Cancel Funmatrix: The Right Way

How to cancel Funmatrix and reclaim your money in new zealand

Understanding Funmatrix and why you might want to cancel

Funmatrix is a subscription-based digital service that delivers templates and online content to users across New Zealand and beyond. You access it primarily through the Apple App Store, Google Play Store, or third-party websites rather than a dedicated official portal. The service operates on recurring billing cycles of 1, 3, or 5 months, meaning your payment method is charged automatically unless you actively cancel before your next renewal date.

The core frustration for New Zealand subscribers is that Funmatrix provides minimal transparent cancellation pathways and keeps customer support contact information hidden. At Tocancel, we've helped thousands of consumers navigate exactly this problem, and we've found that users often struggle to locate clear cancellation instructions or discover they're being charged repeatedly without understanding how to stop it. If this describes your situation, you're not alone, and this guide equips you with every available option and your legal rights as a New Zealand resident.

Your reasons for cancellation vary. Perhaps Funmatrix templates don't match what was promised, you've found a cheaper alternative, or recurring charges surprised you. Whatever prompted your decision, understanding your position before you act matters enormously. Tocancel empowers you to cancel confidently by explaining both the practical steps and your consumer protections under New Zealand law.

How Funmatrix charges work

Funmatrix deducts payment from your chosen method on a recurring schedule based on your selected plan. Once you sign up, the service automatically renews your subscription unless you cancel before the billing date arrives. This means you must take deliberate action to stop the charges from continuing. Because Funmatrix sells subscriptions across multiple platforms-app stores, web sign-ups, and third-party resellers-your cancellation method depends entirely on where you originally subscribed, and that fragmentation is exactly why so many users become trapped in unwanted renewals.

Why cancelling Funmatrix feels difficult

Funmatrix does not publicly list a dedicated customer support email address or phone line. Many users attempt to cancel directly on the Funmatrix website and find no cancellation button in their account settings. Others subscribe via an app store but remain unaware that they must cancel through the store itself, not through Funmatrix's own platform. This confusion is deliberate design, not accidental oversight. At Tocancel, we help you sidestep these traps by showing you exactly where to look based on your specific subscription method.

Your consumer rights under new zealand law

New Zealand consumer law provides you with robust protections that apply to all online subscriptions, including Funmatrix, regardless of what the company's terms and conditions claim.

What the consumer guarantees act protects you for

The Consumer Guarantees Act 1993 is your primary legal tool. Under this Act, services supplied to you must be of acceptable quality, fit for purpose, and match the description provided at the point of sale. If Funmatrix templates are faulty, incomplete, or do not match what you saw when you subscribed, you have grounds for a refund or credit-even if Funmatrix's website states that refunds are non-refundable. Consumer Guarantees Act protections override any terms Funmatrix publishes.

The Fair Trading Act 1986 protects you against misleading or deceptive conduct. If Funmatrix fails to provide clear cancellation instructions, hides support contact information, or continues charging after you've cancelled, this constitutes unfair trading conduct. Your legal position is straightforward: you have the right to cancel, and the company must make that process transparent and accessible.

Escalation pathway if Funmatrix refuses to cancel

If Funmatrix ignores your cancellation request and continues billing, contact your bank or credit card provider immediately and request a chargeback or reversal of recurring payments. Most New Zealand banks will reverse unauthorised recurring charges if you provide evidence of your cancellation attempts. Document everything-screenshots of your cancellation request, failed emails, and dates when you attempted to contact Funmatrix.

If the company still refuses to cooperate after your bank escalates the dispute, lodge a formal complaint with the Commerce Commission. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can take enforcement action against companies that engage in unfair or deceptive billing practices. This is your ultimate leverage, and Tocancel recommends preserving all documentation to support your complaint.

How to cancel Funmatrix based on where you subscribed

Your cancellation method depends on which platform processed your original sign-up, so identify where you subscribed before you proceed.

Cancel Funmatrix through the apple app store

If you subscribed through an iPhone, iPad, or other Apple device, Apple controls your subscription and billing, not Funmatrix directly. Follow these steps to cancel:

1. Open the Settings app on your Apple device
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find and tap Funmatrix in the active subscriptions list
5. Tap Cancel Subscription and confirm your cancellation
6. Take a screenshot of the confirmation showing "Subscription Cancelled"

Apple processes cancellations immediately. Your service access typically continues until your current billing period ends, after which no further charges occur. Tocancel advises saving your cancellation confirmation because if Funmatrix or Apple charges you again, you'll have evidence of your cancellation request.

