Cancel Paperless Post: The Right Way

How to cancel Paperless Post in new zealand and reclaim your digital event freedom

What is Paperless Post and why you might need to cancel

Paperless Post is an online invitation and event management platform that lets you send digital invites, track RSVPs, and browse their Party Shop for physical items to accompany your events. The service operates from the United States, which means you'll be charged in NZD equivalent when you make purchases or subscribe to premium plans.

You can either buy Coins on a one-off basis (paying per event with access to premium design elements) or subscribe to Paperless Pro for unlimited access to premium features and comprehensive event management tools. Many New Zealand users sign up with good intentions, then find the service doesn't fit their workflow, or they simply stop hosting events that need digital invitations.

If you've decided Paperless Post isn't working for you, Tocancel is here to walk you through every step of cancellation, refund rights, and what happens to your data afterwards.

When cancellation makes sense

You might want to cancel if you're paying for an annual Paperless Pro subscription but haven't used it in months. Alternatively, you might have purchased Coins that expired, or you've switched to a different event planning tool altogether. Whatever your reason, cancelling puts money back in your pocket and stops unnecessary recurring charges from draining your account.

The cost of staying subscribed

Paperless Pro typically renews annually at a rate that varies based on your guest count and billing region. Even light users are charged the full annual amount in USD, which converts to a significant NZD expense, so it pays to cancel promptly if you're not actively sending invitations.

Your consumer rights and what they mean for you

New Zealand law gives you strong protections when you cancel subscriptions and digital services. Understanding these rights empowers you to take confident action.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription service if the provider fails to deliver what they promised or if the service is not fit for purpose. This means if Paperless Post doesn't work as advertised, or you cannot access features you paid for, you can demand a refund or cancellation without penalty.

If Paperless Post refuses to honour your cancellation request or delays processing your refund beyond 30 days, you can escalate your complaint to the Commerce Commission, New Zealand's consumer authority. The Commission investigates breaches of consumer law and can force the company to refund you and pay compensation.

Your legal position in plain language

You own the right to cancel at any time. Paperless Post cannot lock you into a subscription indefinitely or charge you after you've requested cancellation. If they do, that breach is enforceable under New Zealand consumer law, and Tocancel can help you document the steps to lodge a formal complaint.

Paperless Post pricing and what you're paying for

Understanding Paperless Post pricing helps you decide whether cancellation is the right move and what refunds you might expect from your subscription.

Pricing breakdown

Currency and how you're charged

Paperless Post lists prices in USD on their website. When you purchase from New Zealand, the App Store or Play Store converts the USD amount to NZD using their exchange rates at the time of purchase. This means the exact NZD amount you pay can fluctuate week to week. Keep your receipt to verify what was charged and use it as proof if you dispute the amount later.

How to cancel Paperless Post on web, iOS, and android

Cancellation methods depend on how you subscribed: directly via web, through Apple's App Store, or via Google Play. Tocancel recommends identifying your subscription method first, then following the exact steps for your platform to avoid confusion and ensure your cancellation goes through.

Cancel Paperless pro via web or email

1. Visit the Paperless Post website and log into your account with your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page to reset it.
2. Navigate to your account settings or subscription area (usually found under your profile menu or account icon in the top-right corner).
   • Look for a tab labelled "Billing," "Subscription settings," or "Account settings."
3. Look for a "Manage subscription" or "Cancel subscription" option.
   • Click on it and follow the on-screen prompts to confirm cancellation.
   • Take a screenshot of the confirmation page showing your cancellation was successful.
4. If you cannot find a cancel button online (which does happen), email Paperless Post directly at [email protected] with the subject line "Subscription cancellation request."
   • Include your full name and account email address.
   • State whether you want to cancel immediately or at the end of your current billing period.
   • Confirm your subscription type (annual Paperless Pro).
   • Ask for written confirmation of your cancellation and expected refund timeline.
5. Save a copy of your email and any response you receive from Paperless Post for your records.
6. Allow 5-7 business days for Paperless Post to process your cancellation and initiate any refund.

Web cancellation is the fastest method because it gives you instant confirmation. Email cancellation takes longer but creates a clear paper trail if you need to escalate to Tocancel or the Commerce Commission later.

