Cancel Myscore: The Right Way

How to cancel Myscore in new zealand and stop unwanted charges

What Myscore is and why you might want to cancel

Myscore is a live-scores and sports-results platform that delivers real-time match updates, detailed statistics and premium features across web and mobile apps. Many New Zealand sports fans use it to follow football, cricket, rugby and other events as they unfold. However, if you've signed up and now want to step away, or if you're being charged without actively using the service, you have every right to cancel without hassle. This guide walks you through every step, explains your consumer rights and tells you what to expect after you cancel.

Understanding what Myscore offers

Myscore functions as both a website and mobile app, accessible through your browser or via the App Store and Google Play. The service provides live scores, match statistics, team information and notification features. Most users access their account through a member dashboard or directly within the mobile app. If you subscribed to unlock premium features, you're paying for enhanced content and ad-free browsing. Understanding what you've signed up for is the first step toward making an informed cancellation decision.

Common reasons new zealand users cancel

You might cancel because you no longer follow sports regularly, prefer a different app, have found a free alternative, or simply want to tighten your budget. Some users discover they were charged after a free trial ended without realising the commitment. Others have moved on to different interests entirely. Whatever your reason, Tocancel is here to help you navigate the cancellation process cleanly and confidently. Your decision to cancel is valid, and you deserve a straightforward path to stop paying.

Why acting now protects your wallet

Delaying cancellation means another billing cycle charges to your card or Apple/Google account within days or weeks.

The cost of waiting

If your next billing date is in two weeks and you delay cancellation, you will be charged again. That charge might be small (typically NZD $5 to $15 per month for Myscore premium), but it is entirely avoidable. The sooner you move through these steps, the sooner you stop paying and regain control of your subscription. Every day you delay is money unnecessarily tied up in a service you are not using.

Why early action prevents regret

By acting now, you eliminate the risk of forgetting a deadline and facing an unwanted debit. Tocancel recommends you complete your cancellation within the next 24 hours to stay ahead of any upcoming billing cycles. Taking action today gives you peace of mind and ensures your account ends on your terms, not the company's schedule.

Your consumer rights under new zealand law

Before you cancel, you should understand the legal protections that apply to you as a New Zealand consumer.

What the consumer guarantees act protects

The Consumer Guarantees Act 1993 is the primary law protecting you when you purchase services in New Zealand, including digital subscriptions like Myscore. This law gives you several important rights: the service must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Myscore is not delivering what you paid for, or if you were charged without your clear consent, you have the right to cancel and potentially claim a refund. Your legal position is this: you agreed to pay for a service, and that service must either work as promised or you can walk away. If Myscore breaches these guarantees, you have grounds to dispute charges and recover your money.

Your right to cancel without penalty

You have the right to cancel your Myscore subscription at any time. While some services claim you must wait until the end of a billing period, New Zealand consumer law protects your right to withdraw from a service that is not meeting your needs. If you were charged without clear permission (for example, after a free trial ended without warning), you may be entitled to a full refund under the Fair Trading Act 1986. The Financial Markets Authority (FMA) and the Commerce Commission are the enforcement bodies that oversee subscription services in New Zealand. If Myscore refuses to refund you or makes cancellation difficult, you can escalate your complaint to the Commerce Commission at comcom.govt.nz. Know your rights: you do not need permission to cancel, and you should never feel pressured to stay.

How to cancel Myscore via the website

Cancelling through your member dashboard is usually the fastest and most reliable route, especially if you signed up directly through Myscore's website.

Step-by-step cancellation on the website

1. Visit the Myscore website and sign in to your member account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
   • Make sure you are on the official Myscore website and not a phishing or fake site.
2. Navigate to your account settings, subscription tab or billing section once logged in.
   • This is often labelled "My Account", "Settings", "Billing", "Subscription" or "Profile" in the main menu or user profile icon.
   • Look for account management options in the top-right corner or left sidebar.
3. Look for a "Cancel Subscription", "Manage Subscription" or "End Membership" button.
   • Click this button if it is visible on your subscription page.
   • Read any on-screen text carefully to understand what happens after you cancel.
4. Follow any on-screen prompts to confirm your cancellation request.
   • Myscore may ask you why you are leaving or offer you a discount to stay. You are not obligated to accept any offer or complete a survey.
   • If a discount is offered and you do not want it, simply decline and proceed with cancellation.
5. Save or take a screenshot of your cancellation confirmation page or email.
   • This proof is essential if you later dispute a charge or need to escalate a complaint to the Commerce Commission.
   • Write down the date and time of your cancellation for your records.

What to do if you cannot find a cancel button

If Myscore does not display a visible cancellation option in your account settings, this is a deliberate obstruction and a red flag for poor consumer practice. Do not assume you are stuck. Take these steps: first, check your email for past billing receipts or account management links from Myscore; these emails often contain direct links to manage your subscription. Second, scroll to the bottom of the Myscore website and look for a "Contact Us", "Help", "Support" or "Legal" link. Third, check the app itself for account settings or subscription management. If none of these yield a cancellation button, move to the contact method outlined in the next section. Tocancel has helped thousands of consumers navigate services that deliberately hide cancellation options, and you have the right to cancel even if the process is not obvious.

