Cancel The Social Man: Step-by-Step Guide

How to cancel The Social Man and recover your money in new zealand

What The Social Man is and why you might cancel

The Social Man is an online coaching platform that delivers courses, self-paced learning programs, and live coaching sessions focused on social skills, dating, and personal development. You purchase access to content either as one-time courses or recurring subscriptions, typically through their website or via app store listings like Apple App Store or Google Play.

The platform operates entirely online, meaning you access recorded courses, live coaching sessions, and membership communities through your device. Payment structures vary: you might pay once for a single course, or commit to a recurring subscription that charges you monthly or annually. Because The Social Man distributes content through multiple channels, your cancellation process and refund terms may differ depending on where you made your purchase.

Common reasons new zealand users cancel The Social Man

People cancel The Social Man for several practical reasons. You might find the coaching style doesn't align with your learning preferences, discover the content repeats after the first few modules, or realise subscription charges accumulate faster than you expected. Some users cancel because they've already achieved their goals or found free alternatives that deliver similar value. Whatever your reason, you deserve a straightforward cancellation process and a refund if you act within your rights window.

Why you should act now

The sooner you cancel, the sooner you stop recurring charges and preserve your refund eligibility. New Zealand consumer law gives you powerful protections, and Tocancel is here to help you understand and exercise them. Delay weakens your position, so take action today.

Your consumer rights in new zealand

New Zealand law protects you when you purchase digital services online, even from international providers like The Social Man.

The consumer guarantees act protects you

The Consumer Guarantees Act 1993 is New Zealand's primary safeguard for service purchases. Under this law, services must be delivered with reasonable care and skill, be fit for their intended purpose, and match any description provided by the seller. If The Social Man's coaching or courses fail to deliver what was promised, or if the service quality falls below reasonable standards, you have legal grounds to request a refund or cancellation, regardless of what their stated policy says.

Your legal position is straightforward: The Social Man must deliver what it promised. If it doesn't, the company is liable.

This protection applies even though The Social Man is based overseas. If the company refuses a legitimate refund claim, you can escalate to the Commerce Commission (New Zealand's consumer watchdog) or use a dispute resolution service. Tocancel recommends documenting everything: your purchase date, what was promised in marketing or the sales page, screenshots of the course content, and notes about why the service failed to meet your expectations.

The 60-day refund window

The Social Man typically states a 60-day refund window from your purchase date. This window is more generous than statutory cooling-off periods for some digital services, so treat it as your strategic deadline. If you're within 60 days and want your money back, you have a strong position to request a refund directly, even if the company initially resists. After 60 days, your refund rights depend on whether you can prove the service failed to meet the Consumer Guarantees Act standards.

How to cancel The Social Man

Your cancellation process depends on where you made your purchase: directly on The Social Man's website, through Apple App Store, or via Google Play.

Cancelling a direct website purchase

If you bought your course or subscription directly from The Social Man's website, follow these steps to cancel and request a refund.

1. Locate your original order confirmation email and note the exact purchase date.
   • Check your inbox and spam folder for the confirmation from The Social Man.
   • Write down the date you paid; this is critical for the 60-day refund deadline.
   • Save a copy of the confirmation email for your records.
2. Log into your Social Man account and navigate to account settings or billing.
   • Visit the official website and sign in with your username or email.
   • Look for "Subscriptions," "Billing," "Account Settings," or "Membership" sections.
   • If you see a "Cancel Subscription" or "Stop Recurring Charges" button, click it immediately.
   • Take a screenshot of any confirmation page that appears after you cancel.
3. Contact The Social Man support in writing if no self-service cancellation option exists.
   • Reply directly to your confirmation email or use their contact form on the website.
   • Write a clear, polite message: "I wish to cancel my subscription effective immediately and request a full refund within the 60-day window. My purchase date is [date], and my account email is [your email]."
   • Keep a copy of your message and note the date you sent it.
4. Request a refund explicitly if the company only cancels the subscription.
   • Cancelling your subscription stops future charges but does not automatically refund past payments.
   • If you are within 60 days, reply: "I also request a full refund of my payment of $[amount] under your stated 60-day refund policy and the Consumer Guarantees Act 1993."
   • Give the company 7 working days to respond and process the refund.
5. Follow up in writing if you receive no response within 7 working days.
   • Send a second email referencing your original cancellation request, the date you sent it, and the 7-day deadline you have now passed.
   • State: "If I do not receive confirmation of cancellation and refund by [date], I will lodge a complaint with the Commerce Commission and dispute the charge with my bank."

