exchange charges from US dollar billing are adding unnecessary costs to your New Zealand budget. In practice, each billing cycle incurs a 3 to 5 percent currency conversion fee on top of the subscription cost itself. If you no longer use the service actively, those charges add up quickly. Tocancel understands this frustration and has created this guide to help you cancel with confidence and protect your consumer rights.

How Deseret Bookshelf charges you

All Deseret Bookshelf subscriptions are billed in US dollars, regardless of your location. Your New Zealand bank applies foreign exchange conversion fees each time you are charged, which means your actual cost exceeds the advertised USD price. Over a year, this can add $50 to $100 NZD in hidden charges. Your legal position is clear: you have the right to cancel at any time and cease these recurring charges, subject to the terms outlined below.

The platinum rewards discount benefit

If you hold a Platinum Rewards membership with Deseret Book, your Bookshelf+ subscription costs less than standard rates. If you cancel your subscription but keep your Platinum membership, you lose the discounted rate. Conversely, if you cancel only the subscription, your Platinum status remains intact, and you can resubscribe later at the member rate if you choose. This distinction matters for your future planning.

Your consumer rights when cancelling in new zealand

New Zealand law protects you when you cancel subscriptions and request refunds, regardless of whether the company is based overseas.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service if the service supplied does not match what was advertised or if the service is faulty or broken. This protection applies even though Deseret Book is a US company. If you are in New Zealand and the service fails to deliver what you paid for, you can request a refund. For example, if you cannot access your downloaded content after cancelling, or if the service experiences persistent technical failures that prevent you from using it, you have grounds to dispute the charge with Tocancel's support.

Deseret Book's standard terms state that subscriptions are non-refundable; however, the Consumer Guarantees Act overrides unfair contract terms that contradict New Zealand consumer protections. You are not bound by a "no refund" clause if the service breached its core promise to you. This is a powerful lever in your favour.

Your 14-day cooling-off period

Deseret Book includes a 14-day grace period after your initial billing. Within those 14 days, you can request a full refund by contacting their support team without question. This is your window of opportunity if you signed up on impulse or changed your mind immediately. After 14 days, refunds are at Deseret Book's discretion, but your Consumer Guarantees Act rights still apply if the service is faulty or misrepresented. If you are within that 14-day window, act now to secure your money back.

Escalation with the commerce commission

If Deseret Book refuses to honour your rights or ignores your cancellation request, you can escalate to the Commerce Commission (comcom.govt.nz) or your local Citizens Advice Bureau. Tocancel recommends keeping all email correspondence, screenshots of your account, and billing records in case you need to prove your case later. The Commerce Commission has enforcement powers to require refunds and impose penalties on companies that breach consumer rights.

How to cancel Deseret Bookshelf step by step

Cancelling Deseret Bookshelf is straightforward if you follow the correct process on the official website.

Cancelling via DeseretBook.com

This is the only method to cancel your subscription, since Deseret Book does not allow cancellations through third-party app stores.

1. Log in to your account on DeseretBook.com using your email address and password.
2. Navigate to your Account Settings or Subscription Management section (usually found in the top right menu under your profile).
3. Locate your active Bookshelf+ subscription.
4. Select the Cancel Subscription option next to your subscription.
5. Confirm the cancellation when prompted. Deseret Book will display a confirmation message.
6. Check your email for a cancellation confirmation from Deseret Book within 24 hours.
7. Verify on your next billing date that you are no longer charged.

If you subscribed through Apple App Store or Google Play but manage your subscription on DeseretBook.com, you must cancel through the website, not the app store. Attempting to cancel through the app store will not stop your subscription or the recurring charges.

Contacting Deseret book by post or email if online cancellation fails

If the online cancellation process does not work or you receive an error message, contact Deseret Book directly in writing to request cancellation.

• Email: [email protected]
• Postal address: Deseret Book Company, 40 East South Temple, Salt Lake City, Utah 84150, United States

In your email or letter, include your full name, account email address, subscription ID (if you have it), and the date you wish the cancellation to take effect. Keep a copy of your communication for your records. Tocancel recommends sending this by email with a read receipt so you have proof of delivery.

Refunds, billing dates and what happens after cancellation

Understanding the refund timeline protects you from unexpected charges.

When you receive a refund

If you cancel within 14 days of your initial charge, you are entitled to a full refund under Deseret Book's grace period. Request this refund in writing through [email protected]. Deseret Book typically processes refunds within 7 to 10 business days. The refund will be credited to your original payment method. If you paid by credit or debit card, the refund appears as a credit on your card statement within 2 to 3 billing cycles.

If you cancel after 14 days, no refund is guaranteed under Deseret Book's terms, but you can still dispute the charge if the service was faulty or misrepresented. Tocancel advises contacting the Commerce Commission if Deseret Book refuses a refund you believe you are entitled to.