How to cancel Myscore via email or contact form

If the website does not offer a clear cancellation button, you can cancel by contacting Myscore's support team directly.

Cancellation by email

1. Locate Myscore's customer support email address.
   • Check the Myscore website's "Help", "Contact Us" or "Support" page for an email address.
   • Common support addresses include [email protected] or [email protected], though these are US-based and may have regional variants.
   • If you cannot find a support email, check your account confirmation email from when you signed up; it often contains contact details.
2. Compose a clear, professional cancellation email.
   • Subject line: "Cancellation request for Myscore account - [Your Email Address]"
   • Body: State your full name, email address, account number (if you have it) and the date you wish to cancel. Write: "I am requesting cancellation of my Myscore subscription effective immediately. Please confirm cancellation and ensure no further charges are applied to my account."
   • Keep your email brief and factual; do not over-explain or apologise for cancelling.
3. Send your email and keep a copy in a folder for your records.
   • Do not rely on verbal conversations or chat support alone; always follow up with written proof.
4. Wait for a response within 5 business days.
   • Myscore should confirm your cancellation and the final date of your access in writing.
   • If you do not hear back, follow up with a second email marked "FOLLOW-UP".
5. Verify that no further charges appear on your account after the cancellation date.
   • Check your bank or payment app for any charges after your agreed cancellation date.
   • If a charge appears, contact your bank and Myscore immediately with your cancellation confirmation.

Using a contact form or in-app support

If Myscore offers an in-app or web-based contact form, use it as a backup. Fill in the form with the same clear message: your name, account email, and a direct request to cancel immediately. Request written confirmation via email. Submit the form and take a screenshot of the confirmation screen. In-app chat support can be useful for quick responses, but always ask the support agent to send a confirmation email summarising the cancellation. This creates a paper trail that protects you if Myscore later claims they never received a cancellation request.

Cancellation through your payment provider

If Myscore does not respond or refuses to cancel, you can cancel through your payment method as a last resort.

Cancelling via your bank, apple or google

1. If you are charged via credit card or debit card, contact your bank.
   • Ask your bank to block all future charges from Myscore and dispute any charges you believe were unauthorized.
   • Provide your bank with proof of your cancellation request (email, screenshot, confirmation number).
   • Your bank can reverse unauthorised charges under the Payment Card Industry rules and the Commerce Commission's guidelines.
2. If you are charged via Apple ID (iOS), open the App Store and navigate to your account settings.
   • Tap "Subscriptions" and select Myscore.
   • Tap "Cancel Subscription" or "Edit" and choose to cancel immediately.
   • Apple will send you a confirmation email.
3. If you are charged via Google Play (Android), open Google Play and go to your account menu.
   • Select "Payments and subscriptions", then "Subscriptions".
   • Find Myscore and tap "Cancel subscription".
   • Confirm the cancellation; Google will send you a confirmation email.

Using your payment provider to cancel is a powerful backup. Banks, Apple and Google take unauthorised charges seriously and can freeze or reverse them. This method works even if Myscore ignores your cancellation request, and it leaves a clear record with your financial institution. Tocancel recommends using this method only if Myscore has ignored your direct cancellation request for more than 10 days.

What happens after you cancel

Understanding what occurs once you hit the cancel button helps you avoid confusion and stay on top of refunds or final charges.

Your access and final billing

In most cases, Myscore will allow you to keep using the service until the end of your current billing period. For example, if you cancel on day 10 of a 30-day month, your access may end on day 30, and you will not be charged again. Some services cancel immediately, which means you lose access the moment you submit your cancellation request. Check your cancellation confirmation email to see which applies to you. If Myscore charges you after your cancellation date, you have grounds to dispute the charge with your bank or payment provider. Write down the exact cancellation date and keep your confirmation email safe.

Refunds and credits

New Zealand consumer law does not guarantee a refund for a subscription you have partially used, unless the service failed to deliver or you were charged without proper consent. However, if you cancel within days of your billing date, Myscore may issue a pro-rata (partial) refund for unused days. Request this politely in your cancellation email: "If possible, I would appreciate a refund for any unused portion of my subscription." Many companies will honour this without argument. If Myscore refuses and you believe this is unfair, you can escalate a complaint to the Commerce Commission. Do not expect a refund as a certainty, but always ask; the worst they can say is no.

Account data and login access

After cancellation, you may no longer be able to log in to your Myscore account, or your account may be suspended but still accessible for a grace period. If you want to delete all your personal data from Myscore's servers, send a separate email requesting deletion under the Privacy Act 2020. Write: "I request that you delete all my personal data from your systems in accordance with the Privacy Act 2020. Please provide confirmation once this has been completed." Myscore must comply with this request within 20 working days.

Refunds: what you can expect

Refunds for digital subscriptions are not automatic, but you have rights in specific situations.