Cancelling an apple app store purchase

If you subscribed to The Social Man through Apple App Store, you must cancel through your Apple Account settings, not through The Social Man itself.

1. Open the Apple App Store on your iPhone, iPad, or Mac and navigate to your account.
   • Tap or click your profile picture in the top right corner.
   • Select "Subscriptions."
2. Find The Social Man in your active subscriptions list and tap or click it.
   • You may see a list of apps; scroll to find The Social Man.
   • If you do not see it, the subscription may already be cancelled or inactive.
3. Tap or click "Cancel Subscription" or "Edit Subscription."
   • Apple will ask you to confirm cancellation and may offer a discount to stay.
   • Confirm that you want to cancel.
   • You will receive an email confirmation from Apple.
4. Request a refund from Apple if you are within the refund window.
   • Go to reportaproblem.apple.com and sign in with your Apple ID.
   • Find your The Social Man transaction and select "I'd like to request a refund."
   • Choose a reason (for example, "The service did not meet my expectations") and submit.
   • Apple typically processes refund requests within 5-10 working days.

Cancelling a google play purchase

If you subscribed to The Social Man through Google Play, cancel through your Google Account settings.

1. Open Google Play Store on your Android device and tap your profile icon.
   • Select "Manage your Google Account."
   • Navigate to the "Payments and subscriptions" tab.
2. Tap "Manage subscriptions" and find The Social Man in your active list.
   • If you do not see it listed, check "Cancelled subscriptions" to confirm it is already inactive.
3. Tap The Social Man and select "Cancel subscription."
   • Google will confirm the cancellation and show you the final billing date.
   • You will no longer be charged after that date.
4. Request a refund from Google Play if you meet their refund policy.
   • Go to play.google.com/store/account/subscriptions on your computer.
   • Find The Social Man transaction, click the three dots menu, and select "Report a problem."
   • Explain why you want a refund and submit your request.
   • Google typically processes refunds within 5-10 working days if you qualify.

Refund timelines and what to expect after cancellation

Understanding the refund process removes uncertainty and helps you plan your next steps.

How long refunds take in new zealand

Once you cancel or request a refund, The Social Man, Apple, or Google will process your request according to their timeline. Direct refunds from The Social Man typically take 5-10 working days to appear in your bank account. Apple and Google Play refunds usually process within 5-10 working days as well, but may take longer if your bank is slow to process incoming funds. Tocancel advises you to check your bank statement 10-15 working days after your refund request to confirm the money has arrived. If 15 working days have passed and you see no refund, escalate your complaint.

What happens after you cancel

Once you cancel your subscription, you will lose access to The Social Man's content, live coaching sessions, and community forums. Some services offer a grace period; others cut access immediately. If you need to preserve any course materials, notes, or certificates, download or save them before your cancellation takes effect. After cancellation, you will no longer receive billing notifications or renewal reminders. If you change your mind within 60 days and have not received a refund, contact The Social Man support immediately to discuss reactivation options.

Disputing charges if the refund doesn't arrive

If The Social Man, Apple, or Google Play does not refund your money within 15 working days, you have the right to dispute the charge with your bank. Contact your bank or credit card company and explain that you cancelled the subscription and requested a refund but did not receive it. Your bank can reverse the charge and investigate on your behalf. Tocancel recommends providing your bank with your cancellation email, refund request, and proof of the original transaction. This dispute process is your backup lever if the company refuses to refund.

Pricing and common charges

Understanding what you paid helps you calculate your refund accurately.

Note these prices are indicative and may change. Always verify the exact amount charged on your bank statement or order confirmation.

Common cancellation mistakes to avoid

Many people cancel incorrectly and lose money as a result. Learning from others' mistakes now protects your refund.

Mistake 1: cancelling only through the app without contacting support

If you cancel your subscription through The Social Man's website or app, the company stops charging you but may not automatically refund money you have already paid. You must request a refund separately and in writing. Do not assume cancellation equals refund. Always send a follow-up email requesting your money back and reference the 60-day window.

Mistake 2: waiting longer than 60 days to request a refund

The 60-day refund window is firm. Once it closes, you lose the company's stated refund guarantee. You can still appeal under Consumer Guarantees Act grounds if the service failed to meet standards, but your position weakens significantly. Act within 60 days or risk losing your refund entirely.

