Cancel Inflow: The Right Way to Manage Your Subscription

How to cancel Inflow and reclaim control of your ADHD subscription

Understanding Inflow and why you might want to cancel

Inflow is a subscription-based mobile application designed to help people with ADHD develop focus strategies, manage daily routines, and improve productivity through structured learning modules and timed focus sessions. You can access the app via the Apple App Store, Google Play, or directly from Inflow's website. It operates as a paid subscription service, with optional add-on coaching available from qualified professionals.

Many users find Inflow helpful when they're actively working through ADHD management strategies. However, circumstances change. Your budget may tighten, you might discover a different tool that suits your learning style better, or the app simply no longer matches your needs. Whatever your reason, you have a clear consumer right to cancel your subscription at any time. Tocancel is here to guide you through the process with clarity and confidence.

Common reasons to cancel Inflow

You might decide to cancel because the monthly subscription fee (approximately NZ$36) no longer fits your budget, the app's approach doesn't align with how you learn, you've moved to other productivity tools, or you need to pause your subscription temporarily. Some users find the coaching add-ons too expensive, whilst others simply outgrow the service. Each of these reasons is valid, and cancelling should be straightforward when you know the right steps.

What happens if you don't cancel

If you do nothing, Inflow will continue to charge you automatically on your renewal date. Your subscription renews every 30 days (monthly) or every 365 days (annual), depending on your plan. To avoid unwanted charges, you must actively cancel at least 24 hours before your next billing date. Tocancel recommends setting a calendar reminder now if you've already decided to leave.

Inflow subscription pricing and billing breakdown

Understanding exactly what you're paying for helps you decide whether to cancel, downgrade, or pause your subscription instead.

Prices shown are approximate NZD conversions from USD pricing and may fluctuate slightly depending on your app store location and current exchange rates. All subscriptions renew automatically unless you cancel at least 24 hours before your renewal date.

What you're actually spending annually

If you're on a monthly base plan at NZ$36 per month, you're committing NZ$432 per year. Add coaching at NZ$65-$80 monthly, and your annual outlay reaches NZ$780-$960. Before you cancel, Tocancel recommends reviewing your app usage over the last three months: if you've opened Inflow fewer than five times, the financial case for cancellation is clear. If you're uncertain, consider pausing your subscription instead of cancelling permanently.

Your consumer rights when cancelling Inflow in new zealand

New Zealand consumer law gives you strong protections when you cancel a subscription service, whether you're using the Apple App Store, Google Play, or billing direct with Inflow.

Your legal position under the consumer guarantees act

The Consumer Guarantees Act 1993 (CGA) is the primary consumer protection law in New Zealand. It guarantees that services (including digital subscriptions) must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill. Under the CGA, you have the right to cancel a subscription and receive a refund if the service fails to meet these guarantees. Additionally, the Fair Trading Act 1986 protects you against misleading conduct and false representations about what the service provides.

Inflow is based in the UK, but since you're a New Zealand consumer using the service here, New Zealand law applies to your transaction. This is a crucial protection: you cannot be stripped of your rights simply because the company operates overseas.

Your right to cancel and the cooling-off period

New Zealand law does not provide a universal cooling-off period for all digital subscriptions. However, if Inflow's terms of service included a cancellation period when you signed up, you must be allowed to cancel within that stated timeframe. Check your original confirmation email or the app's settings to confirm what timeframe applies to your subscription. If no timeframe is stated, you have the right to cancel on reasonable notice. Tocancel recommends providing at least 48 hours' notice in writing, though most cancellation methods will process immediately.

Refunds and partial billing

Your right to a refund depends on when you cancel and the refund policy stated in Inflow's terms. If you cancel before your renewal date, you typically retain access until the end of your current billing period without being charged again. If you cancel mid-cycle and the terms allow a pro-rata refund, you should request this in writing. If Inflow refuses a refund you believe you're entitled to, you can escalate the complaint to the Commerce Commission, New Zealand's consumer enforcement authority.