When you are entitled to a refund

You are entitled to a refund if: (1) Myscore charged you without your clear, informed consent; (2) the service did not work as promised (for example, it was down for extended periods or did not show live scores as advertised); (3) you cancelled within 14 days of purchase and have barely used the service; or (4) the charge was duplicated or fraudulent. The Consumer Guarantees Act protects you in these scenarios. If you meet any of these criteria, write to Myscore and request a full refund, citing the specific reason. If they refuse, file a complaint with the Commerce Commission at comcom.govt.nz or contact the Citizens Advice Bureau for free guidance.

How to request a refund

Send a formal refund request email to Myscore's support address. Use this template: "I am requesting a refund for my Myscore subscription charged on [DATE] for [AMOUNT]. Reason: [State your reason clearly, e.g., 'I did not consent to charges after my free trial ended' or 'The service did not work as described']. Please process this refund to my original payment method within 10 working days and provide written confirmation." Keep a copy and follow up if you do not hear back within 5 business days. If Myscore refuses or ignores you, Tocancel recommends escalating to the Commerce Commission, which has the power to order refunds and penalties.

Pricing and what Myscore typically costs

Understanding the cost structure helps you confirm you are cancelling the right service and supports refund claims if you were overcharged.

If you are seeing charges higher than these ranges, you may have been overcharged or signed up for a bundle. Cross-check your bank statement against Myscore's pricing page. If there is a mismatch, contact Myscore immediately and cite the discrepancy in your cancellation and refund request.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but small missteps can lead to continued charges and frustration later on.

Not keeping proof of your cancellation

This is the number-one mistake consumers make. You delete your confirmation email, lose your screenshot, or forget the date you cancelled. Then, weeks later, a charge appears on your bank statement and you have no evidence to support your dispute. Always save your cancellation confirmation in a dedicated folder on your device or in your email. Take a screenshot with the date visible. Write down the cancellation date in a notepad. This proof is your shield against being charged again and your lever if you need to escalate to the Commerce Commission. Without it, companies can claim they never received your cancellation request.

Cancelling in-app but not via the account dashboard

Some users delete the Myscore app thinking this cancels their subscription. It does not. Deleting the app only removes it from your device; the subscription remains active and keeps charging your payment method. You must cancel through the app's settings, the website account dashboard, or by contacting support directly. App deletion is not cancellation. Always confirm your cancellation in writing.

Ignoring charges after you "thought" you cancelled

You cancel Myscore, feel relieved, and move on. But two weeks later, a charge appears. Many users ignore this, assuming it is a mistake. It usually is not. A stray charge is a sign that your cancellation did not process or that Myscore charged you for a final partial period. Contact Myscore immediately and provide your cancellation confirmation. If they do not respond, dispute the charge with your bank. Do not ignore unexplained charges; they signal a company not respecting your cancellation request.

Paying for a subscription you do not use

Many New Zealand consumers sign up for Myscore's free trial and forget to cancel before it converts to a paid plan. The company is banking on this. Set a phone reminder for two days before your free trial ends, or mark it in your calendar right now. Better yet, cancel as soon as you know you will not keep the service, rather than waiting until the last day. Proactive cancellation gives you a buffer and protects you if there are unexpected delays in processing.

After cancellation: your checklist

Use this checklist to ensure your cancellation was successful and to protect yourself if issues arise later.

• Save a copy of your cancellation confirmation email or screenshot in a labelled folder.
• Write down the exact date and time you cancelled Myscore.
• Check your bank or payment app for the next 30 days to ensure no further charges appear.
• If a charge appears after cancellation, contact Myscore's support team immediately with your confirmation as evidence.
• If Myscore ignores your request to reverse the charge, contact your bank or payment provider (Apple/Google) and dispute it.
• Keep all cancellation and dispute correspondence for 12 months in case you need it for a formal complaint.
• If Myscore continues to charge you without permission, file a complaint with the Commerce Commission at comcom.govt.nz or call 0800 943 600.

How tocancel can help you

Cancelling a subscription should never be a battle, yet many companies design their cancellation process to frustrate you into giving up and paying for another month.

Tocancel is here to change that. Our platform guides you through the cancellation process for hundreds of services, provides you with the latest contact details and payment-cancellation methods, and empowers you with your consumer rights under New Zealand law. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds and stand up to companies that refuse to respect their cancellation requests. Whether you are cancelling Myscore, a streaming service, gym membership or any other subscription, Tocancel provides clarity, confidence and a clear path forward. Visit Tocancel today to explore your options and join thousands of New Zealanders who have taken back control of their subscriptions.

Your legal position: summary

Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you have the right to cancel your Myscore subscription at any time. You do not need a reason, and you do not need Myscore's permission. If you were charged without clear consent, the service did not work as promised, or you cancelled within a reasonable timeframe of purchase, you may be entitled to a refund. If Myscore refuses to cancel your subscription or reverse a charge, you can escalate your complaint to the Commerce Commission at comcom.govt.nz, which has the power to investigate and order refunds. Your consumer rights are backed by law, and companies must respect them. Do not accept pressure to stay, and do not accept vague excuses for continued charges. Take action today, keep your proof, and know that Tocancel is ready to support you through every step.