Cancel Paperless Post via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top-right corner of the screen.
2. Tap "Subscriptions."
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find Paperless Post in the list and tap on it.
   • Do not confuse it with other event apps if you have multiple subscriptions.
4. Tap "Cancel Subscription."
   • Read the cancellation reason options and select the one that fits (e.g., "I don't use this app" or "Other reasons").
5. Confirm your cancellation by tapping "Confirm" or "Yes" when prompted.
   • Apple will send you a confirmation email to the email address associated with your Apple ID.
6. Take a screenshot of the confirmation screen showing the subscription is now marked as "Cancelled."

Apple App Store cancellations are instant and your subscription ends at the end of your current billing period. You will not be charged again, but you keep access to Paperless Post until your renewal date passes.

Cancel Paperless Post via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage your Google Account."
   • This opens your Google account settings.
3. Tap the "Subscriptions" tab (if not visible, scroll left to find it).
   • You will see all subscriptions attached to your Google account.
4. Find Paperless Post and tap on it.
   • Verify the subscription name matches exactly.
5. Tap "Cancel subscription."
   • You may be asked to provide feedback on why you're cancelling; this is optional.
6. Confirm your cancellation by tapping "Cancel subscription" again.
   • Google will send a confirmation email to your registered Google account email.
7. Take a screenshot of the confirmation showing the subscription is cancelled.

Google Play Store cancellations are processed immediately and your subscription ends on your next billing date. You retain access to Paperless Post for the remainder of your paid period.

What happens after you cancel Paperless Post

Cancellation is only the first step; you need to understand what access you keep and when your refund arrives. Clarity here prevents frustration.

Your access after cancellation

Once you cancel Paperless Post, you lose access to premium design features and unlimited event management tools immediately. However, you keep access to any invitations you've already sent, and your guests can still view and RSVP to existing invitations using the links you sent them.

Any Coins you purchased one-off (not part of a subscription) remain in your account until they expire (typically 12 months after purchase) or you use them. Coins do not trigger refunds even after cancellation.

Your data and account deletion

Paperless Post does not automatically delete your account when you cancel your subscription. Your account, guest list, and invitation history remain stored on their servers unless you manually delete your account. If you want complete removal of your data, you can request account deletion by emailing [email protected] with the subject "Account deletion request." Paperless Post will delete your account within 30 days, but once deleted, you cannot recover your invitation history or guest data.

Document your cancellation date and any refund confirmation before requesting account deletion, so you have proof if a dispute arises later.

Refunds and what to expect

Refund timelines and eligibility depend on when you cancel relative to your billing cycle and whether Paperless Post honours your request.

Refund eligibility and timeline

If you cancel before your next annual renewal date, Paperless Post will typically refund the unused portion of your subscription on a pro-rata basis. For example, if you paid NZD $150 for an annual subscription and cancel after 6 months, you are entitled to a refund of approximately NZD $75 for the 6 months remaining.

Refunds are processed within 5-10 business days and appear back to your original payment method (credit card, debit card, or app store account, depending on how you subscribed). Check your bank statement or app store account for the refund credit.

If Paperless Post refuses your refund

If Paperless Post delays your refund beyond 10 business days, denies it without reason, or claims the subscription is "non-refundable," that is likely a breach of the Consumer Guarantees Act. You have the right to lodge a complaint with the Commerce Commission, which can investigate and order Paperless Post to refund you immediately plus pay compensation for the inconvenience.

Tocancel can help you gather your evidence (cancellation confirmation, payment receipts, correspondence with Paperless Post) and draft a formal complaint to the Commission if the company refuses to cooperate.

Common mistakes to avoid when cancelling

Cancellation should be straightforward, but small oversights can delay your refund or leave you subscribed longer than necessary. These are the traps Tocancel sees most often.

Mistake 1: cancelling via the wrong method

If you subscribed through the Apple App Store but try to cancel on the Paperless Post website, your cancellation will fail because the subscription is managed by Apple, not Paperless Post directly. Always cancel through the same channel you used to subscribe. Tocancel recommends checking your payment method first: if you see a charge from "App Store Pty Ltd" or "Google Play," cancel via that app store, not the Paperless Post website.

Mistake 2: not saving your cancellation confirmation

If you cancel online and don't screenshot the confirmation page, you have no proof of the cancellation if Paperless Post later claims you never cancelled. Always take a screenshot, save the confirmation email, or write down the date and time of cancellation. This evidence protects you if you need to escalate to Tocancel or the Commerce Commission.

