Cancel Knobby: Step-by-Step Guide

How to cancel your Knobby club membership and protect your rights in new zealand

What is Knobby and why you might cancel

Knobby (Knobby Pty Ltd) is an online clothing brand specialising in men's underwear and basics, offering both one-time purchases and a recurring membership called the Undie Club. The brand operates through a web store, mobile app, and platform-managed subscriptions via Apple App Store and Google Play, making it easy to subscribe but sometimes confusing to cancel.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, the product quality did not meet expectations, you prefer to buy on demand rather than receive recurring deliveries, or you simply want to pause membership temporarily. Whatever your reason, Tocancel is here to guide you through the exact steps to cancel without friction or hidden fees.

How knobby's subscription model works

Knobby sells men's trunks and related underwear marketed for comfort and sustainability. The core offering includes one-time purchases through the web store or app, plus the Undie Club recurring membership with subscription-based deliveries. You may also have subscribed through the iOS App Store or Google Play, which means your cancellation method will differ from direct web cancellations. The channel you subscribed through determines your cancellation pathway, which Tocancel will walk you through in detail below.

Understanding your subscription and billing

Knobby prices in New Zealand dollars (NZD). One-time purchases like individual men's trunks start at NZ$24.00 per item. The Undie Club subscription pricing is personalised based on your location, selected delivery frequency and product mix, which means your monthly charge may differ from another customer's. Check your last invoice or log into your account to find your exact billing amount before you cancel, as this information helps you understand what you are stopping and whether a refund may apply.

Your consumer rights when cancelling Knobby

New Zealand law protects you when you cancel a subscription, regardless of Knobby's cancellation terms.

Your legal position under the consumer guarantees act 1993

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service within a reasonable timeframe and receive a refund for any unused portion. This is not a favour from Knobby; it is your legal entitlement as a New Zealand consumer. If Knobby refuses to process your cancellation or withholds a refund without valid reason, you can lodge a complaint with the Commerce Commission, which enforces consumer protection law in New Zealand.

Your legal position is simple: you have the right to cancel your subscription at any time, and Knobby must honour that request within a reasonable timeframe. Tocancel helps you document your cancellation request so you have proof if a dispute arises later.

What the consumer guarantees act means for you

The Consumer Guarantees Act means that services like Knobby's Undie Club membership must be delivered as described and with reasonable care. If you cancel, Knobby cannot charge you for services you have not received. If you paid in advance and cancel before the billing cycle ends, you are entitled to a pro-rata refund for the unused period. As a result, you should keep proof of your cancellation email and any confirmation Knobby sends back to you, so you can demonstrate when you cancelled if a billing dispute arises.

How to cancel your Knobby subscription

Your cancellation method depends on where and how you subscribed; Tocancel has identified three primary cancellation pathways, each with step-by-step instructions to keep you in control.

Cancel via email (web and app subscriptions)

If you subscribed directly through Knobby's website or mobile app (not via Apple or Google), you must cancel by email. This is Knobby's only cancellation method for direct memberships, and their terms confirm this applies to New Zealand residents.

1. Open your email client and start a new message
   • Do not reply to a marketing email; send a fresh email to avoid threading delays and ensure your request is routed to the right team
2. Address your email to [email protected]
   • Note: This is an Australian email address, but Knobby accepts cancellation requests from New Zealand members at this address
3. In the subject line, write: "Cancellation request for Undie Club membership"
   • A clear subject line helps the support team prioritise your request and reduces the chance it gets lost
4. In the email body, include:
   • Your full name as it appears on your Knobby account
   • Your account email address
   • Your customer ID (if you have it; check your invoice or account dashboard)
   • A single sentence: "Please cancel my Undie Club membership effective immediately."
   • Today's date
5. Send the email and wait for a confirmation response
   • Knobby should respond within 3 to 5 business days; if you do not receive a response within 7 days, follow up with a second email referencing your first one
6. Save the confirmation email Knobby sends back to you
   • You will need this proof if Knobby continues to charge you after your cancellation request, which you can then escalate to the Commerce Commission

Send your cancellation email before your next billing date to avoid being charged for another cycle. Tocancel recommends sending your cancellation request at least 5 business days before the date your next payment is scheduled.

Cancel an apple app store subscription

If you subscribed to Knobby through the Apple App Store (on iPhone or iPad), you must cancel through Apple's subscription management settings, not through Knobby directly.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find and tap "Knobby" in the list of active subscriptions
5. Tap "Cancel subscription" and follow the on-screen prompts to confirm
6. Apple will show you the cancellation date and any refund eligibility; take a screenshot for your records

Apple will process your cancellation immediately, and you should see it reflected in your account settings within moments. You will not receive a refund for the current billing period, but your subscription will not renew at the end of that period.

Cancel a google play subscription

If you subscribed to Knobby through Google Play (on Android), you must cancel through Google's subscription management, not through Knobby directly.

1. On your Android device, open the Google Play app
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Knobby"
6. Tap "Cancel subscription" and confirm your cancellation
7. Google will show you the cancellation date; take a screenshot for your records

Google will process your cancellation immediately, and your subscription will not renew at the end of the current billing period.

What happens after you cancel

Knowing what to expect after cancellation helps you avoid unexpected charges and confirms your membership has ended.

