Cancel Feetfinder: Step-by-Step Guide

How to cancel Feetfinder in new zealand: understand your rights and stop charges today

What Feetfinder is and why you might cancel

Feetfinder is an online marketplace where users buy and sell foot-focused digital content entirely through a web browser. You either list content for sale as a creator or purchase content from other users as a buyer. The platform operates with no official mobile app, which means all account management-including cancellation-happens only on the website.

You may be cancelling because your trial period ended, the service no longer meets your needs, recurring charges have become unwanted, or you discovered misleading renewal terms. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence, ensuring you understand your legal protections under New Zealand consumer law.

How the platform works

Feetfinder operates a tiered membership model. Sellers choose different plans with varying listing limits, commission rates, and visibility features. Buyers can subscribe to access creator content or make one-off purchases. All transactions happen via the website only, since no legitimate Feetfinder app exists in Google Play or the Apple App Store.

A critical warning about fraudulent apps

Any app claiming to be Feetfinder on app stores is almost certainly a scam designed to steal your credentials or payment data. Do not install these. Always manage your account and cancel through the official website using your web browser. If you have already installed a suspicious app, uninstall it immediately and change your Feetfinder password through the legitimate website.

Your consumer rights in new zealand and what they mean for you

New Zealand consumer law grants you powerful protections when cancelling digital services.

Understanding these rights transforms you from a passive subscriber into an informed consumer who can push back if Feetfinder refuses a justified cancellation or refund claim. Tocancel believes your rights are your leverage.

The consumer guarantees act and digital content

The Consumer Guarantees Act 1993 requires that digital services be of acceptable quality, fit for purpose, and delivered with care. However, there is a significant exception: once you access digital content with your consent, you cannot claim the standard 14-day cooling-off right. This means if you viewed paid content immediately after purchase, Feetfinder may argue you forfeited cancellation rights.

You do retain strong protections if the service fails to match its description, contains hidden charges, or misrepresents renewal terms. If you enrolled on a free trial that auto-converted to a paid subscription without clear, informed notification, you have grounds to dispute the charge under misleading conduct provisions.

The fair trading act and misleading conduct

New Zealand's Fair Trading Act prohibits misleading or deceptive conduct. If Feetfinder auto-renewed your subscription without explicit consent, or deliberately buried cancellation instructions to make them hard to find, you can lodge a complaint with the Commerce Commission. Tocancel recommends taking screenshots of all pages showing renewal terms, auto-renewal toggles, payment confirmations, and any cancellation pages-these become your proof if a dispute arises.

Escalation to the commerce commission

If Feetfinder refuses to cancel your account or process a refund you believe is justified, the Commerce Commission (New Zealand's consumer enforcement authority) investigates unfair contract terms and misleading practices. Submit all evidence: billing statements, emails, screenshots of terms, and records of your cancellation attempts. Tocancel has seen the Commission resolve many subscription disputes in consumers' favour, and you can lodge a complaint at www.comcom.govt.nz.

How to cancel Feetfinder step by step

Cancellation on Feetfinder is straightforward when you follow this process carefully and keep records of every step.

Immediate cancellation via account settings

1. Log into your Feetfinder account on the official website using your web browser.
2. Navigate to your account settings or profile menu (usually accessible from the top right corner).
3. Look for options labeled "Subscription", "Billing", "Account", or "Plan".
4. Locate the cancellation or "Downgrade Subscription" button.
   • If you see "Pause Subscription" or "Downgrade Plan", select this option first to stop charges immediately.
   • If you see "Cancel Subscription", click it and follow the confirmation prompts.
5. Confirm your cancellation when prompted. The system should display a confirmation message and send you a confirmation email.
6. Take a screenshot of the confirmation page and save the confirmation email as proof of cancellation.

If you cannot cancel online

1. Note the date you attempted to cancel and gather all account details (username, email, billing email, transaction IDs).
2. Send an email directly to Feetfinder's support address (listed on their website) requesting cancellation in writing.
   • State clearly: "I request immediate cancellation of my Feetfinder subscription" and include the email address associated with your account.
   • Request written confirmation of cancellation.
3. If Feetfinder does not respond within 5 business days, follow up with a second email marked "Second Notice".
4. Keep copies of all emails you send and any responses you receive.

Stopping charges via your payment provider

If Feetfinder does not honour your cancellation request within 7 days, you can stop charges yourself by contacting your bank, credit card provider, or payment service (such as PayPal).

1. Log into your bank or payment account online.
2. Find the transaction history or recurring payments section.
3. Locate the Feetfinder charge and select "Dispute" or "Stop recurring payment".
4. Explain that you cancelled the subscription but were charged in error.
5. Your bank will investigate and can issue a chargeback (refund) if you were charged without authorization after cancellation.
6. Request a written confirmation of the stopped payment.

When will charges stop and what to expect after cancellation

After you cancel, understanding the timeline and what happens next prevents confusion and unwanted surprise charges.

The cancellation timeline

Most digital services stop charges immediately upon cancellation, but Feetfinder's exact policy depends on your subscription cycle. In most cases, you lose access to paid features right away, but you may retain access to content until your current billing period ends (if you paid monthly, this could be up to 30 days). Always check the confirmation email for the exact effective cancellation date.

What happens to your account and data

Cancelling your subscription does not automatically delete your account. If you created seller listings or uploaded content, that remains on the platform until you manually delete it or request account deletion. To remove all traces of your account, Tocancel recommends sending a separate request to Feetfinder support asking for full account deletion and requesting confirmation that all personal data has been removed in accordance with privacy law.

Monitoring for charges after cancellation

Check your bank statements for at least two billing cycles after cancellation to ensure no charges reappear. If a charge appears after your cancellation date, this is unauthorized billing, and you should dispute it immediately with your payment provider and notify Tocancel's guides-which have helped thousands of consumers cancel and reclaim their money.

