Cancel Zomato: The Right Way to Protect Your Account

How to cancel Zomato in new zealand and protect your account

Understanding zomato's exit from new zealand

Zomato is a global food delivery and restaurant discovery platform that once operated in multiple countries, including New Zealand. The service enabled you to browse restaurant menus, read customer reviews, and order food for delivery to your door. However, in February 2023, Zomato withdrew from the New Zealand market without public announcement, leaving thousands of local users unable to access the platform they relied on.

What happened to Zomato in new zealand

Zomato ceased operations in New Zealand in early 2023. The company made no formal announcement to users about the exit. Many New Zealand customers discovered the withdrawal only when they tried to use the app or website and found the service no longer available. The platform stopped functioning for local food orders, restaurant listings vanished, and the delivery service ended entirely.

This sudden market exit left you without direct support from Zomato's local team. You cannot access your account through the app, website, or a functioning customer service desk in New Zealand. This situation is frustrating, but you retain consumer rights that apply even when companies abandon markets abruptly.

Why this matters for your cancellation

Because Zomato no longer operates in New Zealand, you cannot cancel through traditional in-app or website methods. No active New Zealand support team exists to contact, and no local cancellation process is available. However, you are not powerless. Tocancel recognises that when a company exits a market, you still have legal protections and practical steps to stop future charges and protect your account.

Your consumer rights when Zomato left new zealand

New Zealand consumer law gives you strong protections when a company withdraws from the market without notice or proper support.

Consumer guarantees act protection

Under the Consumer Guarantees Act 1993, you have the right to expect services to be performed with due care and skill, and completed within a reasonable timeframe. When Zomato exited New Zealand without notice, the company likely breached these obligations, particularly if you held an active subscription or prepaid account credit.

Your legal position is straightforward: if Zomato charged you for a subscription after February 2023, or if you had remaining account credit that became inaccessible, you have grounds to dispute those charges. The company failed to deliver the service you paid for. Therefore, you can request a refund or credit reversal from your payment provider and cite the Consumer Guarantees Act 1993 in any formal complaint.

Document every charge date, subscription amount, and the date you discovered the service no longer worked in New Zealand. These records strengthen any claim you make later.

Fair trading act remedies

The Fair Trading Act 1986 protects you against misleading or deceptive conduct by businesses. Zomato's silent exit without communication or refund options could breach fair trading principles. You have the right to request compensation for losses or inconvenience caused by the company's failure to communicate the service withdrawal.

If Zomato refuses to refund charges or respond to your complaint, the Commerce Commission is New Zealand's consumer enforcement authority. Tocancel recommends escalating unresolved disputes to the Commerce Commission. You can file a complaint at www.comcom.govt.nz if Zomato ignores your requests.

Keep all emails, screenshots, and payment records. These form the evidence base if you need to lodge a formal complaint with the regulator.

How to stop Zomato charges through your payment provider

Because Zomato no longer operates in New Zealand, direct cancellation through the platform is impossible. Instead, you must cancel any recurring payments through the payment platforms you used to fund your account.

Cancelling through apple app store subscriptions

If Zomato charges were processed through your Apple ID, you can cancel the subscription directly in the App Store without contacting Zomato.

1. Open the App Store on your iPhone, iPad, or Mac
2. Tap or click your profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find "Zomato" in your active subscriptions list
   • If Zomato does not appear, the subscription may already have expired or lapsed
5. Tap or click "Zomato" and select "Cancel Subscription"
6. Confirm the cancellation when prompted

Once you cancel, no further charges will be deducted from your Apple ID. You retain access to the app until the current billing cycle ends, but you will not be charged for the next renewal.

Cancelling through google play store subscriptions

If you used an Android device and paid through Google Play, you can cancel the subscription in the Google Play Store app.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Payments and subscriptions" (depending on your device)
4. Find and tap "Zomato" in your active subscriptions
   • Check "Manage" if the option does not appear immediately
5. Tap "Cancel subscription"
6. Follow the prompts to confirm the cancellation

After cancellation, your subscription ends at the next renewal date. No new charges appear on your Google Play account.

Cancelling direct bank or credit card payments

If Zomato charged you directly using a credit card or debit card, you have two options: contact your bank to block the merchant, or dispute the charge if it occurred after the service ended.

1. Contact your bank or credit card provider
   • Use the phone number on the back of your card
   • Explain that Zomato no longer operates in New Zealand and you wish to stop future payments
2. Ask your bank to cancel the payment arrangement with Zomato
   • Some banks call this cancelling a "recurring transaction" or "standing order"
3. Request a confirmation email or reference number for the cancellation
4. For charges made after February 2023, dispute the transaction as "service no longer available" using your bank's dispute process

Your bank will investigate and reverse charges if Zomato cannot prove the service was delivered. This process typically takes 5 to 10 business days, but some banks complete it faster.

Cancelling PayPal or digital wallet payments

If you linked Zomato to PayPal, Apple Pay, or Google Pay, you can revoke Zomato's access to your payment method.

1. For PayPal: Log in to your PayPal account, select "Settings" or "Account," then "Apps and Websites," and find Zomato
   • Select "Remove" next to Zomato's listing
2. For Apple Pay or Google Pay: Remove Zomato from your linked cards or payment methods in the respective app settings
3. Contact the wallet provider if you see Zomato listed as a recurring merchant
   • Request immediate cancellation of any standing authorisation

Once removed, Zomato cannot charge your digital wallet. Tocancel advises checking your payment history for the past 90 days to confirm no unauthorised charges have been made since the February 2023 exit.