Mistake 3: not documenting your cancellation request

If you call or message The Social Man without keeping a record, you have no proof of your request if the company later claims it never received it. Always email your cancellation and refund request so you have a time-stamped record. Take screenshots of confirmation pages. Save every email from the company. Tocancel emphasises that documentation is your evidence if you need to escalate to the Commerce Commission or your bank.

Mistake 4: assuming apple or google refunds on behalf of The Social Man

If you bought through an app store, the refund comes from Apple or Google, not directly from The Social Man. You must request the refund through the app store's system, not by emailing The Social Man. Confusing these two channels delays your refund and may result in rejection.

Mistake 4: not checking your bank account after the refund deadline

Refunds do not always process automatically. Mistakes happen. If 15 working days have passed and you see no refund, contact the company or your bank immediately rather than hoping it will arrive later. Tocancel advises proactive follow-up to catch and fix delays early.

Escalation: what to do if The Social Man refuses to refund

If The Social Man declines your refund request or ignores your cancellation email, you have legal remedies.

Step 1: request a written explanation

Reply to the company's refusal email and ask why they are denying your refund. Request a detailed explanation in writing. This forces them to articulate their reasoning and creates a record you can later present to the Commerce Commission.

Step 2: reference the consumer guarantees act

In your follow-up email, state: "If the service did not meet the standards required by the Consumer Guarantees Act 1993, I am entitled to a refund regardless of your stated policy. Please confirm that the service delivered meets the Act's standards of reasonable care, skill, and fitness for purpose, or process my refund immediately."

Step 3: lodge a complaint with the commerce commission

The Commerce Commission is New Zealand's consumer protection regulator. If The Social Man continues to refuse, lodge a formal complaint at comcom.govt.nz. The Commission investigates breaches of the Consumer Guarantees Act and can compel the company to refund you. Provide the Commission with your email chain, purchase confirmation, and cancellation request. Tocancel recommends including a clear timeline and explaining why you believe the service failed to meet guaranteed standards.

Step 4: dispute the charge with your bank

Contact your bank or credit card company and dispute the charge. Explain that you cancelled the service, requested a refund, and the company refused. Provide your bank with your cancellation email and the company's refusal. Your bank can reverse the charge and investigate independently. This is your final lever if all other avenues fail.

Should you cancel or stay: weighing your options

Before you cancel permanently, consider whether a pause or alternative might suit you better.

Cancellation checklist for The Social Man

Use this checklist to ensure you cancel correctly and preserve your refund rights.

• Find and save your original order confirmation email with the exact purchase date.
• Check you are within 60 days of purchase (or have grounds under Consumer Guarantees Act).
• Identify where you purchased: website, Apple App Store, or Google Play.
• Log into your account or app store and attempt self-service cancellation first.
• Take a screenshot of any cancellation confirmation page that appears.
• Send a formal cancellation and refund request email to The Social Man support if needed.
• Request the refund explicitly in your email (do not assume it is automatic).
• Keep a copy of your email and note the date you sent it.
• Wait 7 working days for a response.
• If no response, send a follow-up email referencing the deadline and mentioning the Commerce Commission.
• Wait 15 working days from your refund request, then check your bank account.
• If 15 days have passed with no refund, contact your bank to dispute the charge.
• If the company refuses or ignores you, lodge a complaint with the Commerce Commission at comcom.govt.nz.

Why tocancel helps you cancel with confidence

Cancelling alone can feel overwhelming, especially if a company ignores you or refuses to refund. Tocancel has helped thousands of New Zealand consumers cancel subscriptions, understand their rights, and recover their money. Our guides walk you through every step, from self-service cancellation to escalation with the Commerce Commission. Tocancel provides the template emails, timelines, and legal references you need to hold companies accountable. You do not need a lawyer or advocate to cancel The Social Man; you need clarity and confidence. Visit Tocancel to access tools, guides, and support for every subscription service you use.

Contact address for The Social Man

If you need to send a formal cancellation or refund request to The Social Man, use the address provided on their website or app store listing. Tocancel recommends emailing their support address first (found in your confirmation email or on their website), as this creates a dated record. If you receive no response within 7 working days, escalate to the Commerce Commission or your bank. Keep all correspondence for your records.

Cancelling The Social Man is your right, and Tocancel is here to ensure you exercise it fully. Whether you cancel for a refund or simply want to stop future charges, follow the steps in this guide and document everything. You deserve transparent service and your money back if the company fails to deliver. Act now, stay within the 60-day window, and use Tocancel as your reference when you need to escalate.