Billing and refund expectations

Once you cancel, Knobby will not charge you for future billing cycles. However, if you cancel mid-cycle, you will not receive a refund for the remainder of that period. For example, if your subscription charges you NZ$50 on the 1st of each month and you cancel on the 15th, you have already paid for the full month and will not see a credit. This is standard practice in New Zealand subscription services and aligns with the Consumer Guarantees Act, which allows companies to charge for services already delivered.

If you believe you are entitled to a refund under the Consumer Guarantees Act (for example, if the service quality was poor or you cancelled before receiving items), you can request one by emailing Knobby with the reason. Keep proof of your cancellation and any correspondence; this strengthens your position if you need to escalate to the Commerce Commission.

Checking that your subscription has ended

After you receive cancellation confirmation from Knobby or Apple or Google, log into your Knobby account and verify that your subscription no longer appears in your account settings. If you continue to see an active subscription 7 days after cancellation, contact Knobby again immediately. If Knobby continues to charge you after your cancellation request, you have grounds to dispute the charge with your bank or credit card company, and you can lodge a complaint with the Commerce Commission.

Check your bank or credit card statement 5 to 7 days after cancellation to confirm no further charges have been applied. This is the clearest proof that your cancellation worked.

Pricing and billing summary

Understanding what you have been paying helps you confirm you are cancelling the right product and anticipate what refunds or charges might apply.

Common mistakes to avoid when cancelling Knobby

Cancellation can feel stressful, especially if you have been charged unexpectedly. The good news is that a few simple precautions will protect you and make the process straightforward.

Replying to marketing emails instead of sending a fresh message

Many customers reply to a promotional email from Knobby with their cancellation request. This is a mistake because marketing emails often do not reach the support team, and your reply may disappear into a spam folder. Always send a fresh email to [email protected] with a clear subject line so your request reaches the right inbox.

Cancelling through the wrong channel

If you subscribed through Apple or Google, you must cancel through those platforms, not through Knobby's support email. Conversely, if you subscribed directly through Knobby's website or app, you must email support; you cannot cancel through Apple or Google settings. Check your account or your last invoice to confirm which platform is charging you, then use the correct cancellation method above.

Not keeping proof of your cancellation

Always save the cancellation confirmation email or screenshot that Knobby, Apple, or Google sends back to you. If Knobby continues to charge you after cancellation, you will need this proof to dispute the charge with your bank or lodge a complaint with the Commerce Commission. Without documentation, it becomes your word against theirs.

Assuming cancellation is complete without checking your billing

Some customers cancel but then assume it has worked without verifying it in their account or on their bank statement. Check your subscription status in the Knobby app or your account dashboard 5 to 7 days after cancellation, and monitor your bank statement for the next billing cycle to confirm no further charges have been applied.

When to escalate to the commerce commission

If Knobby refuses to cancel your subscription, continues to charge you after cancellation, or denies a refund you believe you are entitled to, you have consumer protections in place.

What to do if Knobby does not respond

If Knobby does not respond to your cancellation email within 7 business days, send a second email referencing your first one and asking for confirmation of receipt. If you still do not hear back within a further 7 days, you can lodge a complaint with the Commerce Commission. The Commerce Commission is the government agency that enforces consumer law in New Zealand, and they can compel Knobby to process your cancellation or refund if the law supports your claim.

Filing a complaint with the commerce commission

To file a complaint, visit the Commerce Commission website (comcom.govt.nz) and use their online complaints form. You will need to provide your cancellation email, Knobby's non-response, your billing statements showing you were charged after cancellation, and your account details. The Commission will investigate at no cost to you and will contact Knobby on your behalf. In most cases, companies comply once the Commission becomes involved.

Tocancel encourages you to try Knobby's support email first, but know that the Commerce Commission is your legal backstop if the company ignores you.

Checklist for cancelling your Knobby subscription

Use this checklist to ensure you have covered every step and left no room for error or confusion.

Why tocancel helps you cancel Knobby

Tocancel is designed to empower you with the information and confidence you need to cancel any subscription, including Knobby's Undie Club membership. We explain your rights under New Zealand law, walk you through each cancellation method step by step, and remind you what to do if the company fails to respond.

Tocancel has helped thousands of consumers cancel their subscriptions without stress or hidden fees. Whether you are cancelling because your budget has changed, the product no longer meets your needs, or you simply prefer to buy on demand, Tocancel gives you the tools and knowledge to take action with confidence. Your right to cancel is backed by law; we simply help you exercise it.

Key takeaway: you are in control

Knobby's terms may make cancellation sound complicated, but the truth is simple: you have the right to cancel at any time under New Zealand law. Email [email protected] with your account details and a clear cancellation request, save the confirmation, and verify the cancellation on your bank statement. If Knobby refuses or ignores you, the Commerce Commission will back you up. Tocancel puts these rights in your hands and gives you the step-by-step guidance to exercise them with confidence.

Contact and escalation details

Use these contact details to cancel Knobby or escalate a dispute if the company does not respond.

Knobby cancellation contact

Email: [email protected]

Subject line: "Cancellation request for Undie Club membership"

Include in your email: your full name, account email, customer ID (if available), and the date of your request.

New zealand consumer protection escalation

If Knobby does not respond or refuses your cancellation request, escalate to:

Commerce Commission New Zealand

Website: comcom.govt.nz

Online complaints form available on their website; no phone contact required for initial complaints.

Tocancel is your guide to confident, legal cancellation. Use these contacts, follow the steps above, and know that your consumer rights are solid and enforceable.