Cancel Locatemate: Step-By-Step Guide

How to cancel Locatemate in new zealand: your complete rights and step-by-step guide

What Locatemate is and why new zealand customers cancel

Locatemate is a location-sharing and device-tracking service that lets you monitor the real-time whereabouts of trusted contacts and devices through mobile apps and a web dashboard. The service operates across iOS, Android, and web platforms, making it convenient for families, teams, and individuals who value location visibility. If you've signed up and now want to exit, or if the ongoing subscription costs no longer justify the value you receive, you have clear rights under New Zealand consumer law, and Tocancel is here to walk you through every step.

What Locatemate offers and how it works

Locatemate delivers real-time location tracking, subscription management, and access to location history through an integrated app and web interface. You can share your location with chosen contacts, set up geofence alerts, and view device positions on a map. The service is straightforward to use, but many customers find the subscription renews automatically, and the cancellation process is buried in app store settings rather than within the Locatemate app itself. Understanding where to cancel is your first step toward taking control of your account.

Common reasons new zealand customers decide to cancel

You might cancel because the service no longer fits your lifestyle, you've switched to a competitor, or you're concerned about ongoing privacy and data handling. Some customers discover they rarely use the tracking features after the initial novelty wears off. Others find unexpected charges due to auto-renewal, or they've grown uncomfortable with location sharing. Whatever your reason, Tocancel ensures you can exit cleanly, on time, and without unnecessary fees or confusion.

Your consumer rights under new zealand law

Before you cancel, it's important to know exactly what protections New Zealand consumer law gives you.

What the consumer guarantees act means for you

Under New Zealand's Consumer Guarantees Act 1993, you have the right to fair trading and honest service. If Locatemate fails to deliver the tracking features you paid for, or if the service is misleading or unsafe, you may be entitled to a refund or remedy. The Commerce Commission is the enforcement body that oversees breaches. In plain language, this means: if Locatemate takes your money but doesn't provide what it promised, you have legal recourse.

Your right to cancel and receive a refund

You have the right to cancel any subscription at any time. However, whether you receive a refund depends on the terms of your agreement and how long you've been a customer. App Store and Google Play subscriptions typically do not offer refunds once a billing period has started, unless the service is faulty. If Locatemate continues to charge you after you cancel, or charges appear without your authorisation, you can dispute them through your payment provider (your bank or credit card company). Your legal position is clear: you control whether the subscription continues, and the company must honour your cancellation request within one business day of receipt.

How to cancel Locatemate via the apple app store

If you subscribed to Locatemate through the Apple App Store, you manage cancellation directly in your Apple account settings, not within the Locatemate app itself.

Step-by-step cancellation on iPhone or iPad

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner (the icon appearance varies by iOS version, but it's always in that area).
3. Select Subscriptions from the menu that appears.
   • If you see multiple menu options, look for "Manage Subscriptions" or "Active Subscriptions".
4. Find Locatemate in your active subscriptions list.
5. Tap on the Locatemate subscription to open its full details.
6. Select Cancel Subscription at the bottom of the screen.
7. Apple will ask you to select a reason for cancelling from a dropdown list. Choose the option that best matches your situation, then tap Cancel Subscription again to confirm.
8. You will see a confirmation message stating your cancellation is active. Take a screenshot of this confirmation for your records.

What happens immediately after cancelling on app store

Apple does not charge you again once you cancel, but you retain access to Locatemate until the end of your current billing period. For example, if your billing date is the 15th of each month and you cancel on the 20th, you keep access until the 15th of the following month. Do not delete the Locatemate app immediately after cancelling, as deleting the app does not cancel your subscription. Keep it installed until your billing period ends. Save your cancellation confirmation email or screenshot in case Locatemate or Apple charges you again due to a system error, which occasionally happens.

How to cancel Locatemate via google play

Android users manage their Locatemate subscription through Google Play settings, which works similarly to the App Store but with different menu names.

Step-by-step cancellation on android devices

1. Open Google Play on your Android device.
2. Tap your profile icon in the top right corner of the screen.
3. Select Payments and subscriptions from the dropdown menu.
4. Tap Subscriptions to view all active subscriptions.
5. Find Locatemate in your subscriptions list and tap on it.
6. Select Cancel subscription or Unsubscribe (the exact wording depends on your Android version).
7. Google Play will ask you to confirm your reason for cancelling. Select a reason from the options provided.
8. Tap Cancel subscription one final time to confirm. You will receive a confirmation message and an email from Google Play confirming the cancellation.

What happens immediately after cancelling on google play

Google Play stops charging you immediately upon cancellation, but you retain full access to Locatemate until the end of your current billing cycle. Unlike the App Store, Google Play sometimes allows refunds within 48 hours of purchase if you cancel within that window. If you cancelled within 48 hours of a charge, contact Google Play support directly to request a refund. Save your cancellation confirmation email, as it serves as proof if a charge appears on your account after cancellation.

Cancelling Locatemate through direct contact

If you cannot cancel through the app stores, or if charges continue after cancellation, contact Locatemate directly to request account closure.

How to reach Locatemate customer support

Visit the Locatemate website or open the app and look for a "Help," "Support," or "Contact us" section. Send an email requesting immediate cancellation of your account and subscription. Include your account email address, the email address associated with your payment method, and your full name. State clearly: "I request immediate cancellation of my Locatemate subscription and account. Please confirm cancellation within one business day." Keep a copy of your email and any reply for your records. If Locatemate does not respond within one business day, or if charges continue, escalate to Tocancel for guidance on next steps.