Disputing charges Zomato made after the market exit

If Zomato continued to charge you after the company left New Zealand, you can dispute those charges with your payment provider and cite consumer law.

Steps to dispute unauthorised or unlawful charges

1. Gather all evidence
   • Screenshot your bank or payment app showing Zomato charges dated after February 2023
   • Note the date you discovered Zomato no longer worked in New Zealand
   • Keep any emails or app notifications from Zomato (or lack thereof)
2. Contact your payment provider
   • Call the number on your card or log into your online banking
   • Explain that Zomato exited the New Zealand market and continued charging you without delivering a service
   • Request a chargeback or reversal under consumer protection rules
3. Provide the evidence you collected
   • Your payment provider will document the complaint and investigate Zomato
4. Wait for the outcome
   • Most banks resolve disputes within 5 to 10 business days
   • Zomato will have an opportunity to respond; if it does not, the charge is reversed

In practice, because Zomato has abandoned the New Zealand market, the company is unlikely to defend charges or provide proof of service delivery. This works in your favour. Your bank will almost certainly reverse the charge and credit your account.

Common mistakes to avoid when cancelling Zomato

Many customers feel stuck when a service disappears. Here are the pitfalls to sidestep so you do not lose money or accept an unfair outcome.

Assuming the charges will stop on their own

Some customers believe Zomato will automatically stop charging them when the service exits the market. This is false. Zomato's payment arrangements often continue unless you actively cancel them. Therefore, check your bank and app store statements every month to confirm no charges appear. If they do, act immediately to cancel and dispute.

Giving up because you cannot reach Zomato

You do not need to contact Zomato to cancel its access to your payment methods. You cancel through your bank, Apple, Google, or PayPal. Tocancel has helped thousands of consumers cancel services from companies that have exited markets or refuse to respond. You have leverage through your payment provider and consumer law. Use it.

Missing the dispute window

Your bank or payment provider typically allows you 60 to 180 days to dispute a charge, depending on the type of card. Do not delay. File disputes as soon as you discover Zomato charged you after ceasing operations. The longer you wait, the harder it is to prove the charge was unlawful.

Not documenting your proof

Screenshots of your bank statement, the date you discovered the service no longer worked, and the charge amount are essential. Do not rely on memory. Take screenshots and save them. These records are your evidence if you escalate to the Commerce Commission or pursue a small claims dispute.

After cancellation: what to do next

Once you have stopped Zomato's access to your payment methods and disputed any unlawful charges, take these additional steps to protect yourself.

Request a refund for prepaid credit

If you had account credit in Zomato when the company exited New Zealand, that money belongs to you. You cannot access it through the app, so contact Zomato's parent company or the New Zealand Companies Office to lodge a formal refund request.

Send a written request to Zomato's registered office in New Zealand (see the contact details at the end of this guide). Include your account email, the amount of credit, screenshots showing the balance, and a statement that you request a refund under the Consumer Guarantees Act 1993 because the service is no longer available. Keep a copy of your letter and send it by email with a read receipt or by registered mail.

Monitor your bank statements

Check your bank, Apple, Google, and PayPal accounts weekly for the next two months. Confirm that no further charges from Zomato appear. If a charge does appear after you have cancelled the subscription, dispute it immediately and contact your payment provider again.

File a complaint with the commerce commission if needed

If Zomato refuses to refund your prepaid credit or respond to your written request, you can escalate the matter to the Commerce Commission. Tocancel recommends gathering all evidence first: emails, screenshots, payment records, and copies of any letters you sent to Zomato. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act. Visit www.comcom.govt.nz to submit a formal complaint.

Payment methods and charges at a glance

Your consumer rights checklist

Use this checklist to ensure you have taken all necessary steps to cancel Zomato and protect your account.

Zomato's registered new zealand address

Zomato NZ Media Private Limited is registered with the New Zealand Companies Office. If you need to send a formal written request for a refund or complaint, use this address.

Registered address:

Zomato NZ Media Private Limited
New Zealand Companies Office records
(Check www.companies.govt.nz for current registered address and contact details)

Because Zomato has exited the New Zealand market, responses may be slow or non-existent. Therefore, keep your written request and send it by registered mail or email with a read receipt. If Zomato does not respond within 14 days, escalate to the Commerce Commission.

Your path forward with tocancel

Zomato's sudden exit from New Zealand left many customers without answers or refunds. However, you are not trapped. The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you clear legal rights. You can cancel recurring payments through your bank, app store, or payment provider without Zomato's cooperation. You can dispute charges for a service that no longer exists. You can request refunds for prepaid credit. And if the company ignores your requests, the Commerce Commission can investigate and enforce your rights on your behalf.

Tocancel has helped thousands of consumers cancel subscriptions from companies that have abandoned the market or refused to respond. You are not alone in this situation, and you have concrete steps you can take today. Start by checking your app store subscriptions and bank statements. Cancel any active recurring payments immediately. Then, if needed, dispute unauthorised charges and request your refund. Tocancel stands with consumers who demand fair treatment and clear answers. Take action now, document everything, and do not accept silence from companies that have taken your money and left your country.