How to cancel Inflow through the apple app store

If you subscribed to Inflow through Apple's App Store, Apple handles both your billing and your cancellation. Inflow cannot cancel your subscription for you; you must do it directly with Apple.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone or iPad, tap the Settings icon on your home screen.
   • On Mac, open System Preferences or System Settings from the Apple menu.
2. Tap or click your Apple ID name at the top of the Settings screen.
   • If you're on an older iOS version (iOS 12 or earlier), go to Settings > iTunes & App Store instead, then tap your Apple ID email and select "View Apple ID".
3. Select the Subscriptions option from the menu.
   • This shows all active and expired subscriptions linked to your Apple ID.
4. Find Inflow in the subscription list and tap it to open the details.
   • Scroll through the list if you have multiple subscriptions.
5. Tap the Cancel Subscription button.
   • Apple will ask you to confirm your cancellation and may offer retention options (discounts or pauses).
   • Confirm that you want to cancel. Do not select "Pause subscription" unless you intend to resume later.
6. Complete the process and take a screenshot of the cancellation confirmation.
   • Cancellation takes effect immediately, but you retain access until the end of your current billing cycle.
   • Apple will send a confirmation email to your account address within 24 hours.

The key rule with Apple: cancel at least 24 hours before your renewal date to avoid the next charge. Your subscription will deactivate at the end of your current billing period, not immediately.

How to cancel Inflow through google play

If you subscribed to Inflow via Google Play, Google processes your subscription and cancellation. Follow these steps to cancel on Android devices.

1. Open the Google Play app on your Android device.
   • Tap the Google Play icon on your home screen or app drawer.
2. Tap your profile icon in the top-right corner of the screen.
   • This opens a menu with account options.
3. Select Payments and subscriptions or Manage my subscriptions.
   • Different Android versions may label this slightly differently.
4. Tap Subscriptions to see your active subscriptions.
   • All active subscriptions will be listed here with their renewal dates.
5. Find Inflow and tap it to open the subscription details.
   • Scroll if necessary to locate the app.
6. Tap Cancel subscription.
   • Google will present a cancellation confirmation screen with retention offers.
7. Confirm your cancellation by tapping the final confirmation button.
   • You'll receive a cancellation confirmation email from Google immediately.
8. Screenshot the confirmation page for your records.
   • Your access continues until the end of your current billing period.

As with Apple, ensure you cancel at least 24 hours before your renewal date to avoid an unwanted charge. Google will not refund charges that have already processed.

How to cancel if you're billing directly with Inflow

If you subscribed directly through Inflow's website (not via an app store), you must contact Inflow directly to cancel your subscription.

1. Log in to your Inflow account on their website using your email and password.
   • Go to Inflow's account settings or profile page.
2. Look for a Subscription, Billing, or Account Settings section.
   • This is typically found in your user dashboard or account menu.
3. Select the option to manage or cancel your subscription.
   • Inflow may offer a pause option as an alternative to cancellation.
4. Confirm your cancellation by following the on-screen prompts.
   • Take a screenshot of the confirmation page.
5. If no self-service cancellation option is available, contact Inflow's support team in writing.
   • Email support with your full name, account email, and request to cancel your subscription.
   • Ask them to confirm the cancellation in writing and to specify when your access will end.

Direct billing cancellations must be submitted at least 24 hours before your next billing date. Tocancel recommends sending your cancellation request 5-7 days in advance to allow time for processing and to avoid a charge.

What to do immediately after cancelling Inflow

Cancellation does not happen instantly if you're part-way through a billing cycle. Here's what to expect and do next.

Confirm your cancellation in writing

Within 24 hours of cancelling through an app store or Inflow's website, you should receive an automated confirmation email. Save this email in a dedicated folder and do not delete it. If you cancel through Apple or Google Play, also screenshot the cancellation confirmation on the app store itself. These records are your proof that you cancelled, protecting you if Inflow charges you again by mistake.