Avoiding charges after your cancellation date

Cancel before your next billing date to avoid an additional charge. Deseret Book bills on the same date each month. For example, if you subscribed on the 15th, your next charge will occur on the 15th of the following month. If you cancel on the 20th, you will still be charged on the 15th of next month unless you cancel before that date. Check your account settings to confirm your exact billing date, then cancel at least two days before to allow processing time.

Your account access after cancellation

Once you cancel, your access to Deseret Bookshelf ends immediately or on the date specified during cancellation, depending on Deseret Book's policy. You will no longer be able to stream or download new titles. Content you have already downloaded remains on your device, but you cannot access any new material or sync across devices. If you later resubscribe, you will regain full access to the library.

Deseret Bookshelf pricing and subscription options

Understanding your subscription cost helps you decide whether the service is worth keeping.

The foreign exchange fee of 3 to 5 percent is applied by your New Zealand bank, not by Deseret Book. Over 12 months, a standard monthly subscription costs approximately $205-215 NZD when FX fees are included, compared to the advertised $99.99 USD. This gap makes cancellation even more important if you are not actively using the service.

Common mistakes when cancelling Deseret Bookshelf

Many New Zealand subscribers make cancellation errors that delay their refunds or leave them vulnerable to unexpected charges. Here is what to avoid.

Attempting to cancel through apple app store or google play

This is the most common mistake. If you subscribed via an app store, you might assume you can cancel there. You cannot. Deseret Book does not allow app store cancellations. Cancelling through the app store will remove the app from your device but will not stop your subscription or the recurring billing. You must log in to DeseretBook.com and cancel through your account settings there. If you have already cancelled through an app store and are still being charged, contact Deseret Book immediately with proof of the app store cancellation to request a refund for charges incurred after that date.

Cancelling without confirming your billing date

If you do not know when your next charge is due, you risk cancelling too late and being charged again. Log into your account at least one week before you want to cancel and check your subscription details for the exact billing date. Tocancel recommends setting a phone reminder two days before that date to ensure you cancel in time.

Not keeping proof of your cancellation

After you cancel, screenshot your account page showing the cancellation confirmation or save any confirmation email from Deseret Book. If a charge appears on your statement after cancellation, you need this proof to dispute the charge with your bank or escalate to the Commerce Commission. Without evidence, resolving the dispute becomes difficult and time-consuming.

Ignoring charges after cancellation

If you see a charge on your statement after the cancellation date, contact your bank or Deseret Book immediately. Do not assume it is an error that will resolve itself. The longer you wait, the harder it is to dispute. Tocancel advises acting within 30 days of the charge appearing.

What to do after you cancel

Cancelling is just the first step. Here is how to protect yourself and ensure no further charges occur.

Monitor your bank statement for 60 days

After you cancel, check your bank or credit card statement for the next two billing cycles. If you see any charge from Deseret Book after your cancellation date, report it to your bank immediately as an unauthorized charge. Your bank can dispute the transaction and recover your money within 20 working days under New Zealand banking standards.

Request a refund if you are charged after cancellation

If Deseret Book charges you after you cancel, contact them at [email protected] with your cancellation confirmation and the unwanted charge details. Request a full refund for that charge. If they refuse, file a dispute with your bank stating that you cancelled the subscription and should not have been charged. Your bank will investigate and, in most cases, reverse the charge in your favour.

Report the company if they ignore your cancellation

If Deseret Book continues to charge you despite repeated cancellation requests, report them to the Commerce Commission (comcom.govt.nz) or your local Citizens Advice Bureau. Provide copies of all your cancellation requests, confirmation emails, and disputed charges. The Commerce Commission can investigate and require Deseret Book to refund all wrongfully collected fees.

Cancellation checklist for peace of mind

Use this checklist to ensure you have completed every step.

Why consumers choose to keep or cancel Deseret Bookshelf

Your decision to cancel depends on how often you use the service and whether it aligns with your budget.

How tocancel helps you take control

Cancelling a subscription should not require a law degree or hours of phone calls. Tocancel exists to demystify the process and empower New Zealand consumers like you. We provide step-by-step guides for hundreds of subscription services, explain your rights under New Zealand consumer law, and show you exactly how to handle refund disputes. Whether you are cancelling Deseret Bookshelf or any other service, Tocancel has helped thousands of consumers cancel subscriptions with confidence, recover unwanted charges, and take control of their spending. Visit Tocancel today to access guides for the services you want to quit and templates you can use to send formal cancellation requests.

Deseret Bookshelf cancellation contact details

Save these details for your cancellation request.

Online cancellation: Log in to DeseretBook.com, navigate to Account Settings, then Subscription Management, and select Cancel.

Email: [email protected] (include your account email, subscription ID, and requested cancellation date).

Postal address:
Deseret Book Company
40 East South Temple
Salt Lake City
Utah 84150
United States

Escalation (if Deseret Book refuses your cancellation or refund request):
Commerce Commission
Website: comcom.govt.nz
Phone: 0800 943 600

Your right to cancel is protected by law. Act now, keep your proof, and do not let hidden currency charges drain your New Zealand budget any longer.