Refunds, billing, and what to do if you're still charged

Understanding refund timelines and how to dispute unauthorised charges protects your money.

Refund eligibility and timelines

If Locatemate charges you after you cancel

If a charge appears on your statement after you cancelled, take these steps immediately. First, check that the cancellation actually went through by re-entering the App Store or Google Play and confirming Locatemate is no longer listed as an active subscription. If the cancellation is confirmed but a charge has appeared, contact your bank or credit card provider and report the charge as unauthorised. In New Zealand, you have up to 30 days from the date of the charge to dispute it. Your bank will investigate and, in most cases, will reverse the charge and issue a refund within 5-10 business days. Meanwhile, visit Tocancel for a template dispute letter you can send directly to Locatemate demanding repayment.

What happens after your Locatemate cancellation

The days after cancellation matter, and knowing what to expect keeps you in control.

Access and data after cancellation

You retain full access to Locatemate until your billing period ends. After that date, your account is frozen and you can no longer track locations or view contact information. Locatemate will not automatically delete your personal data. If you want your data removed, send a written request to their privacy contact email (found in the app's privacy policy). Under New Zealand's Privacy Act 2020, you have the right to request deletion of your personal data within 20 working days. Keep a copy of your data deletion request for your records.

Confirm your cancellation and monitor your bank account

For 30 days after cancellation, monitor your bank or credit card statement to ensure no further charges appear. If you see any charge from Locatemate, Apple, or Google Play after your billing period has ended, report it to your bank immediately. Screenshot your cancelled subscription status from the app store for evidence. Tocancel has helped thousands of New Zealand consumers recover unauthorised charges by providing clear documentation of their cancellation request.

Common mistakes to avoid when cancelling

Many customers think they've cancelled successfully only to find themselves charged weeks later. These errors are frustrating, but they're entirely preventable.

Mistake one: deleting the app instead of cancelling the subscription

Deleting the Locatemate app from your device does not cancel your subscription. Deleting the app simply removes it from your home screen. The subscription continues in the background, and charges will still appear on your bill. You must cancel through the App Store or Google Play settings, not through your device's app management menu.

Mistake two: not saving your cancellation confirmation

Always screenshot or save the confirmation message you receive after cancelling. This is your proof that you cancelled on a specific date. If Locatemate later charges you and denies receiving your cancellation request, your screenshot is evidence that the company is breaching consumer law. Without it, your bank or the Commerce Commission may find it harder to rule in your favour.

Mistake three: not checking your email for a confirmation

After you cancel through the App Store or Google Play, you should receive a confirmation email within a few hours. Check your email (including spam and promotions folders) for this confirmation. If you don't receive one within 24 hours, assume the cancellation did not process and try again. Each failed cancellation attempt creates a record, which is useful if you later need to dispute charges.

Mistake four: cancelling but not waiting until your billing period ends

Cancelling your subscription does not immediately stop access or charges. You keep access until your billing period ends, and if your next billing date is coming up, one final charge may appear. This is not an error. Monitor your account and confirm the final charge is the last one. If a charge appears after your billing period has ended, that is unauthorised.

Pricing and subscription plans at a glance

Understanding what you may have paid for helps you identify refund opportunities and decide whether cancellation is right for you.

Are you paying too much for Locatemate?

If you subscribed to the monthly plan, you pay around NZD $9.99 per month. Over a year, that totals roughly NZD $120. If you rarely use the tracking features, you are paying for functionality you don't need. Cancelling saves you at least that annual cost. If you are on the annual plan and want out before the year is complete, you will not receive a refund under standard terms. However, if Locatemate's service is faulty or misleading, you may be entitled to a partial refund under the Consumer Guarantees Act. Contact Tocancel if you believe the service has failed to deliver what you were promised.

Traps and hidden charges to watch for

Locatemate uses standard app store billing, but knowing the common traps keeps you alert.

Auto-renewal and hidden charges

Locatemate uses automatic subscription renewal, meaning your subscription renews on the same day each month or year unless you actively cancel. This is standard practice, but many customers forget about their subscription and are surprised by charges months later. Set a reminder on your phone for one week before your billing date to review whether you still use the service. If not, cancel immediately so the renewal charge does not go through.

Premium or in-app purchases

Some versions of Locatemate offer in-app purchases for extra features (such as advanced geofencing or additional contact slots). These are separate from your main subscription. Cancelling your subscription does not cancel any in-app purchases. If you have made in-app purchases, cancel those separately through the app store before cancelling your main subscription.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Summary and next steps

Cancelling Locatemate is straightforward once you know where to look and what your rights are under New Zealand consumer law. You have the right to cancel at any time, and the company must respect that cancellation without delay. App store subscriptions do not refund mid-billing period under standard terms, but unauthorised charges after cancellation are disputable through your bank. If Locatemate's service failed to deliver what it promised, you may be entitled to a refund under the Consumer Guarantees Act.

Start by opening the App Store or Google Play, finding Locatemate in your subscriptions, and tapping "Cancel Subscription." Save your confirmation, monitor your account for one month, and dispute any unauthorised charges with your bank if they appear. Tocancel has helped thousands of consumers cancel problematic subscriptions and recover their money. If you encounter resistance from Locatemate or unexpected charges persist, contact Tocancel for a template dispute letter and guidance on escalating your case to the Commerce Commission.

Your money is yours. Take control of your subscriptions today by following these steps, and contact Tocancel if you need additional support at any stage of the cancellation process.