Check for unexpected charges

Monitor your bank statement or payment method for 5-7 days after your expected renewal date. If Inflow charges you after you've cancelled, contact your bank or card provider immediately to request a chargeback. Provide them with your cancellation confirmation email as evidence. In the UK and EU, card providers must process chargebacks within strict timeframes; New Zealand banks follow similar protections under the Disputes Resolution Scheme.

Export your data before access ends

Before your subscription fully expires, export or screenshot any progress data, notes, or coaching feedback you want to keep. Once your access ends, you may not be able to retrieve this information. Inflow may not offer an official data export tool, so taking screenshots is your safest option.

Refunds and getting your money back from Inflow

Your right to a refund when you cancel depends on how far into your billing cycle you are and what Inflow's terms state.

Refund eligibility

If you cancel before your renewal date, you do not receive a refund for the current billing period that is already paid. Your subscription simply ends at the natural expiration date, and you retain access until then. However, if you cancel shortly after your billing date and Inflow's terms include a satisfaction guarantee or refund window, you may be eligible for a pro-rata refund. Check your confirmation email for the exact refund policy that applied when you signed up.

Requesting a refund

If you believe you're entitled to a refund, contact Inflow's support team in writing within 30 days of your charge. Provide your subscription dates, the amount charged, and the reason you're requesting a refund. Ask them to respond in writing confirming their decision. If Inflow refuses and you believe their refusal breaches the Consumer Guarantees Act (for example, because the service was not fit for purpose), you can escalate the complaint.

Escalating a refund dispute

If Inflow refuses your refund request, Tocancel recommends escalating to the Commerce Commission, New Zealand's independent consumer enforcement authority. You can lodge a complaint online at www.comcom.govt.nz or contact them by phone. The Commerce Commission can investigate whether Inflow's refund policy is fair and reasonable under New Zealand consumer law. There is no cost to lodge a complaint.

Common mistakes to avoid when cancelling Inflow

Cancelling should be simple, but a few missteps can leave you charged unexpectedly or locked into access you don't want. Here's what to watch for.

Mistake 1: pausing instead of cancelling

Apple, Google Play, and Inflow all offer pause options alongside cancellation. A pause temporarily freezes your subscription and billing but does not end it. After the pause period (usually 1-3 months), your subscription automatically resumes and you'll be charged again. If you're certain you won't return to Inflow, select Cancel, not Pause. Only choose Pause if you genuinely intend to use the app again within the specified timeframe.

Mistake 2: missing the 24-hour deadline

All app stores and most subscription services impose a 24-hour cancellation window before your renewal date. If you cancel within 24 hours of your renewal, the charge may still go through because the system has already processed it. Cancel 5-7 days before your renewal date to ensure you're safely outside this window. Check your renewal date in your subscription settings now to avoid cutting it close.

Mistake 3: assuming the app is deleted when the subscription ends

Cancelling your Inflow subscription does not automatically delete the app from your device. When your subscription expires, the app will remain on your phone or tablet but will prompt you to resubscribe when you open it. If you want to free up storage space, manually delete the app from your device after your subscription ends. Deleting the app before cancelling will not prevent the next charge, so cancel first, then delete.

Mistake 4: not keeping proof of cancellation

If Inflow charges you after you've cancelled, your only protection is proof that you took action. Without a screenshot or confirmation email, Inflow may claim the cancellation never happened. Tocancel always recommends taking a screenshot of the cancellation confirmation screen immediately after you complete the process. Store it in a cloud folder so you have it if you need to dispute a charge.

Mistake 5: ignoring a charge after cancellation

If you notice an unexpected charge after cancelling, do not ignore it. Contact your bank within 30 days to request a chargeback if Inflow refuses to refund you. The longer you wait, the harder it becomes to recover the money. Early action is essential.

Should you cancel, pause, or downgrade instead

Before you commit to cancelling, consider whether pause or downgrade might better meet your needs.