Mistake 3: assuming cancellation stops charges immediately

Cancelling your subscription does not stop your next billing cycle charge if it's already in progress. Most subscriptions charge on a fixed day (e.g., the 15th of each month). If you cancel on the 14th and your renewal is due on the 15th, you may still be charged once more. Always check your next billing date before cancelling and ask Paperless Post to cancel at the end of the current cycle, not immediately, if you prefer to keep access until your renewal date.

Mistake 4: forgetting to request a refund explicitly

Cancelling your subscription is not the same as requesting a refund. Paperless Post may not automatically refund your unused balance just because you cancelled. In your cancellation email or request, explicitly ask "Please refund the unused portion of my subscription on a pro-rata basis" and specify the refund amount you expect. This creates a clear record of your refund request.

A comparison of cancellation methods

Different cancellation paths have different speeds and ease levels. Choose the one that fits your situation.

Checklist: before and after your cancellation

Use this checklist to ensure you don't miss any steps and have all the proof you need.

Before you cancel

• Identify your subscription method (web, Apple App Store, or Google Play).
• Note your next renewal date and billing amount (check your last invoice or app store receipt).
• Export or screenshot any invitation templates or guest lists you need for future reference.
• Write down the pro-rata refund amount you expect (remaining months divided by 12, multiplied by annual cost).

During cancellation

• Record the date and time you initiated cancellation.
• Take a screenshot of any cancellation confirmation page.
• Save any confirmation email from Paperless Post, Apple, or Google.
• In your cancellation request, explicitly ask for a refund of the unused balance.

After cancellation

• Wait 5-10 business days for your refund to appear in your bank account or app store credit.
• Verify the refund amount matches your pro-rata calculation.
• If no refund appears after 10 days, email [email protected] with your cancellation date and ask for a refund status update.
• If Paperless Post does not respond within 5 business days or refuses the refund, document all correspondence and prepare to lodge a complaint with the Commerce Commission.
• Keep all receipts, screenshots, and emails for at least 12 months in case you need to escalate.

What customers say about Paperless Post

Real user feedback shows where Paperless Post succeeds and where it falls short for New Zealand users.

Strengths customers praise

Users consistently highlight the beautiful design templates and ease of sending digital invitations to large guest lists. The RSVP tracking feature and Party Shop integration (for coordinating physical items with digital invites) are popular with event planners. Many customers appreciate the ability to customise colours and fonts to match their event theme without needing graphic design skills.

Common complaints

The most common complaint is that the annual subscription cost (approx NZD $80-$250) is too high for occasional users. Some New Zealand customers report confusion about currency conversion and unexpected NZD charges when they expected to pay in USD. A few users mention that Paperless Post's customer support is slow (5-7 days for email responses) and that cancellation is not intuitive for app store subscriptions. Tocancel recommends reviewing your actual usage (how many events per year) before renewing to decide if the cost is worth it.

How to contact Paperless Post

If you need to reach Paperless Post for cancellation, refunds, or account deletion, use the contact details below.

Email support

Email: [email protected]

Subject line: "Subscription cancellation request" (or "Refund request," "Account deletion request," depending on your need).

Include your full name, account email, and a clear description of what you're requesting. Expect a response within 5-7 business days.

Escalation to the commerce commission

If Paperless Post fails to cancel your subscription, process your refund, or respond to your requests within 10 business days, you can escalate to New Zealand's consumer authority:

Commerce Commission
Phone: 0800 943 600
Website: www.commissionercomplaints.govt.nz
Email: [email protected]

Lodge a formal complaint describing the issue, your cancellation date, the refund amount owed, and all correspondence with Paperless Post. The Commission will investigate and can compel Paperless Post to refund you and pay compensation for breaches of the Consumer Guarantees Act.

Take control and cancel with confidence

Cancelling Paperless Post is your right under New Zealand consumer law. You do not need Paperless Post's permission to stop paying for a service you no longer use, and you are entitled to a pro-rata refund of any unused subscription balance.

The steps outlined above work for web, iOS, and Android subscriptions. Choose your cancellation method, follow the steps in sequence, and save your confirmation. If Paperless Post refuses to cancel or delays your refund, remember that the Commerce Commission exists to enforce your rights and can order the company to refund you immediately.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable for ignoring cancellation requests. Whether you're cancelling due to cost, lack of use, or a switch to a competitor, Tocancel is here to guide you through each step and escalate on your behalf if the company refuses to cooperate. Visit Tocancel today to access cancellation guides for dozens of other services and to find resources on your consumer rights under New Zealand law.