Cancel Funmatrix through google play store

If you subscribed via Android device, Google Play Store manages your subscription. Here's how to cancel:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Payments and Subscriptions, then Subscriptions
4. Find Funmatrix and tap it
5. Tap Cancel Subscription
6. Follow the on-screen prompts to confirm cancellation
7. Screenshot the confirmation message

Google processes your cancellation immediately. Like Apple, your service remains active until your current billing period expires. After that date, no additional charges appear on your payment method.

Cancel Funmatrix via direct sign-up or website

If you subscribed directly on a website or through a third-party reseller, contact Funmatrix through every available channel because no public customer support email or phone number is listed:

1. Attempt to log into your Funmatrix account and look for an account settings or subscription management section
2. Search the Funmatrix website for a contact form, help page, or support button
3. If a contact form exists, submit a cancellation request with your full name, email address, and subscription details
4. Request written confirmation of your cancellation in the message
5. Send a follow-up email if you receive no response within 5 business days

Because Funmatrix provides minimal support infrastructure, this method is unreliable. If you don't receive a response within 10 business days, escalate immediately to your bank (see the refund section below). Tocancel recommends treating direct sign-ups as high-risk subscriptions and choosing app store platforms whenever possible, because app stores provide clearer cancellation mechanisms and consumer protections.

Pricing and billing cycles explained

Understanding what you're paying for helps you decide whether to keep or cancel your subscription.

Funmatrix does not charge early cancellation fees, which means you can cancel immediately without financial penalties. However, you lose access to templates and content once your current billing period ends. No refunds are issued for unused portions of the current cycle, though this term may be challengeable under Consumer Guarantees Act protections if the service has failed to deliver promised quality.

What happens after you cancel Funmatrix

Cancellation is just the beginning. Understanding the immediate aftermath helps you verify success and respond if problems arise.

Immediate changes to your access

Once you cancel, your Funmatrix access typically remains active until your current billing period expires. You can continue using templates and downloading content during this window. On the expiration date, your account is disabled and you lose all access. No further charges appear after that date if your cancellation was successful.

Monitoring your payment method

After cancellation, monitor your credit card or bank statement for 30 days. Watch for any charges from Funmatrix, Apple, or Google. If an unexpected charge appears, contact your bank immediately and explain that you cancelled the subscription. Your bank can reverse the charge and flag the transaction as disputed.

Keep your cancellation confirmation (screenshot or email) for at least 12 months. If Funmatrix continues billing and your bank initially denies a chargeback, you can present your cancellation evidence and escalate to the Commerce Commission. Tocancel advises treating this documentation as your receipt of cancellation and your proof of the company's breach if it charges again.

Requesting a refund from Funmatrix

Refunds for cancelled Funmatrix subscriptions are not automatic, but you have legal grounds to request one in specific situations.

When you have grounds for a refund

If Funmatrix failed to deliver templates as described, charged you without clear consent, or continued billing after you cancelled, you can request a refund under the Consumer Guarantees Act. Submit your refund request in writing (email or postal letter) and include:

• Your full name and subscription email address
• The dates you were charged
• The amount charged (in NZD)
• A clear explanation of why you deserve a refund (service not as described, continued billing after cancellation, etc.)
• Screenshot evidence of your cancellation request and the date you made it

Send this to Funmatrix's US corporate address (see the contact section below). Give the company 20 business days to respond. If Funmatrix refuses or ignores your refund request, escalate to the Commerce Commission with your documentation and Tocancel recommends filing a chargeback dispute with your bank simultaneously.

Chargebacks as your fallback option

If Funmatrix refuses to refund charges made after your cancellation date, contact your bank and request a chargeback. Explain that you cancelled on a specific date (provide your confirmation) and that Funmatrix charged you after that date without consent. Most New Zealand banks will reverse charges in this scenario if you provide your cancellation evidence. This process typically takes 20-30 days but is more reliable than waiting for a company response that may never arrive.

Common mistakes when cancelling Funmatrix

Cancelling a subscription feels stressful, and that stress often leads to oversights that make the process harder than necessary.