If money is the primary reason for leaving Inflow, contact their support team before cancelling to ask whether they offer discounts or loyalty pricing. Some companies reduce fees for long-term users who are considering cancellation. It costs nothing to ask, and you might find a way to stay at a price you can afford.

Contacting Inflow about cancellation issues

If you encounter problems cancelling through the app store or website, or if Inflow charges you after cancellation, contact their support team directly.

How to reach Inflow

Since Inflow is based in the UK, there is no New Zealand-specific support address. However, you can contact them through their website's support form or email. When you contact Inflow, provide your full name, account email, subscription plan, and the date you attempted to cancel. Ask them to confirm in writing whether your cancellation was successful and when your access will end. If they confirm cancellation, ask them to also confirm in writing that you will not be charged again.

If you've cancelled through an app store (Apple or Google) and Inflow claims they have no record of your cancellation, explain that the app store handles all billing on their behalf. Provide Inflow with a screenshot of your cancellation confirmation from the app store. The issue is almost always with communication between the app store and Inflow's systems, not with your cancellation request.

Escalating complaints with Inflow

If Inflow does not respond to your initial contact within 5-7 working days, or if they refuse to acknowledge your cancellation, escalate your complaint in writing to the Commerce Commission. Tocancel recommends sending your initial complaint to Inflow as a registered letter or email with read receipt so you have proof they received it. Keep all communications for the complaint file you'll build if you need to escalate.

Your checklist for cancelling Inflow safely

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from unexpected charges.

• Identify which platform you're subscribed through: Apple App Store, Google Play, or Inflow direct billing.
• Check your subscription renewal date in your account or payment method settings.
• Set a calendar reminder for 5-7 days before your renewal date to cancel in time.
• Follow the cancellation steps for your platform (Apple, Google, or Inflow direct).
• Take a screenshot of the cancellation confirmation page immediately.
• Save the confirmation email you receive from the app store or Inflow within 24 hours.
• Review your bank or card statement 5-7 days after your expected renewal date.
• If an unexpected charge appears, contact your bank within 30 days to request a chargeback.
• Keep all screenshots, emails, and communication records for at least 12 months.
• If you need to dispute a refund, contact the Commerce Commission with your evidence.

Why people review Inflow and what you should know

Inflow has a 4.5/5 star rating across most review platforms, with many users praising the structured approach to ADHD management and the quality of coaching. However, cancellation and billing issues appear frequently in mixed reviews. Common complaints include difficulty cancelling through app stores, unexpected charges after cancellation, and unclear refund policies. These issues are not unique to Inflow; they reflect how complex app store billing can be for consumers. Tocancel has helped thousands of consumers cancel Inflow and resolve billing disputes, ensuring they understand their rights and recover unauthorized charges when necessary.

Key takeaways on cancelling Inflow

You have a clear right to cancel your Inflow subscription at any time under New Zealand's Consumer Guarantees Act. The process differs depending on whether you subscribed through Apple App Store, Google Play, or Inflow's website directly. Cancel at least 24 hours before your renewal date to avoid an unwanted charge. Keep proof of cancellation by taking screenshots and saving confirmation emails. If Inflow charges you after cancellation, contact your bank to request a chargeback, and escalate to the Commerce Commission if Inflow refuses to refund you. Whether you're cancelling due to cost, changed priorities, or dissatisfaction with the app, your cancellation is valid, and you deserve clear confirmation that it will take effect.

Tocancel is here to support you through every step of the cancellation process. If you encounter resistance from Inflow or an app store, or if you need help disputing an unwanted charge, Tocancel can guide you on your rights and next steps. Cancelling should not be stressful: you're in control, and the law is on your side. Tocancel has helped thousands of consumers cancel subscriptions and reclaim their money when companies refuse to honour cancellation requests. Your cancellation request is final once you've submitted it correctly, and you should never feel pressured to stay with a service that no longer serves you.