Refunds and your right to reclaim money

Your right to a refund depends on when you cancelled and whether Feetfinder breached its terms or misled you about the service.

When you can claim a refund

How to request a refund

1. Email Feetfinder support with the subject line: "Refund Request for [your account email]".
2. Explain your reason for the refund clearly (auto-renewal without consent, non-delivery, misleading terms).
3. Include all evidence: screenshots of terms, billing dates, transaction IDs, and cancellation confirmation.
4. Request a written response within 10 business days.
5. If Feetfinder refuses, escalate to your payment provider (bank or PayPal) and lodge a dispute or chargeback claim.
6. If your payment provider denies your claim, contact the Commerce Commission with all documentation.

Pricing and subscription plans you need to know about

Understanding Feetfinder's pricing structure helps you assess whether charges are justified and makes refund claims clearer.

Feetfinder may offer occasional promotional pricing or discounts for annual subscriptions. Always check your confirmation email for the exact amount charged and the next renewal date. Tocancel recommends reviewing your billing email from the date you enrolled to confirm what plan you actually purchased.

Common mistakes people make when cancelling Feetfinder

Cancellation missteps can leave you charged for months longer than intended or without proof of your cancellation request.

Failing to confirm cancellation in writing

Many users assume that clicking "Cancel" is enough, but without a confirmation email or screenshot, you have no proof if Feetfinder later claims you never cancelled. Always save the confirmation page, screenshot it, and keep the confirmation email. If you only receive a screen message with no email follow-up, send a follow-up email to Feetfinder asking for written confirmation. Tocancel has seen countless disputes resolved simply because the consumer kept proof.

Assuming a pause is the same as a cancellation

Some platforms offer "pause" features that temporarily stop charges but keep your subscription active. A pause is not the same as cancellation. After a pause ends (typically 30 days), charges may resume automatically. If you want the subscription to end permanently, you must select "Cancel", not "Pause".

Not checking for charges in the following billing cycle

Even after cancellation, phantom charges sometimes occur because of system delays or human error. Check your bank statement two weeks after your cancellation date. If you see a Feetfinder charge, dispute it immediately with your bank and include your cancellation confirmation as evidence.

Deleting your email confirmation before reviewing it

Some users receive the confirmation email and delete it without checking the effective cancellation date. The email specifies when your access ends and when charges stop. Save it for at least 12 months. Tocancel recommends forwarding it to a dedicated folder or taking a screenshot for safekeeping.

Attempting to cancel through social media instead of official channels

Feetfinder's social media accounts are not monitored for account cancellations. Reaching out via Instagram, Twitter, or TikTok wastes time and leaves no official record. Always cancel through the official website or email support only.

What to do if Feetfinder refuses to cancel or refund you

If cancellation or a refund request stalls, you have multiple escalation paths backed by New Zealand law.

Document everything

Gather all evidence: screenshots of billing pages, copies of all emails to and from Feetfinder support, your cancellation confirmation (if you have it), bank statements showing the disputed charges, and a timeline of your cancellation attempts. Write a brief summary of events in chronological order with dates.

Send a formal written demand

Send a registered letter or email (marked "Legal Notice") to Feetfinder demanding cancellation and refund within 14 days. State clearly that you have attempted cancellation and cite the Consumer Guarantees Act 1993 as your legal basis. Keep a copy of this letter.

Dispute the charge with your payment provider

Contact your bank, credit card company, or PayPal immediately and file a dispute or chargeback claim. Provide all documentation. Most payment providers will freeze the disputed amount while they investigate (typically 5-10 business days). If Feetfinder was charged without your ongoing consent after you cancelled, your bank will very likely refund you.

Lodge a complaint with the commerce commission

If Feetfinder refuses to respond to your cancellation request or refund claim, contact the Commerce Commission (www.comcom.govt.nz). The Commission investigates breaches of the Fair Trading Act and can force companies to refund consumers. Submit your complete file: all emails, screenshots, billing statements, and evidence of your cancellation attempts. Tocancel recommends including a cover letter explaining why you believe Feetfinder misled you or breached consumer law.

Consider pursuing a small claims dispute

If the disputed amount is under NZD $15,000, you can file a claim in the District Court without needing a lawyer. The court process is straightforward for simple refund disputes. Ask the court for recovery of the unauthorised charge plus any bank fees you incurred.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Postal address and escalation contact

Feetfinder does not maintain a dedicated postal address specific to New Zealand. The only available contact address on record is:

Feetfinder, Carson City, Nevada (NV), United States

Because Feetfinder is based in the United States, sending a physical letter to Carson City may take weeks and may not reach the correct department. Tocancel recommends prioritising email support and, if that fails, escalating to your bank or the Commerce Commission rather than relying on postal contact.

For disputes that Feetfinder refuses to resolve, contact:

Commerce Commission (New Zealand)
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]

The bottom line: your rights, your power

Cancelling Feetfinder is your legal right, and New Zealand consumer law protects you. You have the right to cancel a subscription at any time (with exceptions for digital content already accessed), and you have the right to dispute unauthorised charges. If Feetfinder auto-renewed without clear consent, misled you about terms, or refused to process a justified refund, the Commerce Commission has the power to enforce your rights.

The key to success is documentation. Screenshot your cancellation confirmation, save every email, keep bank statements, and maintain a timeline of your attempts to cancel. If Feetfinder resists, your payment provider or the Commerce Commission can compel a refund on your behalf.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim their money. You are not alone in this, and you have clear legal ground to stand on. Take action today, follow the steps above, and protect yourself from further charges. Tocancel is your guide to confident, informed cancellation.