Mistake one: cancelling in the wrong place

If you subscribed via the Apple App Store but attempt to cancel on the Funmatrix website, your cancellation request goes nowhere. Funmatrix doesn't see it because Apple controls your subscription. The company has no mechanism to cancel app store subscriptions-Apple does. Always cancel through the platform where you subscribed. If you don't remember which platform you used, check your bank or credit card statement to see if the charge came from Apple, Google, or a third party.

Mistake two: assuming cancellation succeeded without confirmation

Many users think they've cancelled because they clicked a button or submitted a form, but they never receive written confirmation. Always screenshot the final confirmation screen or save any confirmation email. If Funmatrix charges you after you cancelled and you have no evidence of your cancellation attempt, your dispute becomes much harder to prove. Your bank needs to see that you took action; a vague recollection that you tried to cancel is insufficient.

Mistake three: not monitoring your bank statement

Users often cancel and then forget to check whether charges stopped. Funmatrix may continue billing through error, system delay, or intentional evasion of cancellation requests. You won't know unless you actively monitor your statement. Set a phone reminder to check your bank account one week before your next expected billing date. If a charge appears, contact your bank immediately-the sooner you dispute it, the faster your bank can reverse it and protect you from future charges.

Mistake four: deleting your confirmation email or screenshot

Your cancellation confirmation is your only evidence that you attempted to cancel. If Funmatrix charges you again, your bank or the Commerce Commission will ask to see proof of your cancellation request. If you've deleted that evidence, proving that you cancelled becomes extremely difficult. Save your confirmation in a folder on your computer and in cloud storage (Google Drive, OneDrive, or similar). This redundancy ensures you can access it even if you lose your phone or device.

Verification checklist for successful cancellation

Use this checklist to confirm that your cancellation is complete and properly documented.

Complete all six items. This preparation ensures that if Funmatrix charges you after cancellation, you have irrefutable evidence of your cancellation request and can immediately escalate to your bank or the Commerce Commission. Tocancel advises treating this checklist as non-negotiable because documentation is what turns a complaint into a resolved dispute.

Contacting Funmatrix and escalation pathways

Funmatrix does not maintain a public phone number or customer support email address, which is a deliberate barrier to cancellation. However, you can still pursue these contact methods.

Finding Funmatrix contact information

Search the Funmatrix website for a contact form, help section, or support page. If you find an email address or web form, submit a cancellation request with your account details and request written confirmation. Allow 5 business days for a response. If you receive no reply, follow up with a second message stating that this is your final attempt before escalating to your bank and the Commerce Commission.

Funmatrix mailing address (US corporate office)

The only publicly available address for Funmatrix is its US corporate office. Send a formal cancellation request by registered mail to:

Funmatrix (Corporate Office)
United States

Include your subscription email, account details, and a clear statement that you are cancelling your subscription effective immediately. Request written confirmation of cancellation within 10 business days. Keep a copy of your letter and proof of postage. This creates a paper trail that supports your case if you later need to dispute charges or lodge a complaint with the Commerce Commission.

Escalation to the commerce commission

If Funmatrix refuses to cancel or continues billing after you've cancelled, lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Provide:

• Your cancellation confirmation (screenshot or email)
• The date you cancelled
• Evidence of any charges after your cancellation date
• Copies of any correspondence with Funmatrix
• Your bank statement showing the disputed charges

The Commerce Commission can compel Funmatrix to refund unauthorised charges and issue compliance orders. This is your ultimate escalation lever, and companies take Commission complaints far more seriously than informal customer inquiries.

Summary and next steps

Cancelling Funmatrix requires you to identify your subscription platform, cancel through the correct channel, and document your cancellation request. Monitor your bank statement for 30 days after cancellation to verify that charges have stopped. If Funmatrix continues billing, contact your bank immediately and request a chargeback. Document everything-screenshots, confirmation emails, bank statements-because this evidence is what transforms a complaint into a resolved dispute.

Your rights under New Zealand consumer law are substantial. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you regardless of what Funmatrix's terms claim. If the company refuses to honour your cancellation, you can escalate to your bank, lodge a chargeback dispute, and ultimately file a complaint with the Commerce Commission, which has enforcement power that Funmatrix cannot ignore.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps and understanding their consumer rights. Your situation is solvable. Take action today by identifying your subscription platform and proceeding with the appropriate cancellation method. If Funmatrix resists, use your documented evidence and legal protections to force compliance. You have the leverage-now use it.